Full-time Travel Clerk Jobs in Jeddah

Proficient in using computers and office applications (Microsoft Office – Excel, Word, Outlook).Excellent command of English (reading, writing, and speaking).Ability to work under pressure and collaborate effectively within a team.Punctual, reliable, and committed to professional responsibilitProficient in using computers and office applications (Microsoft Office – Excel, Word, Outlook).Excellent command of English (reading, writing, and speaking).Ability to work under pressure and collaborate effectively within a team.Punctual, reliable, and committed to professional responsibilit

About the Role

Rotana Hotels is looking for guest-focused Reservations Agents to join their team in Jeddah and Makkah, Saudi Arabia. In this role, you will be responsible for delivering high levels of customer service and providing innovative solutions for guests. This full-time position requires maintaining effective communication for all reservations to ensure a seamless and efficient service delivery.

Key Tasks and Responsibilities

• Process and confirm guest room reservations received via phone, correspondence, or fax.
• Enter all reservation details into the computer system, recording all relevant information.
• Handle inquiries, complaints, and requests related to reservations.
• Stay up-to-date with all hotel offers and surrounding promotions.
• Follow established procedures to process all room reservations, rates, and confirmations, including hotel facility information.
• Demonstrate complete product knowledge and understanding of rate structures, applying yield management principles.
• Maintain an organized filing system for all correspondence and compile reports as required by the Reservations Manager or Supervisor.
• Promote and maintain good public relations to maximize business opportunities.
• Maintain accurate room status at all times.
• Ensure all incoming calls are answered according to Rotana standards.
• Enter information received via fax and continuously check incoming emails.
• Organize visa requests for hotel guests according to hotel policy.
• Promote services and facilities when the opportunity arises.

Qualifications and Requirements

• Diploma or degree in Hospitality.
• Previous experience in hotel reservations is required.
• Computer literacy is essential.
• Excellent communication skills, with proficiency in English, both written and spoken.
• Additional language skills are a plus.
• Customer-focused with a highly proactive personality.
• Polite, dynamic, and approachable personality.
• Ability to work effectively and professionally.
• Ability to build effective relationships with internal and external customers.
• Ability to work independently within an organized environment.

Core Competencies

• Customer Service
• Reservation Management
• Communication (Written and Verbal)
• Product Knowledge
• Yield Management
• Public Relations
• Teamwork
• Accountability
• Diversity Awareness
• Adaptability
• Customer Focus

Job Details

This is a full-time position requiring 0-1 year of experience. The employee will be based in Jeddah and Makkah, Saudi Arabia.

Join Our Team as a Reservations Agent
We are currently seeking passionate and dynamic guest-focused professionals who pride themselves on their ability to deliver extraordinary customer service and provide creative solutions. As a Reservations Agent at Centro Shaheen, you will play a crucial role in ensuring smooth and efficient service delivery.

Key Responsibilities:

• Process and confirm guest room reservations through phone, letter, or fax.
• Input all reservations into the computer and respond to inquiries and requests regarding reservations.
• Stay updated on promotions and follow procedures for all hotel reservations.
• Show complete product knowledge and apply rate management effectively.
• Maintain an established filing system and compile reports as required.
• Promote good public relations and aim to maximize business.
• Ensure all incoming calls and emails are handled according to Rotana standards.
• Organize visa requests for guests and upsell whenever possible.

Skills and Qualifications:
You should have a diploma or degree in the hospitality field, along with previous hotel reservations experience. Proficiency in computer skills and excellent communication in English are a must; additional language skills are a plus.

Knowledge and Competencies:
The ideal candidate will be customer-focused, proactive, and approachable. You should work professionally and effectively establish relationships with customers. Competencies include:

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognizing Differences
• Adaptability
• Customer Focus