Full-time Customer services manager Jobs in Saudi Arabia

Join Johnson & Johnson Medical Devices as a Customer Service Manager!

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured. We are seeking a dedicated Customer Service Manager based in Jeddah, Makkah.

Key Responsibilities:

• Lead the operations of the MedTech Customer Service department, ensuring financial health in alignment with Our Credo values.
• Deliver best-in-class customer experiences by focusing on excellence in customer care and fostering collaboration.
• Manage and control the customer service budget, ensuring adherence to cost efficiency targets.
• Drive digital strategy and oversee the regional roll-out of customer service technologies.
• Coach and develop a highly motivated team dedicated to customer satisfaction.

Essential Qualifications:

• Degree in Supply Chain, Business, Economics, or Engineering.
• Fluent in English and Arabic.
• 5+ years’ experience in management roles and 10+ years in supply chain.
• Strong expertise in customer service processes and systems.
• Excellent leadership and analytical skills.

About Us:
Johnson & Johnson Medical Devices has been inspiring and uniting people for over 125 years. We are committed to innovation, diversity, and the well-being of communities worldwide. If you are looking for a challenging and rewarding opportunity in a dynamic environment, apply today!

Join GE Vernova as a Senior Customer Service Manager!

At GE Vernova, we're dedicated to providing the highest level of service and support to our customers in the energy technology sector. As a Senior Customer Service Manager, you will be the single point of contact for our clients, ensuring timely and effective resolution of their concerns across a broad range of service offerings.

Key Responsibilities:

• Act as the main liaison for customer support, facilitating effective communication regarding service issues and resolutions.
• Maintain in-depth knowledge of GE control products and related configurations, becoming an expert resource for assigned products and geographical areas.
• Organize and conduct recurring contract review meetings to monitor and discuss the performance and service delivery.
• Lead projects with moderate risks and resource requirements, while providing guidance and knowledge to less experienced colleagues.
• Manage and document all contract and deal execution processes, assuring high-quality delivery and customer satisfaction.

Qualifications Required:

• Bachelor's degree from an accredited university.
• Extensive experience with GE Control Products, particularly in project management or engineering roles.
• Willingness to travel to customer sites as required (approximately 50% travel expected).
• Legal right to work in KSA without company sponsorship.

Preferred Skills:

• Master's degree from an accredited university.
• Strong leadership and analytical skills.
• Proficient in MS Office tools.

Join us in our mission to electrify and decarbonize the world! Together, we can make a difference.

Join SAUR as a Customer Service Manager!
SAUR is a leading company in water and essential services, passionate about protecting the environment in the areas we serve. We are currently seeking a qualified and experienced Customer Service Manager to lead our operations in Madinah, KSA.

Responsibilities:

• Report functionally to the Customer Services Director, coordinating closely with Operations & Maintenance (O&M) directors and staff.
• Organize and manage all Customer Services activities at the Madinah and Tabuk branches.
• Ensure systematic implementation of customer service processes, both in front and back office.
• Support the organization in reaching contractual targets and adhering to international standards.
• Maintain collaboration with other departments, especially O&M, for optimal working relations.
• Review staff capacity and assist in training and development program preparation.
• Consult with the ICT Manager to review and update customer data and records.
• Develop customer water awareness through demand management strategies.
• Implement new connections procedures and revenue metering strategies.
• Review existing customer service methods and practices to identify areas for improvement.

Requirements:

• Minimum 15 years of experience in a customer service management role.
• Experience in the water sector is essential.
• Fluency in English is required.

Benefits:

• Competitive salary package.
• Opportunities for career advancement.
• A friendly and dynamic working environment.

At SAUR, we are dedicated to diversity and equal opportunities, ensuring that all candidates have an equal chance to apply. We welcome applicants from all backgrounds without discrimination.

Join SAUR as a Customer Service Manager!
SAUR is a leading company in water and essential services, passionate about protecting the environment in the areas we serve. We are currently seeking a qualified and experienced Customer Service Manager to lead our operations in Madinah, KSA.

Responsibilities:

• Report functionally to the Customer Services Director, coordinating closely with Operations & Maintenance (O&M) directors and staff.
• Organize and manage all Customer Services activities at the Madinah and Tabuk branches.
• Ensure systematic implementation of customer service processes, both in front and back office.
• Support the organization in reaching contractual targets and adhering to international standards.
• Maintain collaboration with other departments, especially O&M, for optimal working relations.
• Review staff capacity and assist in training and development program preparation.
• Consult with the ICT Manager to review and update customer data and records.
• Develop customer water awareness through demand management strategies.
• Implement new connections procedures and revenue metering strategies.
• Review existing customer service methods and practices to identify areas for improvement.

Requirements:

• Minimum 15 years of experience in a customer service management role.
• Experience in the water sector is essential.
• Fluency in English is required.

Benefits:

• Competitive salary package.
• Opportunities for career advancement.
• A friendly and dynamic working environment.

At SAUR, we are dedicated to diversity and equal opportunities, ensuring that all candidates have an equal chance to apply. We welcome applicants from all backgrounds without discrimination.

Join Our Team as a Customer Service Manager at Luxury Brands Automotive Company!
We are seeking a dedicated Customer Service Manager who will oversee all aspects of customer service within our organization. In this role, you will lead a talented team, ensuring exceptional service quality and customer satisfaction.

Responsibilities:

• Lead and guide the customer service team to achieve performance goals.
• Develop and implement strategies to improve customer experience.
• Analyze customer data to identify trends and areas for improvement.
• Coordinate with other departments, such as sales and marketing, to meet customer needs.
• Provide ongoing training and support to the customer service team.
• Manage complaints and issues to ensure effective resolution.
• Prepare periodic reports on customer service performance.
• Identify opportunities for improving internal processes.
• Provide feedback and recommendations to senior management.
• Develop customer loyalty programs to enhance long-term relationships.

Preferred Candidate:

• Minimum of 5 years of experience in customer service management.
• Strong leadership abilities and team motivation skills.
• Ability to analyze data and make data-driven decisions.
• Excellent communication skills in Arabic and English.
• Experience with Customer Relationship Management (CRM) systems.
• Capability to work under pressure and manage multiple priorities.
• Passion for enhancing customer experiences.
• Effective problem-solving skills.
• Ability to develop innovative strategies for customer engagement.
• Adaptability to rapidly changing work environments.

About the Role
As a Customer Success Manager (CSM) at AspenTech, you'll play a critical role in building and maintaining strong, trusted relationships with key decision makers within your assigned accounts. This position is key to ensuring high levels of customer satisfaction and maximizing the recognition of Return on Investment (ROI) related to customer business initiatives. You will have the opportunity to help customers achieve their business transformations by leveraging our advanced solutions.

Your Impact

• Own the customer experience and renewal results for your assigned accounts.
• Understand and address customers’ business challenges and opportunities.
• Proactively engage with customers through on-site visits, reviews, and meetings.
• Collaborate with internal teams to execute account plans and identify growth opportunities.
• Provide strategic advice and insights to enhance customer satisfaction.
• Mitigate any risks to customer satisfaction and renewal.

What You'll Need

• Bachelor’s Degree in Process/Chemical Engineering is preferred.
• 810 years of experience in the process industry.
• 3 years of experience with AspenTech or similar engineering solutions.
• 8+ years in Customer Relationship Management or Customer Success Management.
• Excellent communication skills in both English and Arabic.

About the Role
As a Customer Success Manager (CSM) at AspenTech, you'll play a critical role in building and maintaining strong, trusted relationships with key decision makers within your assigned accounts. This position is key to ensuring high levels of customer satisfaction and maximizing the recognition of Return on Investment (ROI) related to customer business initiatives. You will have the opportunity to help customers achieve their business transformations by leveraging our advanced solutions.

Your Impact

• Own the customer experience and renewal results for your assigned accounts.
• Understand and address customers’ business challenges and opportunities.
• Proactively engage with customers through on-site visits, reviews, and meetings.
• Collaborate with internal teams to execute account plans and identify growth opportunities.
• Provide strategic advice and insights to enhance customer satisfaction.
• Mitigate any risks to customer satisfaction and renewal.

What You'll Need

• Bachelor’s Degree in Process/Chemical Engineering is preferred.
• 810 years of experience in the process industry.
• 3 years of experience with AspenTech or similar engineering solutions.
• 8+ years in Customer Relationship Management or Customer Success Management.
• Excellent communication skills in both English and Arabic.

Join Our Team as a Customer Service Manager at Luxury Brands Automotive Company!
We are seeking a dedicated Customer Service Manager who will oversee all aspects of customer service within our organization. In this role, you will lead a talented team, ensuring exceptional service quality and customer satisfaction.

Responsibilities:

• Lead and guide the customer service team to achieve performance goals.
• Develop and implement strategies to improve customer experience.
• Analyze customer data to identify trends and areas for improvement.
• Coordinate with other departments, such as sales and marketing, to meet customer needs.
• Provide ongoing training and support to the customer service team.
• Manage complaints and issues to ensure effective resolution.
• Prepare periodic reports on customer service performance.
• Identify opportunities for improving internal processes.
• Provide feedback and recommendations to senior management.
• Develop customer loyalty programs to enhance long-term relationships.

Preferred Candidate:

• Minimum of 5 years of experience in customer service management.
• Strong leadership abilities and team motivation skills.
• Ability to analyze data and make data-driven decisions.
• Excellent communication skills in Arabic and English.
• Experience with Customer Relationship Management (CRM) systems.
• Capability to work under pressure and manage multiple priorities.
• Passion for enhancing customer experiences.
• Effective problem-solving skills.
• Ability to develop innovative strategies for customer engagement.
• Adaptability to rapidly changing work environments.