Reservation agent Jobs in Saudi Arabia

Join Rotana Hotels as a Receiving Agent!
We are currently seeking passionate and dynamic finance professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests. As a Receiving Agent, you will manage the receiving function in a timely, smooth and efficient manner, ensuring all goods procured at the Hotel meet our quality requirements in accordance with our policies, procedures, and standards.

Key Responsibilities:

• Ensure that all items received at the Hotel conform with the LPO, Hotel Policies, and Hygiene Standards. Inspect goods for count and specifications prior to receipt.
• Deliver inspected goods to relevant departments and obtain necessary acknowledgments from Department Heads or their representatives.
• Review supplier invoices for accuracy and ensure processing in FBM as per standards.
• Maintain manual and computer filing systems and ensure access is restricted to authorized persons.
• Operate in a safe manner to protect guests’ and employees’ health and safety as well as the environment.

Education & Qualifications: You should possess a degree in hotel management or accounting, with at least one year of experience in a hotel environment. Excellent English communication and computer literacy are essential. Knowledge of Opera, Micros, FBM, and SUN System is advantageous.

Skills & Competencies:The ideal candidate will be an analytical thinker, proactive, and flexible, with a strong focus on customer service and results. You should also demonstrate effective communication and adaptability skills. If you are ready to take on this exciting opportunity, we look forward to your application!

Join our dynamic team as a Reservations Agent at Hilton!
As a Reservations Agent, you will serve as the key contact for room reservations, providing excellent service that influences guest decisions to stay at our property. Your role is crucial in ensuring a smooth booking process and enhancing the overall guest experience.

What you will be doing:

• Convert inquiries into booked reservations swiftly.
• Respond positively to sales inquiries to generate future leads.
• Identify potential sales leads.
• Deliver professional responses to all customer inquiries, ensuring reservations are accurately completed.
• Provide prompt, efficient service while adhering to brand standards.

What we are looking for:
We seek individuals who are passionate about customer service, possess excellent communication skills, and have strong organizational capabilities.

It would be advantageous if you possess:

• Previous experience in a Reservations environment.
• Tertiary qualifications or a collegiate-level degree.

About Hilton:
Hilton is a leading global hospitality company, dedicated to creating remarkable experiences for our guests. Our unwavering commitment to hospitality and exceptional service has made us a trusted name in the industry for nearly a century. Join us and become part of a team that puts the heart in hospitality!

Join Hilton's Team as a Cluster Reservations Agent!
Are you passionate about delivering exceptional customer service? We invite you to become a part of Hilton, a leading global hospitality company known for creating remarkable experiences for guests. As a Cluster Reservations Agent, you will be the primary contact for room reservations, influencing guests' decisions to stay with us at Hilton Suites Makkah.

Key Responsibilities:

• Serve as the initial point of inquiry for room reservations.
• Convert inquiries into contracted business quickly.
• Respond positively to sales inquiries, developing future sales leads.
• Ensure all reservations are accurately completed to meet guest expectations.
• Deliver prompt and efficient service while upholding Hilton’s brand standards.

Qualifications:

• Passion for customer service.
• Professional telephone manner and excellent communication skills.
• Strong administrative and organizational skills.
• Intermediate computer proficiency.

Preferred Qualifications:

• Previous experience in a reservations environment.
• Tertiary qualifications or collegiate-level degree.

At Hilton, our vision is to fill the earth with the light and warmth of hospitality, creating extraordinary guest experiences every day. If you are ready to become part of our amazing team, we encourage you to apply!

Join Hilton as a Reservations Agent!
At Hilton, our Reservations Agents act as the main point of contact for room reservations, delivering exceptional service that profoundly influences our guests' decisions to choose our hotel.

Key Responsibilities:

• Act as the first inquiry line for room reservations.
• Convert inquiries into confirmed bookings quickly and efficiently.
• Identify potential sales leads for future business.
• Maintain professional communication standards while ensuring reservations are accurate and meet guest expectations.
• Always uphold the hotel’s brand standards while providing prompt and efficient service.

Ideal Candidate Profile:

• A passion for exceptional customer service.
• Professional telephone manner and strong communication skills.
• Excellent organizational and administrative skills.
• Intermediate level of computer proficiency.

Desirable Qualifications:

• Prior experience in a reservations setting.
• Tertiary education or collegiate-level degree.

About Hilton:
Hilton is a premier global hospitality company, striving to create remarkable guest experiences across our worldwide brands. We are committed to a culture of warmth and excellence, served by our talented team members.

Join our team at Raffles Hotels & Resorts as a Reservations Specialist!

In this role, you will consistently offer exceptional, friendly, and engaging service to our guests while maximizing revenue through effective up-selling techniques. Your responsibilities include:

• Updating reservations to ensure a seamless check-in and check-out process.
• Promptly answering telephone and email inquiries, assisting guests regarding hotel facilities in an informative and helpful manner.
• Taking ownership of guest requests and ensuring follow-ups in accordance with hotel standards.
• Recommending property facilities and assisting guests with special requests.
• Booking room reservation requests and ensuring accurate information is entered into our systems.
• Performing other duties as assigned.

Qualifications:
We're looking for candidates who are computer literate in Microsoft Windows applications with the ability to work cohesively as part of a team. Your ability to focus on guest needs while remaining calm and courteous is essential. A guest-focused personality is required, and prior experience is an asset. Familiarity with Opera or similar property management systems is preferable along with strong interpersonal and problem-solving abilities. Fluency in both Arabic and English is necessary.

About Raffles Hotels & Resorts:
Founded in Singapore in 1887, Raffles Hotels, Resorts and Residences are renowned for their timeless elegance and remarkable service. At Raffles, we pride ourselves on fostering culture and supporting local communities through various initiatives. Join us in crafting memorable experiences for our guests!

Join Hilton as a Reservations Agent!
We are looking for a dedicated individual who will be the main contact for room reservations at our hotel. As a Reservations Agent, you are expected to provide exceptional service, influencing guests' decisions to stay at our property.

What will you be doing?
As a Reservations Agent, your tasks will include:

• Converting inquiries into contracted business quickly.
• Responding positively to sales inquiries to develop future leads.
• Responding to customers in a highly professional manner.
• Ensuring all reservations are completed accurately to meet the Guest's expectations.
• Providing prompt service while maintaining the hotel's brand standards.

What are we looking for?
A successful Reservations Agent at Hilton should possess:

• A passion for delivering great customer service.
• Excellent communication skills and a professional telephone manner.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

It is advantageous to have previous experience in a Reservations environment and tertiary qualifications or a collegiate-level degree.

About Hilton
Hilton is a leading global hospitality company with a reputation for delivering exceptional guest experiences. We are committed to creating remarkable experiences and our amazing Team Members are at the heart of it all!

Join the Luxury Hospitality at Makkah Clock Royal Tower
At Makkah Clock Royal Tower, A Fairmont Hotel, we invite you to seize an exciting opportunity as a Reservations Agent. This role is pivotal in delivering exceptional service and ensuring guest satisfaction. Our hotel, one of the tallest in the world, prides itself on authentic hospitality in a strategic location near the Holy Ka’aba.

Key Responsibilities:

• Handle all reservation enquiries with professionalism through various channels.
• Convert enquiries into confirmed bookings with personalized recommendations.
• Maintain accurate guest profiles capturing preferences and requests.
• Coordinate with Front Office, Sales, and Revenue teams for smooth operations.
• Manage room allocations and special requests meticulously.
• Support VIP bookings with bespoke arrangements.
• Process payments and billing in line with Fairmont standards.
• Promote upsell opportunities for various services and packages.
• Ensure data accuracy within the Property Management Systems.
• Assist with group reservations as necessary.
• Participate in daily briefings to stay updated on operational priorities.

Qualifications:

• Degree in Hospitality Management or related field.
• Experience in Reservations or Guest Services within luxury hotels is preferred.
• Proficiency in reservation systems like Opera.
• Excellent communication skills in English; additional languages are an asset.
• Strong customer service skills with the ability to manage bookings.
• High attention to detail and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work shifts, including weekends.

This position is open for Saudi Nationals only. If you are passionate about delivering exceptional customer service, we welcome your applications to be a part of our team.

Join Rotana Hotels as a Reservation Agent!
We are seeking a detail-oriented individual to assist customers with their booking needs while providing excellent customer service. The ideal candidate will possess strong communication skills and a proactive approach to handling booking inquiries.

Job Responsibilities:

• Assist customers with booking reservations for flights, hotels, car rentals, and other travel services.
• Answer incoming calls and respond to emails promptly and professionally.
• Provide customers with information on pricing, availability, and other details as needed.
• Make changes to existing reservations and handle cancellations when necessary.
• Ensure accurate and timely processing of reservations in the system.
• Handle any customer complaints or issues related to bookings professionally.
• Collaborate with team members to ensure smooth operations and customer satisfaction.

Candidate Requirements:

• High school diploma or equivalent; relevant certification or training is a plus.
• Proven experience in a customer service role, preferably in the travel industry.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to multitask effectively.
• Familiarity with reservation systems and booking platforms is preferred.
• Ability to remain calm and courteous under pressure.
• Willingness to work in shifts, including evenings, weekends, and holidays.

Join our dynamic team as a Reservations Agent at Hilton!
As a Reservations Agent, you will serve as the key contact for room reservations, providing excellent service that influences guest decisions to stay at our property. Your role is crucial in ensuring a smooth booking process and enhancing the overall guest experience.

What you will be doing:

• Convert inquiries into booked reservations swiftly.
• Respond positively to sales inquiries to generate future leads.
• Identify potential sales leads.
• Deliver professional responses to all customer inquiries, ensuring reservations are accurately completed.
• Provide prompt, efficient service while adhering to brand standards.

What we are looking for:
We seek individuals who are passionate about customer service, possess excellent communication skills, and have strong organizational capabilities.

It would be advantageous if you possess:

• Previous experience in a Reservations environment.
• Tertiary qualifications or a collegiate-level degree.

About Hilton:
Hilton is a leading global hospitality company, dedicated to creating remarkable experiences for our guests. Our unwavering commitment to hospitality and exceptional service has made us a trusted name in the industry for nearly a century. Join us and become part of a team that puts the heart in hospitality!

We are looking for an ambitious employee with experience in marketing and booking hotel rooms to be part of our team, and a commission will be added in addition to the salary.

Join the World of Luxury Hospitality!
We invite you to be a part of Makkah Clock Royal Tower, A Fairmont Hotel, located just steps away from the Masjid Al Haraam. This iconic hotel offers an unparalleled opportunity to engage with guests from around the world and provide them with memorable experiences.

Job Responsibilities:

• Handle all reservation inquiries via phone, email, and online channels with professionalism.
• Convert inquiries into confirmed bookings through personalized recommendations.
• Maintain accurate guest profiles, ensuring preferences and requests are captured correctly.
• Coordinate with Front Office and Sales teams to support smooth operations.
• Manage room allocations and special requests with attention to detail.
• Support VIP bookings and ensure bespoke arrangements.
• Process payments and billing information accurately.
• Respond to guest queries regarding rates and hotel facilities.
• Promote upsell opportunities including room upgrades and dining experiences.
• Assist with group reservations as required.

Qualifications:

• Diploma or Bachelor’s degree in Hospitality Management or related field.
• Previous experience in Reservations or Guest Services, preferably in luxury hotels.
• Proficiency in reservation systems and Property Management Systems (PMS).
• Excellent communication skills in English; additional languages are a plus.
• Strong customer service and sales skills.
• High level of accuracy and attention to detail.

Join our Team as a Reservations Agent at Hilton!
As a Reservations Agent, you will be the main contact for room reservations at our hotel, playing a vital role in providing excellent service to our guests.

Key Responsibilities:

• Convert inquiries into contracted business swiftly.
• Respond positively to sales inquiries to develop future leads.
• Identify appropriate sales leads.
• Maintain professionalism in all customer interactions, ensuring accurate completion of reservations to meet guest expectations.
• Provide prompt and efficient service while upholding hotel brand standards.

Candidate Profile:
We seek individuals who are passionate about delivering great customer service, exhibiting a professional telephone manner and excellent communication skills. The ideal candidate will also possess:

• Outstanding administrative and organizational skills.
• Intermediate computer proficiency.

Previous reservations experience and relevant tertiary qualifications would be advantageous.

About Hilton:
Hilton is a leading global hospitality company dedicated to providing outstanding guest experiences across our global brands. Join us to contribute to our vision of filling the earth with the light and warmth of hospitality.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world. Our hotels are recognized for creating some of the world’s most sought-after properties, providing legendary service inspired by Asian heritage.

About The Job
Based at the Mandarin Oriental Al Faisaliah Riyadh, the Reservations Agent is responsible for overall guest satisfaction by greeting guests warmly and anticipating their individual needs. Responsibilities include processing and confirming guest reservations, maintaining effective communication regarding reservations, and ensuring smooth service delivery across different departments.

Key Responsibilities:

• Answer the hotel’s main telephone number and assist guests and colleagues accordingly.
• Process and confirm guest reservations for rooms, food and beverage, and spa services.
• Maintain established filing systems for all correspondence.
• Document and accommodate special requests from guests.
• Support customer loyalty and property’s brand standards through excellent service.

What We Expect:

• To safeguard all personal and confidential information of guests and colleagues.
• Adhere to hotel policies regarding network and internet usage.
• Support and adhere to all policies & procedures relating to guest safety and sustainability.

Our Commitment to You:

• Learning & Development opportunities tailored for your career growth.
• Health & wellness programs promoting work-life balance.
• Competitive salary and health insurance benefits.

Join Our Team as a Reservations Agent at Rotana Hotels!
Your role as a Reservations Agent is crucial in providing exceptional service to our guests. We are looking for passionate and dynamic individuals who excel in customer service and can offer creative solutions to enhance our guests’ experience.

Key Responsibilities:

• Process and confirm guest room reservations made by clients through phone, letter, or fax.
• Input all reservations into the computer, ensuring accurate record-keeping.
• Address inquiries, complaints, and requests related to reservations.
• Stay updated with all hotel promotions and follow established procedures for processing reservations.
• Demonstrate complete product knowledge and manage rates effectively.
• Maintain filing systems for correspondence and prepare reports as needed.
• Promote good public relations and strive to maximize business.
• Ensure accurate room status information is maintained at all times.
• Answer incoming calls and process information received via fax and email promptly.
• Organize visa requests for hotel guests in accordance with hotel policy.
• Upsell services whenever possible.

Qualifications:
The ideal candidate should have a diploma or degree in the hospitality field and previous experience in hotel reservations. You should be computer literate and possess excellent communication skills, along with proficiency in written and spoken English. Additional language skills are a plus.

Key Competencies:

• Customer Focus
• Teamwork
• Responsibility
• Adaptability
• Understanding the Job
• Recognizing Differences

If you are enthusiastic about hospitality and ready to take your career to the next level, we encourage you to apply and join us at Rotana Hotels!

I need an employee to manage reservations on platforms such as Qathar and Airbnb. The work is during the night shift from 12 AM to 9 AM. The work is simple, especially since the demand during the shift is low. The salary is 1000, and there may be a bonus or commission based on performance in the future.