Reservation agent Jobs in Saudi Arabia

About the Job
A Reservations Agent will serve as the main contact for room reservations at the hotel; therefore, must offer excellent service and influence the guest’s decision to stay at the property.

What Will I Be Doing?
As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. You are responsible for:

• Converting inquiries into contracted business swiftly.
• Responding positively to sales inquiries to develop future sales leads.
• Identifying sales leads, as appropriate.
• Responding to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the guest's expectations.
• Providing prompt and efficient service while maintaining the hotel’s brand standards.

What Are We Looking For?
A Reservations Agent serving Hilton brands is always working on behalf of our guests and with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• A passion for delivering great customer service.
• A highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

It Would Be Advantageous If You Could Demonstrate:

• Previous experience in a reservations environment.
• Tertiary qualifications or other collegiate-level degrees.

What Will It Be Like to Work for Hilton?
Hilton is the leading global hospitality company with numerous brands, dedicated to providing exceptional guest experiences. As part of Hilton, you will contribute to remarkable hospitality experiences worldwide, supported by a passionate team.

Join Our Team as a Reservations Agent!
At Marriott International, we are looking for a dedicated and enthusiastic individual to fill the position of Reservations Agent at The St. Regis Riyadh. This role is essential in providing exceptional service to our guests while ensuring their reservation needs are met with professionalism and care.

Position Summary:
You will be responsible for processing all reservation requests, changes, and cancellations received via phone, fax, or mail. Your ability to identify guest reservation needs and determine the appropriate room type will be crucial. You will verify availability, explain guarantee and cancellation policies, and accommodate special requests from guests.

Key Responsibilities:

• Process reservations and handle changes or cancellations promptly.
• Identify guest needs and specify appropriate room types.
• Communicate room availability, rates, and policies clearly.
• Utilize sales techniques to maximize revenue.
• Maintain confidentiality of proprietary information and protect company assets.
• Provide excellent service and respond to guest inquiries professionally.

Preferred Qualifications:

• High school diploma or *** equivalent.
• No prior work experience required.
• No supervisory experience necessary.
• No specific license or certification required.

At Marriott International, we are proud to be an equal opportunity employer, and we celebrate a diverse workforce. Join us in delivering exciting experiences at St. Regis Hotels & Resorts, where luxury service is combined with a personal touch.

Join the Team as a Reservations Agent at Marriott International!
Are you passionate about providing exceptional guest experiences? Marriott International is seeking a dedicated Reservations Agent to join our team at W Riyadh. This full-time position involves processing reservation requests and ensuring a high level of customer service. You will play a critical role in accommodating and documenting special guest requests while maximizing hotel revenue.

Key Responsibilities:

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine the appropriate room type.
• Explain policies on guarantees, special rates, and cancellations.
• Input and manage data in the reservation system accurately.
• Follow escalation procedures for addressing guest concerns.
• Work collaboratively to achieve team goals and maintain professional relationships.

Qualifications:

• Education: High school diploma or equivalent (*****
• No relevant work or supervisory experience required.
• Excellent communication skills and professional demeanor.

Marriott International is committed to fostering a diverse workforce and inclusive culture. We invite Saudi nationals who are enthusiastic and eager to contribute to our mission of providing outstanding guest services. If you are looking to maximize your potential in a prestigious global brand, apply today!

Join Rotana Hotels as a Reservations Agent!
We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent, you will be responsible for maintaining effective communication on all reservations made to ensure smooth and efficient service delivery. Your key responsibilities will include:

• Processing and confirming guest room reservations made by clients via phone, letter, or fax.
• Inputting all reservations into the computer and attending to inquiries, complaints, and requests regarding reservations.
• Staying updated with all promotions in and around the hotel and following established procedures for processing room reservations, rates, confirmations, and hotel facilities.
• Showing complete product knowledge and understanding of the rate structure to apply rate management.
• Maintaining an established filing system for all correspondence and collating reports as required by the Reservations Manager or Supervisor.
• Promoting and maintaining good public relations to maximize business.
• Ensuring accurate room status at all times.
• Answering all incoming calls as per Rotana standards and managing email communications.
• Organizing visa requests for hotel guests as per hotel policy and upselling whenever an opportunity is identified.

Skills and Qualifications:
You should possess a diploma/degree in the hospitality field with previous experience in hotel reservations. You must be computer literate, with excellent communication skills and written and oral proficiency in English. Additional language skills are considered an asset.

The ideal candidate will have:

• A customer-focused attitude with a proactive personality.
• A courteous, dynamic, and approachable character.
• The ability to work independently within a structured environment.
• Competencies in understanding the job, teamwork, taking responsibility, recognizing differences, adaptability, and customer focus.

Join our team as a Reservations Agent at Marriott International!
As a part of our dedicated team, you will be responsible for processing all reservation requests, changes, and cancellations through various channels such as phone, fax, or mail. Your role is crucial in understanding guest reservation needs and determining the appropriate room type.

Key Responsibilities:

• Verify availability of room types and rates.
• Explain guarantee, special rates, and cancellation policies to guests.
• Accommodate and document special requests accurately.
• Answer questions regarding property facilities/services and room accommodations.
• Utilize effective sales techniques to maximize revenue.
• Input data accurately in the reservation system.
• Follow escalation procedures for guest concerns.
• Maintain confidentiality of proprietary information and protect company assets.

Requirements:

• Education: High school diploma or equivalent.
• Related Work Experience: No specific experience required.
• Supervisory Experience: Not required.
• License/Certification: None needed.

At Marriott International, we pride ourselves on fostering an inclusive culture and a diverse workforce. Join us to ignite curiosity, expand your horizons and be a part of a global team where you can thrive.

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest's decision to stay at the property.

What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotel's brand standards

What are we looking for?
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.