Full-time Guest Services Associate Jobs for Fresh Graduates in Saudi Arabia

About the Role

W Hotels announces its need to hire a dynamic Guest Services Supervisor focused on delivering an exceptional guest experience to join its team in Riyadh, Saudi Arabia. This is a full-time, non-management position and is an integral part of Rooms and Guest Services operations, ensuring an exceptional experience for every guest. As a Guest Services Supervisor, you will be responsible for overseeing the daily operations of the front desk, embodying the W brand promise of "Whatever/Whenever" and delivering hospitality to create unforgettable experiences.

Role Responsibilities

• Process all guest check-ins, including verifying guest identity, method of payment, assigning rooms, and activating/issuing room keys.
• Prepare accurate guest accounts according to individual requirements and enter Marriott Rewards program information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify and adjust bills as needed.
• Compile and review daily reports, records, and emergency lists.
• Complete cashier and end-of-day reports accurately.
• Provide guests with directions and basic hotel information.
• Respond to guest requests by contacting relevant staff and following up to ensure their satisfaction.
• Process all types of payments, vouchers, cash, expenses, and balance and deposit receipts.
• Count and secure cash at the beginning and end of each shift, obtain manual authorizations, and adhere to all accounting procedures.
• Report any guest reports of theft to Loss Prevention/Security.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, and serve as a role model and first point of contact for fair treatment/open door policy.
• Develop and maintain positive working relationships, support the team in achieving common goals, and respond appropriately to employee concerns.
• Adhere to company policies and procedures, report accidents, injuries, and unsafe working conditions, and complete safety training and certifications as required.
• Ensure personal appearance is clean and professional and maintain the confidentiality of private information and protect company assets.
• Welcome and acknowledge guests, anticipate and meet their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak clearly and professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards and enter and retrieve information using computers and POS systems.
• Stand, sit, or walk for extended periods of time.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• At least one year of relevant work experience.
• At least one year of supervisory experience.

Required Skills

• Guest Service
• Marriott Rewards
• Cashiering
• Accounting Procedures
• Loss Prevention
• Security Awareness
• Training and Coaching
• Communication
• Problem Solving
• Teamwork
• Customer Service
• POS Systems Operation

Work Environment and Location

This is a full-time position that requires on-site presence. The workplace is located in the Financial District, Riyadh, Saudi Arabia. The role is a non-management position within Rooms and Guest Services operations.

Receptionist - Medical Clinic

Receiving patients and visitors, organizing appointments, answering calls and inquiries, and managing patient data professionally. Politeness and good communication skills are required, as well as the ability to organize and work within a team. Previous experience is preferred.

Features:

• Professional and upscale work environment
• Opportunities for career development
• Salary and benefits to be determined after the interview

About the Role

Multilink Management Consultants is seeking energetic and customer-focused individuals to join Baskin-Robbins outlets in Riyadh, Saudi Arabia, as Waiters/Service Crew. This full-time position offers an opportunity for individuals with 0-1 years of experience to begin a career in customer service within a globally recognized brand.

Role Overview

The ideal candidate will be responsible for delivering exceptional customer service, managing orders, serving a variety of ice cream, desserts, and beverages, maintaining a clean and inviting environment, and ensuring every guest has a pleasant dining experience.

Key Responsibilities

• Greet customers warmly and assist them in making their selections.
• Accurately take customer orders for ice cream, desserts, and beverages.
• Serve ice cream, desserts, and beverages to customers promptly and efficiently.
• Handle cash and point-of-sale (POS) transactions with accuracy.
• Maintain high standards of cleanliness and hygiene throughout the outlet.
• Assist with restocking inventory and support inventory management processes.
• Adhere to all company policies, food safety regulations, and customer service standards.

Qualifications and Requirements

• A minimum of 1 to 2 years of experience in a restaurant, café, fast-food, or ice cream outlet is required.
• Possess good communication and customer service skills.
• Basic English communication proficiency is necessary; knowledge of Arabic is considered an advantage.
• Maintain a presentable appearance and a positive attitude.
• Ability to work effectively in a fast-paced environment and adapt to flexible shift schedules.
• Experience in international food chains, cafés, or quick-service restaurants is preferred.
• Strong teamwork and interpersonal skills are essential.
• A customer-oriented approach with a friendly personality is highly valued.
• Must be physically fit and capable of standing for extended periods.
• Previous experience working in the Gulf region will be an added advantage.

Required Skills

• Customer Service
• Communication
• Teamwork
• Interpersonal Skills

Work Context

This is a full-time position for a Waiter/Service Crew at Baskin-Robbins outlets located in Riyadh, Saudi Arabia. The role is a client position managed by Multilink Management Consultants.

• Greet visitors and manage front desk operations.
• Answer and direct phone calls efficiently.
• Handle appointment scheduling and administrative tasks.
• Assist clients with inquiries and provide excellent customer service.
• Maintain organization and a welcoming atmosphere in the office.

• Strong phone etiquette and effective communication skills.
• Proficiency in clerical tasks such as filing, scheduling, and data entry.
• Ability to work collaboratively in a team setting and manage multiple tasks.
• Prior experience in a similar role is preferred but not required.
• High school diploma or equivalent.

Receptionist – Veterinary Clinic

A veterinary clinic in the Qurtubah district of Riyadh announces a job opening for the position of Receptionist to join the team.

.

Job Duties:

• Receive clients and visitors in a polite and professional manner.
• Answer calls and WhatsApp messages.
• Coordinate and book appointments.
• Register client and pet data.
• Support daily administrative tasks within the clinic.
• Handle inquiries related to services and adoption when needed.

Requirements:

• Saudi national.
• Proficiency in English.
• Politeness and good customer service skills.
• Organizational and communication skills.
• No objection to dealing with cats and dogs.

Work Location: Qurtubah District – Riyadh

.

Working Hours:

• Saturday to Thursday: 2:00 PM to 10:00 PM.
• Friday: 4:00 PM to 10:00 PM.
• One day off per week.

Note: The work environment is within a veterinary clinic, so the applicant must be a lover of animals and comfortable dealing with them.

About the Role

Aljabr Rent a Car is looking for an Applications Reservations Coordinator to join their team. The incumbent will represent the company to customers, ensure the highest levels of service are provided, and adhere to company policies and procedures.

Key Tasks and Responsibilities

• Represent the company and protect its image to customers at all times.
• Provide excellent customer service and handle customer inquiries through various communication channels (internet, calls, personal visits).
• Identify and effectively respond to customer expectations and requests.
• Resolve issues that may affect customer satisfaction within the granted authority.
• Courteous reception and professional handling of customers.
• Receive and process car rental requests via the website and contracted applications, as well as used car sales.
• Coordinate with relevant departments to ensure all customer requests are fulfilled.
• Update the status of available cars at the branch daily through contracted applications as per management directives.
• Fulfill all requests during specified official working hours.
• Follow up with the maintenance department to identify mechanical and technical issues with cars and ensure timely repairs.
• Explain the periodic maintenance program to customers and inform them about maintenance centers and the necessity of adhering to them.
• Follow up on contracts with overdue payments and open contracts with payment arrears.
• Ability to handle customer issues and misunderstandings.
• Communicate with other departments when needed and explain rental details to customers (*, excess mileage, overtime).
• Adhere to the uniform and maintain a clean and tidy personal appearance according to company standards.
• Complete the necessary procedures to open and update new contracts on the specified platforms.
• Responsibility for the safety of vehicles and cash received.
• Review monthly invoices with applications and follow up on their payment.
• Review violations, damages, and accidents recorded for customers and ensure they are included in monthly invoices.
• Handle telephone inquiries in a polite and helpful manner.
• Coordinate car pick-up and drop-off for customers and inform them of relevant information.
• Stay informed about the prices and services of competing companies and report potential business opportunities.
• Daily inventory of parked cars and ensure their safety and readiness for rental.
• Immediate reporting of accident and maintenance cars and sending the necessary documents to the relevant department.
• Perform any other duties as requested by supervisors or managers.

Required Qualifications and Skills

• Proficiency in Arabic, both spoken and written.
• Proficiency in English, both spoken and written.
• Good communication skills and ability to interact with others.
• High problem-solving abilities.
• Ability to work in a team and collaborate.
• Time management and multitasking skills.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time position offers an opportunity for individuals with 0-1 year of experience to begin their career in the hospitality industry. As a Controller-Rooms, you will be instrumental in ensuring seamless guest experiences from check-in to check-out, upholding W Hotels' standards of excellence.

Located in the vibrant Financial District of Riyadh, this role is central to the guest services operations, requiring a proactive approach to managing room assignments, guest requests, and administrative tasks. You will be a key point of contact for guests, contributing to their overall satisfaction and the reputation of the hotel.

Key Responsibilities

• Assign rooms according to guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets for efficient check-in.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review and track guest requests for room or check-out changes, accommodating them when possible and communicating status to appropriate staff.
• Confirm reservations and cancellations to maintain accurate occupancy records.
• Review out-of-order rooms daily and ensure they are addressed promptly.
• Ensure room rates match market codes and document any exceptions.
• Verify and adjust billing for guests, ensuring accuracy and guest satisfaction.
• File guest paperwork and documentation accurately and securely.
• Process all guest check-ins and check-outs efficiently.
• Activate room keys for guests.
• Secure valid payment for all services rendered.
• Identify any over-commitments in room bookings and take appropriate action.
• Perform duplicate reservation checks and block rooms as necessary.
• Run daily reports to monitor hotel operations and guest activity.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities, ensuring their needs are met.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model for colleagues.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals and objectives.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time as required by the role.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required for this role.

Required Skills

• Guest Services
• Billing
• Reservation Management
• Customer Service
• Communication
• Teamwork

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

About the Role

W Hotels is seeking a dedicated and organized Housekeeping Coordinator to join our team in Riyadh, Saudi Arabia. This full-time, non-management position is integral to the smooth operation of our housekeeping department. The Housekeeping Coordinator will manage daily room status, coordinate with various hotel departments, and contribute to guest satisfaction through efficient room cleaning and maintenance.

This role is suited for an individual with a strong attention to detail and a commitment to hospitality, aiming to gain experience within a dynamic hotel environment. The coordinator will serve as a key liaison, facilitating communication and problem-solving between Housekeeping, Engineering, Front Office, and Laundry departments to uphold high standards of cleanliness and guest service.

Key Responsibilities

• Run sold room reports and verify the status of all rooms.
• Identify discrepant rooms and prioritize their cleaning to meet operational needs.
• Update the status of departing guest rooms promptly.
• Assist Housekeeping management in overseeing and managing daily departmental activities.
• Act as a central point of contact to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms in collaboration with the Front Desk.
• Prepare and distribute room assignments to the Housekeeping staff.
• Record, monitor, and update the list of rooms marked as 'Do Not Disturb'.
• Ensure that vacant dirty rooms are cleaned within the required timeframe.
• Assign rush rooms and rooms previously on the 'Do Not Disturb' list for immediate cleaning.
• Complete all required Housekeeping paperwork accurately and efficiently.
• Adhere to all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries encountered.
• Complete all required safety training and certifications.
• Maintain a clean and professional uniform and personal appearance.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs with genuine appreciation.
• Ensure adherence to quality expectations and standards for all housekeeping services.
• Develop and maintain positive working relationships with colleagues and support the team in achieving common goals.
• Listen to and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Enter and locate work-related information using computer systems.
• Stand, sit, or walk for extended periods as required by job duties.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience in a housekeeping or similar role.
• No prior supervisory experience is required.

Required Skills

• Proficiency in Housekeeping operations and procedures.
• Effective coordination and communication with Engineering, Front Office, and Laundry departments.
• Strong communication skills, both verbal and written.
• Demonstrated ability in teamwork and collaboration.
• Aptitude for problem-solving and issue resolution.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not located remotely. W Hotels is committed to being an equal opportunity employer, fostering an environment where the unique backgrounds of all associates are valued and celebrated. We are dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated and organized individual to join their team as a Housekeeping Coordinator. This full-time, non-management position is integral to the smooth operation of the housekeeping department and the maintenance of W Hotels' high standards. The Housekeeping Coordinator serves as a key link between various hotel departments to ensure an exceptional guest experience.

W Hotels aims to "ignite curiosity, expand worlds," fostering a vibrant environment for guests. Embracing a "Whatever/Whenever" spirit, W Hotels is recognized for reinventing luxury and fulfilling guest passions. The company welcomes individuals with an original, innovative spirit who look towards the future. Joining W Hotels means becoming part of Marriott International's portfolio of brands, offering an environment for professional growth and development.

Key Responsibilities

• Run sold room reports and verify room status to identify discrepant rooms.
• Prioritize room cleaning based on operational needs and guest departures.
• Update the status of departing guest rooms promptly.
• Assist Housekeeping management in overseeing daily activities and operations.
• Serve as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare and distribute room assignments to the Housekeeping staff.
• Record, monitor, and update the list of 'Do Not Disturb' rooms.
• Ensure that vacant dirty rooms are cleaned within the required timeframe.
• Assign rush rooms and rooms previously on the 'Do Not Disturb' list for immediate cleaning.
• Complete all required Housekeeping paperwork accurately and efficiently.
• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete all required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information.
• Protect company assets through diligent oversight.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs proactively.
• Thank guests with genuine appreciation for their patronage.
• Ensure adherence to quality expectations and standards in all housekeeping operations.
• Develop and maintain positive working relationships with colleagues and other departments.
• Support the team to reach common goals and objectives.
• Listen and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Enter and locate work-related information using computers.
• Stand, sit, or walk for an extended period of time as required by the role.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• At least 1 year of related work experience is required.
• No supervisory experience is required for this role.
• No specific licenses or certifications are required.

Required Skills

• Proficiency in Housekeeping operations.
• Understanding of Engineering, Front Office, and Laundry department functions.
• Strong Communication skills, both verbal and written.
• Effective Teamwork and collaboration abilities.
• Problem-solving and issue resolution capabilities.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role requires 0-1 year of experience. This position is not located remotely.

Marriott International is committed to being an equal opportunity employer. They value the unique backgrounds of their associates and foster an environment of inclusion and opportunity, prohibiting discrimination on any protected basis, including disability and veteran status.

About the Role

W Hotels in Riyadh, Saudi Arabia is seeking a dedicated and organized individual to join their team as a Housekeeping Coordinator. This full-time, non-management position is integral to the smooth operation of the housekeeping department, ensuring high standards of cleanliness and guest satisfaction. The Housekeeping Coordinator serves as a key link between various hotel departments, contributing to an efficient and seamless guest experience.

This role is suitable for individuals with 0-1 year of experience looking to develop within the hospitality industry. The coordinator will be responsible for managing daily housekeeping operations, coordinating room status, and resolving discrepancies to ensure guest rooms are prepared promptly.

Key Responsibilities

• Run sold room reports and verify the status of each room.
• Identify discrepant rooms and prioritize their cleaning.
• Update the status of departing guest rooms.
• Assist Housekeeping management in overseeing daily activities.
• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare and distribute room assignments to Housekeeping staff.
• Record, monitor, and update the list of 'Do Not Disturb' rooms.
• Ensure that vacant dirty rooms are cleaned within the required timeframe.
• Assign rush rooms and rooms previously on the 'Do Not Disturb' list for cleaning.
• Complete all required Housekeeping paperwork accurately.
• Adhere to all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete required safety training and certifications.
• Maintain a clean and professional uniform and personal appearance at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Thank guests with genuine appreciation for their patronage.
• Ensure adherence to quality expectations and standards.
• Develop and maintain positive working relationships with colleagues.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Enter and locate work-related information using computers.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• At least 1 year of related work experience in housekeeping or a similar role is preferred.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Proficiency in Housekeeping operations.
• Understanding of Engineering, Front Office, and Laundry department functions.
• Strong Communication skills.
• Effective Teamwork abilities.
• Proven Problem-solving capabilities.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. W Hotels is committed to being an equal opportunity employer, valuing diverse backgrounds and providing access to opportunity for all associates.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals with 0-1 year of experience looking to start a career in the hospitality industry. The Telephone Operator serves as the primary point of contact for guests, managing their communication needs efficiently and professionally to ensure a positive guest experience.

W Hotels is committed to igniting curiosity and expanding horizons for guests. Operating under the "Whatever/Whenever" service culture and as part of Marriott International, the role offers an opportunity within a global organization that values innovation and a commitment to redefining luxury.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns promptly and courteously.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests, including wake-up calls, screening calls, setting up "do not disturb" statuses, call forwarding, conference calls, TDD relay calls, and handling calls from non-registered guests.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to provide status updates, and offer to take messages.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests experiencing technical difficulties to the internet provider's customer support line.
• Test communications equipment regularly to ensure proper functionality.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Strong communication skills, both verbal and written.
• Excellent customer service and guest relations abilities.
• Proficiency in telephone operations and handling multiple lines.
• Effective problem-solving and conflict resolution skills.
• Competency in computer operations and using relevant systems.

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is an equal opportunity employer committed to diversity and inclusion. They welcome all and provide access to opportunity, fostering an environment where unique backgrounds are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals with 0-1 years of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally to contribute to an exceptional guest experience.

The role involves managing all incoming and outgoing calls, handling guest requests, and providing essential information and support. You will play a crucial part in maintaining the smooth operation of hotel communications and upholding W Hotels' commitment to providing unparalleled service.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns with professionalism and efficiency.
• Operate the telephone switchboard station to manage all incoming and outgoing communications.
• Process guest requests, including wake-up calls, screening calls, implementing do not disturb settings, call forwarding, setting up conference calls, handling TDD relay calls, and managing non-registered guest calls.
• Advise guests of any messages received promptly and accurately.
• Monitor busy or unanswered lines, check back with callers on hold to provide status updates, and offer to take messages when necessary.
• Receive, record, and relay messages accurately, completely, and legibly to the appropriate parties.
• Activate and deactivate guest room message lights as required.
• Instruct guests on how to access the internet and transfer guests experiencing technical difficulties to the internet provider's customer support line.
• Test communications equipment regularly to ensure it is functioning correctly.
• Respond to special requests from guests with unique needs, ensuring their satisfaction.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed to assist guests.
• Adhere to all company policies and procedures, reporting any accidents, injuries, or unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities, ensuring they receive appropriate support and attention.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required for this role.

Required Skills

• Proficiency in Telephone Operations.
• Strong Guest Service and communication abilities.
• Effective Problem-Solving skills.
• Capability in providing excellent Customer Support.

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires the ability to stand, sit, or walk for extended periods. Employees must be able to enter and locate information using computers and/or POS systems. Additionally, the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance is necessary.