Customer Services Full-time Jobs in Saudi Arabia

• Handle customer inquiries related specifically to pipes and piping systems products.
• Process and manage sales orders, quotations, and order confirmations for pipe products.
• Coordinate with sales, warehouse, and logistics teams to ensure accurate and timely deliveries.
• Follow up on order status, deliveries, and customer requirements.
• Maintain accurate order records and customer information in the system.
• Support the sales team in managing project orders and contractor requirements.
• Follow up on collections and outstanding invoices with customers when required.
• Assist customers with technical or product-related inquiries related to piping systems.
• Ensure high customer satisfaction through professional communication and timely follow-up.

• Suitable educational qualification.
• 2–3 years of experience in customer service within the pipes or piping systems industry in Saudi Arabia.
• Experience working with pipes manufacturers, distributors, or piping system suppliers is a must.
• Experience in receiving, inspecting, and pressure testing thermal pipe networks.
• Good communication and customer handling skills.
• Ability to manage sales orders, delivery coordination, and collections follow-up.
• Strong attention to detail and customer service orientation.

• Identify and engage potential customers through field visits, phone outreach, and local networking to generate sales opportunities.
• Present company products and services clearly and persuasively, tailoring proposals to customer needs and demonstrating value.
• Manage the sales process from lead qualification to negotiation and closing, ensuring accurate documentation of interactions and outcomes in the company CRM or app.
• Meet or exceed individual sales targets and contribute to team revenue goals through consistent activity and follow-up.
• Provide timely after-sales support, follow up on deliveries or service issues, and liaise with internal teams to ensure customer satisfaction.
• Represent Nice One professionally in all customer interactions and maintain high standards of integrity and service.
• Gather market and competitor feedback and report insights to the sales manager to support continuous improvement of offerings and approach.

• High school diploma or equivalent; additional education or sales training is a plus.
• Proven experience in sales, retail, field sales, or customer-facing roles is preferred but motivated beginners are welcome.
• Strong verbal communication and interpersonal skills in Arabic; English proficiency is an advantage.
• Comfortable using mobile apps and CRM tools to record customer data and track sales activities.
• Valid local driving license and reliable transportation preferred for field visits within Hafer Albatin.
• Results-oriented, organized, and able to manage time effectively to balance customer visits and administrative tasks.

• Confident and approachable with a customer-first attitude.
• Self-motivated, proactive, and able to work independently while collaborating with the team when needed.
• Reliable, punctual, and committed to delivering high-quality service and accurate record keeping.
• Adaptable to changing customer needs and business priorities, with a willingness to learn and improve.
• Respectful and professional in all interactions, contributing to a positive company image.

• Competitive base compensation with performance-based incentives and commission opportunities.
• Flexible schedule with field-based work in Hafer Albatin and support from the sales team.
• Training on products, sales techniques, and company systems provided at no cost.
• Opportunities for career progression within Nice One based on performance and development.
• An inclusive workplace that values diversity and equal opportunity for all applicants.

• Greet visitors and respond promptly to inquiries with professionalism.
• Provide accurate information on services, facilities, directions, and policies.
• Identify visitor needs and direct them to the appropriate resources.
• Maintain knowledge of current events and service updates.
• Handle complaints or concerns and escalate issues as necessary.
• Monitor customer flow and assist with crowd management.
• Maintain a clean and organized help desk.
• Keep daily logs of interactions and provide feedback for service improvement.
• Support emergency protocols as directed.

• Strong verbal communication skills in Arabic and English.
• Excellent problem-solving abilities and interpersonal skills.
• Ability to manage multiple queries under pressure.
• Professional appearance and demeanor.
• Proficiency in basic computer applications.

• We are seeking a dynamic Sales Representative to join our team and drive revenue growth through identifying new business opportunities and building strong client relationships. The ideal candidate will be responsible for presenting product offerings to potential customers, negotiating contracts, conducting market research to understand customer needs, and consistently meeting or exceeding monthly sales targets. This role requires excellent communication skills, a proven track record in sales performance, and the ability to work independently while collaborating effectively with cross-functional teams to ensure customer satisfaction and retention.

• Dazzle and delight guests, creating 'wow' moments.
• Prepare the restaurant before service begins.
• Coordinate seamlessly with the culinary team for timely guest service.
• Manage billing accurately and ensure proper posting.
• Follow Shangri-La Food Safety Processes and Procedures.
• Support colleagues to ensure the success of the F&B outlet.
• Assist supervisors in maintaining smooth meal operations.

• Strong command of English.
• Positive attitude and willingness to learn.
• Minimum of 1 year experience in a similar role.

• Be part of a workplace that values passion and supports personal growth.
• Access structured learning and development pathways with advancement opportunities.
• Enjoy competitive benefits, recognition programs, and colleague perks.

• Ability to analyze complex financial information and create reports, forecasts, and projections.
• Strong problem-solving skills and the ability to work collaboratively.
• Detail-oriented with strong organizational skills.
• Proficient in MS Excel, Word, and Outlook.
• University degree in Accounting or Finance is preferred.

• Greet visitors, clients, and staff in a friendly manner, assisting as needed.
• Manage the switchboard and handle incoming calls efficiently.
• Maintain a clean and tidy reception area.
• Coordinate with departments to schedule meeting rooms.
• Manage mail and courier services.
• Support administrative tasks like data entry and filing.
• Provide accurate information about the company’s services.

• Previous experience in a receptionist or customer service role preferred.
• Excellent communication skills, both verbal and written.
• Strong organisational skills with attention to detail.
• Proficient in Microsoft Office Suite and familiar with office equipment.
• Commitment to confidentiality and discretion.

• Greet and assist visitors.
• Handle incoming phone calls and direct them accordingly.
• Perform clerical tasks such as managing correspondence and scheduling appointments.
• Maintain a tidy reception area.
• Deliver exceptional customer service.
• Support administrative tasks when necessary.

• Proficient in telephone etiquette and reception duties.
• Excellent administrative skills, including scheduling and organizing.
• Outstanding communication and customer service skills.
• Able to multitask and maintain professionalism in a fast-paced environment.
• Proficient in using office equipment and basic computer applications.
• Preferred prior experience in a similar role.
• Bachelor’s degree or equivalent experience in office management or a related field.

Receptionist Employees

• Previous experience in the field of restaurants or cafes
• Polite style and good dealing with customers

🔹 Service Employees (Taking Orders)

• Experience in the same field
• Speed and accuracy in work and the ability to handle work pressure

📍 Work location: A restaurant and cafe in a classy neighborhood in Jeddah

For those interested, please send your CV via private message or WhatsApp.