Full-time Tour Operator Jobs With No Experience in Jeddah

Proficient in using computers and office applications (Microsoft Office – Excel, Word, Outlook).Excellent command of English (reading, writing, and speaking).Ability to work under pressure and collaborate effectively within a team.Punctual, reliable, and committed to professional responsibilitProficient in using computers and office applications (Microsoft Office – Excel, Word, Outlook).Excellent command of English (reading, writing, and speaking).Ability to work under pressure and collaborate effectively within a team.Punctual, reliable, and committed to professional responsibilit

About the Role

Shangri-La Jeddah, a new hotel located on the Jeddah Waterfront, is seeking a Service Associate - Reservation Agent. This role is integral to providing a high level of customer service, optimizing booking opportunities, and managing telephone sales and reservations for all Food and Beverage outlets. The position requires embodying the Shangri-La philosophy through service delivery, a positive attitude, and strong team spirit.

Role Context and Responsibilities

As a Reservation Agent, you will be a primary point of contact for guests, significantly influencing their experience. A key aspect of this role involves mastering the hotel's room product, including its layout, features, benefits, and amenities, to effectively match room types with guest requirements. Understanding the hotel's rate structure and public offers, and communicating their perceived value, is essential. You will also be knowledgeable about the hotel's facilities and services, actively promoting them to potential bookers and staying updated on any changes or new developments.

• Master the room product in terms of layout, physical attributes, benefits, and amenities, effectively differentiating room types to match specific guest needs.
• Be fully conversant with the hotel's rate structure, particularly public rate offers, and highlight the 'unique perceived value(s)' of an offer during the selling process.
• Be well-versed with the facilities and services offered by the hotel and take every opportunity to promote these to bookers.
• Keep well-informed of changes or new developments in the hotel product.
• Reflect the Shangri-La philosophy by providing a high quality of service to customers, adopting a positive attitude, and maintaining the team spirit at the highest level.
• Handle incoming reservation requests and correspondence, confirming or regretting bookings based on the Availability, Rates & Inventory (ARI) strategy in place, ensuring prompt turn-around responses.
• Work collaboratively with other departments to ensure all customer needs are met.
• Undertake other duties and responsibilities as required by Management.

Qualifications and Requirements

• At least 1 year of working experience in a hotel environment.
• Ability to work long hours and in different shifts, demonstrating flexibility in covering shifts.
• Fluency in both English and Arabic, both written and spoken.
• Proficiency in Microsoft programs, including Excel and Word.
• A keen attention to detail.
• A passion for delivering great customer service.
• A professional telephone manner and excellent communication skills.
• Strong administration and organizational skills.
• Intermediate computer proficiency.
• A collegiate-level degree.
• Previous experience in a Reservations environment is considered a plus.
• A strong team player mentality.

Required Skills

• Customer Service
• Communication Skills (Arabic and English)
• Telephone Manner
• Computer Proficiency (Microsoft Excel, Microsoft Word)
• Attention to Detail
• Administration and Organizational Skills
• Team Player

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. Shangri-La Group offers a workplace that supports professional growth with structured learning and development pathways. The company fosters inclusion, respect, and diversity, creating a secure environment. This is an equal opportunity employer.

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities
Here's what you'll do during a typical day:

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure individual bookings: Convert guest inquiries into confirmed reservations
• Maintain attention to detail: Record and process all reservations with accuracy
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member:

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• Focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.