Customer Services Full-time Jobs in Saudi Arabia

communication skills
social media management
marketing
Reporting skills

• Greet and welcome visitors warmly.
• Answer, screen, and direct incoming phone calls efficiently.
• Manage meeting room bookings and ensure the reception area is well-maintained.
• Receive, sort, and distribute daily mail and deliveries.
• Perform basic administrative duties including data entry, filing, and correspondence.
• Assist other departments with administrative tasks as needed.
• Maintain accurate visitor logs and comply with security procedures.

• Proven work experience as a receptionist, front office representative, or in a similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Exhibit a professional attitude and appearance.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• High school diploma; additional certification in Office Management is a plus.

• Booking all Health Club treatments and explaining services to guests.
• Executing POS sales, including retail transactions.
• Checking in and checking out guests professionally.
• Maintaining cleanliness and hygiene in the work area.
• Providing warm welcomes and tours for guests.
• Assisting in the smooth flow of the guests’ journey throughout the day.

• Knowledge of current Health Club trends in the industry.
• Excellent interpersonal and communication skills.
• Understanding of holistic concepts relevant to guest wellbeing in a spa environment.

• Welcoming customers with professionalism and providing friendly service.
• Executing sales transactions through Point of Sale (POS) systems.
• Ensuring accurate billing and handling various payment methods (cash, card, etc.).
• Issuing receipts and helping organize shopping bags.
• Daily cash drawer review to ensure alignment with reports.
• Maintaining cleanliness and order at the cashier area.
• Addressing customer inquiries and complaints, escalating to supervisors if necessary.
• Adhering to financial and operational policies of the company.
• Collaborating with the team to meet sales and customer service objectives.
• Reporting any suspicious activities or cash discrepancies.

• Saudi nationality.
• Minimum high school diploma.
• At least two years of relevant experience in a supermarket.
• Ability to use POS systems effectively.
• Strong communication skills.
• Attention to detail and accuracy.
• Customer-friendly and professional demeanor.
• Commitment and discipline in the workplace.

• Female
• Fluent in both English and Arabic
• Must be currently residing in Riyadh
• Prior experience is a plus, but not mandatory - training is provided
• Friendly personality and good with customers
• Able to handle cash transactions accurately

• Handle payments using the POS system
• Maintain clean checkout area
• Provide excellent customer service
• Assist with basic tea preparation and menu explanations

• Greet customers in a friendly manner.
• Take customer orders and process payments accurately.
• Prepare and serve food and beverages according to company standards.
• Maintain a clean and organized dining area.
• Follow all food safety and hygiene procedures.
• Provide excellent customer service and address any concerns.
• Collaborate with team members for smooth operations.
• Adhere to all company policies and procedures.

• High school diploma or equivalent.
• Previous experience in a cashier or food service role preferred.
• Excellent customer service skills.
• Ability to work in a fast-paced environment and multitask.
• Strong communication and interpersonal skills.
• Basic math and computer skills.
• Must stand for extended periods and lift up to 25 pounds.

Company Description

Nature Touch Spa is the ultimate wellness destination focused on improving the mind, body, and spirit of our guests. Located in Jubail, our spa offers a lush experience with enchanting settings and a warm, inviting staff. Our team is devoted to providing true relaxation and calming the mind, body, and soul of every guest.

Role Description

This is a full-time on-site role for a Receptionist at Nature Touch Spa in Jubail. The Receptionist will be responsible for phone etiquette, receptionist duties, clerical skills, communication, and customer service tasks on a day-to-day basis at the spa.

Qualifications

• Phone Etiquette and Communication skills
• Working hours from 230pm - 1130pm (1 hour break in between)
• Experience in Receptionist Duties and Clerical Skills
• Strong Customer Service skills
• Attention to detail and organization skills
• Ability to multitask and work in a fast-paced environment
• Previous experience in a spa or hospitality industry is a plus
• High school diploma or equivalent

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
• Resolve customer complaints and issues efficiently
• Provide product and service information to customers
• Maintain records of customer interactions and transactions
• Follow communication procedures, guidelines, and policies
• Collaborate with internal teams to address customer concerns

• Saudi nationality (mandatory)
• High school diploma or higher
• Excellent communication skills in Arabic and English
• Proven customer support experience is a plus
• Ability to work under pressure and handle high-volume inquiries
• Familiarity with CRM systems and practices is preferred

• Develop and implement social media strategies to increase brand awareness.
• Create innovative and engaging content that resonates with our brand identity.
• Manage social media accounts and respond to customer inquiries.
• Analyze metrics to understand campaign performance and make necessary improvements.
• Engage with followers and build strong relationships.
• Organize promotional campaigns and contests to boost interaction.
• Monitor current trends in social media and adapt strategies accordingly.
• Collaborate with internal teams like marketing and sales to achieve shared goals.
• Prepare regular reports on campaign performance and results.
• Handle crises and manage negative comments professionally.

• Previous experience in social media account management.
• Strong writing and editing skills.
• Able to analyze data and utilize it for performance improvement.
• Creative in producing visual and textual content.
• Excellent communication skills and teamwork ability.
• Good knowledge of the latest trends in digital marketing.
• Able to handle pressure and manage time effectively.
• Strategic thinker with quick decision-making abilities.
• Passionate about technology and social media.
• Adept at adapting to rapid changes in the work environment.

• Creating, scheduling, and publishing engaging content.
• Managing paid advertising campaigns.
• Monitoring and analyzing performance reports and metrics.
• Engaging with the audience and responding to messages/comments.
• Enhancing the company’s online presence and increasing followers and customer engagement.

• Bachelor's degree in Marketing, Business Administration, or a related field.
• At least 10 years of experience in field sales and marketing (B2B).
• Extensive network contacts in the Riyadh area.
• Resident of Riyadh.
• Proficiency in both Arabic and English.
• Preferred candidates will have MBA courses in sales and marketing.
• Valid Saudi driving license.

• Communicate with clients to understand their needs and identify suitable services.
• Conduct field visits to organizations to attract clients.
• Effectively communicate the company's advantages and address client inquiries.
• Market and promote legal services through industry-specific events.
• Meet defined sales targets and contribute to team goals.
• Organize and set daily, weekly, and monthly objectives.
• Attend and arrange meetings with clients to unlock new sales opportunities.
• Prepare periodic reports on field activities and provide recommendations for improvement.
• Gather client data and develop a field plan to enhance marketing strategies.

• Strong communication skills with diverse personalities.
• Ability to work collaboratively within a team environment.
• Negotiation and persuasion skills.
• Ability to work under pressure.
• Data analysis skills and understanding of market trends and client needs.
• Innovative persuasive methods to effectively achieve marketing goals and increase sales volume and profitability.

• Analyze demand variability and replenishment lead times to determine target inventory levels.
• Recommend replenishment strategies and set planning parameters to support inventory levels at all warehouses.
• Review replenishment requirements against forecasts and inventory levels to develop a replenishment plan.
• Model, analyze, and interpret inventory data, competitor data, and industry trends to support purchasing decisions.
• Plan and expedite work orders and purchase orders for e-commerce business products.
• Support E-Commerce sales and backorder resolution.
• Provide insights and recommendations for future season planning.

• Bachelor’s Degree in a planning or finance-related field.
• 35 years of experience, preferably in eCommerce.
• Solid understanding of financial measurements including sales, gross margin, and inventory turn.
• Experience with planning and business reporting applications is a plus.
• Proficiency with an ERP or DRP is required (NetSuite preferred).

• Eligibility for company matching 401k plan after 30 days of employment.
• PTO allowance.
• Healthcare Flexible Spending Account and Dependent Care Flexible Spending Account.
• Employee Assistance Program.
• Tuition Reimbursement Program.
• Employee discounts on automotive aftermarket accessories.

• Analyze demand variability and replenishment lead times to determine target inventory levels.
• Recommend replenishment strategies and set planning parameters to support inventory levels at all warehouses.
• Review replenishment requirements against forecasts and inventory levels to develop a replenishment plan.
• Model, analyze, and interpret inventory data, competitor data, and industry trends to support purchasing decisions.
• Plan and expedite work orders and purchase orders for e-commerce business products.
• Support E-Commerce sales and backorder resolution.
• Provide insights and recommendations for future season planning.

• Bachelor’s Degree in a planning or finance-related field.
• 35 years of experience, preferably in eCommerce.
• Solid understanding of financial measurements including sales, gross margin, and inventory turn.
• Experience with planning and business reporting applications is a plus.
• Proficiency with an ERP or DRP is required (NetSuite preferred).

• Eligibility for company matching 401k plan after 30 days of employment.
• PTO allowance.
• Healthcare Flexible Spending Account and Dependent Care Flexible Spending Account.
• Employee Assistance Program.
• Tuition Reimbursement Program.
• Employee discounts on automotive aftermarket accessories.

• Engage with customers via chat and phone, providing prompt and effective solutions.
• Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
• Champion customer service excellence, ensuring policies and procedures align with company objectives.
• Analyze customer queries, identifying patterns and opportunities for service optimization.
• Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.

• Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
• Postgraduate degree in math, business, marketing, or finance (preferred).
• Strong analytical and problem-solving skills, with the ability to think critically.
• Exceptional communication and interpersonal skills, with a high level of self-awareness.
• Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
• Team player mindset, with the ability to build and maintain strong relationships across teams.
• Resilience under pressure, with a proactive approach to challenges.

• Be part of an industry-leading fintech company redefining customer experience.
• Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
• Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
• Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Assist customers with product/service information, order processing, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to escalate and resolve complex customer concerns.
• Provide feedback on customer needs and trends to improve service quality.
• Follow company policies and procedures to ensure customer satisfaction and brand reputation.

• High school diploma or equivalent (Bachelor’s degree preferred).
• 12 years of experience in customer service or a related field.
• Fluency in English and Arabic (both written and spoken).
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency in Microsoft Office and CRM software (*, Zendesk, HubSpot).
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

• Experience in e-commerce or retail customer service.
• Knowledge of Saudi market customer service standards.
• Ability to work flexible hours, including weekends if required.

• Competitive salary and benefits package.
• Career growth opportunities in a thriving company.
• Supportive and inclusive work environment.
• Training and professional development programs.

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues and improve customer satisfaction.
• Identify opportunities for process improvement and provide feedback to management.
• Handle customer complaints with empathy and professionalism.
• Stay updated on product knowledge and company policies.

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Excellent problem-solving skills and attention to detail.