Reservation agent Jobs in Saudi Arabia

Join Jumeirah as a Reservations Agent!

At Jumeirah, a global leader in luxury hospitality known for crafting unique experiences, an exciting opportunity has arisen in the Reservations Department of Jumeirah Jabal Omar, located just minutes from Masjid Al Haram.

Main Duties:

• Respond promptly and professionally to emails, prioritizing urgent inquiries.
• Handle incoming calls with proper greetings as per hotel standards.
• Collect complete guest information during bookings, ensuring all preferences are documented.
• Communicate any last-minute changes such as new bookings or cancellations to the relevant departments.

Ideal Candidate:

• Strong communication skills and professional demeanor when handling guest inquiries.
• Able to multitask in a fast-paced environment.
• Competent in MS Office applications.

Benefits:
We offer competitive salaries in Saudi Riyals, generous food and beverage benefits, reduced hotel rates globally, and excellent healthcare and leave packages, making this role attractive for high-performing candidates seeking a career in luxury hospitality.

Join Our Team at Mandarin Oriental Al Faisaliah Riyadh!
Are you a master of craft who thrives in a collaborative environment? Do you possess a growth mindset and demonstrate integrity and respect while acting responsibly? We invite you to be part of the exceptional team at Mandarin Oriental, an award-winning operator of some of the most luxurious hotels and residences worldwide.

About the Role:
The Reservations Agent plays a crucial role in ensuring overall guest satisfaction at Mandarin Oriental Al Faisaliah Riyadh. You will be greeted with a warm, sincere voice, recognizing and anticipating individual guest needs while ensuring complete follow-up. Your responsibilities will include assisting guests and colleagues during emergencies by appropriately managing emails, alerts, and messages.

Key Responsibilities:

• Safeguard stored information and maintain confidentiality regarding guests and colleagues.
• Answer hotel’s main telephone number and connect calls accurately.
• Process and confirm guest reservations for Rooms, Food & Beverage, and Spa.
• Verify availability and explain guarantee, special rates, and cancellation policies.
• Document special requests and maintain an organized filing system for all correspondence.
• Ensure excellent service delivery that adheres to the property’s brand standards.

Our Commitment to You:

• Learning & Development: Unique programs crafted for every stage of your career.
• MOstay: Enjoy complimentary nights and attractive rates for your family.
• Health & Wellness: We prioritize your well-being with various health benefits.
• Retirement Plans: Benefits depend on your length of service and role.

Qualifications:
We are seeking dedicated individuals with exceptional communication skills and a commitment to delivering outstanding service. If you are enthusiastic and ready to contribute to our mission of luxury hospitality, apply now!

A reservation management employee is required who can handle work pressure and has experience in reservation management. Work is from 1 PM to 11 PM. Presence and responding to clients are required, as well as managing staff and employees.