Full-time Customer services manager Jobs in Saudi Arabia

More than 2 Full-time Customer services manager Jobs in Saudi Arabia. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!



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Customer Services Manager

Customer Services Manager

New

Atheal

SR 5,000 - 8,000 / Month dotFull-time

Customer Success Virtual Assistant


You’ll be on the front lines of member engagement, acting as a critical bridge between our team and community. Your responsibilities will range from onboarding support and follow-ups to lab coordination, admin tasks, and collecting user insights—making sure nothing slips through the cracks and every user feels supported and empowered.


Responsibilities


User Onboarding & Ongoing Support

  • Help new users sign up, complete their health profiles, book lab tests, and understand next steps.
  • Send timely, personalized reminders to users who haven’t completed key actions (*, uploading lab results, starting their plan).
  • Host onboarding calls (Zoom or Google Meet) when needed to explain the process, lab prep, and what users can expect in their personalized health plan.
  • Respond to inquiries via WhatsApp or email with clarity, professionalism, and empathy.
  • Escalate only when necessary and keep internal communication focused and efficient.


Lab Coordination

  • Confirm the test booking.
  • Confirm that test results are delivered on time and uploaded correctly into user records.
  • Act as a liaison between users and lab partners to ensure clarity and coordination.


Customer Feedback & Testimonials

  • Send post-plan surveys to gather feedback and track user satisfaction.
  • Follow up to collect testimonials, Net Promoter Scores (NPS), or referrals.
  • Identify patterns in feedback and report key themes to product, content, or clinical teams


Admin & Knowledge Tasks

  • Keep the CRM and internal dashboards up to date with user progress and notes.
  • Help build and maintain a dynamic FAQ or Help Center based on real user questions and needs.


Requirements

  • Warm, empathetic, and professional communication skills—written and verbal.
  • Organized, detail-oriented, and self-motivated with the ability to handle multiple users and priorities.
  • Comfortable using: Meta Business Suite, WhatsApp Business, Google Workspace, Zoom, Calendly, CRMs, and other digital tools.


Bonus if You…

  • Have experience with medical practices, wellness brands, or telehealth services
  • Are familiar with lab testing workflows or preventive health basics (we’ll train you either way).
  • Have previously supported a doctor, founder, or customer-facing team.

breifcase2-5 years

locationSaudi Arabia

Remote Job
6 days ago