Hotel Manager Jobs in Saudi Arabia

About the Duty Manager Role

IHG Hotels & Resorts is seeking a Duty Manager to join our team in Al Khobar, Saudi Arabia. This role is integral to ensuring exceptional guest experiences and efficient hotel operations by leading from the front. The Duty Manager will champion a collaborative team approach, managing guest interactions, team performance, and all facets of hotel operations to deliver authentic and memorable experiences. This position offers the opportunity to contribute to a growing global organization committed to creating inclusive teams where individuals can grow and make a difference.

Key Responsibilities

• Lead the management of guest experiences, team performance, and overall hotel operations.
• Prioritize workload effectively to ensure the team delivers authentic and memorable guest experiences.
• Develop team members' skills to drive positive hotel performance results.
• Engage in direct communication with guests to resolve issues, queries, or concerns.
• Serve as the primary point of contact for critical emergency situations.

Qualifications and Experience

• Minimum Diploma or equivalent qualification; some college education is preferred.
• A minimum of 2 years of experience in a front desk or guest service leadership role.
• Fluency in spoken and written English is mandatory.
• Willingness to work evenings and weekends is required.

Required Skills and Abilities

• Guest Experience Management
• Team Performance Management
• Hotel Operations Management
• Workload Prioritization
• Guest Complaint Resolution
• Emergency Situation Management
• Proficiency in spoken and written English
• Basic mathematics skills
• Excellent communication, problem-solving, reasoning, and motivational skills
• Working knowledge of hotel property management systems, such as Opera, is beneficial.
• Fluency in other languages may be preferred.

Physical Requirements

The role requires the ability to stand for extended periods in front desk areas and perform occasional lifting of heavy items.

Work Environment and Location

This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia. The role involves working evenings and weekends as required.

• Lead and manage floor service during assigned shifts, ensuring guest expectations are met or exceeded.
• Monitor table status and service timing in coordination with kitchen and bar teams.
• Conduct pre-shift meetings to align the team on updates and service priorities.
• Greet guests warmly and ensure satisfaction during their experience.
• Manage guest complaints with discretion and empathy.
• Supervise staff during service to maintain high quality standards.
• Identify training needs and support team development initiatives.

• 3+ years experience in a luxury hotel or upscale dining environment.
• Forbes 5 Star hotel experience is a significant advantage.
• Strong understanding of restaurant operations and service standards.
• Exceptional guest interaction and service recovery skills.

• Lead daily restaurant operations to meet Rosewood, Forbes, and LQA standards.
• Maintain a strong presence during service to enhance guest engagement and manage seating flow.
• Ensure service delivery aligns with our contemporary Asian sharing style and maintains a luxurious atmosphere.
• Collaborate closely with Culinary and Beverage teams on presentation and service continuity.
• Manage reservations, guest preferences, and special requests effectively.
• Conduct pre-service briefings to ensure operational readiness.
• Handle guest feedback with professionalism and discretion to enhance customer satisfaction.
• Drive upselling and awareness of revenue while ensuring guest comfort.
• Train associates on service standards and menu knowledge to uphold high quality.
• Maintain cleanliness and presentation standards consistently.

• 3 to 5 years of experience in Food and Beverage, particularly in restaurant management within luxury environments.
• Prior experience in contemporary Asian or Japanese cuisine is highly preferred.
• Strong knowledge of sharing-style service and premium dining concepts.
• Familiarity with Asian cocktails and food pairings is an advantage.
• Able to manage high-energy operations while ensuring operational discipline and refinement.
• Exceptional leadership and coaching abilities with a focus on guest engagement.
• Commercially aware with an understanding of revenue management and cost control.
• Experience with pre-opening or destination resorts is highly regarded.

About the Role

Hafawah Hotels & Resort is seeking an experienced and highly competent General Manager to lead its 260-room hotel, situated in the important and prestigious destination of Medina, Saudi Arabia. This is a senior leadership opportunity to oversee all aspects of the hotel's operations and drive its success in one of the world's most significant religious and cultural centers.

Key Responsibilities

The General Manager is responsible for providing overall leadership and strategic direction across all hotel departments. These responsibilities include, but are not limited to:

• Overseeing all hotel operations to ensure exceptional guest experiences and high service standards.
• Developing and implementing strategic business plans to achieve financial goals and market position.
• Managing and motivating a diverse team to foster a culture of excellence and high performance.
• Ensuring compliance with all operational, safety, and regulatory standards.
• Maintaining strong relationships with stakeholders, including owners, guests, and the local community.
• Leading revenue growth initiatives and cost management.
• Upholding the brand reputation and service quality of Hafawah Hotels & Resort.

Qualifications and Requirements

• Minimum of 15 years of progressive experience in the hospitality industry, with a strong background in managing international and regional hotel brands.
• Proven success in a General Manager role or a track record in previous senior-level positions.
• Extensive experience in operational leadership and financial management within the hotel sector.
• Previous experience working within the GCC region is a strong preference.
• Fluency in Arabic is a strong asset.

Required Skills

• Operational Leadership
• Financial Leadership

Additional Information

This is a full-time position based in Medina, Saudi Arabia. The role offers a competitive compensation package commensurate with the candidate's experience and qualifications.

We are looking for an experienced hotel manager to lead hotel operations and enhance guest experience. Your responsibilities will include overseeing all hotel departments, managing staff, and ensuring operational and financial goals are met. The candidate must have strong leadership skills and the ability to make strategic decisions.

**Tasks and Responsibilities:**

* Lead and guide work teams in all hotel departments.
* Develop and implement strategies to increase customer satisfaction and revenue.
* Manage budgets and resources efficiently to ensure profitability.
* Ensure compliance with the highest standards of quality and service.
* Resolve customer complaints effectively and quickly.

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Duty Manager to join its team in Riyadh, Saudi Arabia. In this role, you will serve as the property's Manager on Duty, responsible for overseeing all hotel operations to ensure the consistent delivery of high standards of hospitality and service. This position requires a proactive leader to represent property management, effectively resolve guest and operational issues, and manage guest interactions within the lobby. You will also function as a Guest Relations Manager, diligently tracking and addressing service issues to maintain guest satisfaction.

The Ritz-Carlton is committed to creating exceptional experiences and setting the standard for luxury service worldwide. As part of our team, you will embody our "Gold Standards," including our Employee Promise, Credo, and Service Values, contributing to our reputation as a global leader in luxury hospitality.

Key Responsibilities

• Serve as the property's Manager on Duty, overseeing all operations to ensure the highest levels of hospitality and service.
• Represent property management in resolving guest or property-related situations.
• Manage guest flow and direct visitors within the lobby.
• Act as Guest Relations Manager, handling the tracking of service issues.
• Maintain strong working relationships with all departments to support operations, goals, and expedite problem resolution.
• Communicate any deviations from established norms to the appropriate department in a timely manner.
• Distribute the MOD report to all departments daily.
• Strive to improve service performance and ensure compliance with all policies, standards, and procedures.
• Emphasize guest satisfaction during departmental meetings and focus on continuous improvement.
• Understand and comply with loss prevention policies and procedures.
• Review staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Review financial statements, sales and activity reports, and other performance data to measure productivity, assess goal achievement, and identify areas for cost reduction and program improvement.
• Intervene in guest/associate situations as needed to maintain property integrity, achieve guest satisfaction, and preserve associate well-being.
• Empower associates to provide excellent customer service.
• Provide immediate assistance to guests as requested.
• Display outstanding hospitality skills and set a positive example for guest relations.
• Respond to and handle guest problems and complaints effectively.
• Ensure associates understand customer service expectations and parameters.
• Interact with customers regularly throughout the property to obtain feedback on product quality, service levels, and overall satisfaction.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Record guest issues in the guest response tracking system.
• Participate as needed in the investigation of associate and guest accidents.
• Observe associate service behaviors and provide feedback.
• Conduct regular inspection tours of the facility for appearance, safety, staffing, security, and maintenance.
• Recognize the contributions of team members.
• Ensure associates are cross-trained to support daily operations.
• Ensure property policies are administered fairly and consistently, and that disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS), supporting the Peer Review Process.
• Understand and, if necessary, implement all emergency plans, including those for accidents, death, elevator incidents, thefts, vicious crimes, bombs, fire, etc.

Qualifications and Requirements

• High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or a related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in guest services, front desk, housekeeping, or a related professional area.

Required Skills

• Guest Services
• Front Desk Operations
• Housekeeping Management
• Hospitality Expertise
• Customer Service Excellence
• Leadership and Team Management
• Problem-Solving and Conflict Resolution
• Effective Communication
• Teamwork and Collaboration
• Loss Prevention Strategies
• Financial Statements Analysis
• Human Resources Support
• Safety Procedures
• Emergency Plan Implementation

Work Environment and Details

This is a full-time, management position located in Riyadh, Saudi Arabia. The role requires 2-5 years of experience. The job number is 26071597, and the job category is Rooms & Guest Services Operations. This position is not located remotely.

About the Role

W Hotels is seeking a dynamic Supervisor-Guest Service to join their team in Riyadh, Saudi Arabia. This role is integral to delivering the W Hotels' signature service philosophy, ensuring every guest experience meets and exceeds expectations. As a Non-Management position, this role offers an opportunity for individuals passionate about hospitality to contribute to guest satisfaction.

Role Overview

The Supervisor-Guest Service will be a key point of contact for guests, managing front desk operations including check-ins and check-outs, and addressing guest needs. This position requires a proactive approach to service, attention to detail, and the ability to work effectively in a fast-paced environment. The role supports the brand's reputation for exceptional service and aims to create a welcoming atmosphere for all visitors.

Key Responsibilities

• Process all guest check-ins, including verifying identity, payment, assigning rooms, and issuing keys.
• Set up guest accounts accurately and enter Marriott Rewards information.
• Ensure room rates align with market codes and document any exceptions.
• Secure payment before issuing room keys and verify/adjust billing as needed.
• Compile and review daily reports, logs, and contingency lists.
• Complete cashier and closing reports accurately.
• Provide guests with directions and property information.
• Accommodate guest requests by coordinating with appropriate staff and following up to ensure completion.
• Process all payment types, vouchers, paid-outs, and charges.
• Balance and secure cash handling at the beginning and end of each shift.
• Obtain manual authorizations and adhere to all accounting procedures.
• Notify Loss Prevention/Security of any reported guest theft.
• Assist management in training, evaluating, and coaching employees, serving as a role model and first point of contact for employee concerns.
• Develop and maintain positive working relationships, supporting team goals and addressing employee concerns.
• Follow company policies and procedures, report accidents and unsafe work conditions, and complete safety training.
• Maintain a clean and professional personal appearance and protect company assets.
• Welcome and acknowledge guests, anticipate service needs, assist individuals with disabilities, and express appreciation.
• Speak clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards.
• Enter and locate information using computers and POS systems.
• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Required Skills

• Guest Service
• Customer Service
• Communication
• Teamwork
• Problem-solving
• Training
• Cashiering
• Accounting Procedures
• POS Systems

Work Location and Type

This is a full-time, Non-Management position located in Riyadh, Saudi Arabia. The role is not remote.

About the Role

W Hotels is seeking a Supervisor-Guest Service to join our team in Riyadh, Saudi Arabia. This full-time, non-management position is designed for individuals looking to start their career in hotel operations. The role is instrumental in ensuring an exceptional guest experience from arrival to departure, upholding W Hotels brand standards.

This position is based in the Financial District of Riyadh. The Supervisor-Guest Service will serve as a key point of contact for guests, addressing their needs and ensuring a seamless and memorable stay. The role requires a proactive approach to service and a commitment to high standards of hospitality.

Key Responsibilities

• Process all guest check-ins, including verifying guest identity, form of payment, assigning rooms, and issuing room keys.
• Set up accurate guest accounts according to individual requirements and enter Marriott Rewards information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify or adjust billing as needed.
• Compile and review daily reports, logs, and contingency lists.
• Complete cashier and closing reports accurately.
• Provide guests with directions and essential property information.
• Accommodate guest requests by contacting the appropriate staff and following up to ensure satisfaction.
• Process all payment types, vouchers, paid-outs, and charges, and balance and drop receipts.
• Count and secure the cash bank at the beginning and end of each shift, obtaining manual authorizations and adhering to all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, serving as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy.
• Develop and maintain positive working relationships, supporting the team to reach common goals and responding appropriately to employee concerns.
• Adhere to company policies and procedures, report accidents, injuries, and unsafe work conditions, and complete safety training and certifications.
• Ensure personal appearance is clean and professional and maintain the confidentiality of proprietary information.
• Protect company assets and welcome and acknowledge guests, anticipating and addressing their service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Speak using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards and enter and locate information using computers and POS systems.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Required Skills

• Guest Service
• Customer Service
• Cashiering
• Training
• Communication
• Problem-solving

Work Environment and Location

This is a full-time, non-management position located in the Financial District of Riyadh, Saudi Arabia. The role is not remote.

Marriott International is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued. The company is dedicated to non-discrimination on any protected basis, including disability and veteran status.

About the Role

W Hotels is seeking a dedicated and guest-focused Guest Services Supervisor to join their team in Riyadh, Saudi Arabia. This is a full-time, non-supervisory position, suitable for individuals with 0-1 year of experience looking to launch their career in hospitality. As a Guest Services Supervisor, you will be instrumental in ensuring exceptional guest experiences from check-in to check-out, embodying W Hotels' commitment to creating memorable stays.

Work Environment and Context

This role is situated within Riyadh's vibrant financial district, offering a dynamic work environment. You will be part of a team passionate about delivering innovative and inspiring experiences, contributing to W Hotels' reputation for luxury and exceptional service.

Key Tasks and Responsibilities

• Process all guest check-ins, including verifying guest identity, method of payment, room assignment, and activating/issuing room keys.
• Prepare accurate guest accounts according to individual requirements and input Marriott Rewards information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify and adjust bills as needed.
• Compile and review daily reports, records, and emergency logs.
• Complete cashier reports and balance accounts accurately.
• Provide guests with directions and essential property information.
• Respond to guest requests by contacting appropriate staff and following up to ensure satisfaction.
• Process all types of payments, vouchers, post-charges, and expenses, and balance and deposit receipts.
• Count and secure cash at the beginning and end of each shift, obtain manual authorizations, and adhere to all accounting procedures.
• Report any guest theft to Loss Prevention/Security.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, and serve as a role model and first point of contact for Fair Treatment/Open Door policy.
• Develop and maintain positive working relationships with team members, support them in achieving common goals, and respond appropriately to employee concerns.
• Adhere to company policies and procedures, report accidents, injuries, and unsafe working conditions, and complete safety training and certifications.
• Maintain a clean and professional appearance and ensure the confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests, anticipate their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak clearly and professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Ensure compliance with quality standards and input and retrieve information using computers and Point of Sale systems.
• Stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• At least one year of relevant experience.
• At least one year of supervisory experience.

Required Skills

• Guest Service
• Customer Service
• Training
• Leadership
• Teamwork
• Communication
• Problem Solving

Additional Job Information

Marriott International is committed to being an equal opportunity employer, and celebrates diversity at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Role

W Hotels announces its need to hire a dynamic Guest Services Supervisor focused on delivering an exceptional guest experience to join its team in Riyadh, Saudi Arabia. This is a full-time, non-management position and is an integral part of Rooms and Guest Services operations, ensuring an exceptional experience for every guest. As a Guest Services Supervisor, you will be responsible for overseeing the daily operations of the front desk, embodying the W brand promise of "Whatever/Whenever" and delivering hospitality to create unforgettable experiences.

Role Responsibilities

• Process all guest check-ins, including verifying guest identity, method of payment, assigning rooms, and activating/issuing room keys.
• Prepare accurate guest accounts according to individual requirements and enter Marriott Rewards program information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify and adjust bills as needed.
• Compile and review daily reports, records, and emergency lists.
• Complete cashier and end-of-day reports accurately.
• Provide guests with directions and basic hotel information.
• Respond to guest requests by contacting relevant staff and following up to ensure their satisfaction.
• Process all types of payments, vouchers, cash, expenses, and balance and deposit receipts.
• Count and secure cash at the beginning and end of each shift, obtain manual authorizations, and adhere to all accounting procedures.
• Report any guest reports of theft to Loss Prevention/Security.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, and serve as a role model and first point of contact for fair treatment/open door policy.
• Develop and maintain positive working relationships, support the team in achieving common goals, and respond appropriately to employee concerns.
• Adhere to company policies and procedures, report accidents, injuries, and unsafe working conditions, and complete safety training and certifications as required.
• Ensure personal appearance is clean and professional and maintain the confidentiality of private information and protect company assets.
• Welcome and acknowledge guests, anticipate and meet their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak clearly and professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards and enter and retrieve information using computers and POS systems.
• Stand, sit, or walk for extended periods of time.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• At least one year of relevant work experience.
• At least one year of supervisory experience.

Required Skills

• Guest Service
• Marriott Rewards
• Cashiering
• Accounting Procedures
• Loss Prevention
• Security Awareness
• Training and Coaching
• Communication
• Problem Solving
• Teamwork
• Customer Service
• POS Systems Operation

Work Environment and Location

This is a full-time position that requires on-site presence. The workplace is located in the Financial District, Riyadh, Saudi Arabia. The role is a non-management position within Rooms and Guest Services operations.

About the Role

W Hotels in Riyadh, Saudi Arabia is seeking a dedicated Supervisor-Guest Service to join their team. This full-time, non-management position is an opportunity for individuals passionate about hospitality and guest services. As a Supervisor-Guest Service, you will be responsible for ensuring an exceptional guest experience from arrival to departure, upholding the standards of the W Hotels brand.

This role is suitable for individuals looking to contribute to guest services operations within a globally recognized luxury hotel brand, fostering a welcoming environment for every guest.

Key Responsibilities

• Process all guest check-ins, including verifying guest identity, form of payment, room assignment, and key issuance.
• Set up accurate guest accounts according to individual requirements.
• Enter and manage Marriott Rewards information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify/adjust billing as needed.
• Compile and review daily reports, logs, and contingency lists.
• Complete cashier and closing reports accurately.
• Provide guests with directions and essential property information.
• Accommodate guest requests, coordinating with appropriate staff members for timely fulfillment.
• Follow up on guest requests to ensure satisfaction.
• Process all payment types, vouchers, paid-outs, and charges.
• Balance and drop receipts, and count and secure the bank at the beginning and end of each shift.
• Obtain manual authorizations and adhere to all established Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating, and coaching employees.
• Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with team members, supporting them to reach common goals.
• Listen and respond appropriately to employee concerns.
• Follow all company policies and procedures, including reporting accidents, injuries, and unsafe work conditions to management.
• Complete all required safety training and certifications.
• Ensure personal appearance is clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests with genuine appreciation, anticipating and addressing their service needs.
• Assist individuals with disabilities, ensuring their needs are met.
• Speak using clear and professional language, and answer telephones using appropriate etiquette.
• Prepare and review written documents accurately and completely.
• Ensure adherence to all quality standards.
• Enter and locate information using computers and Point of Sale (POS) systems.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience in guest services or a similar role.
• At least 1 year of supervisory experience.

Required Skills

• Guest Services Operations
• Customer Service
• Communication Skills
• Problem-Solving
• Attention to Detail
• Computer Proficiency (POS Systems)
• Team Leadership
• Financial Transaction Handling

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. This role is not remote.

About the Role

W Hotels is seeking a Supervisor-Guest Service to join our team in Riyadh, Saudi Arabia. This full-time, non-management position is located in the Financial District. As part of Marriott International, this role contributes to delivering exceptional guest experiences aligned with W Hotels' mission.

Role Overview

The Supervisor-Guest Service is responsible for ensuring smooth guest arrivals and departures, managing guest accounts, and providing service that upholds the W Hotels' "Whatever/Whenever" philosophy. This role requires a proactive approach to anticipating guest needs, resolving issues efficiently, and maintaining the brand's reputation for luxury and innovation.

Key Responsibilities

• Process guest check-ins, including verifying identification, payment methods, room assignments, and issuing room keys.
• Set up guest accounts according to their specific requirements.
• Enter information for the Marriott Rewards program.
• Ensure room rates align with market pricing and document any exceptions.
• Obtain payment before issuing room keys and verify and adjust billing.
• Compile and verify daily reports, journals, and occupancy lists.
• Complete cash drawer and closing reports.
• Inform and orient guests, providing information about the hotel.
• Respond to guest requests, escalating to appropriate staff when necessary, and follow up to ensure fulfillment.
• Process all types of payments, vouchers, refunds, and charges.
• Balance and deposit revenues, and perform cash counts at the beginning and end of each shift.
• Obtain manual authorizations and adhere to all Accounting procedures.
• Notify Loss Prevention/Security of any reported theft by a guest.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, serving as a role model for company policies.
• Develop and maintain positive working relationships, collaborating with co-workers and addressing employee issues.
• Follow and apply all chain policies and procedures, reporting accidents, injuries, and unsafe working conditions.
• Complete safety training and certifications, and maintain a neat and professional appearance.
• Maintain the confidentiality of hotel information and protect company assets.
• Welcome and receive guests, anticipate and respond to guest needs, assist individuals with disabilities, and thank guests.
• Communicate clearly and professionally, prepare and correct documents accurately, and answer the telephone using appropriate language.
• Ensure adherence to quality standards.
• Enter and retrieve information using computers and/or Point of Sale (POS) systems.
• Perform other duties requested by managers that are consistent with the position.

Qualifications and Requirements

• High school diploma or equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Required Skills

• Guest Services
• Customer Service
• Payment Processing
• Cash Handling
• Reporting
• Team Leadership
• Problem Solving
• Communication
• Upselling
• Point of Sale (POS) Systems

Work Environment and Physical Demands

This full-time position is located in Riyadh, Saudi Arabia. The role requires the ability to stand, sit, and move for extended periods, and to lift, push, pull, and place objects weighing up to kilograms independently. W Hotels and Marriott International are committed to equal employment opportunities and fostering an environment where employee differences are valued.

About the Role

W Hotels is seeking a dedicated Supervisor-Guest Service to join their team in Riyadh, Saudi Arabia. This full-time, non-management position is designed for individuals with 0-1 year of experience looking to develop their career in hotel operations. As a Supervisor-Guest Service, you will be responsible for ensuring an exceptional guest experience, upholding the W Hotels' "Whatever/Whenever" service philosophy.

This role is a key part of the Rooms & Guest Services Operations department, contributing to the brand's commitment to redefining luxury and opening doors and minds. You will be part of a dynamic environment that embraces new experiences and fosters a culture of readiness and innovation.

Key Responsibilities

• Process all guest check-ins, including verifying guest identity, form of payment, assigning rooms, and issuing room keys.
• Set up accurate guest accounts according to individual requirements and enter Marriott Rewards information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify/adjust billing as needed.
• Compile and review daily reports, logs, and contingency lists.
• Complete cashier and closing reports accurately.
• Provide guests with directions and essential property information.
• Accommodate guest requests by contacting the appropriate staff and following up to ensure requests have been met.
• Process all payment types, vouchers, paid-outs, and charges, and balance and drop receipts.
• Count and secure the bank at the beginning and end of each shift.
• Obtain manual authorizations and adhere to all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, serving as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with team members, supporting them to reach common goals and listening and responding appropriately to employee concerns.
• Follow company policies and procedures, report accidents, injuries, and unsafe work conditions to management, and complete safety training and certifications.
• Ensure personal appearance is clean and professional and maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests, anticipate and address their service needs, and assist individuals with disabilities.
• Thank guests with genuine appreciation and speak using clear and professional language.
• Prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards and enter and locate information using computers and POS systems.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Required Skills

• Guest Service
• Customer Service
• Cashiering
• Training
• Teamwork
• Communication
• Problem-solving

Work Environment and Location

This is a full-time, non-management position located in the Financial District, Riyadh, Saudi Arabia. Marriott International is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels is seeking a Housekeeping Manager for its Riyadh location. This management position is responsible for the daily operations of the Housekeeping department, with potential oversight of Recreation/Health Club and Laundry services. The role is essential in maintaining high standards of cleanliness and presentation across guest rooms, public spaces, and employee areas, directly impacting guest satisfaction and operational efficiency.

Key Responsibilities

• Oversee and manage daily shift operations for the Housekeeping department, ensuring adherence to all standards and procedures.
• Direct and collaborate with team members to ensure guest rooms, public spaces, and employee areas are clean and well-maintained.
• Conduct daily inspections of guestrooms and public areas, holding individuals accountable for necessary corrective actions.
• Ensure timely and efficient communication of guest room status to the Front Desk.
• Prepare daily work assignments based on room cleaning priorities and anticipated check-outs.
• Manage inventory of housekeeping supplies to maintain adequate stock levels.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand and manage the department's contribution to overall property financial goals, aiming to meet or exceed budgeted targets.
• Verify that all employees have the necessary supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to ensure understanding and completion.
• Participate in departmental meetings, conveying clear and consistent messages regarding departmental goals.
• Utilize on-the-job training tools to train new room attendants and provide necessary follow-up.
• Establish and maintain open, collaborative relationships with employees, fostering a similar environment within the team.
• Schedule employees according to business demands and track employee time and attendance.
• Ensure employees understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition programs are active on all shifts and participate in ongoing recognition efforts.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to address concerns.
• Participate in employee progressive discipline procedures.
• Celebrate team successes and publicly recognize the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and effectively handle guest problems and complaints.
• Strive for continuous improvement in service performance.

Qualifications and Requirements

• High school diploma or GED required, along with 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.

Required Skills

• Housekeeping operations management
• Laundry operations management
• Ensuring guest satisfaction
• Budget management
• Human Resources management
• Customer service excellence

Work Environment and Location

This is a full-time, on-site management role located in the Financial District of Riyadh, Saudi Arabia. The position is part of the Housekeeping & Laundry job category.

W Hotels is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. We are dedicated to non-discrimination on any protected basis.

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Night Manager to oversee property operations during the overnight shift at its Riyadh location. This management position is responsible for ensuring high levels of hospitality and service are consistently delivered to guests during off-peak hours. The Night Manager serves as the property's Manager on Duty, representing management and actively resolving guest or property-related situations.

This role is integral to maintaining The Ritz-Carlton's "Gold Standards" and contributing to an environment where diverse backgrounds are valued. As part of Marriott International, the Night Manager will embody creativity, thoughtfulness, and compassion.

Key Responsibilities

• Serve as the property's Manager on Duty and direct all property operations during the overnight shift.
• Ensure the highest levels of hospitality and service are provided during the overnight shift.
• Represent property management in resolving guest or property-related situations.
• Personally assist in resolving issues and completing tasks to ensure guest satisfaction.
• Monitor and ensure compliance with all Guidelines to Operations.
• Ensure supervisors maintain adequate department supplies.
• Verify employee adherence to uniform and grooming standards.
• Ensure employees work in a safe environment.
• Manage all period-end inventories.
• Direct, monitor, and assist all overnight staff to ensure efficient operations.
• Ensure guest tracking scores and employee opinion survey goals are achieved.
• Review financial statements, sales and activity reports, and performance data to measure productivity and identify areas for cost reduction and program improvement.
• Assist in the response and resolution of all guest issues received directly or from Guest Relations.
• Support the accounts receivable clerk in managing invoices and ensuring they remain below 60 days due.
• Monitor the timely research and processing of all chargebacks and rebates.
• Administer plans and actions to minimize chargebacks and rebates.
• Ensure employees adhere to proper cash handling procedures and monitor overages/shortages.
• Manage employee hours effectively.
• Collaborate with the property's leadership team to identify and implement action plans to prevent the reoccurrence of guest issues.
• Promote participation in property safety-related programs.
• Monitor employee attendance and record absences/tardiness.
• Foster teamwork and promote high employee morale.
• Ensure employees are trained on specific job aspects and are aware of available resources for problem-solving.
• Keep employees informed regarding new operational procedures, standards, or programs.
• Ensure all employees have complete knowledge of emergency procedures.
• Facilitate constant communication between employees, supervisors, and management.
• Provide orientation for new employees and ensure necessary information is entered into the computer system.
• Assist supervisors in achieving their individual development goals.
• Encourage positive employee relations through events and recognition.
• Create incentives to promote better service and profitability for the property.
• Assist the operations manager in processing employee payroll weekly.
• Solicit employee feedback, maintain an "open door policy," and review employee satisfaction results to address concerns.
• Ensure property policies are administered fairly and consistently, including disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs), and support the Peer Review Process.
• Conduct annual performance appraisals with direct reports according to Standard Operating Procedures.

Qualifications and Requirements

• High school diploma or GED, plus 5 years of experience in guest services, front desk, housekeeping, or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, plus 3 years of experience in guest services, front desk, housekeeping, or a related professional area.

Required Skills

• Guest Services
• Front Desk Operations
• Housekeeping
• Hospitality Management
• Leadership
• Problem-Solving
• Teamwork
• Financial Statement Analysis
• Human Resources Management
• Employee Training
• Performance Appraisal

Work Location and Type

This full-time management position is located in the AlHada Area, Mekkah Road, Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience.

The Ritz-Carlton is committed to being an equal opportunity employer, fostering an environment where unique backgrounds are valued and celebrated. Marriott International is dedicated to non-discrimination on any protected basis, including disability and veteran status.

About the Spa Manager Role

Hilton is seeking a dedicated Spa Manager to oversee daily spa operations in Saudi Arabia. This role is key to delivering memorable spa services and enhancing the guest experience. The Spa Manager will ensure high standards of service, operational efficiency, and team development within the spa environment, contributing to Hilton's commitment to hospitality.

Key Responsibilities

• Oversee daily spa operations, including guest service, product quality, inventory, systems, and departmental budgets.
• Maximize revenue through the development of spa menus and the implementation of marketing and merchandising strategies.
• Maintain spa facilities, ensuring all areas and equipment are clean and in excellent working order.
• Enhance guest satisfaction by monitoring service trends, responding to feedback, and implementing improvements.
• Develop the spa team through supervision, coaching, and mentoring, including performance evaluations and professional development.
• Ensure compliance with all health, safety, and sanitation regulations.

Required Qualifications and Experience

Candidates should possess a passion for hospitality and demonstrate strong integrity. The role requires leadership qualities, a belief in teamwork, and a strong sense of ownership and accountability, with a focus on timely execution.

• 5-10 years of relevant experience.

Essential Skills

• Guest service
• Product quality management
• Inventory management
• Systems management
• Budget management
• Revenue maximization
• Marketing and merchandising strategies
• Facility maintenance
• Guest satisfaction enhancement
• Team supervision, coaching, and mentoring
• Performance evaluation
• Professional development facilitation
• Compliance with health, safety, and sanitation standards
• Overall hospitality expertise

Work Context

This is a full-time position based in Saudi Arabia. The role is part of Hilton's global hospitality network, known for its award-winning workplace culture that values both guest satisfaction and team member well-being.

About the Role

Fairmont Hotels & Resorts is seeking a Director of SPA to lead its luxury wellness facility in Riyadh, Saudi Arabia. This role is responsible for creating and implementing innovative wellness strategies, ensuring exceptional guest experiences, and driving business growth. The Director of SPA is integral to the operations team, ensuring all spa and wellness services are delivered at the highest levels of quality and guest satisfaction.

Key Responsibilities

• Develop and execute a comprehensive spa and wellness strategy aligned with the brand's luxury positioning.
• Oversee daily spa operations, ensuring the highest standards of service, hygiene, and safety.
• Create unique wellness experiences that reflect local culture and global trends.
• Lead, mentor, and inspire a team of spa professionals to deliver exceptional customer service.
• Manage the spa's financial performance, including budgeting, forecasting, and P&L responsibility.
• Drive marketing initiatives and partnerships to increase spa visibility and revenue.
• Implement sustainable practices and ensure compliance with industry regulations.
• Collaborate with cross-functional teams to integrate spa services into the overall guest experience.
• Stay abreast of industry trends and introduce innovative treatments and programs.
• Ensure cultural sensitivity and adaptability in all aspects of spa operations.
• Monitor spa workflow, maintaining compliance with hygiene and safety standards.
• Effectively lead and mentor the spa team, and resolve operational issues to guarantee an exceptional guest experience.
• Regularly communicate with the team and other departments to enhance performance and elevate service levels.

Qualifications and Requirements

• Proven experience in spa management or luxury hospitality, with a track record of successful leadership.
• A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Spa management certifications are a plus.
• Strong financial acumen with experience in P&L management and revenue growth strategies.
• Excellent team leadership and mentoring skills.
• Proficiency in business planning, budgeting, and operational efficiency.
• In-depth knowledge of spa treatments, therapies, and wellness program development.
• Experience in marketing, branding, and customer service excellence in a luxury environment.
• Demonstrated ability to create and implement innovative wellness strategies.
• Strong understanding of sustainability practices in the spa industry.
• Cultural sensitivity and awareness, with the ability to work in a multicultural environment.
• Proficiency in English is required.
• Arabic language skills are highly desirable.
• Adaptability and resilience in a dynamic, fast-paced setting.
• Exceptional communication and interpersonal skills.
• Commitment to ongoing professional development and industry trend awareness.

Required Skills

• Spa Management
• Luxury Hospitality Operations
• Leadership and Team Mentoring
• Financial Acumen (P&L Management, Budgeting, Forecasting)
• Revenue Growth Strategies
• Business Planning and Operational Efficiency
• Spa Treatments and Therapies Expertise
• Wellness Program Development
• Marketing and Branding
• Customer Service Excellence
• Innovative Wellness Strategy Implementation
• Sustainability Practices
• Cultural Sensitivity and Adaptability
• Resilience
• Communication and Interpersonal Skills
• Professional Development and Industry Trend Awareness

Work Environment and Location

This is a full-time position located in Riyadh, Saudi Arabia. The work environment promotes collaboration and professionalism, where teamwork is essential for achieving outstanding results. The company fosters a work environment that respects diversity and supports all employees, valuing varied experiences and backgrounds. Commitment to respecting all employees and guests, and providing equal opportunities for professional growth in a positive and supportive workplace is maintained.