Customer Services Full-time Jobs in Saudi Arabia

• Greet customers and process orders
• Handle payments (cash and card)
• Maintain a clean and organized workspace

• Previous cashier or customer service experience (preferred)
• Strong communication and teamwork skills
• Positive attitude and flexibility

• Greet and welcome visitors in a professional and courteous manner.
• Answer phone calls, manage inquiries, and coordinate appointment scheduling.
• Handle basic accounting support tasks such as data entry, invoice tracking, and document preparation.
• Assist the HR department with administrative duties including filing, attendance tracking, and record maintenance.
• Coordinate with internal departments to maintain smooth office operations.
• Prepare reports, presentations, and documents as needed.
• Maintain office supplies and ensure workplace organization.

• Diploma in Administration, Business, or a related field.
• Basic knowledge or experience in Accounting and HR.
• Proficiency in Microsoft Office, particularly strong skills in Excel and PowerPoint.
• General computer literacy and ability to adapt to new systems.
• Excellent communication and interpersonal skills.
• Ability to multitask and perform well under pressure.
• Strong organizational skills and attention to detail.

• Drive the company van to deliver products on scheduled routes, ensuring timely and safe transportation of goods.
• Load and unload products carefully, ensuring they reach customers in good condition.
• Maintain cleanliness and perform basic maintenance on the vehicle, reporting any mechanical or safety issues.
• Assist customers with product stocking, ensuring shelves are well-organized and products are properly displayed.
• Collect and confirm customer orders, ensuring correct product quantities are delivered.
• Process basic transactions, including cash or card payments, and provide accurate receipts to customers.
• Build and maintain good relationships with customers, responding to their needs and escalating issues when necessary.
• Report daily delivery activities and sales progress to the supervisor, including any customer feedback or challenges faced.
• Monitor and manage stock levels in the van, ensuring products are available for delivery as per customer requirements.
• Assist in promotional activities by informing customers about new products or special offers during deliveries.
• Keep records of deliveries, payments, and any returns or exchanges, ensuring accurate documentation.
• Ensure compliance with road safety regulations and company policies during driving and product handling.
• Proactively identify potential sales opportunities with existing customers.

• Ensure all aspects of the guest journey are delivered to the highest level.
• Exude patience and empathy in your interactions.
• Work proactively as an integral part of our dynamic Front Office Team.
• Provide exceptional service and create memorable experiences for guests.

• A flexible and positive attitude.
• Attention to detail and creativity in problem-solving.
• A genuine passion for delivering extraordinary service.
• Strong verbal communication skills.
• Experience in a similar position is beneficial but not essential.

• Providing outstanding service to customers.
• Processing payments and recording orders.
• Assisting in inventory management and ensuring the availability of necessary materials.
• Effective communication with other team members to ensure smooth workflow.

• Previous experience in accounting or customer service is an advantage.
• Good communication skills.
• Ability to work in a fast-paced and changing environment.

• Greet and welcome visitors, ensuring a positive first impression.
• Answer, screen, and forward incoming phone calls while providing basic information.
• Manage the reception area to keep it organized and presentable.
• Handle incoming and outgoing mail and packages.
• Schedule appointments and manage calendars for office staff.
• Assist with administrative tasks such as filing and data entry.
• Provide general support to visitors and employees.
• Maintain confidentiality and uphold privacy standards.
• Collaborate with team members to ensure smooth operations.
• Participate in ongoing training and development.

• Strong interpersonal and communication skills.
• Exceptional organizational skills and attention to detail.
• Proficiency in office software, including Microsoft Office.
• Ability to multitask and prioritize effectively.
• Professional demeanor and appearance.
• Previous experience as a receptionist or in an administrative role.
• Fluency in Arabic and English.

• Warmly and professionally greet customers upon arrival to establish a lasting and positive first impression.
• Actively listen to customer inquiries, providing timely, accurate, and relevant information regarding the organization’s services.
• Guide customers through the exploration of available offerings, assisting them in selecting services that meet their particular needs.
• Resolve customer issues or concerns with efficiency and promptness to maintain a high level of customer satisfaction at all times.
• Prepare and generate fundamental reports in Excel to monitor inquiries, customer feedback, and performance metrics for continuous operational improvements.
• Develop, design, and present aesthetically appealing PowerPoint presentations for use in internal meetings and special customer engagements.
• Collaborate and communicate effectively with team members to refine customer service protocols and share useful insights.
• Maintain an organized and branded workspace that reflects the organization’s commitment to customer engagement.
• Utilize customer relationship management (CRM) tools proficiently to log customer interactions and effectively track engagement metrics.
• Collect and analyze insights from customer interactions to identify patterns that will improve service delivery effectiveness.
• Participate enthusiastically in training sessions and professional development initiatives to consistently enhance service skills and knowledge.

• Minimum of 5-7 years of progressive experience in customer service or client-facing roles.
• Advanced proficiency in Microsoft Excel for reports analysis and creation.
• Strong skills in Microsoft PowerPoint for engaging professional presentations.
• Exceptional verbal and written communication skills.
• Ability to build and manage customer relationships effectively.
• Capability to work independently while promoting a collaborative atmosphere.
• Strong organizational skills to prioritize tasks in a fast-paced environment.
• Comprehensive knowledge of customer service best practices.

• Greet visitors, clients, and staff in a friendly and professional manner, providing assistance and guidance as needed.
• Manage the switchboard and handle incoming calls, directing enquiries to the appropriate team members efficiently.
• Maintain the reception area, ensuring it is clean, tidy, and presentable at all times.
• Coordinate with internal departments to schedule and prepare meeting rooms for appointments and events.
• Manage incoming and outgoing mail, deliveries, and courier services.
• Support administrative tasks such as data entry, filing, and document management.
• Assist with calendar management, visitor logs, and related security procedures.
• Provide accurate information about the company’s services, office procedures, and facilities to visitors and callers.
• Champion a client-centric approach and ensure all visitors receive excellent service in line with our company values.

• Previous experience in a receptionist, front desk, or customer service role is preferred.
• Excellent verbal and written communication abilities, with a polite and professional demeanour.
• Strong organisational skills and attention to detail, with the capacity to multitask in a busy environment.
• Proficiency with Microsoft Office Suite and familiarity with office equipment.
• Ability to respond to enquiries confidently and resolve minor issues independently.
• Fluency in English is essential; additional language skills are considered an asset.

• Excellent interpersonal skills to establish rapport with visitors and colleagues from diverse backgrounds.
• A proactive and adaptable approach, with the ability to prioritise tasks and remain composed under pressure.
• Strong customer focus, with a positive attitude and commitment to providing high-quality service.
• Team-oriented mindset, supporting colleagues and contributing to a harmonious office environment.
• Demonstrates reliability, punctuality, and a professional appearance aligned with company standards.

• Develop and execute sales strategies to drive revenue growth.
• Build and maintain strong relationships with clients in the Saudi market, particularly in the Western Region.
• Prepare and present compelling business proposals.
• Utilize AI tools to enhance sales processes and presentations.

• Minimum of 3 years of sales experience, preferably in IT, Software, or Digital Marketing.
• Strong existing network in the Saudi market.
• Excellent computer skills.
• Proficiency in both Arabic and English.
• Possession of a car and willingness to travel occasionally outside of Jeddah.
• Exceptional communication and negotiation skills.

• Answer incoming calls and respond to customer inquiries in a timely and professional manner in both Arabic and English.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• Document all customer interactions accurately in the system.
• Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
• Participate in training and development activities to enhance skills and knowledge.

• High school diploma or equivalent; associate degree preferred.
• Previous experience in a customer service or call center role.
• Proficient in using computer systems and software.

• Respond to customer inquiries via phone, email, and in-person, ensuring accuracy and professionalism.
• Handle escalation inquiries and complaints to ensure effective resolution.
• Manage booking creation and amendments, processing change of destination requests.
• Coordinate with internal departments for issue resolution and service quality improvement.
• Prepare reports related to customer service activities and shipment performance.

• Bachelor’s degree in Business, Logistics, or a related field.
• A minimum of 3 years of experience in customer service within shipping or logistics.
• Strong communication, problem-solving, and organizational skills.
• Proficiency in Microsoft Office and logistics systems.

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