Customer Services Full-time Jobs in Saudi Arabia

Job Title: Customer Receptionist and Problem Solver

Job Description:
Responsible for professionally receiving customers, providing them with necessary support, and effectively and swiftly addressing their inquiries and problems to ensure customer satisfaction and enhance the company's image.

Duties and Responsibilities:

• Welcoming customers in a friendly and professional manner.

• Responding to customer inquiries via phone, email, or in person.

• Identifying and understanding customer issues and working to resolve them quickly and effectively or forwarding to the relevant departments when necessary.

• Logging all customer complaints and feedback and continuously following up to resolve them.

• Providing accurate information about the company's products and services.

• Working to enhance customer experience and satisfaction by delivering excellent service.

• Collaborating with various teams within the company to ensure comprehensive solutions to problems.

• Preparing periodic reports on customer complaints and problem patterns to assist in improving processes.

Skills and Requirements:

• Excellent communication skills in both Arabic and English.

• Ability to handle work pressure and resolve issues quickly.

• Good listening skills and the ability to understand customer needs.

• Friendly and courteous personality when dealing with others.

• Proficiency in using computers and customer relationship management (CRM) software is a plus.

• Previous experience in customer service or reception is an additional advantage.

• Documenting and consolidating operational procedures related to customer service.
• Preparing and sending customer satisfaction surveys post interactions.
• Directly engaging with customers to ensure service quality.
• Acting as the voice of the customer within the company.
• Encouraging proactive customer service initiatives.
• Compiling detailed periodic reports regarding complaints and frequent issues.
• Providing maintenance links and official documents to customers with welcome or compensatory gifts.
• Clearly displaying customer service communication channels across digital platforms.
• Organizing a comprehensive and updated customer database.
• Prioritizing improvements in areas causing customer dissatisfaction.
• Installing customer satisfaction measurement devices at key sites.
• Linking employee performance assessments to customer satisfaction scores.
• Organizing training sessions for team members in after-sales services and sales outsourcing.
• Streamlining after-sales services to improve customer experience.
• Ensuring staff are professionally presented and behave appropriately when interacting with customers.
• Overseeing complaint resolution comprehensively, following up for satisfaction feedback.
• Engaging with customers who reconsider purchases and analyzing withdrawal reasons.
• Monitoring maintenance service quality and addressing any shortcomings.
• Continuously assessing the performance of after-sales services and team efficiency.
• Monitoring the call center performance and enhancing communication quality.
• Implementing initiatives to apologize and offering gifts to project neighbors.
• Following up with customers affected by emergencies, ensuring problem resolutions with appropriate compensations.
• Developing customer-centered programs and initiatives aligned with project plans.
• Monitoring the performance of sales specialists while enhancing their competencies.
• Performing any additional tasks related to the development of customer service and overall satisfaction improvement.

• Minimum of 5 years experience in customer service with supervisory experience.
• Strong verbal and written communication skills.
• Data and report analysis capabilities.
• In-depth understanding of customer needs and experience improvement strategies.
• Familiarity with CRM systems.
• Proactive spirit and capability to work under pressure.
• Bachelor’s degree in Business Administration or a related field.

• Greet and assist guests throughout the booking process with personalized service.
• Register guests and guide them through digital check-in/check-out procedures for a seamless experience.
• Enhance the guest experience by providing VIP treatments, guest gifts, and personalized touches.
• Address and resolve guest issues in a positive and timely manner.
• Support the guest experience and Reservations team with on-ground assistance while maintaining a positive company culture.
• Prepare training manuals and SOPs for the team.
• Foster relationships with building staff, vendors, and cross-functional teams.

• High school diploma or equivalent, with further education in hospitality or customer service preferred.
• Proven customer service experience in a similar role.
• Excellent communication skills, both written and verbal, in English and Arabic.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic computer skills, including proficiency with Microsoft Office and property management systems.

• Welcome customers in a polite and friendly manner.
• Accurately register products and issue invoices.
• Handle cash and electronic payment processes.
• Maintain cleanliness and organization of the cashier area.
• Resolve customer issues while providing excellent service.
• Assist in inventory and price updates as needed.

• Excellent communication skills.
• Proficient in using cash registers and related software.
• Attention to detail with numbers.
• Ability to work under pressure.
• Team spirit and collaboration.
• Marketing and persuasion skills.

• Welcoming visitors, identifying their needs and providing them with the necessary information.
• Making phone calls and responding to inquiries or transferring to the appropriate reference.
• Coordinating interview appointments and recording the names of reviewers in the special registers.
• Adhering to work procedures and internal policies.

• Bachelor's degree in relevant fields such as Business Administration or Customer Service.
• Certificates such as Microsoft Certified System Engineer (MCSE) or CCNA are preferred.
• Proficiency in Arabic and skills in English or other languages.

• Fluency in Arabic and English.
• High communication skills and politeness in dealing.
• The ability to solve problems quickly and effectively.
• Proficiency in using computers, cashier programs, accounting programs, and Excel.
• Integrity and honesty in work.
• A spirit of cooperation and teamwork.

• Executing payment transactions accurately and quickly using the point-of-sale system.
• Receiving customers and dealing with them politely and professionally.
• Resolving simple problems that customers may encounter during payment.
• Maintaining the order and cleanliness of the cashier area.
• Ensuring the accuracy of cash amounts and receipts.
• Cooperating with the team to ensure smooth workflow.
• Maintaining the confidentiality of financial information and working with integrity and honesty.

• Quarterly and annual bonuses.
• Medical insurance.
• Flexible working hours.

• Welcoming visitors and clients and determining their requests.
• Providing visitors with necessary information and referring them to the relevant specialist.
• Answering phone calls and inquiries, and transferring them when necessary.
• Making internal communications to obtain the required information.
• Arranging interview appointments and recording necessary information in the relevant records.
• Adhering to the procedures and regulations in place in the company.

• A three and a half year diploma after high school in any of the following majors: English language, accounting, or business administration.
• Advanced skills in customer service and reception.
• Fluency in both Arabic and English.

• Continuous training and development.
• A prepared work environment.
• Flexible working hours.

• Managing daily cash balances and analyzing cash flow from operations, investments, and financing.
• Ensuring sufficient cash flows, forecasting cash payments, and anticipating issues related to cash flow.
• Analyzing capital requirements in business operations.
• Providing support in developing policies and procedures for internal control related to activities such as budget management, credit, and accounting.
• Analyzing and managing risks associated with cash flows, and conducting sensitivity analyses to evaluate fluctuations in cash flows.
• Analyzing financing terms options and specifying them to fit operational and investment needs.
• Seeking funding sources and negotiating financing terms.

• High school level.
• Skills in cashier work.
• Intermediate knowledge of cash management.
• Beginner in English language.

🔹 Job Description – Cashier (Field of Restaurants and Beverages)

Job Title: Cashier
Department: Sales / Customer Service
Direct Manager: Branch Supervisor / Branch Manager

Tasks and Responsibilities:

• Welcoming customers politely and greeting them with a smile.

• Accurately recording orders through the Point of Sale (POS) system.

• Issuing invoices and collecting cash or card payments.

• Ensuring cash amounts match the reports at the end of the shift.

• Handling customer inquiries and complaints professionally.

• Maintaining cleanliness and order in the cashier area.

• Cooperating with the team to ensure an excellent customer experience.

• Applying the restaurant's policies and procedures accurately.

• Preparing daily reports regarding revenues and submitting them to management.

Qualifications and Requirements:

• High school diploma as a minimum.

• Previous experience in cashier or customer service (preferably in restaurants).

• Proficiency in using Point of Sale systems.

• Excellent communication skills.

• Ability to work under pressure and during peak times.

• Neat appearance and attendance discipline.