Customer Services Full-time Jobs for Fresh Graduates in Saudi Arabia

• Manage the restaurant reservation system including taking reservations by phone, email, and in person.
• Welcome and escort guests to their tables while maintaining a courteous and professional demeanor.
• Support the F&B team in maintaining operational efficiency.
• Ensure compliance with all corporate policy and procedures.
• Act as a brand ambassador for Mandarin Oriental, representing our service excellence.

• Understanding of the outlet’s concept and food and beverage offerings.
• Ability to communicate reservations and preferences effectively.
• Maintain an accurate table count and reservation updates in the system.

• Competitive salary and career development opportunities.
• Access to health and wellness programs.
• Retirement plans based on commitment.

At Mandarin Oriental, your growth and success are important to us. Join our team and be part of our commitment to delivering exceptional service.

• Bill Verification & Exception Resolution: Audit logistics, insurance, and related bills to identify discrepancies. Drive timely resolution of exceptions to enhance settlement efficiency and client satisfaction.
• Process Optimization & System Enhancement: Diagnose workflow bottlenecks and advocate for system upgrades. Design automated tools to improve accuracy and support business growth.
• Risk Control & Compliance Oversight: Monitor compliance risks within contract terms and settlement documents.
• Cross-Functional Collaboration: Facilitate coordination between departments to resolve issues and improve operational efficiency.
• Data Analytics & Strategic Insights: Generate periodic analytics for management insights aimed at strategic adjustments.
• Receivables Management: Track collection progress, deploying proactive strategies to optimize recovery.

• Front of House Excellence: Be the primary contact for parents and visitors, ensuring a warm welcome and professional service.
• Admissions and Tour Coordination: Assist with school tours, maintain CRM data, and facilitate a smooth admissions process.
• Customer Experience and Engagement: Communicate with parents, manage events, and uphold a tidy and inviting reception area.
• Administrative Support: Manage the absence mailbox, provide administrative support to departments as necessary.
• General Responsibilities: Model the school’s values and adhere to safeguarding policies.

• Exceptional communication skills in English and Arabic, with preference given to Saudi Arabian nationals.
• Experience with CRM software and a detail-oriented approach.
• Ability to manage stakeholder relationships with sensitivity and confidentiality.
• Flexibility to meet the community’s dynamic needs.

• Adheres to all standards, policies, and procedures (SOPs, etc.).
• Assists the Director of Marketing to implement campaigns in accordance with the programme or plan.
• Social media management (content creation, posts, stories, and inbox responses).
• Flyer creations for digital screens using either Adobe.
• Maintains and administers media plan in a structured and systematic manner.
• Assists to maintain the inventory and ordering of collaterals, media kits, or corporate gifts.

• Maintains communication and coordination with external agencies.
• Reviews and provides guidelines, as well as assisting to develop or enhance hotel presentations for internal and external uses.
• Manages and follows up with accounts on purchase orders, payments as relevant.
• Provides insights and creative support for quarterly priorities - competitor reviews, communication platforms, and key messages.
• Supports hotel photo or video shoots.
• Responds to trade or guest requests and needs professionally, timely, and with passion.

• Learning & Development programs tailored for your career growth.
• MOstay programme offers complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness benefits.
• Retirement Plans based on your length of service and role.

• A competitive salary.
• Career development opportunities.
• Health insurance.

We are seeking a dedicated Cashier to join our team and provide excellent customer service while handling financial transactions accurately and efficiently. The ideal candidate will be responsible for processing sales transactions, operating cash registers and point-of-sale systems, handling cash and credit card payments, issuing receipts, and maintaining accurate cash drawer balances. Additional duties include assisting customers with inquiries, maintaining a clean and organized checkout area, and collaborating with team members to ensure smooth store operations.

• Assist in the implementation of marketing campaigns per the established plan.
• Manage social media platforms, including content creation, postings, and interactions.
• Create flyers for digital screens using Adobe applications.
• Maintain the media plan’s structure and organization.
• Oversee inventory and ordering of marketing materials and corporate gifts.
• Coordinate with external agencies and assist in enhancing hotel presentations.
• Manage purchase orders and payments related to marketing materials.
• Provide creative support and insights for quarterly strategies and competitor analyses.
• Assist during hotel photo or video shoots.
• Respond professionally and promptly to trade or guest inquiries.