Customer Services Full-time Jobs for Fresh Graduates in Saudi Arabia

• Assist in the implementation of marketing campaigns per the established plan.
• Manage social media platforms, including content creation, postings, and interactions.
• Create flyers for digital screens using Adobe applications.
• Maintain the media plan’s structure and organization.
• Oversee inventory and ordering of marketing materials and corporate gifts.
• Coordinate with external agencies and assist in enhancing hotel presentations.
• Manage purchase orders and payments related to marketing materials.
• Provide creative support and insights for quarterly strategies and competitor analyses.
• Assist during hotel photo or video shoots.
• Respond professionally and promptly to trade or guest inquiries.

• Respond to merchant inquiries via chat, WhatsApp, email, and calls when needed.
• Troubleshoot various product issues including bookings, subscriptions, and payments.
• Educate merchants using simple, clear guidance with visual aids.
• Accurately track and update ticket statuses.
• Identify recurring issues and provide insights for improvement.

• Fast response times and high resolution rates.
• High customer satisfaction scores.
• Effective escalations for technical bugs.

• Strong written communication skills in Arabic, basic English is a plus.
• Ability to manage multiple inquiries efficiently.
• Comfort with troubleshooting and learning new product features.
• Stable internet connection and a quiet workspace.

• Experience with support platforms like Zendesk or Freshdesk.
• Background in supporting small to medium-sized businesses.
• Understanding of payments and booking systems.

• Receiving customer inquiries and responding to them professionally and quickly.
• Handling customer complaints and providing appropriate solutions to ensure their satisfaction.
• Documenting customer data and updating communication records periodically.
• Cooperating with other departments to ensure an exceptional customer experience.

• We are looking for a professional receptionist to join our team,  
• where you will be responsible for welcoming visitors and clients in a professional and courteous manner, 
• responding to phone inquiries and directing them to the relevant departments,
•  managing appointments and coordinating them with the relevant departments. 
• This position requires excellent communication skills in both Arabic and English, 
• and the ability to handle basic computer systems and office management software. 
• The ideal candidate must have a suitable professional appearance, the ability to work under pressure, and maintain confidentiality and privacy when dealing with company and client information.

• Welcome visitors and manage the reception area.
• Answer and transfer phone calls; take accurate messages.
• Handle mail, deliveries, and basic office tasks.
• Provide general administrative support to the team.

• High School diploma or equivalent.
• Strong communication and customer-service skills.
• Professional appearance and attitude.
• Basic computer and office software skills.
• Organized, reliable, and eager to learn.

• Provide a warm welcome to guests and ensure a smooth check-in and check-out process.
• Acknowledge IHG Rewards Club members and returning guests, both in person and over the phone.
• Manage guest bookings and handle payments effectively.
• Anticipate guest needs and offer tailored recommendations for their stay.
• Act as a trusted contact for guests regarding any inquiries or issues.

• Strong communication skills to engage effectively with guests.
• Problem-solving abilities to turn challenges into positive experiences.
• Fluency in the local language; additional language skills are a plus.
• Basic literacy and technology skills including reading, writing, and math.

• Welcome guests as they arrive and escort them to their tables.
• Manage reservations and seating plans for efficient operations.
• Provide recommendations on food and drink selections, informing guests about specials.
• Ensure guests receive prompt attention and address any requests or concerns professionally.
• Coordinate with kitchen and service staff for smooth operations.
• Handle guest inquiries, feedback, and complaints courteously.
• Maintain a clean and organized work environment, ensuring hygiene standards are met.
• Assist with training new staff and support in administrative tasks such as managing guest lists.
• Stay informed about local attractions to provide recommendations to guests.

• Saudi National.
• Excellent communication and interpersonal skills.
• Professional appearance and customer service-oriented mindset.
• Ability to multitask and stay organized.
• Fluency in English and Arabic.

• Manage the restaurant reservation system including taking reservations by phone, email, and in person.
• Welcome and escort guests to their tables while maintaining a courteous and professional demeanor.
• Support the F&B team in maintaining operational efficiency.
• Ensure compliance with all corporate policy and procedures.
• Act as a brand ambassador for Mandarin Oriental, representing our service excellence.

• Understanding of the outlet’s concept and food and beverage offerings.
• Ability to communicate reservations and preferences effectively.
• Maintain an accurate table count and reservation updates in the system.

• Competitive salary and career development opportunities.
• Access to health and wellness programs.
• Retirement plans based on commitment.

At Mandarin Oriental, your growth and success are important to us. Join our team and be part of our commitment to delivering exceptional service.

• Assist the Director of Marketing Communications with content development and campaign execution.
• Manage social media platforms including content creation, posts, and responding to inquiries.
• Create digital flyers using Adobe and maintain a well-organized media plan.
• Support with market research to aid strategic decision-making.

• Strong communication and coordination with external agencies.
• Creative insights for quarterly marketing strategies including competitor analysis.
• Timely response to guest requests and needs.

• Comprehensive learning and development programs for career growth.
• Health and wellness benefits to maintain work-life balance.
• Competitive salary along with career development opportunities.