Ecommerce manager Jobs in Saudi Arabia

• Business Management: Develop and monitor annual plans and budgets, ensuring operations align with company standards for KPIs.
• Team Leadership: Lead local teams, enhancing performance through training and talent development, contributing to 'Saudization.'
• Risk Control: Ensure operational compliance and address emergencies effectively while maintaining positive relations with local communities and government entities.

• Education: Bachelor’s degree or higher in logistics or management preferred.
• Experience: Minimum of 2 years in operations management, with experience overseeing teams of 10+ people.
• Language: Proficient in English and Arabic.
• Values: Alignment with JD's principles of customer first, innovation, and persistence.

Job Title: Customer Service Representative

Job Purpose:
To provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a professional and positive company image.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

• Handle and resolve customer complaints efficiently and effectively.

• Provide accurate information about products, services, policies, and promotions.

• Process orders, applications, forms, and requests.

• Maintain customer records by updating account information in the system.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Follow up with customers to ensure their concerns are fully resolved.

• Collect and report customer feedback to improve service quality.

• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications and Skills:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in customer service or related field.

• Strong communication, problem-solving, and active listening skills.

• Ability to remain calm and professional under pressure.

• Proficiency in using customer service software, CRM systems, and MS Office.

• Strong multitasking and organizational abilities.

• Fluency in [English/Arabic languages].

Working Conditions:

• Based in Riyadh.

• Night shift.

• One day off per week.

• May require weekends or public holidays depending on business ****

• Own and scale the end-to-end e-commerce strategy across KSA
• Drive growth across marketplaces (Noon, Amazon, etc.) and D2C platforms
• Lead online sales, performance marketing, merchandising, logistics, and customer journey
• Manage and develop a high-performing e-commerce team
• Own P&L, budgets, growth strategy, and expansion roadmap

• 7–12+ years of experience in e-commerce / digital commerce
• Strong background in FMCG, beauty, wellness, nutrition, or consumer brands
• Proven experience growing marketplace + D2C channels in KSA
• Strong commercial mindset with hands-on execution ability
• Experience in high-growth / scale-up environments highly preferred

• Overseeing demand planning and forecasting
• Managing supply chains to optimize efficiency
• Coordinating procurement processes
• Ensuring effective inventory management
• Collaborating with various departments to align supply chain operations with business goals

• Proficiency in Demand Planning and Analytical Skills
• Expertise in Supply Management and Inventory Management
• Strong knowledge of Procurement processes
• Excellent problem-solving, organizational, and communication skills
• Proficiency in supply chain management tools and software
• Proven experience in a supply chain or logistics leadership role
• Bachelor’s degree in Supply Chain Management, Business, Logistics, or related field
• Experience in managing supply chains within international markets is a plus

• Execute specialty leasing activities to support short-term leasing revenue targets.
• Identify and coordinate with potential specialty leasing tenants, including seasonal and promotional brands.
• Support negotiations of short-term lease terms and follow up on contractual requirements.
• Coordinate with operations and marketing teams to ensure spaces are ready for pop-ups and activations.
• Support promotional events, brand launches, and temporary activations within the malls.
• Monitor tenant performance and occupancy of non-GLA and common areas.
• Track specialty leasing revenue and prepare periodic operational reports.

• Bachelor’s degree in business administration, Marketing, or a related field.
• 4–7 years of experience in leasing, business development, or retail operations.
• Hands-on experience with pop-ups, kiosks, or short-term leasing is preferred.
• Strong coordination, communication, and follow-up skills.
• Experience in shopping malls or retail environments is a plus.

• Manage and oversee general administration and organizational operations.
• Supervise equipment movement and maintenance activities on sites.
• Handle governmental registrations for labor licenses and operational permits.
• Manage procurement requests and oversee vendor registrations.
• Monitor HR department tasks relating to governmental regulations.
• Ensure effective communication between administration and other departments.

• Proven experience as an Administrative Manager in a contracting company.
• Strong organizational and administrative management skills.
• Ability to manage teams and delegate tasks efficiently.
• Familiarity with contracting operations and industry standards.
• Excellent communication and interpersonal skills.
• Proficiency in office software and administrative tools.

• Provide high-level administrative support to fee earners, including complex diary management across multiple time zones and coordination with internal and external stakeholders.
• Prepare and collate meeting materials, track action points, and ensure timely follow-up.
• Arrange international travel, visas, and itineraries in line with firm policies.
• Maintain accurate electronic and physical filing systems in compliance with records management procedures.
• Act as a key point of contact for clients, building strong working relationships and supporting effective service delivery.
• Support business development activities, including research, pitch preparation, CRM updates, and event coordination.
• Assist with client onboarding, engagement letters, billing processes, WIP reviews, and coordination of invoices and disbursements.
• Draft professional correspondence, presentations, and reports, ensuring accuracy and attention to detail.
• Collaborate closely with regional teams, including Finance, BD, HR, and the KSA office, supporting wider office operations as needed.

• Relevant experience in a law firm or professional services environment (international firm experience preferred).
• Strong organisational skills with excellent attention to detail and the ability to manage competing deadlines.
• Commercial and financial awareness, with confidence supporting billing and compliance processes.
• Advanced Microsoft Office skills and familiarity with legal systems and document management tools.
• Excellent communication skills in English and Arabic.
• Proactive, adaptable, and resilient, with a collaborative mindset and high level of discretion.

• Manage complex diaries and inboxes across different time zones.
• Act as a gatekeeper for the Partners, overseeing priorities and workflows.
• Liaise directly with clients and internal/external stakeholders.
• Prepare, format, and proofread legal documents and agreements.
• Handle billing, invoicing, and matter administration with precision.
• Support business development initiatives and prepare presentations.
• Coordinate travel and meetings, often on short notice.
• Ensure matters are properly opened, managed, and closed according to firm protocols.

• Proven experience as a Legal PA in a global or top-tier law firm.
• Experience in supporting Partners rather than Associates.
• Strong organizational and proactive skills.
• Excellent communication abilities for managing senior stakeholders.
• Professional demeanor, with the ability to remain calm under pressure.

• Assist guests with check-in, check-out, and inquiries.
• Manage reservations, cancellations, and payments.
• Coordinate with hotel departments to ensure excellent service.

• Saudi National (Mandatory).
• Advanced English (spoken & written) + Arabic.
• 5 working days per week, 8-hour rotating shifts.
• Must be fully available (not enrolled in studies or other commitments).
• Hospitality/customer service experience is preferred.

• Class Delivery & Engagement: Conduct group classes according to the branch schedule and company standards while ensuring classes are motivating, inclusive, and suitable for all fitness levels.
• Member Experience & Retention: Foster relationships with members to enhance loyalty and retention, collect feedback, and support branch events.
• Professional Development & Compliance: Maintain valid fitness certifications, adhere to health and safety policies, and participate in evaluations.

• Certified Group Exercise Instructor (ACE, AFAA, Les Mills, or equivalent).
• Minimum 2 years of group fitness instruction experience.
• Excellent communication and motivational skills.
• Strong knowledge of class structure, music selection, and technique.

• Manage day-to-day operations related to customer interactions to ensure service continuity.
• Identify and contribute to process improvement opportunities by applying best practices.
• Prepare accurate reports for Customer Relationship Management (CRM) to meet company standards.
• Maintain and record customer information and feedback in the CRM system.
• Coordinate with relevant departments to address customer inquiries.
• Support customer satisfaction and loyalty programs in accordance with AJVA and FORD standards.
• Develop effective relationships with colleagues to achieve team performance objectives.
• Adhere to departmental policies and procedures to ensure consistent work quality.
• Comply with safety, quality, and environmental management policies.

• 0-3 years of experience in Customer Relations or a related field.
• Bachelor’s Degree in Business Management, Marketing, or a relevant field.

• Identify new opportunities for contracts in maintenance and operations for buildings and large corporations.
• Develop sustainable relationships with key owners and procurement managers in leading companies in Riyadh.
• Manage the qualification and registration process of our institution as an approved supplier for major enterprises and government entities.
• Represent the company professionally in financial negotiations and close contracts related to HVAC systems and escalators.

• Previous experience in the contracting and maintenance market with a specialty in HVAC systems and escalators.
• Comprehensive knowledge of supplier registration requirements for major companies and the ability to successfully complete qualification procedures.
• A valid driving license and thorough knowledge of key areas in Riyadh.
• Exceptional skills in persuasion and negotiation to achieve sales targets.

• Design creative motion elements that enhance visual storytelling.
• Contribute to video production workflows from concept to completion.
• Collaborate with team members on innovative concepts.
• Refine animation techniques to elevate brand and campaign objectives.

• Proficiency in Motion Graphics and creating animated content.
• Experience in Video Production, including editing and post-production.
• Strong Graphic Design skills to develop compelling visual elements.
• Familiarity with software such as Adobe After Effects, Premiere Pro, and Photoshop.
• Attention to detail and creative problem-solving abilities.
• Excellent collaboration and communication skills.
• A degree in Graphic Design, Motion Graphics, Multimedia Arts, or a related field is preferred.
• Experience in a branding or digital marketing agency is a plus.

• Manage and organize daily office operations and oversee administrative activities.
• Coordinate and schedule meetings, prepare agendas, record meeting minutes, and follow up on the implementation of decisions.
• Handle official correspondence, emails, and administrative reports.
• Follow up with different departments to ensure compliance with operational plans and timelines.
• Organize and archive physical and electronic files and documents with strict confidentiality.
• Coordinate and communicate with external parties (clients, suppliers, partners).
• Accompany senior management on official visits and business trips inside and outside the Kingdom when required.
• Prepare periodic reports for senior management on performance and workflow.
• Provide simultaneous and written translation between Arabic and English during meetings, calls, and official engagements.
• Translate official correspondence, reports, presentations, and administrative contracts accurately and professionally.
• Review and proofread translated materials to ensure linguistic accuracy and correct professional terminology.
• Support senior management in communication with international clients and partners.
• Perform any other tasks assigned by management.

• Bachelor’s degree in business administration or a related field.
• Minimum of 3–5 years of experience as an Office Manager or Executive Assistant.
• Full professional proficiency in Arabic and English (speaking, writing, and translation) – very important.
• Strong organizational skills with the ability to manage time and handle multiple tasks efficiently.
• Excellent computer skills and proficiency in Microsoft Office applications – very important.
• Strong communication skills and the ability to deal with various managerial levels.
• High level of professionalism, confidentiality, and good judgment.
• Willingness to travel and flexibility in working hours.

• Highly organized with strong leadership qualities.
• Strong problem-solving and decision-making abilities.
• High attention to detail and accuracy.
• Ability to work under pressure and within a team environment.
• Ability to deal professionally with senior executives and high-level stakeholders.

• Customer Engagement:
  Respond promptly and professionally to all online customer inquiries via email, chat, social media, and other digital platforms. Provide detailed information about our products and services, answering questions and addressing concerns. Guide customers through the online purchasing process, assisting with product selection, financing options, and order placement.
• CRM Management:
  Accurately record all customer interactions and sales activities in the CRM system. Maintain up-to-date customer records and ensure data integrity.
• Product Knowledge:
  Develop and maintain a deep understanding of our products, services, pricing, and promotions. Stay informed about industry trends and competitor offerings.
• Collaboration:
  Work closely with the Online Sales Team Lead and other team members.
• Customer Satisfaction:
  Strive to exceed customer expectations by providing personalized and attentive service.

• Excellent written and verbal communication skills in Arabic and English.
• Strong interpersonal and customer service abilities.
• Ability to work with CRM systems and learn new tools quickly.
• Ability to multitask and manage time effectively.

• Desire to work with customers.
• Self-motivated with a goal-oriented mindset.
• Positive attitude and a team player.
• Adaptable to changing environments and customer needs.
• High level of integrity and professionalism.

• Analyze market trends and competitor activities to identify opportunities for growth and improvement.
• Establish and maintain relationships with key clients and partners to drive sales and enhance brand visibility.
• Develop and implement effective business strategies to achieve financial targets and company objectives.
• Lead cross-functional teams to enhance operational efficiency, quality, and customer satisfaction.
• Oversee supply chain and logistics management ensuring timely and accurate delivery of products.
• Monitor performance metrics and prepare regular reports for stakeholders on business performance.
• Manage budgets and resources effectively to enhance profitability.
• Ensure compliance with industry regulations and maintain high standards of quality.
• Develop and mentor team members to foster a culture of high performance and professional growth.

• Proven experience as a Business Development Manager in the wellness consumer goods sector or a similar space.
• Strong knowledge of sales, marketing strategies, partnerships and logistics management.
• Excellent analytical and problem-solving skills.
• Outstanding leadership and team management abilities.
• Demonstrated ability to create and implement successful business strategies.
• Excellent communication and interpersonal skills in both Arabic and English.
• Strong negotiation skills and customer-focused attitude.

• Understand game features and ideate meaningful animations that support game design and user experience.
• Communicate feature flow and storytelling through visuals and captivating animations.
• Adapt to various animation styles (Cartoon, Snappy, etc.) as required.
• Possess a fundamental understanding of animation principles, rigging, and optimization.
• Demonstrate proficiency in 3D animation software (*, Maya, MotionBuilder, Unity 3D). Knowledge of 2D animation is a plus.
• Create and manage documentation related to animation and visual effects.
• Integrate animated assets into the game engine (Unity or Unreal).
• Apply principles such as timing, weight, and motion in your animations.
• Understand human and animal body mechanics for biped and quadruped animations.
• Proactively provide solutions during the animation process to enhance quality.

• Minimum 3 years of experience in game animations with 2-3 published titles as an animator.
• Experience working as a 3D animator for mobile or console games.
• Proficiency in Unity or Unreal Engine for animation integration and bug resolution.
• Experience in optimizing animations for performance.
• Skilled in rigging, skinning, and visual effects in Maya, Max, or Unity.
• Good artistic skills for creating thumbnail sketches and storyboarding.
• Able to guide and supervise juniors effectively.
• Passionate about games, animation, and storytelling.
• A goal-oriented team player with a passion for the gaming industry.