Full-time Jobs in Makkah

About the Role

Delta Hotels and Resorts is seeking a dedicated Steward-Chief to manage daily kitchen utility operations and staff at its location in Jeddah, Saudi Arabia. This full-time management position is essential for ensuring the smooth and efficient functioning of the kitchen's back-of-house operations, directly contributing to guest satisfaction and operational excellence.

Key Responsibilities

• Manage daily kitchen utility operations and staff, ensuring efficient workflow and adherence to standards.
• Oversee dish room operations, including the proper use and cleaning of all dish room machinery.
• Supervise night cleaning activities to maintain a pristine and sanitary kitchen environment.
• Manage back dock cleaning and maintenance to ensure a safe and organized receiving area.
• Coordinate banquet plating and food running services to support event operations.
• Order and manage necessary supplies, ensuring staff have adequate equipment, tools, and uniforms.
• Schedule subordinate work effectively.
• Monitor the inflow of ordered materials and maintain current inventory levels.
• Conduct regular inventories of china, glass, and silver, reporting any shortages.
• Control inventories of food, equipment, smallware, and liquor, and report shortages.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Investigate and follow up on employee accidents to ensure safety protocols are met.
• Manage all kitchen equipment, china, glass, and silver, ensuring adequate clean supplies are always available.
• Supervise employees' adherence to loss prevention policies.
• Enforce proper cleaning routines for all serviceware, equipment, and floors.
• Ensure all food holding and transport equipment is in proper working order.
• Ensure compliance with all applicable laws and regulations, including food handling and sanitation standards.
• Communicate relevant information to executives, peers, and subordinates in a timely manner.
• Utilize leadership and communication skills to influence and encourage others.
• Demonstrate honesty and integrity.
• Supervise and manage employees, understanding their roles well enough to perform duties in their absence.
• Provide leadership and direction to align departmental goals with overall property objectives.
• Ensure and maintain the productivity level of employees.
• Serve as a role model, demonstrating appropriate behaviors and work ethics.
• Achieve departmental goals, including performance and budget targets.
• Recognize the contributions of team members.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Communicate performance expectations clearly.
• Establish and maintain open, collaborative relationships with employees.
• Participate in managing controllable expenses to achieve or exceed budgeted goals.
• Strive to improve service performance and guest satisfaction.
• Solicit employee feedback to foster a positive work environment.
• Understand the impact of departmental operations on overall property financial goals and objectives.
• Attend meetings and communicate with management and staff to improve the quality of service.
• Manage day-to-day operations to ensure quality, standards, and customer expectations are met daily.
• Emphasize guest satisfaction and focus on continuous improvement.
• Provide guidance and direction to subordinates, setting performance standards and monitoring performance.
• Recruit, interview, select, hire, and promote employees.
• Train employees in safety procedures and proper equipment and chemical usage.
• Provide feedback to individuals based on observations of service behaviors.
• Review employee satisfaction results to identify and address employee problems or concerns.
• Ensure disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Ensure property policies are administered fairly and consistently.
• Participate in employee progressive discipline procedures.

Qualifications and Requirements

• High school diploma or GED required.
• A 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is preferred.
• A minimum of 4 years of experience in procurement, food and beverage, culinary, or a related professional area is required if holding a high school diploma.
• A minimum of 2 years of experience in procurement, food and beverage, culinary, or a related professional area is required if holding a 2-year degree.

Required Skills

• Dish Room Operations
• Night Cleaning
• Back Dock Cleaning and Maintenance
• Banquet Plating
• Food Running
• Procurement
• Food and Beverage Management
• Culinary Support
• Inventory Management
• Loss Prevention
• Sanitation Standards
• Food Handling
• Leadership and Team Management
• Communication and Interpersonal Skills
• Financial Decision Making
• Integrity and Honesty
• Teamwork and Collaboration
• Problem-Solving
• Customer Service Excellence
• Human Resource Management
• Recruiting and Hiring
• Employee Training
• Disciplinary Procedures

Work Environment and Location

This is a full-time management position located in Jeddah, Saudi Arabia. The role involves overseeing kitchen utility operations, contributing to the overall guest experience and operational efficiency of the establishment.

Delta Hotels and Resorts is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

DP World is seeking a Senior Specialist - P&T Applications Support to join their team in Jeddah, Makkah, Saudi Arabia. This full-time role is integral to ensuring the smooth operation of business and operational systems within DP World Jeddah. The position focuses on providing essential day-to-day application support, including meticulously logging, analyzing, troubleshooting, and resolving user issues in alignment with established priorities and service level agreements. The successful candidate will serve as a key liaison, coordinating effectively with business users, internal IT teams, and external vendors to guarantee stable application availability, timely incident resolution, and to drive continuous improvement initiatives.

Key Responsibilities

• Provide first and second-level support for business applications, portals, integrations, and related operational systems.
• Address user complaints and service requests through approved support channels and the established ticketing process.
• Understand reported issues, reproduce problems where necessary, and assess their business impact and urgency.
• Prioritize incidents based on operational impact, Service Level Agreements (SLAs), and business criticality.
• Troubleshoot application issues by reviewing user inputs, system behavior, logs, reports, transactions, and integration status.
• Coordinate with developers, infrastructure teams, database administrators, and vendors for effective issue resolution and root cause analysis.
• Support application access management by coordinating user creation, role changes, and access reviews as per approved procedures.
• Train and guide users on correct application usage and the support process when required.
• Identify recurring issues and recommend process, system, or control improvements to reduce incidents and manual workarounds.
• Ensure proper documentation of incidents, resolutions, workarounds, and lessons learned in the support knowledge base.
• Maintain confidentiality, data integrity, and compliance with IT security policies and company procedures.
• Be responsible for safety and discipline within the work area.

Qualifications and Requirements

• A Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or a related field is mandatory.
• Minimum of 2 to 3 years of experience in application support, IT support, systems support, or a similar role.
• Strong analytical and problem-solving skills with the ability to understand business processes and system behavior.
• Good communication skills with the ability to interact professionally with users, stakeholders, vendors, and technical teams.
• Must be diligent, a quick learner, customer-focused, and willing to work extra hours or shifts during operational emergencies.

Required Skills

• Application Support
• IT Support
• Systems Support
• Analytical Skills
• Problem-Solving Skills
• Communication Skills

Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of relevant experience. Knowledge of Port Terminal Operations, TOS (Terminal Operating System), and Logistics Applications is considered an advantage.

About the Role

Dulb Trading & Contracting Company is seeking an experienced Mall Manager to oversee operations for a commercial project in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to ensuring operational efficiency, enhancing tenant satisfaction, and optimizing the mall's revenue, occupancy, and collection performance. The role requires strong leadership and a comprehensive understanding of commercial property management to drive the overall development and success of the complex.

Key Responsibilities

• Manage and develop tenant relationships, addressing requests and resolving complaints to ensure a positive experience.
• Monitor rent collections and implement strategies to reduce overdue payments, thereby improving financial health.
• Market and lease vacant spaces, negotiating terms with prospective tenants.
• Oversee and manage operational and service contracts, including security, cleaning, and maintenance, ensuring high service standards.
• Monitor lease renewals and implement measures to maintain high occupancy rates.
• Coordinate with government authorities and relevant entities to ensure regulatory compliance and smooth project execution.
• Ensure daily coordination of facility management and maintenance teams for efficient mall operations.
• Prepare and submit comprehensive reports on mall operations, occupancy, and financial collections.

Qualifications and Experience

• Bachelor's degree in Business Administration, Real Estate, Engineering, or a closely related field.
• A minimum of 5 years of experience in commercial property management or mixed-use project management.
• Proven experience in managing tenant relations, overseeing rent collections, and handling commercial leasing.

Required Skills

• Strong leadership, management, and decision-making capabilities.
• Excellent communication and negotiation skills.
• Proficiency in managing operations and problem-solving.
• Thorough understanding of contracts, operational procedures, and property management best practices.
• Proficiency in Microsoft Excel and familiarity with property management and operational systems.

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The required experience for this role is between 5 to 10 years.

About the Role

Staff Connect UAE is seeking a Senior Infrastructure Engineer for a full-time position in Jeddah, Makkah, Saudi Arabia. This owner-side engineering role is responsible for the planning, review, governance, and delivery of site-wide infrastructure systems for large-scale development projects. The position ensures that utilities, roads, drainage, grading, and associated infrastructure are designed, integrated, and executed in alignment with approved master plans, operational requirements, and future expansion strategies. The Senior Infrastructure Engineer will provide technical oversight to infrastructure consultants and contractors, ensuring designs are practical, scalable, cost-effective, and aligned with project objectives.

Key Responsibilities

• Define and manage site-wide infrastructure strategies, including utilities networks, roads and transportation systems, drainage systems, grading and earthworks, and service corridors.
• Review, challenge, and technically validate infrastructure designs and engineering deliverables for accuracy and compliance.
• Ensure infrastructure systems align with master planning, building layouts, and long-term expansion requirements.
• Review consultant submissions for technical accuracy, completeness, quality, and compliance with project standards.
• Provide technical oversight to infrastructure consultants and contractors, ensuring execution adheres to approved designs, specifications, and engineering standards.
• Review and approve technical submissions, drawings, calculations, and methodologies from consultants and contractors.
• Identify design gaps, construction risks, and capacity limitations, and recommend corrective actions.
• Coordinate with architectural, engineering, and project teams for integrated infrastructure planning.
• Work closely with multidisciplinary stakeholders to support project delivery.
• Ensure infrastructure planning supports phased construction, early works, and future expansion requirements.
• Integrate geotechnical, environmental, and topographical considerations into infrastructure solutions.
• Support value engineering initiatives to optimize cost, constructability, and performance of infrastructure systems.
• Review infrastructure cost estimates, Bills of Quantities (BOQs), and technical proposals.
• Identify infrastructure-related risks and develop mitigation strategies.
• Maintain accurate records of engineering assumptions, technical decisions, identified risks, and project documentation.
• Exercise decision-making under project constraints and manage risk identification and escalation.
• Ensure cross-functional team alignment and provide governance for consultants and contractors.
• Monitor performance and implement corrective actions as needed.

Qualifications and Requirements

• Bachelor's Degree in Civil, Mechanical, or Electrical Engineering is mandatory.
• Saudi Council of Engineers Registration is mandatory.
• PMP or equivalent certification is preferred.
• 15–20 years of experience in infrastructure engineering and large-scale project development.
• Strong experience in industrial, logistics, automotive, or large-scale infrastructure projects.
• Proven experience working in owner-side roles or managing engineering consultants.
• Experience in multidisciplinary project coordination and infrastructure delivery.

Required Skills

• Expertise in site-wide infrastructure planning.
• Proficiency in earthworks, grading, and drainage strategy development.
• Skilled in utilities planning and capacity design.
• Experience with construction phasing and sequencing.
• Capability in early works and enabling works planning.
• Proficiency in infrastructure cost estimation and BOQ review.
• Strong ability in consultant deliverable review and technical governance.
• Competence in contractor technical compliance monitoring.
• Skilled in infrastructure risk identification and mitigation.
• Adept at master plan integration.
• Deep understanding of infrastructure systems and their integration.
• Ability to review, challenge, and validate consultant proposals effectively.
• Excellent stakeholder management and communication skills.
• Ability to work independently with high accountability.
• Strong problem-solving and decision-making capabilities.
• Effective decision-making under project constraints.
• Proficiency in risk identification and escalation management.
• Skilled in achieving cross-functional team alignment.
• Competent in consultant and contractor governance.
• Ability to manage performance monitoring and corrective action processes.

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role involves functional oversight of infrastructure consultants and technical advisors, and technical monitoring of contractor compliance, with no direct reports initially. Advanced English is mandatory, and Arabic is preferred.

About the Role

Fairmont Hotels & Resorts is seeking a People & Culture Supervisor for its Makkah Clock Royal Tower, A Fairmont Hotel, located in the Makkah Region. This role is integral to supporting the daily operations of the People & Culture department, ensuring a positive and compliant work environment for all colleagues. Reporting to the P&C Manager, the People & Culture Supervisor will contribute to various HR functions, including recruitment, colleague relations, administrative support, and data management. This is a full-time position based in Makkah.

Key Responsibilities

• Ensure the effective day-to-day operation of the Human Resources Department as required.
• Assist with the recruitment process, including posting positions, screening CVs, and contacting applicants.
• Foster and promote positive Colleague relations by creating an environment that encourages open communication, trust, and mutual respect.
• Ensure the People & Culture department complies with all corporate, regional, and hotel policies and procedures, as well as governmental regulations pertaining to all colleagues.
• Provide calendar and administrative assistance for the People & Culture Leaders.
• Prioritize all telephone calls and manage in-person external and internal visitors.
• Handle locker requests, name badges, IDs, colleague letters, purchase requisitions, and expense reports as necessary.
• Compose correspondence for the PC Department, including letters and contracts.
• Support internal PC projects by tracking necessary actions and updating reports on progress.
• Maintain and file employee records.
• Handle all office administration duties such as faxes, mail, phones, photocopying, and managing office supplies.
• Assist with and support colleague events, including leadership meetings, colleague receptions, and annual events.
• Assist with the scheduling of interviews.
• Prepare Offer Letters and Recognition letters for internal promotions and transfers.
• Manage the People & Culture Information System, ensuring data integrity and proper documentation, including adding new colleagues and updating salary and designation changes.
• Manage Employee Action Forms, ensuring accuracy regarding vacation entitlements, promotions, and salary changes.
• Be responsible for monthly invoices, monthly timesheets, and adding email accounts for new colleagues.
• Perform other duties as assigned.

Qualifications and Requirements

• Must be a Saudi national due to local legislation.
• Minimum of 2 years of administration experience, preferably within a hotel environment.
• Ability to develop and encourage an open, stimulating, and trusting environment that reflects the Company Mission, Brand Promise, and Values.
• Highly responsible and able to handle confidential information with the utmost discretion.
• Highly organized with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Professional telephone manner and demeanor with a natural response to 'smile' on the phone.
• University/College degree or diploma, preferably with a formal education in People & Culture Management.

Required Skills

• Recruitment
• Colleague Relations
• Policy and Procedure Compliance
• Administration
• Interpersonal Skills
• Written Communication
• Verbal Communication
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint

Work Environment

This is a full-time position based in Makkah. Fairmont Hotels & Resorts, part of Accor, offers a world of opportunities. The role is situated within the Makkah Clock Royal Tower, A Fairmont Hotel.

About the Role

Abunayyan Holding is seeking a customer-focused and commercially driven Parts Sales & Service Representative (PSSR) to join its Aftermarket team. This role is critical in driving spare parts and service sales, supporting internal service operations, managing key customer accounts, and ensuring exceptional customer satisfaction. The PSSR acts as a vital link between customers, service teams, and parts operations, aiming to maximize aftermarket revenue while delivering timely technical and commercial support. This position also involves providing leadership and support to the PSSR team and contributing to the achievement of sales and profitability objectives. The company operates within the Heavy Machinery, Construction Equipment, and Industrial Equipment industries, and this role is situated within a Strategic Business Unit (SBU) of Abunayyan Holding Company, specifically in the Spare Parts Sales / Aftermarket Services department.

Key Responsibilities

• Promote and sell genuine spare parts, accessories, and aftermarket solutions to both retail and internal customers.
• Ensure prompt and accurate fulfillment of parts orders while maintaining high levels of customer satisfaction.
• Identify opportunities for cross-selling and upselling spare parts, accessories, and service solutions.
• Provide technical assistance and product recommendations to customers and service personnel.
• Support the achievement of parts sales targets, revenue growth, and profitability objectives.
• Work closely with Service Technicians and Service Advisors to ensure the timely availability of required parts and accessories.
• Process service-related parts requests efficiently to minimize equipment downtime.
• Assist service teams in identifying appropriate spare parts and technical solutions for maintenance and repair activities.
• Coordinate special orders, backorders, and urgent requirements while ensuring effective communication with all stakeholders.
• Notify service teams upon receipt of special-order or backordered items.
• Build and maintain strong relationships with retail customers, fleet owners, contractors, and key accounts.
• Conduct regular customer visits and follow-up activities to identify business opportunities and strengthen customer loyalty.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Deliver exceptional customer service and act as a trusted advisor on parts and service solutions.
• Collect customer feedback and market intelligence to improve service delivery and business performance.
• Support and guide the PSSR team in achieving sales objectives and closing business opportunities.
• Manage strategic and key customer accounts to drive long-term business growth.
• Assist in developing account plans and aftermarket sales strategies.
• Collaborate with management to identify opportunities for customer retention and market expansion.
• Prepare quotations, pricing proposals, and commercial offers in accordance with company policies.
• Ensure compliance with cash, credit, and payment processing procedures.
• Maintain accurate customer records, sales reports, and transaction documentation.
• Monitor customer purchasing trends and proactively identify opportunities to increase sales.

Qualifications and Requirements

• A High School Diploma, Technical Diploma, or equivalent qualification is required.
• Additional technical certifications related to heavy equipment, machinery, or aftermarket services will be considered an advantage.
• A minimum of 3 years of experience in Spare Parts Sales, Aftermarket Services, Customer Service, or a related field is essential.
• Experience within the Heavy Machinery, Construction Equipment, Industrial Equipment, Automotive, or Fleet Maintenance industries is preferred.
• A proven track record in customer relationship management and aftermarket sales is necessary.

Required Skills

• Spare Parts Sales
• Aftermarket Services
• Customer Service
• Key Account Management
• Commercial Negotiation
• CRM Systems
• ERP Applications
• Inventory & Parts Management
• Aftermarket Sales Processes
• Customer Service Excellence
• Aftermarket Business Development
• Technical Product Knowledge

Work Environment and Location

This is a full-time position based in the Makkah region, with potential responsibilities spanning Jeddah, Makkah, and Riyadh. The role operates within the Spare Parts Sales / Aftermarket Services department of Abunayyan Holding.

About the Role

Binzagr Company is seeking a diligent and detail-oriented Treasury Officer to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to supporting the Head of Treasury in managing daily banking operations and transactions across all group companies. The Treasury Officer will be responsible for preparing essential bank-related documents and communications, ensuring all treasury and banking activities are conducted effectively and in a timely manner, strictly adhering to Company Policy and Procedures. This role offers an opportunity for individuals with 0-1 years of experience to gain exposure within the finance and treasury department of a reputable organization, playing a key role in maintaining financial integrity and supporting the overall performance of the Finance and Accounting department.

Key Responsibilities

• Prepare and manage bank-related documents and communications for all group companies concerning treasury and banking transactions.
• Ensure all treasury and banking transactions are processed effectively and in a timely manner, in accordance with Company Policy and Procedures.
• Support the Head of Treasury in managing and completing various banking matters.
• Upload bank statements daily into SAP and liaise with internal teams to confirm collections.
• Clear collections against customer accounts and accurately record loan transactions.
• Coordinate with the Sales team and branches regarding point-of-sale (POS) matters, including issuing new POS devices, replacing existing ones, and coordinating with the SFA team.
• Follow up with banks on dropped transactions related to POS systems.
• Prepare cashier authorizations as required by the branches.
• Communicate with banks regarding cash deposit machine requirements for the branches.
• Initiate online fund transfers and prepare bank statements for monthly reconciliations.
• Deliver bank documents when the bank messenger is unavailable.
• Provide support to treasury team leads for banking matters and serve as a backup in their absence.
• Fulfill and meet all expected deliverables of the role with integrity and collaboration.
• Model the core values of Binzagr Company and adhere to lead-by-example competencies.
• Comply with all HR and Binzagr Company policies and procedures.
• Adhere to all Standard Operating Procedures and Service Level Agreements.
• Assume overall accountability for the performance of the Finance and Accounting department.
• Undertake any other responsibilities assigned by the line manager related to the Treasury Area.

Qualifications and Requirements

• Minimum of 1 year of experience in the field of finance and treasury.
• University bachelor’s degree in Finance or Accounting.

Required Skills

• Proficiency in SAP for daily bank statement uploads and transaction processing.

Work Context

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 years of experience. Salary is not disclosed.

About the Role

* Moller - Maersk is seeking a dynamic SAA Business Development & Product Manager to join their team in Jeddah, Makkah, Saudi Arabia. This full-time position is crucial for driving growth strategy through comprehensive business planning and the strategic selling of verticalized value propositions. The role serves as a key technical sales support function, with a primary focus on NSS and a secondary focus on SSS.

This position operates within a professional stream, emphasizing the application of technical and discipline knowledge. While individuals at this level may provide guidance or oversee processes, the core focus is on leveraging expertise to achieve business objectives. The role involves setting objectives, delivering on responsibilities, and acting as a leading expert within a given field, influencing long-term tactical decisions. Progression in this stream is marked by increasing professional knowledge, enhanced project management capabilities, and a greater ability to influence others. Colleagues at this level contribute to broader decision-making, including the development of practices and procedures, demonstrating a strong understanding of the business and its interdependencies. They work independently within a broad framework, possess a clear level of authority, and are adept at solving complex challenges by accurately identifying underlying factors and causes. Awareness of the potential impact of proposed solutions beyond their immediate area is crucial, requiring cross-functional collaboration to mitigate risks.

Key Responsibilities

• Drive growth strategy through meticulous business planning and strategic selling of verticalized value propositions.
• Act as a primary technical sales support, with a focus on NSS and a secondary focus on SSS.
• Manage the strategic planning, marketing, and overall lifecycle of products.
• Conduct market research to identify opportunities and inform product strategy.
• Define product vision and strategy to guide product development.
• Gather and translate user requirements into actionable product specifications.
• Create and maintain a comprehensive product roadmap.
• Coordinate effectively with cross-functional teams, including engineering, design, marketing, and sales, to ensure product success.
• Manage product launches from conception to market introduction.
• Analyze product performance to identify areas for improvement and future development.
• Apply technical and discipline knowledge to achieve business objectives.
• Manage projects effectively, ensuring timely and successful completion.
• Influence stakeholders and colleagues to drive product adoption and strategic initiatives.
• Demonstrate strong business acumen and a deep understanding of the functional area and its interdependencies.
• Solve complex challenges by accurately identifying underlying factors and causes.
• Collaborate cross-functionally to mitigate the impact of proposed solutions on other areas of the business.
• Develop departmental plans based on functional strategy.
• Coach and mentor team members to drive performance and build talent pipelines.

Qualifications and Requirements

• Proven ability to drive growth strategy through business planning and strategic selling.
• Experience in technical sales support, with a focus on NSS and SSS.
• Demonstrated experience in product management, including strategic planning, market research, and product lifecycle management.
• Experience in defining product vision and strategy.
• Proficiency in gathering user requirements and creating product roadmaps.
• Experience coordinating cross-functional teams (engineering, design, marketing, sales).
• Track record of successful product launches and product performance analysis.
• Strong technical knowledge application skills.
• Proven project management capabilities.
• Ability to influence others and drive consensus.
• Demonstrated business acumen and understanding of functional area interdependencies.
• Experience in solving complex problems and cross-functional problem-solving.
• Experience in departmental planning aligned with functional strategy.
• Experience in coaching and mentoring individuals to drive performance and build talent pipelines.

Required Skills

• Business Planning
• Strategic Selling
• Technical Sales Support
• Product Management
• Market Research
• Product Vision
• Product Strategy
• User Requirements Gathering
• Product Roadmap Development
• Cross-functional Team Coordination
• Product Launches
• Product Performance Analysis
• Engineering Collaboration
• Design Collaboration
• Marketing Collaboration
• Sales Collaboration
• Technical Knowledge Application
• Project Management
• Influencing Others
• Business Acumen
• Functional Area Knowledge
• Interdependency Awareness
• Complex Problem Solving
• Cross-functional Problem Solving
• Departmental Planning
• Team Leadership
• Coaching
• Mentoring
• Performance Drive
• Talent Pipeline Development

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role operates within a professional stream that emphasizes technical expertise and discipline knowledge, rather than direct people management. While individuals may mentor less experienced staff or oversee processes, the primary focus is on individual contribution and leveraging expertise to achieve business objectives.

About the Role

TÜV SÜD is a company focused on technology and innovation, committed to progress and ensuring societal safety through testing, auditing, inspection, and advisory services. We are seeking a Senior Civil Engineer to join our team in Saudi Arabia. This role will concentrate on building inspection and testing in accordance with Saudi building codes and international standards, playing a key part in maintaining construction quality and regulatory compliance.

Key Responsibilities

• Conduct inspections and testing of buildings according to Saudi building codes and international standards for general construction quality, acting as a third-party for civil engineering quality firms.
• Prepare comprehensive reports and documentation detailing findings and comments, adhering to Saudi building codes and international standards.
• Review design documents and assess existing buildings, authoring reports and preparing certificates in line with TÜV SÜD's processes and procedures.
• Address and resolve construction-related issues or conflicts that may arise during the project lifecycle.
• Ensure compliance with TÜV SÜD guidelines and regulations, including permits and safety, and deliver required technical files and documentation.
• Receive and resolve escalated client complaints.
• Fulfill client schedules in a safe, timely, and sustainable manner.
• Conduct regular inspections of construction sites to verify compliance with design specifications and Saudi Building Codes.
• Collaborate with project managers, architects, contractors, and other stakeholders to coordinate construction activities and ensure project objectives are met according to Saudi Building Codes specifications.
• Stay updated on industry best practices, new technologies, and changes in building codes and regulations to enhance professional knowledge and skills.
• Comply with TÜV SÜD policies and procedures regarding safety equipment (PPE).
• Utilize and manage internal digital software, including BLS-Plan and radar, as required.
• Follow work instructions provided by the team leader and QA/QC assigned engineer.
• Provide support and take over responsibilities for colleagues on non-assigned projects during emergencies or leaves.

Qualifications and Requirements

• Bachelor's degree in Civil Engineering.
• 5-10 years of experience in Civil Engineering.
• Strong knowledge of civil and structural works, encompassing foundations, concrete, steel structures, and finishing works.
• Proven experience in site inspection, supervision, and quality control.
• Ability to prepare detailed technical reports and documentation.
• Knowledge of safety regulations and site safety practices.
• Strong communication and coordination skills, with the ability to collaborate effectively with multidisciplinary teams.

Required Skills and Competencies

• Civil Engineering Quality
• Report Writing
• Design Document Review
• Construction Issue Resolution
• Client Complaint Resolution
• Site Inspection
• Construction Site Compliance
• Stakeholder Collaboration
• Industry Best Practices
• Safety Equipment (PPE)
• Digital Software Proficiency (*, BLS-Plan, radar)
• Team Leadership
• Quality Assurance/Quality Control (QA/QC)
• Expertise in Civil and Structural Works
• Knowledge of Foundations, Concrete Structures, Steel Structures, and Finishing Works
• Site Supervision
• Quality Control Methodologies
• Technical Report Preparation
• Understanding of Safety Regulations and Site Safety Practices
• Effective Communication and Coordination Skills
• Multidisciplinary Team Collaboration

Work Environment and Location

This is a full-time, regular position requiring onsite work. The role is based within the Real Estate & Building Technology work area. While the primary focus is on Jeddah, Saudi Arabia, the company also has operations and potential project involvement in Riyadh, Al Khobar, Makkah, Al Jubail, Tabuk, and Yanbu, within the Riyadh Region and across Saudi Arabia.

About the Role

Hilton is seeking a Room Service Captain to join their team in Makkah, Saudi Arabia. This full-time position involves contributing to the operational execution of daily room service activities and ensuring guest satisfaction. The role focuses on delivering attentive service to guests and clients of the restaurant.

Key Responsibilities

• Distribute tables and tasks to team members to ensure efficient service flow.
• Request the necessary number of cooperative members from the cooperative company based on demand.
• Identify sector operational necessities and communicate them to the supervisor.
• Follow procedures meticulously according to the established checklist.
• Coordinate the work of all team members to maintain consistent service quality.
• Perform the transfer of goods and materials across different sectors as needed.
• Support the supervisor with bureaucratic tasks and team development initiatives.
• Track monthly inventories of food and beverage items.

Qualifications and Experience

• A minimum of 5 to 10 years of experience in a similar role within the hospitality industry.

Required Skills

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Focus on the Now (bringing urgency and discipline to every moment)

Work Environment and Company

This is a full-time position for a Room Service Captain at Hilton, located in Makkah, Saudi Arabia. Hilton is committed to building a workplace for its Team Members.

About the Role

Johnson & Johnson Innovative Medicine is seeking a Strategic Account Manager to join its Market Access team in Jeddah, Saudi Arabia. The company is committed to advancing healthcare through innovation, focusing on preventing, treating, and curing complex diseases. The Innovative Medicine division is dedicated to developing groundbreaking treatments and ensuring patient access. This role is essential for implementing portfolio access strategies and achieving business objectives.

In line with Our Credo, Johnson & Johnson fosters an inclusive work environment that respects and recognizes the contributions of every individual, promoting a culture where everyone can thrive.

Key Responsibilities

• Collaborate with internal and external stakeholders to ensure full accessibility of JNJ products across assigned accounts within planned timelines.
• Cultivate and maintain strong business partnerships with key stakeholders and Payers at the area level.
• Maximize JNJ's market share in tenders and protect its position against competitors and generic products.
• Ensure timely product delivery to Central Medical Stores (CMS), monitoring demand and supply dynamics.
• Develop strategic account action plans, aligned with the Business Unit Leader (BUL), using a strategic partnership planning approach.
• Guarantee adequate stock levels at account levels with reasonable expiry dates.
• Achieve full coverage of the assigned territory in KSA, engaging with Healthcare Professionals (HCPs), purchasers, Pharmacy and Therapeutics (PTC) committees, and other relevant stakeholders.
• Drive formulary inclusion within assigned accounts to accelerate medication access and reimbursement.
• Manage coding creation/renewal and tender processes effectively.
• Act as a liaison between Sales, local agents, and CMS by participating in cross-functional team (CVT) meetings, ensuring strategy execution alignment.
• Oversee the implementation of tactical marketing plans in line with the local business strategy and agreed budgets.
• Engage in regular interactions and reporting with internal teams including Market Access, Marketing, Commercial, Medical, and Supply Chain.
• Build and maintain strong relationships with external stakeholders such as Pharmacists, PTC members (with Access), Payers, Planners, Distributors, and Medical Supply entities.

Qualifications and Requirements

• Bachelor's degree in Life Sciences or a business-related field.
• A minimum of 3 years of industry or business experience, with a focus on Key Account Management across different functional areas.
• Demonstrated ability in cross-functional leadership without direct authority.
• Experience in Immunology, Oncology, Hematology, or Central Nervous System (CNS) therapeutic areas is an advantage.
• Fluency in both English and Arabic languages is mandatory.
• Strong capability in building alliances across functional and regional boundaries to deliver value.

Required Skills

• Storytelling: Ability to deliver motivational stories through effective communication.
• Curiosity: Deep understanding of customers, Payers, patient journeys, and healthcare system trends to drive business growth.
• Data Synthesis & Analytical Business Acumen: Ability to synthesize data and extract insights for effective strategies, supported by strong analytical business acumen.
• Value Creation & Entrepreneurial Mindset: Develop differentiated solutions and shape the market with an entrepreneurial approach.
• Strategic Thinking & Customer Centricity: Develop strategies with a customer-centric mindset.
• Execution and Results Orientation: Achieve sustainable competitive advantage with a strong execution mindset.
• Orchestration & Negotiation Skills: Manage complex projects and demonstrate strong negotiation skills.
• Collaboration & People Leadership: Build trusted partnerships and demonstrate people leadership skills.
• Decision Making
• Presentation Skills
• Leadership
• Proactivity Mindset

Work Location and Type

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires coverage of the assigned territory within KSA.

About the Role

Nesma United Industries is seeking a Planning Engineer to join its team in Rabigh, Makkah, Saudi Arabia. This full-time position involves contributing to project delivery by managing schedules, budgets, and progress. The role requires an individual with strong organizational abilities and effective communication skills to coordinate with stakeholders and project teams.

Key Responsibilities

• Develop and maintain comprehensive project schedules and budgets to ensure timely and cost-effective project completion.
• Monitor project progress against established plans, identifying deviations and implementing corrective actions.
• Prepare and disseminate regular status reports to project management and stakeholders, highlighting achievements, challenges, and upcoming activities.
• Coordinate with internal project teams, external contractors, and vendors to ensure workflow and resource allocation.
• Ensure project deliverables are met on time and within budget, adhering to quality standards.
• Review technical drawings and documentation to support accurate project planning and material/cost estimations.
• Participate in project meetings, providing planning support and insights throughout the project lifecycle.

Qualifications and Requirements

• Bachelor's Degree in Network & Communication Engineering or a closely related field.
• A minimum of 4 years of relevant professional experience in project planning or a similar role.
• Demonstrated strong knowledge of project planning principles, scheduling techniques, budgeting, and progress monitoring methodologies.
• Proven ability to analyze technical drawings and prepare accurate material and cost estimates.
• Experience in coordinating effectively with vendors, contractors, and diverse project stakeholders.
• Proficiency in utilizing project management tools and a strong command of Microsoft Office applications.
• Excellent reporting, communication, and organizational skills.
• Knowledge of risk analysis, understanding of contract requirements, and familiarity with project control processes.

Required Skills

• Project Planning
• Project Scheduling
• Budgeting
• Progress Monitoring
• Material and Cost Estimation
• Vendor Coordination
• Contractor Coordination
• Project Stakeholder Coordination
• Project Management Tools
• Microsoft Office Applications
• Reporting
• Communication Skills
• Organizational Skills
• Risk Analysis
• Contract Requirements
• Project Control Processes

Work Environment and Experience

This is a full-time position located in Rabigh, Makkah, Saudi Arabia. The role requires 2-5 years of relevant experience in project planning or a similar capacity.

About the Role

An Energy and Infrastructure Company is seeking a qualified Site Electrical Engineer to join their team in Makkah, Saudi Arabia. This full-time position is integral to the successful execution of EPC High Voltage (HV) / Extra High Voltage (EHV) Substation, infrastructure, and energy projects. The role involves overseeing and coordinating all electrical site activities to ensure installation, testing, and commissioning are performed safely, efficiently, and in strict adherence to approved drawings, project specifications, quality standards, and project schedules.

The successful candidate will be responsible for understanding the project scope, general requirements, applicable standards, and technical specifications. They will develop work plans and implementation strategies aligned with project timelines and client needs, while meticulously supervising day-to-day electrical construction and installation activities on site.

Key Responsibilities

• Familiarize with the project scope of work, general requirements, applicable standards, technical specifications, and project milestone schedule.
• Prepare work plans and implementation strategies in line with the project schedule and customer requirements for assigned tasks.
• Supervise day-to-day electrical construction and installation activities at the site.
• Ensure all works are executed in accordance with approved IFC drawings, method statements, project specifications, and applicable standards.
• Coordinate site activities with subcontractors, supervisors, vendors, and construction teams.
• Ensure work execution adheres to standards, specifications, procedures, and good engineering practices.
• Supervise the installation of HV/MV electrical systems, including transformers, GIS/AIS switchgear, control and protection panels, cable systems, grounding systems, lighting, and associated electrical equipment.
• Coordinate with members of the execution team, supervisors, safety officers, and QA/QC engineers.
• Monitor quality and ensure compliance with approved procedures and manufacturer recommendations.
• Ensure the implementation of quality control requirements, procedures, and guidelines, and take corrective actions where needed.
• Support QA/QC activities, including Material Inspection Requests (MIRs), Requests for Information (RFIs), inspections, and documentation requirements.
• Ensure compliance with project Health, Safety, and Environment (HSE) requirements, permit-to-work systems, and safety procedures.
• Monitor site progress and report daily/weekly status updates to the Site Manager and Project Management team.
• Identify site issues, delays, or technical conflicts and coordinate timely resolution.
• Assist in the successful handover and close-out of completed project tasks.

Qualifications and Experience

• Possession of a PMP Certificate.
• Demonstrated experience in supervising electrical site activities.
• Experience in EPC High Voltage (HV) / Extra High Voltage (EHV) Substation, infrastructure, and energy projects.
• Experience in the installation, testing, and commissioning of electrical systems.
• Proven ability to ensure compliance with quality standards and project schedules.
• Familiarity with approved drawings, specifications, and method statements.
• Experience in subcontractor coordination and management.
• Experience in the installation of HV/MV electrical systems.
• Experience supporting QA/QC activities and ensuring compliance with HSE requirements.
• Experience with permit-to-work systems.
• Experience in progress monitoring, reporting, issue resolution, and project handover/close-out.

Required Skills

• Project Management Professional (PMP) certification.
• Strong management and leadership capabilities.
• Ability to motivate teams.
• Effective teamwork and interpersonal relationship skills.
• Proficiency in Primavera P6 and MS Project.
• Strong computer skills.
• Expertise in supervising electrical site activities.
• Knowledge of EPC High Voltage (HV) / Extra High Voltage (EHV) Substation, infrastructure, and energy project execution.
• Skills in installation, testing, and commissioning of electrical systems.
• Ability to ensure compliance with quality standards and project schedules.
• Proficiency in interpreting approved drawings and specifications.
• Experience with method statements and their implementation.
• Capability in subcontractor management and coordination.
• Experience in HV/MV electrical systems installation.
• Proficiency in supporting Quality Assurance/Quality Control (QA/QC) activities.
• Commitment to Health, Safety, and Environment (HSE) compliance and permit-to-work systems.
• Skills in progress monitoring, reporting, and problem-solving.
• Experience with project handover and close-out procedures.

Work Location and Type

This is a full-time position based in Makkah, Saudi Arabia.

About the Role

Saudi Signs is seeking a Senior Sales Executive to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to driving sales efforts and expanding market reach within the Kingdom. The role involves leading sales initiatives, developing client relationships, and identifying new business opportunities for custom signage, branding, and digital solutions.

Saudi Signs specializes in providing comprehensive branding solutions, managing projects from concept and design through production and installation. The Senior Sales Executive will contribute to achieving growth targets by applying expertise in sales leadership and market development.

Key Responsibilities

• Lead the sales team to achieve and exceed set sales targets.
• Develop and manage key accounts across both B2B and B2C segments.
• Identify and actively pursue new business opportunities across the Kingdom of Saudi Arabia.
• Present customized signage, branding, and digital solutions to prospective clients, tailoring proposals to meet their specific needs.

Qualifications and Requirements

• A minimum of 3 years of experience specifically within the signage production industry.
• Proven success in leading a sales team and effectively managing client accounts.
• Strong negotiation, closing, and relationship-building skills are essential.
• Excellent communication and presentation abilities are required to effectively engage with clients and stakeholders.
• Must currently be present in the Kingdom of Saudi Arabia.

Required Skills

• Sales Team Leadership
• Account Management
• Business Development
• Negotiation Skills
• Closing Skills
• Relationship Building
• Communication Skills
• Presentation Skills

Work Context

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The required experience for this role is between 2-5 years.

About the Role

Staff Connect UAE is seeking a highly experienced Project Control Manager for a senior, owner-side governance role in Jeddah, Makkah, Saudi Arabia. This position is critical for establishing, managing, and maintaining independent project controls, reporting frameworks, and performance monitoring systems for large-scale development projects. The role will provide leadership with essential visibility into programme progress, cost performance, risks, issues, changes, and consultant/contractor performance through accurate and timely reporting.

As the central control function, you will validate project data from consultants and contractors, identify deviations, monitor recovery actions, and ensure alignment with approved project objectives, timelines, and governance requirements. This role will establish standalone reporting systems and dashboards, independent of ERP platforms, to support effective project governance and executive decision-making.

Key Responsibilities

• Develop and maintain integrated master programmes covering all project phases, including planning, early works, design, procurement, and construction/execution.
• Monitor project milestones, progress, and critical activities, identifying schedule delays, slippages, and recovery requirements.
• Independently review consultant and contractor schedules for logic, feasibility, resource alignment, and compliance with project objectives.
• Establish and maintain project cost tracking frameworks, monitoring cost trends and identifying potential budget deviations.
• Support forecasting activities and financial performance reporting, reviewing cost-related inputs from consultants and contractors, and providing early warnings on potential cost risks.
• Develop and maintain project risk, issues, and change registers, monitoring mitigation plans and corrective actions, and identifying emerging project risks with recommended responses.
• Escalate critical risks, delays, and performance concerns to leadership with clear recommendations.
• Monitor consultant and contractor performance against contractual obligations, project milestones, deliverable requirements, and quality expectations, validating project information received from external stakeholders and identifying performance gaps to support corrective action planning.
• Prepare executive dashboards, progress reports, and management presentations, developing reporting systems to provide clear visibility of programme status, cost performance, risks and issues, change management, and consultant and contractor performance.
• Ensure all reporting information is accurate, traceable, and supported by project documentation, providing data-driven insights to support leadership decision-making.
• Establish and maintain standalone project reporting systems and dashboards, developing reporting standards, templates, and governance processes to ensure consistency and accuracy of project data across stakeholders.
• Support continuous improvement of project control processes and maintain structured records for audit and governance purposes.
• Coordinate with the Senior Architectural Lead and Senior Infrastructure Engineer to integrate design, construction, and technical updates into project reporting.
• Support cross-functional requirements as directed by GM – Network Development & Maintenance and collaborate with project teams to ensure effective information flow and reporting alignment.

Qualifications and Requirements

• Bachelor's Degree in Engineering, Construction Management, Project Controls, or a related discipline.
• 7-10 years of experience in project controls, project reporting, program management, and governance functions.
• Experience working on large-scale projects with multiple stakeholders.
• Previous experience in owner-side environments, EPC projects, and consultant/contractor management.
• Advanced English language proficiency is mandatory.
• Arabic language proficiency is preferred.

Required Skills

• Proficiency in programme and milestone control, project schedule review and validation, and cost tracking and financial monitoring.
• Expertise in risk, issues, and change management, and consultant and contractor performance monitoring.
• Skilled in executive dashboard development, data integrity and reporting governance, and forecasting and trend analysis.
• Experience with contractual milestone tracking and project reporting system development.
• Strong analytical and reporting capabilities with the ability to challenge and validate consultant and contractor data.
• A strong understanding of project schedules and cost analysis, coupled with excellent attention to detail and governance discipline.
• Excellent stakeholder communication and coordination skills, with the ability to work independently in a fast-paced project environment.
• Demonstrated leadership competencies in decision-making under project constraints, risk identification and escalation management, cross-functional alignment, performance monitoring and governance, and data-driven decision support.

Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 5-10 years of experience. Initially, there is no direct line management, but the position involves functional oversight of project reporting inputs from consultants and contractors, and the governance of project control information.

Preferred Candidate Profile: A highly experienced Project Controls and Reporting professional with strong expertise in program management, reporting governance, risk management, and stakeholder coordination. The ideal candidate should have proven experience in large-scale development projects, the ability to validate project information independently, and the capability to provide accurate, executive-level insights to support strategic decision-making.

Professional Certifications (Preferred): PMP, PMI-SP, AACE Certification, or an equivalent Project Controls Certification.

About the Role

Abdul Latif Jameel, a diversified business group with a significant presence in the Middle East, North Africa, and Turkey (MENAT region), is seeking a Sales Supervisor to join its team in Jeddah, Makkah, Saudi Arabia. With a history spanning over 75 years, the company represents leading global brands and operates an extensive infrastructure, including Saudi Arabia's largest vehicle distribution network. This role is integral to supporting sales teams, ensuring operational efficiency, and delivering a high standard of service within the accessories division.

The Sales Supervisor will manage daily activities with a focus on operational oversight and will have general authority over day-to-day functional operations. The primary purpose of this position is to oversee and manage installation functions for a specific portfolio of accessories, implement service strategies, and ensure the accessories team operates in alignment with the company's mission, vision, and values by adhering to standard operating procedures. This role directly influences sales target achievement, customer satisfaction, and the quality of installed accessories.

Key Responsibilities

• Achieve operational targets by defining and preparing business plans to meet operational goals.
• Provide efficient service with a Guest First mindset and by performing essential duties.
• Ensure the maintenance of optimal inventory levels, not exceeding months.
• Be responsible for the timely delivery of vehicles to the Center.
• Assist in achieving quality vehicle installation, associate-hour sales, and increased customer retention through efficient distribution plans for Accessories operations, effective sales marketing campaigns, and high operational productivity.
• Drive the accomplishments of the assigned Accessories team through proper manpower distribution, providing skills training, and conducting periodic performance evaluations to foster peak productivity in a performance-driven learning culture.
• Support the assigned Accessories team in achieving predetermined center operational targets by defining and preparing business plans.
• Assist Installers in resolving technical installation issues and conduct examinations to ensure appropriate installations are performed.
• Ensure high guest satisfaction by promoting a Guest Centric and Fix-It-Right mindset within the assigned Accessory team to achieve high-quality installation activities.
• Supervise assigned Accessories activities to ensure all operations comply with company policies and procedures through effective communication and monitoring.
• Coordinate with Accessories Sales Advisors through proper job assignments and final vehicle inspections to ensure satisfactory repairs are completed as per customer requirements.
• Monitor the utilization of all Accessories facilities, tools, and equipment to ensure all areas in the Accessories installation Center operate in accordance with policies related to safety, welfare, integrity, and the company's branding image.
• Monitor the Job Controller in accurately entering data (operation number), recording repairs carried out, and updating vehicle delivery status through supervision of Computerized Time Control Sheets for productivity analysis.
• Perform supervisory functions for the assigned Accessories team, including training, workload assignment, output appraisal, addressing complaints, and resolving problems through an effective feedback mechanism as per company procedures to motivate team members and increase morale.
• Ensure that monthly stock-taking activities are performed as per laid-down processes and are completed within the specified time.
• Evaluate, guide, and develop associates' skills while developing a succession plan.
• Directly impact the achievement of the company's sales strategy and enhance guest satisfaction.
• Directly impact market share and brand image.

Qualifications and Requirements

• Diploma Degree or Equivalent.
• A minimum of 4 years of experience in sales.

Required Skills

• Time Management
• Active Learning
• Stress Tolerance
• Achievement/Effort
• Communication and Problem Solving
• Problem Sensitivity
• Inductive Reasoning
• Sales Related Skills

Work Environment and Location

This is a full-time position located in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of relevant experience. Fluency in both English and Arabic is beneficial.

Abdul Latif Jameel fosters a culture that supports idea development, employee growth, and success, guided by values of Respect, Innovation, a Pioneering Spirit, and Empowerment.

About the Role

Fakeeh Care Group is seeking a dedicated Quality Specialist to join their team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to ensuring the highest standards of quality and compliance within the organization's Emergency Medical Services (EMS) operations. The role focuses on aligning policies, procedures, and practices with international accreditation standards and driving continuous improvement in patient care and safety.

Key Responsibilities

• Ensure Emergency Medical Services (EMS) policies and procedures align with requirements from international accreditation bodies such as JCIA, ACHS, and ABBA's.
• Conduct regular gap analyses against accreditation standards and develop comprehensive action plans for compliance.
• Coordinate all readiness activities for accreditation surveys, including documentation, staff preparation, and evidence collection.
• Maintain up-to-date knowledge of evolving accreditation standards and regulatory requirements applicable to EMS.
• Draft, revise, and implement policies, procedures, and clinical guidelines in collaboration with EMS leadership.
• Ensure all documentation is standardized, properly formatted, version-controlled, and accessible to relevant personnel.
• Provide training and orientation to staff on updated or new policies and procedures.
• Perform qualitative reviews of documentation within the Electronic Medical Record (EMR) system to ensure adherence to proper documentation practices across Fakeeh Health Care facilities, in compliance with clinical documentation policy.
• Conduct regular quality audits on EMS operations, clinical documentation, and patient safety practices.
• Track key performance indicators (KPIs) related to EMS quality and safety, identify non-conformities, and collaborate with departments to implement corrective and preventive actions.
• Generate and analyze monthly audit reports, identifying discrepancies and areas for improvement, for both internal Fakeeh Health Care facility standards and external regulatory requirements.
• Communicate audit findings and recommendations to Quality Risk Management (QRM), Chief Medical Officer (CMO), and other relevant leadership, suggesting actionable improvements.
• Act as a contributing member of selected organizational committees.
• Participate in the validation process of new KPIs and collect manually collected KPIs from assigned end-users.
• Continuously monitor the privacy and confidentiality of patient documents and information throughout Fakeeh Health Care Group.
• Monitor incident reports, near-misses, and adverse events, ensuring timely follow-up and reporting within the OVR system.
• Support root cause analysis (RCA) investigations and recommend system improvements to prevent incident recurrence.
• Promote a safety culture among EMS staff through education and engagement.
• Collect, analyze, and present quality data, trends, and dashboards to support management decision-making.
• Prepare and submit regular quality and compliance reports to the Quality Manager and senior leadership.
• Support research and benchmarking activities aimed at enhancing EMS quality improvement initiatives.
• Contribute to educational initiatives focused on audit processes, quality standards, and regulatory compliance.
• Conduct workshops on documentation accuracy, patient safety, and the effective use of patient feedback to drive service improvements.
• Facilitate ongoing professional development to keep staff updated on healthcare quality management and audit techniques.

Qualifications and Requirements

• A minimum of 3 years of experience in the healthcare field.
• At least 2 years of experience specifically within a Quality Risk Management (QRM) department in a large healthcare facility.
• A Bachelor's degree in a healthcare field is preferred, ideally an Emergency Medical Services degree.
• Possession of a CPHQ certification or higher is highly desirable.
• Excellent command of both oral and written English and Arabic languages.

Required Skills

• Commitment to enhancing service quality and organizational standards.
• Ability to manage high-pressure situations effectively.
• Proactive approach to taking ownership of duties and organizational goals, with the ability to resolve issues independently.
• Effective collaboration skills to achieve shared objectives.
• Responsiveness to changing environments and adeptness in managing transitions.
• Dedication to ensuring superior service delivery to enhance patient satisfaction.
• A deep understanding of job responsibilities and their broader organizational impact.
• Proficiency in improvement methods and processes.
• Skilled in data aggregation, validation, and analysis.
• Expertise in risk identification and management.

Work Environment and Experience

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires a minimum of 5-10 years of experience, with a specific emphasis on quality management within the healthcare sector.

About the Role

Otis Elevator Company Saudi Arabia Ltd is seeking a dynamic and results-oriented NE Major Projects Sales Engineer to join our team in Jeddah, Makkah, Saudi Arabia. This full-time role is crucial for supporting new equipment operations, driving growth in major projects with orders exceeding $ million, and expanding market coverage with a 100% Major Projects offering. The successful candidate will be instrumental in negotiating new contracts, updating contractual terms, and gathering competitive intelligence to enhance Otis's market share. Additionally, the role involves conducting post-delivery/installation product checks to ensure quality and compliance with the scope of delivery, all while adhering to stipulated business policies and procedures.

This position offers the opportunity to manage strategic relationships with key stakeholders, including main contractors, consultants, and key accounts, while also maintaining existing relationships. You will play a vital role in the sales cycle, from initial prospecting and study to pricing, preparing technical and commercial submittments, and presenting value propositions and value engineering solutions to clients. The role holder will be expected to contribute to the company's success by achieving individual annual sales plans and developing accurate monthly forecasts.

Key Responsibilities

• Drive Sales & Operations Support (SOS) growth in major project new equipment (NE) orders exceeding $ million.
• Increase market coverage and ensure a 100% Major Projects (MP) offering.
• Establish sales objectives by providing accurate month-over-month forecasts with a clear objective of achieving the individual annual plan, by developing annual sales quotas for regions and territories.
• Manage strategic relationships with main contractors, consultants, and key accounts.
• Maintain strong relationships with current existing key accounts.
• Provide sales support to clients during the design stage of projects.
• Prospect, review, study, and price Major Projects, preparing technical and commercial submittments as per project-specific requirements, including value propositions, value engineering, and customer presentations.
• Prepare internal company MP reviews according to the company approval matrix.
• Negotiate contracts (technically and commercially) to reserve company rights and profitability, coordinating with internal and external stakeholders (Finance, Legal, Estimations, Planning, FOD, etc.) on all contract aspects to ensure full alignment regarding cost, scope, and limitations.
• Handle and resolve customer complaints regarding products or services.
• Abide by company internal policies and code of conduct.
• Follow the Sales Incentive Plan (SIP) internal process.
• Ensure the updating of company internal reporting systems, such as MP Tracker, CRM, and eLOG.
• Conduct product checks post-delivery/installation at client sites to ensure quality and compliance with the scope of delivery.

Qualifications and Requirements

• Bachelor's degree in Engineering or Sales, or an equivalent qualification.
• A minimum of 3 years of relevant experience in sales operations within a construction or engineering organization.
• At least 2 years in positions of progressively increasing responsibility.
• Fluent written and spoken English is essential.
• Arabic language proficiency is preferred.

Required Skills

• Sales
• Contract Negotiation
• Competitive Intelligence
• Product Knowledge
• Forecasting
• Sales Quotas Management
• Relationship Management
• Customer Presentations
• Value Engineering
• Technical Submittals Preparation
• Commercial Submittals Preparation
• Customer Complaint Resolution
• Customer Relationship Management (CRM)

Additional Information

This is a full-time position for an NE Major Projects Sales Engineer at Otis Elevator Co., located in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of experience. Relevant certifications such as Certified Sales Associate (CSA) or equivalent are preferred. Otis is a global leader in elevator and escalator manufacturing, installation, and service, committed to safety, ethics, and quality. The company fosters a diverse, global team and provides opportunities for leadership development and an Employee Scholar Program. Otis is an Equal Opportunity Employer.