Reservation agent Jobs in Saudi Arabia

Join the Park Inn hotel team in Jubail Industrial!
We are looking for a highly efficient reservations employee with excellent English language skills. Your main role will be to manage guest reservations and provide the necessary support to ensure a comfortable and professional experience for all guests.

Tasks and Responsibilities:

• Making and confirming reservations through various booking systems.
• Assisting guests with all inquiries related to reservations.
• Ensuring the accuracy of the information entered in the booking system.
• Communicating with relevant parties to ensure smooth operations.

Requirements:

• Proficiency in English, both spoken and written.
• Strong organizational and communication skills.
• Ability to work under pressure.

A reservations employee is required to work in a prestigious travel office, possessing excellent communication skills and attention to detail. His responsibilities include receiving reservation requests, coordinating with airlines and hotels, and efficiently managing the customer database. He must have experience in using electronic booking systems, the ability to work under pressure, and skill in providing quick solutions to customers.

Join Banyan Tree AlUla as a Reservations Agent!
Discover a unique opportunity at one of the most luxurious hotels in Saudi Arabia, located in the stunning Ashar Valley. As a Reservations Agent, you will play a vital role in providing exceptional service to our guests and ensuring their stay is unforgettable.

Key Responsibilities:

• Assist and advise customers in choosing from a variety of travel options.
• Make reservations based on customer requirements and budget.
• Check accommodation availability on customers' desired travel dates.
• Help plan travel itineraries by suggesting local attractions.
• Process payments and confirm details to customers.
• Handle any issues arising from bookings and reservations.
• Promote reservation services effectively.
• Answer customer inquiries regarding the reservation process.
• Upsell additional services or packages when appropriate.
• Support customers needing assistance with amendments or cancellations.

Qualifications:

• High school diploma.
• Preferred certifications: Certified Travel Associate (CTA) or Certified Travel Counselor (CTC).
• Experience in sales or public relations within the hospitality or travel industries.
• Strong customer service skills.
• Excellent written and verbal communication.
• Time management and multitasking abilities.
• Proficient in Microsoft Office Suite and data entry.
• Flexibility in working hours.

Step into a world of luxury and elevate your career with Banyan Tree AlUla!

Join Rosewood Jeddah as a Reservation Agent!
We're looking for motivated individuals to respond to all reservation requests in an engaging manner and convert inquiries into confirmed bookings as per the hotel's selling strategy.

Key Responsibilities:

• Handle telephone call inquiries while adhering to the hotel's call standards.
• Respond to email/fax inquiries promptly, ensuring grammatical accuracy.
• Process reservations from various channels and manage payment methods.
• Maintain knowledge of hotel products, services, and rates.
• Enforce cancellation policies and manage related charges efficiently.
• File all reservation correspondence in an orderly manner.
• Utilize the Opera property management system and conduct daily arrivals checks.
• Identify potential corporate clients for the Sales team.
• Adhere strictly to health & safety protocols.
• Maintain a professional appearance in line with hotel grooming standards.

Join the Four Points by Sheraton Team!
As a Reservation Agent, you'll be an essential part of our hospitality team, responsible for processing reservation requests and ensuring a memorable guest experience.

Key Responsibilities:

• Handle all reservation requests, changes, and cancellations.
• Identify guests' needs and determine appropriate room types and rates.
• Explain policies and accommodate special requests.
• Input and manage data in the reservation system.
• Maintain a professional appearance and provide excellent customer service.

Preferred Qualifications:

• High school diploma or *** equivalent.
• No specific relevant work experience or supervisory experience required.

Become a valued member of our diverse team at Marriott International, where we celebrate the unique backgrounds and talents of all associates.

Join IHG Hotels & Resorts as a Reservation Agent!
As a Reservation Agent at InterContinental Jeddah, you will provide prompt, courteous, and efficient handling of all requests for guest room reservations, changes, and cancellations in accordance with established standards. Your role is crucial in ensuring that our guests feel special and cosmopolitan.

Key Responsibilities:

• Handle guest reservations for individuals and groups via phone or in-person.
• Provide information on hotel services, local attractions, and travel directions.
• Stay updated on room rates, changes, and promotions.
• Promote teamwork through communication and coordination with other departments.
• Respond to guest complaints, ensuring total satisfaction.

About IHG Hotels & Resorts: A global leader in hospitality, IHG operates more than 6,300 hotels worldwide across a range of brands, from luxury to essential stays, and is committed to delivering True Hospitality for Good.

Join Our Team as a Reservations Agent!

Jumeirah Group, renowned for its luxury hospitality, is seeking a dedicated Reservations Agent for our esteemed Reservations Department at Jumeirah Jabal Omar Makkah. Here, we promise an experience beyond expectations and a commitment to excellence.

Key Responsibilities:

• Respond to emails within 24 hours and prioritize urgent inquiries.
• Answer calls promptly and professionally, adhering to IFH & LQA standards.
• Gather and update guest details in our Opera system accurately.
• Communicate last-minute changes effectively to relevant departments.

Candidate Profile:
Essential:

• Ability to multitask in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency in MS Office.

Desired:

• Experience in luxury hospitality is preferred.
• Previous roles in reservations will be highly regarded.

Benefits:
We offer a competitive salary in Saudi Riyals along with generous food and beverage benefits, reduced rates across our properties, comprehensive healthcare, annual leave, and more, designed to attract high performers looking for a rewarding career in luxury hospitality.

Join Jumeirah as a Reservations Agent!

At Jumeirah, a global leader in luxury hospitality known for crafting unique experiences, an exciting opportunity has arisen in the Reservations Department of Jumeirah Jabal Omar, located just minutes from Masjid Al Haram.

Main Duties:

• Respond promptly and professionally to emails, prioritizing urgent inquiries.
• Handle incoming calls with proper greetings as per hotel standards.
• Collect complete guest information during bookings, ensuring all preferences are documented.
• Communicate any last-minute changes such as new bookings or cancellations to the relevant departments.

Ideal Candidate:

• Strong communication skills and professional demeanor when handling guest inquiries.
• Able to multitask in a fast-paced environment.
• Competent in MS Office applications.

Benefits:
We offer competitive salaries in Saudi Riyals, generous food and beverage benefits, reduced hotel rates globally, and excellent healthcare and leave packages, making this role attractive for high-performing candidates seeking a career in luxury hospitality.

About Jumeirah & The Hotel
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
About Jumeirah Jabal Omar
Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.
About The Job
An opportunity has arisen for a Reservations Agent for Reservations Department to join Jumeirah Group. The main duties include:

• Prompt professional email response within less than 24 hours of receiving the query, prioritizing correspondence that pertains to the current or within the month.
• Attending calls within 3 rings with proper greetings, under IFH & LQA standards.
• Taking all necessary details of the guests during the booking process and ensuring that they are properly updated in the Opera.
• Observing proper and professional email and telephone etiquettes.
• Communicating the last-minute changes (new booking, cancellation, additional information) to the respective departments.

About You
The ideal candidate for this position will have the following experience and qualifications:
Essential

• Ability to multitask and work under pressure in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Competency in MS Office applications.

Desired

• Preferred to be experienced in luxury hospitality.
• Previous experience in a similar role highly regarded.

About The Benefits
We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, and other employee benefits making the role attractive to high performers.

About the Job:
As a Reservations Specialist at Fairmont Hotels & Resorts, you will consistently offer exceptional, friendly, and engaging service. Your main responsibilities will include:

• Ensuring the best selection for the guest while maximizing revenue through up-selling.
• Updating reservations to ensure a flawless check-in and check-out process.
• Answering telephone and email inquiries in a timely manner.
• Assisting guests regarding hotel facilities in an informative way.
• Taking ownership of guest requests and ensuring follow-up according to hotel standards.
• Recommending property facilities and assisting guests with information and special requests.

Qualifications:
To be successful in this role, you should be computer literate in Microsoft Windows applications and possess:

• The ability to work cohesively with a team.
• A guest-focused personality, with prior experience being an asset.
• Strong interpersonal and problem-solving skills.
• Fluency in both Arabic and English.
• Preferably prior experience working with Opera or a related system.

Join Our Team as a Reservations Agent!

Jumeirah Group, renowned for its luxury hospitality, is seeking a dedicated Reservations Agent for our esteemed Reservations Department at Jumeirah Jabal Omar Makkah. Here, we promise an experience beyond expectations and a commitment to excellence.

Key Responsibilities:

• Respond to emails within 24 hours and prioritize urgent inquiries.
• Answer calls promptly and professionally, adhering to IFH & LQA standards.
• Gather and update guest details in our Opera system accurately.
• Communicate last-minute changes effectively to relevant departments.

Candidate Profile:
Essential:

• Ability to multitask in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency in MS Office.

Desired:

• Experience in luxury hospitality is preferred.
• Previous roles in reservations will be highly regarded.

Benefits:
We offer a competitive salary in Saudi Riyals along with generous food and beverage benefits, reduced rates across our properties, comprehensive healthcare, annual leave, and more, designed to attract high performers looking for a rewarding career in luxury hospitality.

Join Hilton as a Cluster Reservations Agent!

As a Cluster Reservations Agent, you will be the main contact for room reservations at Hilton Hotels, providing excellent service that influences guests' decisions to stay at our properties. Your responsibilities will include:

• Converting inquiries into contracted business swiftly.
• Responding positively to sales inquiries to generate future leads.
• Identifying potential sales leads.
• Ensuring all reservations are completed accurately and meet guests' expectations.
• Providing prompt and efficient service while upholding Hilton’s brand standards.

What We Are Looking For:
We seek candidates who embody the values of Hilton and demonstrate:

• A passion for delivering great customer service.
• Professional telephone manner and excellent communication skills.
• Exceptional administration and organizational capabilities.
• Intermediate computer proficiency.

Preferred Qualifications:
If you have previous experience in a reservations environment or hold a tertiary qualification, that would be advantageous.

Working with Hilton means being part of the leading global hospitality company, dedicated to creating exceptional guest experiences. If you're excited to contribute to our mission, we want to hear from you!

Join Jumeirah as a Reservations Agent!

At Jumeirah, a global leader in luxury hospitality known for crafting unique experiences, an exciting opportunity has arisen in the Reservations Department of Jumeirah Jabal Omar, located just minutes from Masjid Al Haram.

Main Duties:

• Respond promptly and professionally to emails, prioritizing urgent inquiries.
• Handle incoming calls with proper greetings as per hotel standards.
• Collect complete guest information during bookings, ensuring all preferences are documented.
• Communicate any last-minute changes such as new bookings or cancellations to the relevant departments.

Ideal Candidate:

• Strong communication skills and professional demeanor when handling guest inquiries.
• Able to multitask in a fast-paced environment.
• Competent in MS Office applications.

Benefits:
We offer competitive salaries in Saudi Riyals, generous food and beverage benefits, reduced hotel rates globally, and excellent healthcare and leave packages, making this role attractive for high-performing candidates seeking a career in luxury hospitality.

Join Banyan Tree AlUla as a Reservations Agent!
Discover a unique opportunity at one of the most luxurious hotels in Saudi Arabia, located in the stunning Ashar Valley. As a Reservations Agent, you will play a vital role in providing exceptional service to our guests and ensuring their stay is unforgettable.

Key Responsibilities:

• Assist and advise customers in choosing from a variety of travel options.
• Make reservations based on customer requirements and budget.
• Check accommodation availability on customers' desired travel dates.
• Help plan travel itineraries by suggesting local attractions.
• Process payments and confirm details to customers.
• Handle any issues arising from bookings and reservations.
• Promote reservation services effectively.
• Answer customer inquiries regarding the reservation process.
• Upsell additional services or packages when appropriate.
• Support customers needing assistance with amendments or cancellations.

Qualifications:

• High school diploma.
• Preferred certifications: Certified Travel Associate (CTA) or Certified Travel Counselor (CTC).
• Experience in sales or public relations within the hospitality or travel industries.
• Strong customer service skills.
• Excellent written and verbal communication.
• Time management and multitasking abilities.
• Proficient in Microsoft Office Suite and data entry.
• Flexibility in working hours.

Step into a world of luxury and elevate your career with Banyan Tree AlUla!

About Jumeirah & The Hotel
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
About Jumeirah Jabal Omar
Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.
About The Job
An opportunity has arisen for a Reservations Agent for Reservations Department to join Jumeirah Group. The main duties include:

• Prompt professional email response within less than 24 hours of receiving the query, prioritizing correspondence that pertains to the current or within the month.
• Attending calls within 3 rings with proper greetings, under IFH & LQA standards.
• Taking all necessary details of the guests during the booking process and ensuring that they are properly updated in the Opera.
• Observing proper and professional email and telephone etiquettes.
• Communicating the last-minute changes (new booking, cancellation, additional information) to the respective departments.

About You
The ideal candidate for this position will have the following experience and qualifications:
Essential

• Ability to multitask and work under pressure in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Competency in MS Office applications.

Desired

• Preferred to be experienced in luxury hospitality.
• Previous experience in a similar role highly regarded.

About The Benefits
We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, and other employee benefits making the role attractive to high performers.

Join Al Manakha Rotana as a Reservation Agent!
We are looking for a detail-oriented Reservation Agent to assist customers with their booking needs and provide excellent customer service. The ideal candidate will have strong communication skills and the ability to handle booking inquiries efficiently.

Job Responsibilities:

• Assist customers with booking reservations for flights, hotels, car rentals, and other travel services.
• Answer incoming calls and respond to emails promptly and professionally.
• Provide customers with information on pricing, availability, and other details as needed.
• Make changes to existing reservations and handle cancellations when necessary.
• Ensure accurate and timely processing of reservations in the system.
• Handle any customer complaints or issues related to bookings in a professional manner.
• Collaborate with other team members to ensure smooth operations and customer satisfaction.

Candidate Requirements:

• High school diploma or equivalent; relevant certification or training is a plus.
• Proven experience in a customer service role, preferably in the travel industry.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to multitask effectively.
• Familiarity with reservation systems and booking platforms is preferred.
• Ability to remain calm and courteous under pressure.
• Willingness to work in shifts, including evenings, weekends, and holidays.

Skills:

• Excellent communication skills
• Strong customer service skills
• Ability to multitask and work well under pressure
• Proficiency in using reservation and booking systems
• Attention to detail and accuracy in data entry
• Problem-solving abilities
• Knowledge of hotel policies and procedures
• Conflict resolution skills
• Time management skills
• Ability to work effectively in a team environment

Join Banyan Tree AlUla as a Reservations Agent!
Discover a unique opportunity at one of the most luxurious hotels in Saudi Arabia, located in the stunning Ashar Valley. As a Reservations Agent, you will play a vital role in providing exceptional service to our guests and ensuring their stay is unforgettable.

Key Responsibilities:

• Assist and advise customers in choosing from a variety of travel options.
• Make reservations based on customer requirements and budget.
• Check accommodation availability on customers' desired travel dates.
• Help plan travel itineraries by suggesting local attractions.
• Process payments and confirm details to customers.
• Handle any issues arising from bookings and reservations.
• Promote reservation services effectively.
• Answer customer inquiries regarding the reservation process.
• Upsell additional services or packages when appropriate.
• Support customers needing assistance with amendments or cancellations.

Qualifications:

• High school diploma.
• Preferred certifications: Certified Travel Associate (CTA) or Certified Travel Counselor (CTC).
• Experience in sales or public relations within the hospitality or travel industries.
• Strong customer service skills.
• Excellent written and verbal communication.
• Time management and multitasking abilities.
• Proficient in Microsoft Office Suite and data entry.
• Flexibility in working hours.

Step into a world of luxury and elevate your career with Banyan Tree AlUla!