Customer Services Full-time Jobs in Saudi Arabia

We are looking for a motivated Sales Representative to identify business opportunities and build strong customer relationships. The ideal candidate will have excellent communication skills, a passion for sales, and the ability to meet and exceed targets consistently. Responsibilities include prospecting new clients, demonstrating products, negotiating contracts, and providing exceptional customer service to maintain long-term business relationships.

• Disbursing and handling petty cash funds.
• Counting and depositing daily cash receipts to the bank.
• Verifying cash funds and preparing consolidated cash and bank deposits.
• Reporting on cash overages and shortages, along with monitoring foreign exchange.

• Collect and verify all Cashier’s Remittance envelopes from various deposits.
• Receive and acknowledge collections from credit clerks and direct customers.
• Deposit cash sales with the bank daily.
• Maintain accurate records of all transactions and initiate cash fund replenishments.
• Ensure a clean and organized work environment.
• Participate in environmental protection activities.
• Model and encourage best practices in the workplace.

• A minimum of 1 year’s experience in a similar role.
• Fluent communication skills in English.
• Able to multitask and thrive under pressure.

• Structured learning and development pathways.
• Competitive benefits and recognition programs.
• Colleague travel perks and inclusive environment.

• Greet members and guests with a positive demeanor.
• Handle member registrations and inquiries.
• Maintain cleanliness and organization of the reception area.
• Coordinate with other staff to provide excellent customer service.

• Deliver clear and courteous communication to callers.
• Manage calls and respond to customer inquiries effectively.
• Handle high-pressure situations with composure.
• Maintain customer confidentiality in all interactions.

• Strong technical expertise in relevant computer applications.
• Excellent multitasking abilities.
• Good command of English (both written and spoken).
• Demonstrated ability to work under pressure.

• Must be a Saudi national
• Hold a Bachelor’s or diploma degree
• Registered on the TAQAT platform
• Unemployed and not registered with GOSI within the past six months
• Must not have previously participated in the Tamheer program
• Fluent in English
• Proficient in Microsoft Office

• Leading and managing daily operations of the call center to achieve set operational goals.
• Developing and implementing daily, weekly, and monthly operational plans for smooth workflow.
• Monitoring and evaluating key performance indicators (KPIs) to make informed decisions.
• Supervising different teams (supervisors, customer service representatives, technical support) and allocating tasks according to workload.
• Ensuring adherence to quality policies and standard operating procedures (SOPs).
• Analyzing performance reports and providing recommendations to senior management for overall performance improvement.
• Leading continuous improvement initiatives to enhance the effectiveness of systems and technologies used in the call center.
• Coordinating with other departments to support the call center's needs effectively.
• Handling critical cases and major customer complaints professionally to ensure customer satisfaction.

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• A minimum of 5 years of experience in managing call centers or customer service, with at least 2 years in a leadership position.
• Advanced knowledge of call center systems such as CRM, ACD, IVR.
• Strong analytical skills to interpret data and utilize performance reports.
• Proficiency in English (both spoken and written).
• Excellent leadership and team management skills.
• Exceptional verbal and written communication skills.
• Ability to make quick decisions and solve problems effectively.
• Customer service focus and dedication to achieving customer satisfaction.

• Visiting restaurants to introduce and present our solutions
• Acquiring new clients and maintaining relationships with existing ones
• Understanding client needs and explaining how our solutions address them
• Negotiating contracts and closing sales deals
• Achieving sales targets and maintaining regular follow-ups
• Collaborating with internal teams to ensure smooth onboarding and client satisfaction

• Strong sales, negotiation, and relationship-building skills
• Excellent communication, presentation, and interpersonal abilities
• Proven experience in field sales or customer-facing roles (F&B or tech sales preferred)
• Self-motivated, target-driven, and capable of working independently
• Familiarity with CRM tools and sales strategies
• Bachelor’s degree in Business, Marketing, or a related field preferred
• Valid driver’s license and willingness to travel within Jeddah

• Visit restaurants and cafés daily to present our digital services.
• Demonstrate how our solutions can enhance the guest experience and increase sales.
• Build and maintain strong relationships with restaurant owners, managers, and decision-makers.
• Manage the full sales cycle including lead generation, meetings, follow-ups, contract signing, and payment collection.
• Achieve monthly targets for new client acquisition.
• Keep accurate records of visits, leads, and deals in CRM/Excel.

• Efficiently handle guest check-ins and check-outs.
• Manage reservations and respond to inquiries.
• Provide information about hotel services and local attractions.
• Coordinate with other departments to meet guest needs.

• Saudi National with little to no work experience or fresh graduates.
• Basic English language skills.
• Strong passion for the hospitality field.
• Excellent interpersonal and communication skills.
• A team player who actively assists co-workers.
• Ability to work a flexible schedule.

• Call Center Operations Management: Oversee daily operations, ensuring timely call resolutions and adherence to service levels. Maintain accuracy in order management and adjust staffing for peak periods.
• Team Leadership & Training: Supervise and train call center agents, ensuring they meet service targets. Prepare schedules and evaluate performance.
• Customer Complaint Management: Handle escalated complaints, coordinate with teams to resolve issues, and monitor complaint trends for improvement.
• Coordination With Delivery & Aggregator Teams: Communicate with platforms to resolve order issues and update teams on delivery statuses.
• Reporting & Analysis: Prepare and analyze reports on call volume, customer satisfaction, and performance metrics.

• Bachelor’s Degree in Business, Communications, Hospitality, or related fields.
• 2–4 years of experience in call center leadership, preferably in food delivery.
• Familiarity with call center software and knowledge of delivery flow.
• Excellent communication and problem-solving skills.

• Welcome and assist clients, visitors, and contractors in a professional manner.
• Manage phone calls, inquiries, and direct communication to relevant departments.
• Maintain an organized and presentable reception area and meeting rooms.
• Handle emails, courier services, and general correspondence.
• Support meeting scheduling, appointment coordination, and room bookings.
• Assist with administrative duties such as filing, scanning, and data entry.
• Coordinate visitor access, ID badges, and basic safety protocols.
• Monitor office supplies and support procurement when needed.
• Collaborate with HR, Operations, and Engineering teams to ensure smooth workflow.

• Diploma or Bachelor’s degree in Business Administration, Office Management, or a related field.
• Previous experience in reception or administrative roles; experience in engineering, construction, or consultancy is a plus.
• Strong communication skills in English and Arabic.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Presentable, organized, and detail-oriented with strong multitasking abilities.
• Professional attitude, excellent customer service skills, and ability to work under pressure.