Full-time Telephone communication clerk Jobs in Saudi Arabia

Join Our Team at Raffles Makkah Palace
Raffles Makkah Palace offers exceptional hospitality standards enriched by Arabian values. We are seeking a dedicated Telephone Operator to join our team and ensure an outstanding communication experience for our guests.

Key Responsibilities:

• Manage all incoming and outgoing calls accurately and courteously.
• Maintain smooth internal telecommunications following Raffles Standards.
• Record and control wake-up calls.
• Assist guests with international calls and queries.
• Address guest requests promptly and report any complaints to the Telephone Supervisor.
• Bill call costs appropriately.
• Maintain a clean work environment and adhere to emergency procedures.

Qualifications:

• Excellent written and verbal communication skills in English.
• Ability to work harmoniously in a team and develop rapport with colleagues and guests.
• Calm and courteous demeanor under all circumstances.
• Secondary Education or relevant qualifications in Hotel Management.
• A minimum of 1 year of relevant experience in a four or five-star hotel.

We embrace diversity and inclusion and respect all individuals, focusing solely on skills and qualifications in employment opportunities.

Join Our Team at Raffles Makkah Palace
Raffles Makkah Palace offers exceptional hospitality standards enriched by Arabian values. We are seeking a dedicated Telephone Operator to join our team and ensure an outstanding communication experience for our guests.

Key Responsibilities:

• Manage all incoming and outgoing calls accurately and courteously.
• Maintain smooth internal telecommunications following Raffles Standards.
• Record and control wake-up calls.
• Assist guests with international calls and queries.
• Address guest requests promptly and report any complaints to the Telephone Supervisor.
• Bill call costs appropriately.
• Maintain a clean work environment and adhere to emergency procedures.

Qualifications:

• Excellent written and verbal communication skills in English.
• Ability to work harmoniously in a team and develop rapport with colleagues and guests.
• Calm and courteous demeanor under all circumstances.
• Secondary Education or relevant qualifications in Hotel Management.
• A minimum of 1 year of relevant experience in a four or five-star hotel.

We embrace diversity and inclusion and respect all individuals, focusing solely on skills and qualifications in employment opportunities.

Join M Hotel Al Dana Makkah as a Telephone Operator!
In this pivotal role, you will be the first point of contact for guests calling the hotel, and your professional demeanor will contribute to a positive experience for each of them. Your responsibilities will include:

• Receiving guest calls warmly and professionally to foster a friendly interaction.
• Communicating effectively with all departments to ensure seamless service delivery.
• Addressing queries with politeness and always exceeding guest expectations.
• Greeting guests by name upon their calls.
• Maintaining up-to-date knowledge of hotel services and local offerings.
• Utilizing the Opera Guest profile system to enhance guest interaction.
• Managing and accurately recording long-distance call vouchers.
• Delivering prompt wake-up calls and maintaining the switchboard for efficient call transferring.
• Taking messages for guests and management while adhering to established standards.
• Following environmental, health, and safety standards as per company policies.

We look forward to your contributions to our team and helping create memorable experiences for our guests!