Full-time Jobs in Saudi Arabia

About the Role

Mastery Academy is seeking a Content Creator to join its team in Madinah, Saudi Arabia. This full-time position is for individuals passionate about creating engaging content and interacting with online communities. The role is suitable for those who are comfortable on camera and eager to contribute to social media marketing efforts.

As a Content Creator, you will be instrumental in promoting Mastery Academy's products and services through innovative social media content. You will represent the company in various marketing materials, including stories, reels, and promotional videos, directly engaging with the audience and fostering an online presence.

Key Responsibilities

• Promote the company's products and services through engaging social media content.
• Appear on camera for company stories, reels, and marketing videos.
• Actively engage with followers and respond to audience interactions on social media platforms.
• Contribute creative content ideas and participate in campaign development.

Qualifications and Requirements

• Must hold Saudi nationality.
• Possess strong communication skills.
• Be comfortable and confident appearing on camera.
• No prior professional experience is required; fresh talents are encouraged to apply.

Required Skills

• Excellent communication skills.

Work Environment

This is a full-time position located in Medina, Al Madinah, Saudi Arabia.

About the Role

Re-cruit-Lytic is seeking a detail-oriented and organized Administrative Records Specialist to join our team remotely. This full-time position is essential for maintaining the accuracy, accessibility, and compliance of digital and scanned records across various departments. The role contributes directly to the organization's operational efficiency and reliable information access by ensuring a structured and audit-ready filing system.

Key Responsibilities

• Receive and process documents from multiple sources including shared inboxes, portals, ticketing systems, and cloud storage platforms.
• Verify document completeness and accuracy, checking for required fields, signatures, and supporting attachments.
• Assign standardized metadata to records, such as client/project ID, date, document type, version, and region, for efficient indexing.
• Apply consistent naming conventions and folder structures to maintain uniformity and organization.
• Convert and prepare files as needed, including PDF merging/splitting, image-to-PDF conversion, file compression, and version control.
• Maintain structured document libraries, distinguishing between draft, final, and archived files.
• Apply retention tags and archival labels in accordance with internal policies and retention schedules.
• Conduct regular quality control audits to identify duplicates, misfiled records, missing pages, or unreadable files.
• Flag discrepancies and route issues to appropriate stakeholders with clear documentation for resolution.
• Maintain error logs and contribute to process improvement initiatives.
• Ensure data accuracy and consistency across all stored records.
• Handle sensitive and confidential information in strict accordance with established access control policies.
• Adhere to retention schedules, legal hold requirements, and deletion/archiving procedures.
• Support audits by efficiently retrieving requested records and documenting chain-of-custody steps.
• Ensure ongoing compliance with internal and regulatory record-keeping standards.
• Collaborate with various teams, including HR, Finance, Operations, Legal, and Customer Support, to clarify document requirements and resolve issues.
• Provide regular updates on processing status, backlog levels, and turnaround times.
• Communicate clearly and proactively when issues, delays, or discrepancies arise.
• Support cross-functional teams by maintaining accessible and well-organized records.

Qualifications and Requirements

• Experience in records management, administrative support, document control, or clerical roles is preferred.
• Strong attention to detail with the ability to consistently follow filing and naming standards.
• Comfortable handling confidential information and adhering to strict procedures.
• Basic computer proficiency, including experience with file systems, spreadsheets, PDF software, and collaboration tools.
• Ability to work independently in a remote environment while maintaining high levels of accuracy and consistency.

Required Skills

• Records Management
• Administrative Support
• Document Control
• Clerical Roles
• Attention to Detail
• Confidential Information Handling
• File Systems
• Spreadsheets
• PDF Software
• Collaboration Tools
• Independent Work

Work Environment and Details

This is a full-time, remote position. The role is based in Medina, Al Madinah, Saudi Arabia. Experience required is 0-1 year.

About the Role

Re-cruit-Lytic is seeking detail-oriented individuals to join its global support team as Virtual Customer Service Representatives. This is a full-time, fully remote position focused on delivering exceptional customer service. As a Virtual Customer Service Representative, you will be a primary point of contact, ensuring all customer interactions are professional and contribute to a positive customer experience. The role is suited for individuals who are communicative and detail-oriented, aiming to assist customers across multiple channels, resolve issues, and support the continuous improvement of customer service operations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate information on products, services, and company policies.
• Communicate clearly, professionally, and empathetically with all customers.
• Represent the company positively and professionally in every interaction.
• Assist customers with basic technical or service-related issues.
• Guide customers through solutions in a clear and supportive manner.
• Handle customer complaints with patience and professionalism.
• Escalate complex issues to the appropriate internal teams when necessary.
• Process customer orders, returns, exchanges, and service requests efficiently.
• Maintain accurate and up-to-date records of customer interactions within CRM systems.
• Follow up on open customer cases to ensure timely and satisfactory resolution.
• Ensure all customer documentation is complete and current.
• Meet established quality standards and productivity targets.
• Actively participate in training sessions and team meetings.
• Stay informed on product updates, policy changes, and procedural updates.
• Share feedback to contribute to the improvement of customer experience and internal processes.
• Collaborate effectively with team members in a remote work setting.

Qualifications and Requirements

• Strong verbal and written communication skills in English.
• Previous customer service or call center experience is preferred.
• Excellent listening and interpersonal skills.
• Ability to remain calm and professional, especially under pressure.
• Basic technical proficiency and the ability to learn new systems quickly.
• Good typing speed and accuracy.
• Strong problem-solving abilities with a consistent customer-focused mindset.
• Must be reliable, self-motivated, and capable of working independently.
• Adaptability to changing processes and priorities.
• Additional languages are considered a plus for supporting a global customer base.

Required Skills

• Customer Support
• Communication (Verbal and Written)
• Issue Resolution
• Troubleshooting
• Order Management
• Case Management
• Performance Management
• Team Collaboration
• Customer Service
• Call Center Operations
• Active Listening
• Interpersonal Skills
• Stress Management
• Technical Aptitude
• System Learning Agility
• Typing Proficiency
• Problem-Solving
• Customer Focus
• Self-Motivation
• Independence
• Adaptability

Work Environment and Details

This is a full-time, fully remote position. The role is based in Medina, Al Madinah, Saudi Arabia, supporting a global customer base. Re-cruit-Lytic is committed to fostering a positive and inclusive remote workplace where employees are supported in their professional growth and success. The company emphasizes a collaborative remote team culture with ongoing feedback and recognition.

About the Role

Re-cruit-Lytic is seeking a dedicated and organized Virtual Executive Assistant to provide high-level administrative support to its executives and leadership teams. This remote role is crucial for ensuring the smooth and efficient daily operations of our leadership, contributing directly to their productivity and the overall success of the organization. The ideal candidate will be professional, detail-oriented, and adept at managing multiple priorities in a dynamic environment. As a Virtual Executive Assistant, you will be instrumental in maintaining order, enhancing efficiency, and supporting key business decisions. Your ability to manage schedules, coordinate communications, and organize meetings will be vital in empowering our executives to focus on strategic initiatives.

Key Responsibilities

• Manage executive calendars, including scheduling meetings, appointments, and setting reminders to ensure optimal time utilization.
• Handle incoming emails and communications, prioritizing messages and responding appropriately on behalf of executives.
• Maintain clear, professional, and timely communication, both internally and externally, representing the executives effectively.
• Coordinate internal and external correspondence, ensuring all communications are handled with accuracy and professionalism.
• Track tasks, deadlines, and priorities for executives, ensuring timely completion of all assigned duties.
• Organize and follow up on action items derived from meetings and communications to ensure accountability and progress.
• Assist in managing day-to-day administrative workflows, streamlining processes for greater efficiency.
• Ensure all activities and tasks are properly documented and tracked for easy reference and review.
• Coordinate meeting logistics, including preparing agendas, distributing materials, and managing virtual meeting setups.
• Take accurate notes during meetings and distribute concise summaries or lists of action items to attendees.
• Arrange travel plans, accommodations, and detailed itineraries when required by executives.
• Ensure all scheduling and logistical arrangements align with executive priorities and objectives.
• Prepare, format, and organize various documents, reports, and presentations to a high standard.
• Maintain organized digital files and records, ensuring easy accessibility and retrieval of information.
• Assist with data entry and information management tasks, ensuring accuracy and integrity of data.
• Ensure all documentation is accurate, up-to-date, and readily accessible to relevant stakeholders.

Qualifications and Requirements

• Previous experience in an administrative, executive assistant, or coordination role is preferred.
• A high level of discretion and professionalism is required when handling sensitive and confidential information.
• Must be self-motivated and capable of working independently within a remote environment.
• Must be adaptable and responsive to changing priorities and demands.

Required Skills

• Excellent verbal and written communication skills in English.
• Exceptional organizational and time management abilities.
• Proficiency in managing competing priorities and multitasking effectively.
• Comfortable and adept at using digital tools, calendars, and collaboration platforms.
• Strong attention to detail and robust problem-solving skills.
• Skilled in calendar and communication management.
• Proficient in task and workflow coordination.
• Experienced in meeting and travel support.
• Competent in documentation and administrative support.

Work Environment and Details

This is a full-time, remote position. The role is based with Re-cruit-Lytic, a company that values a flexible working environment. While the role is remote, it supports executives located in Medina, Al Madinah, Saudi Arabia. Experience of 0-1 year is required for this position.

About the Role

TestCrew is seeking an Android Mobile Engineer to join its team in Al Madinah, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience who are looking to contribute to the development of stable and scalable production Android applications. The role emphasizes API integration, the utilization of media streaming SDKs, and ensuring high performance, reliability, and security in developed applications.

The successful candidate will play a key role in delivering robust Android applications, with a focus on architectural design that supports scalability, maintainability, and performance. This position requires a proactive approach to release automation, observability, and incident resolution to ensure a seamless user experience.

Key Responsibilities

• Design and deploy production-ready Android applications to the Google Play Store.
• Lead the architectural design of Android applications to ensure scalability, reliability, performance, and maintainability.
• Integrate backend APIs and distributed systems effectively into Android applications.
• Implement real-time updates, push notifications, background synchronization, and event-driven workflows.
• Integrate and optimize media streaming SDKs within the Android environment.
• Optimize application performance, including memory usage, battery consumption, startup time, and network efficiency.
• Manage the Android CI/CD pipeline, including Play Store releases, versioning, and staged rollouts.
• Drive crash monitoring, implement observability solutions, and actively participate in production incident resolution.
• Build applications that are resilient to poor network conditions, Android lifecycle constraints, background execution limits, and device fragmentation.
• Contribute to Android app hardening, obfuscation, tamper resistance, and threat detection measures.

Required Qualifications

• Demonstrated experience in successfully shipping production Android applications to the Google Play Store.
• Mandatory expertise in Kotlin.
• Deep understanding of the Android SDK, Jetpack components, Android app lifecycle, background work execution, and modern Android architecture patterns.
• Production experience integrating media streaming or real-time communication SDKs on Android.
• Proven experience integrating backend APIs, distributed services, and third-party SDKs.
• Strong understanding of Android performance, stability, memory management, battery optimization, and network usage.
• Experience with CI/CD pipelines, release automation, crash analysis tools, application monitoring, and staged rollout strategies.
• Experience in secure mobile development practices and API integration.
• Experience with Android app obfuscation, hardening techniques, and threat detection.

Technical Skills

• Android Development
• API Integration
• Media Streaming SDKs
• Performance Optimization
• Reliability Engineering
• Mobile Security
• Release Automation
• Observability
• Kotlin
• Android SDK
• Jetpack Components
• App Lifecycle Management
• Background Work Processing
• Modern Android Architecture Patterns
• Distributed Services
• CI/CD (Continuous Integration/Continuous Deployment)
• Crash Analysis Tools
• Application Monitoring
• Staged Rollout Strategies
• Secure Mobile Development Practices
• Android App Obfuscation
• App Hardening Techniques
• Threat Detection
• Streaming Media Integration
• Low-latency Communication
• Offline-first Design Principles
• Resilient Synchronization Mechanisms
• Production Diagnostics
• Jetpack Compose UI (preferred)

Work Context

This is a full-time position based in Al Madinah, Saudi Arabia. The role is suitable for candidates with 0-1 years of experience, offering an opportunity to develop expertise in production Android application development within a professional environment.

About the Role

TestCrew is seeking a Senior Backend Engineer to join our team in Medina, Saudi Arabia. This role is central to leading the scaling, refactoring, and long-term development of our backend platform. The position requires deep expertise in designing and operating high-throughput distributed systems, with a focus on performance, reliability, scalability, and maintainability. The ideal candidate will provide hands-on technical leadership in modern backend architecture, distributed systems design, database optimization, and cloud-native technologies. While experience with Go and PostgreSQL is preferred, candidates with significant Java expertise will also be considered. This is not a ************ role.

Key Responsibilities

• Design, develop, and scale distributed backend systems to support high-throughput, low-latency workloads.
• Lead the modernization and refactoring of legacy systems while ensuring stability and continuity of production environments.
• Optimize PostgreSQL databases, including schema design, query performance, indexing strategies, and database migrations.
• Develop and maintain low-latency APIs for web, mobile, and real-time client applications.
• Drive architectural decisions concerning concurrency, fault tolerance, consistency models, retry mechanisms, and system resilience.
• Enhance platform reliability through observability, monitoring, alerting, and incident response practices.
• Collaborate with cross-functional teams to define technical roadmaps and ensure scalable, maintainable solutions.
• Establish and promote engineering best practices, code quality standards, and operational excellence.

Required Qualifications

• Proven experience designing, building, and operating distributed systems in production environments.
• Strong programming expertise in Go and/or Java.
• Advanced PostgreSQL experience, including schema design, query optimization, indexing, performance tuning, and operational management.
• Demonstrated experience safely refactoring and modernizing legacy applications and architectures.
• Strong experience with cloud platforms, Kubernetes, containerized deployments, and modern CI/CD practices.
• Solid understanding of reliability engineering principles, observability, monitoring, and incident management.
• Strong knowledge of authentication and authorization frameworks and security best practices.
• Excellent problem-solving, analytical, and communication skills.

Technical Skills

• Backend Technologies: Go, Java
• Database Management: PostgreSQL, Database Migration Tools, Large-scale schema migration strategies
• Cloud & Infrastructure: Cloud Platforms, Kubernetes, Containers, CI/CD Pipelines
• Reliability & Observability: Reliability Engineering, Observability, Monitoring, Alerting, Incident Management, OpenTelemetry, Distributed Tracing
• Security: Authentication, Authorization, Security Best Practices, OpenFGA, Keycloak, OpenID Connect (OIDC)
• Architecture & Design: Microservices, Event-Driven Architectures, High-Availability, Disaster Recovery, Fault-Tolerant System Design
• Messaging & Event Streaming: Kafka, Messaging Platforms, Event-Streaming Platforms
• General Skills: Problem-solving, Analytical Skills, Communication Skills

Role Details

This is a full-time position for a Senior Backend Engineer at TestCrew, located in Medina, Saudi Arabia. The role requires over 10 years of experience.

About the Frontend Developer Role

TestCrew is seeking a Frontend Developer to join our team in Al Madinah, Saudi Arabia. This full-time position involves leading the frontend architecture for complex, production-grade web applications. The role requires integrating these applications with distributed backends and real-time services, focusing on scalability, maintainability, and high performance.

Key Responsibilities

• Design and develop scalable and maintainable web applications.
• Lead the architecture for state management, data fetching, and rendering performance optimization.
• Build real-time user interfaces using technologies such as WebSockets and Server-Sent Events (SSE).
• Continuously improve the performance, reliability, error handling, and observability of frontend applications.
• Debug complex issues related to browser performance and real-time data flows.
• Define API contracts and establish resilient integration patterns with backend development teams.
• Drive frontend development standards, including testing methodologies, code quality, and deployment processes.

Required Qualifications and Experience

• Demonstrated deep frontend experience at a production scale.
• Strong proficiency in TypeScript and React, along with modern frontend architectural patterns.
• Proven experience with state management solutions, optimizing rendering performance, and managing large codebases.
• Experience with asynchronous data flows and implementing real-time UI patterns.
• A strong production mindset focused on reliability, observability, and maintainability.
• Excellent browser tooling and debugging skills.
• Experience with automation testing for frontend applications, specifically using Playwright.

Technical Skills

• TypeScript
• React
• WebSockets
• SSE (Server-Sent Events)
• Playwright
• ****
• WebRTC

Work Details

This is a full-time position based in Al Madinah, Saudi Arabia (Medina). The company is TestCrew.

About the Role

Multilink Management Consultants is seeking a qualified and motivated Quality Control Engineer to join its team in Yanbu, Al Madinah, Saudi Arabia. This full-time position is essential for upholding the highest standards in valve servicing, repair, and maintenance within the Oil & Gas industry. The successful candidate will be responsible for implementing and overseeing quality control procedures, ensuring compliance with client specifications and industry standards, and maintaining comprehensive documentation related to valve operations.

Key Responsibilities

• Perform quality inspections during valve servicing and maintenance activities.
• Ensure compliance with client specifications, industry standards, and company quality requirements.
• Prepare and maintain all relevant QC documentation and records.
• Coordinate with workshop and operations teams to ensure quality objectives are achieved.
• Assist in audits, inspections, and client quality requirements as needed.

Required Qualifications and Experience

• 2-5 years of experience in valve servicing, repair, and maintenance.
• Good knowledge of quality control procedures related to valves used in the Oil & Gas industry.
• Experience in preparing, reviewing, and maintaining valve-related quality documentation, inspection reports, and test records.
• Familiarity with valve inspection, testing, calibration, and certification requirements.
• Ability to read and interpret technical drawings, specifications, and quality standards.
• Prior experience in refinery or plant shutdown/turnaround activities will be an added advantage.

Essential Skills

• Valve Servicing, Repair, and Maintenance
• Quality Control Procedures
• Oil & Gas Industry Standards
• Quality Documentation and Inspection Reports
• Valve Inspection, Testing, Calibration, and Certification
• Interpretation of Technical Drawings, Specifications, and Quality Standards
• Strong Attention to Detail
• Documentation Skills

Work Location and Type

This is a full-time position based in Yanbu, Al Madinah, Saudi Arabia. The role involves working within the Oil & Gas sector, specifically focusing on valve servicing operations.

About the Role

Yanbu Aramco Sinopec Refining Company (YASREF) Ltd. is seeking a Cybersecurity Specialist to join its team in Yanbu, Al Madinah, Saudi Arabia. This full-time position is integral to establishing and maintaining a robust information security and cybersecurity governance program. The specialist will guide the implementation of cybersecurity practices across the organization, focusing on protecting critical systems and data from cyber threats and malicious attacks. This role is key in ensuring continuous adherence to YASREF's internal and external mandates, safeguarding company and third-party information from data breaches.

Key Responsibilities

• Define, communicate, and control a strong information security and cybersecurity governance program.
• Guide and implement cybersecurity practices and governance within the organization.
• Defend computers, servers, mobile devices, electronic systems, networks, and data from malicious attacks.
• Establish and implement frameworks and processes for continual adherence to YASREF's internal and external mandates.
• Implement and audit controls to protect company and third-party information from data breaches and cyber-attacks.
• Report regularly to hierarchy, implement pertinent policies, exchange information, and discuss relevant KPIs/performance parameters.
• Develop and update guidelines and procedures for the Information Security Division to meet standard guidelines and compliance requirements.
• Ensure adherence to the Risk Assessment process as per ISO 31000 in line with the Corporate Enterprise Risk Management methodology.
• Conduct internal technical and process risk assessments as part of Self-Assessment activities.
• Review and measure the performance and effectiveness of implemented OT & IT controls, mitigating identified IT Risks/gaps.
• Develop the ability to prevent security incidents, respond quickly to crisis situations, and recover within agreed timeframes.
• Research and recommend appropriate technology controls to prevent, detect, and respond to security compromises.
• Review Information Security postures by scheduling and performing internal security audits, including random audits at vendor facilities.
• Facilitate and maintain audit evidence and closure of audit findings for Internal Audits, including Internal Controls Framework, Enterprise Risk Management (ERM), ISO 27001, ISA 99 / IEC 62443, and Corporate Governance Audits.
• Adopt and align existing IT and OT Controls to meet NIST Cyber Security Framework (NIST-CSF), 800-82, 800-53 requirements, Saudi Arabian Monetary Agency (SAMA), National Cyber Security Authority (NCA), High Commission for Industrial Security (HCIS), ISO 27001, and SANS Top 20 Critical Controls.
• Develop and implement a data classification and privacy framework, assisting business departments with data categorization to ensure adequate technical controls are applied.
• Establish an IT and OT governance body, along with an advisory board, to provide oversight for developing common IT guidelines and procedures for integrated IT/OT security.
• Maintain and continually improve IT Governance functions.
• Review and analyze existing processes including Organizational Information Security, Access Controls, Change Management, Human Resource Security, Incident Management, Asset Management, Operational and Communicational Security, System development and maintenance, Physical Security, IT Continuity, and Compliance controls.
• Impart Information security awareness trainings and conduct Phishing Simulation exercises to measure user awareness levels.
• Design and develop appropriate training programs to enhance security awareness through various media.
• Document resources required, including personnel, in a disaster scenario, and identify recovery priorities.
• Validate and analyze risks of disruptions, prioritize activities, and evaluate disruption-related risks, mitigating problems in line with business continuity objectives.
• Prepare, validate, and deliver an OT and IT continuity requirement sheet with Key Risk Areas (KRA) and Key Performance Indicators (KPI).
• Provide required support for Industrial Control Systems, Electrical Automation Systems, Cybersecurity Systems, network, and their operations.
• Participate in Cybersecurity research and stay abreast of the latest security issues.
• Perform other job-related duties as assigned by the direct Supervisor.

Qualifications and Requirements

• Bachelor's Degree in Computer Science, IT, Computer Engineering, or equivalent.
• Relevant cybersecurity certification.
• Over 10 years of relevant work experience.

Required Skills and Expertise

• Information Security Governance
• Cybersecurity Governance
• Risk Assessment (ISO 31000)
• OT & IT Controls Management
• IT Risk Mitigation
• Security Incident Response
• Technology Controls Implementation
• Internal and Vendor Security Audits
• Internal Controls Framework
• Enterprise Risk Management (ERM)
• ISO 27001, ISA 99 / IEC 62443
• Corporate Governance Audits
• NIST Cyber Security Framework (NIST-CSF), NIST 800-82, NIST 800-53
• Compliance with SAMA, NCA, HCIS regulations
• SANS Top 20 Critical Controls
• Data Classification and Privacy Framework development
• IT and OT Governance
• IT/OT Convergence principles
• IT Governance Functions
• Knowledge of Access Controls, Change Management, Human Resource Security, Incident Management, Asset Management, Operational Security, Communicational Security, System Development and Maintenance, Physical Security, IT Continuity, and Compliance controls.
• Information Security Awareness Training and Phishing Simulation design
• Disaster Recovery Planning and Business Continuity management
• Support for Industrial Control Systems (ICS), Electrical Automation Systems, Cybersecurity Systems, and Network operations.
• Cybersecurity Research
• Strong communication skills.

Work Location and Type

This is a full-time position based in Yanbu, Al Madinah, Saudi Arabia. The role involves work within the city of Yanbu and potentially the broader Medina region.

About the Role

Re-cruit-Lytic is seeking a detail-oriented and organized Remote Data Entry Specialist - Assistant Administrator to join their team. This is a fully remote, full-time position based in Medina, Al Madinah, Saudi Arabia. The role is suitable for individuals with 0-1 years of experience who are comfortable with both data entry and general administrative support tasks. In this position, you will be instrumental in maintaining accurate records, updating internal systems, and supporting daily administrative workflows, thereby contributing to operational efficiency and reliable information management.

The role requires ensuring the precision of data and maintaining organization across various tasks. This position offers a flexible, fully remote working environment with opportunities for career development within a supportive team.

Key Responsibilities

• Input, update, and maintain data across spreadsheets, databases, and internal systems with a high degree of accuracy.
• Verify data accuracy, completeness, and currency of records.
• Organize and maintain structured digital files and datasets.
• Identify and correct inconsistencies or errors in data to ensure data integrity.
• Assist with routine administrative tasks and internal processes to support operational flow.
• Maintain trackers, logs, and reporting documents to monitor progress and key metrics.
• Support the coordination of tasks to ensure their timely completion.
• Help manage and organize documentation for easy access and retrieval.
• Review incoming requests and route them to the appropriate team members or departments.
• Communicate clearly with team members regarding updates, data issues, or task statuses.
• Track task progress and follow up on outstanding items to ensure deadlines are met.
• Provide regular updates on completed and pending work to supervisors or relevant stakeholders.
• Maintain standardized formats across all data entries and documentation.
• Perform routine checks to ensure data quality and consistency across all systems.
• Support process documentation and contribute to workflow improvement initiatives.
• Assist in preparing basic reports or summaries as required.

Qualifications and Requirements

• Strong attention to detail and a commitment to accuracy in all data handling tasks.
• Basic proficiency with data management tools such as Microsoft Excel, Google Sheets, or similar spreadsheet software.
• Good organizational and time management skills to effectively manage multiple tasks and deadlines.
• Ability to follow structured processes and instructions carefully and consistently.
• Clear written communication skills for effective interaction with team members.
• Comfortable and capable of working independently in a remote environment.
• Reliable, self-motivated, and able to manage repetitive tasks consistently without compromising quality.
• Previous data entry or administrative experience is a plus but not a mandatory requirement.

Required Skills

• Data Entry
• Administrative Support
• Data Management
• Spreadsheet Skills (Microsoft Excel, Google Sheets)
• Record Keeping
• Task Coordination
• Documentation
• Workflow Support
• Attention to Detail
• Time Management
• Remote Operations
• Business Support
• Team Collaboration
• Written Communication

Work Environment and Benefits

This is a full-time, fully remote position based in Medina, Al Madinah, Saudi Arabia. Re-cruit-Lytic offers a competitive compensation package, structured onboarding and training support, and opportunities for career development and progression within a supportive and collaborative team culture. Regular feedback and performance recognition are provided.

About the Role

Yanbu Aramco Sinopec Refining Company (YASREF) Ltd. is seeking a Senior IT System Analyst to join its team in Yanbu, Saudi Arabia. This full-time position is responsible for providing professional support across a range of IT programming, application, and operational tasks. The role involves designing, documenting, and coding program logic, as well as offering technical training, guidance, and resource support to end-users and department staff. This position is key to supporting and enhancing existing applications, planning and executing IT programs aligned with YASREF's strategies, and engaging in technical discussions to ensure optimal technical solutions.

The Senior IT System Analyst will provide guidance and solutions for project implementation challenges, contributing to the smooth operation and continuous improvement of YASREF's IT systems. This role requires a proactive approach to identifying areas for modification and improvement in both existing and new applications.

Key Responsibilities

• Provide professional support for IT programming, application, and operation tasks, including designing, documenting, and coding program logic.
• Offer technical training, guidance, and resource support to end-users and proponent department staff.
• Support and enhance existing applications to ensure optimal performance.
• Assist in planning, execution, and implementation of IT programs in compliance with YASREF's strategies and operational priorities.
• Engage in technical discussions with stakeholders to ensure the provision of optimal technical solutions.
• Provide guidance and solutions to resolve project implementation problems.
• Develop existing applications and contribute to new application creation by analyzing areas for modification and improvement.
• Develop new routine applications to meet specific customer requirements.
• Research, design, develop, and test operating system-level software, compilers, network distribution software, and computing applications.
• Set operational specifications and formulate/analyze software requirements, potentially designing embedded systems software.
• Apply principles of computer science, engineering, and mathematical analysis to IT challenges.
• Document current state architecture, design ideal state architecture, and develop plans for deploying new solutions to meet business needs.
• Create, update, and maintain a roadmap for application software development, prioritizing work according to business requirements.
• Perform analysis and make recommendations requiring high technical competency.
• Design databases and define data dictionary criteria.
• Perform complex programming tasks, including designing, documenting, and coding program logic.
• Define system requirements, priorities, and viable alternatives.
• Coordinate staff efforts to assess, install, test, and maintain computer software systems.
• Coordinate conversions and upgrades to vendor systems.
• Act as a project lead, directing IT systems analysts and providing coordination on assigned projects.
• Develop user documentation and departmental policies and procedures impacting application system use.
• Monitor system releases and assess their applicability to the organization.
• Maintain Standard Operating Procedures for all technology systems and processes.
• Provide logs and reports to support internal investigations.
• Manage escalations and provide Subject Matter Expert support for recurring incidents.
• Monitor systems and user behavior, reporting any suspicious activity.
• Design and perform applications software tests and respond to user emails to diagnose and correct performance issues.
• Monitor, identify, and correct software defects to maintain fully functioning applications.
• Conduct horizon scanning, explore external developments, and evaluate their potential impact or usefulness to the organization.
• Ensure operational compliance, identify non-compliance with organizational policies and procedures, and report/correct such issues.
• Manage workstreams or small projects within transformational change programs, ensuring integration with related projects.
• Ensure compliance with all cybersecurity guidelines and procedures regarding change control, security, auditing, release, configuration, problem, and incident management.
• Monitor daily operational activities, evaluate overall performance by gathering, analyzing, and interpreting data and metrics.
• Provide regular updates to Senior Management.
• Provide end-user training on systems and procedures as needed.
• Establish plans and ensure team adherence for successful project delivery within agreed timelines.
• Perform other job-related duties as assigned by the direct Supervisor.

Qualifications and Requirements

• Bachelor’s Degree in Computer Science, IT, Computer Engineering, or equivalent.
• Professional certification in Data Analytics, Data Security, Information System Solution Architect, IT Network, IT Audit, or equivalent.

Required Skills and Competencies

• IT programming, application, and operation tasks
• Designing, documenting, and coding program logic
• Technical training, guidance, and resource support
• Application support and enhancements
• Planning and execution of IT programs
• Technical discussions and solution provision
• Resolving project implementation problems
• Analyzing and identifying areas for application modification and improvement
• Developing new routine applications
• Research, development, and testing of operating system-level software, compilers, and network distribution software
• Setting operational specifications and formulating/analyzing software requirements
• Designing embedded systems software
• Applying principles of computer science, engineering, and mathematical analysis
• Documenting current state architecture and designing ideal state architecture
• Developing plans and solutions for deploying new solutions
• Creating, updating, and maintaining roadmaps for application software development
• Prioritizing development work in line with business requirements
• Performing analysis and making recommendations with high technical competency
• Database design and data dictionary criteria definition
• Defining system requirements, priorities, and viable alternatives
• Coordinating staff efforts for software system assessment, installation, testing, and maintenance
• Coordinating conversions and upgrades to vendor systems
• Project leadership and directing IT systems analysts
• Providing leadership and coordination on projects
• Developing user documentation and departmental policies and procedures
• Monitoring system releases and assessing applicability
• Maintaining Standard Operating Procedures for technology systems and processes
• Providing logs and reports for internal investigations
• Managing escalations and providing Subject Matter Expert support
• Monitoring systems and user behavior for suspicious activity
• Designing and performing applications software tests
• Responding to user emails for issue diagnosis and correction
• Identifying and correcting software defects
• Conducting horizon scanning and evaluating external developments
• Ensuring operational compliance and reporting/correcting non-compliance
• Managing workstreams or small projects within transformational change programs
• Applying structured change management methodologies
• Ensuring compliance with cybersecurity guidelines and procedures (change control, security, auditing, release, configuration, problem, and incident management)
• Monitoring daily operational activities and evaluating overall performance
• Gathering, analyzing, and interpreting data and metrics
• Providing regular updates to Senior Management
• Providing end-user training on systems and procedures
• Establishing plans and ensuring team adherence for project delivery
• Communication
• Problem-solving
• Leadership

Work Environment and Location

This is a full-time position based in Yanbu, Al Madinah, Saudi Arabia, with the primary city of operation being Yanbu.

About the Role

Yanbu Aramco Sinopec Refining Company (YASREF) Ltd. is seeking a skilled Cybersecurity Analyst to join its team in Yanbu, Al Madinah, Saudi Arabia. This full-time position is essential for protecting YASREF's digital assets and ensuring compliance with internal and external security mandates. The Cybersecurity Analyst will play a key role in developing, implementing, and maintaining robust information security programs to defend critical systems and data against evolving cyber threats.

Role Overview and Responsibilities

This role involves a comprehensive approach to cybersecurity, focusing on access management, policy development, incident response, and continuous risk assessment. The Cybersecurity Analyst will be instrumental in translating cybersecurity best practices into actionable security controls and programs within a complex organizational environment. Key responsibilities include:

• Determining and managing information access requirements, and planning, coordinating, and implementing comprehensive information security programs.
• Monitoring and advising on information security matters to ensure the effective operation and maintenance of YASREF's internal Cybersecurity controls.
• Participating in the development and publication of Cybersecurity policies, procedures, standards, and guidelines, ensuring alignment with best practices and compliance requirements.
• Reviewing and addressing violations of computer security procedures, and engaging with violators to prevent recurrence.
• Coordinating and executing Cybersecurity projects across YASREF.
• Promptly alerting top management and the Information Technology department to Cybersecurity suspicions and incidents.
• Participating in organization-wide data classification assessments and security audits.
• Contributing to the creation of cryptographic protocols for encrypting sensitive data, including emails and files.
• Participating in the development and refinement of incident response plans, annual IT risk assessments, and associated risk mitigation and avoidance strategies.
• Documenting Cybersecurity incidents, emergency measures taken, and procedures and tests conducted.
• Collaborating with government IT departments and the legal department to ensure compliance with safety and security regulations, and implementing policies mandated by law enforcement agencies to manage security vulnerabilities.
• Developing, managing, and maintaining user security awareness programs for all computer users.
• Contributing to YASREF's efforts to achieve and maintain ISO 27001 Information Security Management certification.
• Participating in risk assessment processes for both existing and new projects, ensuring comprehensive Cybersecurity compliance.
• Creating and editing cybersecurity-related documentation, including writing technical specifications to assess the application of security safeguards against vulnerabilities.
• Providing essential support for Industrial Control Systems (ICS), Electrical Automation Systems, Cybersecurity systems, and network operations.
• Engaging in Cybersecurity research to stay abreast of the latest security issues and actively participating in the continuous education of Cybersecurity practices.
• Performing other job-related duties as assigned by the direct supervisor.

Qualifications and Experience

• Bachelor’s Degree in Computer Science, IT, Computer Engineering, or an equivalent field.
• Possession of a relevant Cybersecurity certification.
• A minimum of 5 years of relevant work experience in cybersecurity.

Required Skills and Expertise

• Cybersecurity
• Information Security
• Risk Assessment
• Incident Response
• Auditing
• Security Policies
• Network Security
• Data Classification
• Cryptography
• User Security Awareness
• Industrial Control Systems (ICS) Security
• Electrical Automation Systems Security

Work Environment and Location

This is a full-time position located in Yanbu, Al Madinah, Saudi Arabia, with the cities of Yanbu and Medina being relevant locations. The role requires a dedicated professional committed to maintaining a secure digital environment.

About the Role

2P Perfect Presentation is seeking a dedicated Customer Service professional to join their team in Al Madinah Al Munawwarah. This role is essential for delivering a high-quality customer journey across multiple touchpoints. The position focuses on understanding customer needs, resolving inquiries efficiently, and enhancing overall customer satisfaction. The ideal candidate will be customer-focused, proactive, and capable of adapting to various customer service channels and operational demands to contribute to a consistent and positive customer experience.

Key Responsibilities

• Handle customer inquiries, requests, and feedback received through various communication channels, including phone, email, chat, social media, and in-person interactions.
• Ensure the timely and professional resolution of customer issues and complaints, aiming for first-contact resolution where possible.
• Maintain accurate and detailed records of all customer interactions and follow up on outstanding issues as necessary to ensure complete satisfaction.
• Collaborate effectively with internal teams to identify opportunities for process improvements and enhance overall customer experience outcomes.
• Identify recurring customer issues and trends, providing constructive suggestions for service enhancements and preventative measures.
• Actively support customer retention and satisfaction initiatives through proactive engagement and exceptional service delivery.
• Ensure strict compliance with all company policies, established service standards, and quality guidelines.
• Contribute to the generation of reports and the tracking of key performance indicators related to customer satisfaction and service performance.

Qualifications and Requirements

• Any educational background is acceptable, combined with relevant experience in customer service, customer experience, or related fields.
• Possess strong communication and interpersonal skills, enabling effective interaction with a diverse customer base.
• Demonstrate a proactive problem-solving mindset with a keen attention to detail to address customer needs accurately.
• Exhibit the ability to work effectively under pressure and manage multiple tasks simultaneously while maintaining high service quality.
• Proficiency in MS Office suite is required; experience with customer service tools and CRM systems is preferred.
• Fluency in both Arabic and English is essential for effective communication.

Required Skills

• A strong customer-first mindset, prioritizing customer needs and satisfaction in all interactions.
• Excellent professional communication skills, both written and verbal.
• Effective time management and organizational skills to handle a high volume of inquiries and tasks efficiently.
• High adaptability and a strong sense of teamwork to collaborate with colleagues and support team goals.
• Proficiency in conflict resolution techniques to de-escalate situations and find mutually agreeable solutions.
• Basic reporting and data handling capabilities to contribute to performance analysis.
• Understanding of marketing principles and client acquisition strategies to support business growth.

Job Details

This is a full-time position. The role requires 0-1 year of experience. The company is 2P Perfect Presentation, and the location is Al Madinah Al Munawwarah, Saudi Arabia.

About the Role

RecruitLyticx Hires is seeking detail-oriented individuals to join its global support team as Virtual Customer Service Representatives. This is a fully remote, full-time position for individuals who can work independently and are committed to providing excellent service. As a primary point of contact, you will assist customers through various channels, ensuring professional and attentive interactions. This role is suitable for communicative individuals focused on customer satisfaction, offering opportunities for professional development and impact.

Your responsibilities will include managing customer inquiries, resolving issues, and providing accurate information, all while upholding the company's professional image. A proactive approach to problem-solving and a commitment to continuous improvement in customer service delivery are essential.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat, providing accurate information on products, services, and policies.
• Communicate clearly, professionally, and empathetically, representing the company positively in every interaction.
• Assist customers with basic technical or service-related issues, guiding them through solutions in a clear and supportive manner.
• Handle customer complaints with patience and professionalism, escalating complex issues to the appropriate teams when necessary.
• Process orders, returns, exchanges, and service requests efficiently.
• Maintain accurate records of customer interactions in CRM systems and follow up on open cases to ensure timely resolution.
• Keep all documentation complete and up to date.
• Meet established quality standards and productivity targets.
• Participate in training sessions and team meetings to stay informed on product updates, policies, and procedures.
• Share feedback to improve customer experience and internal processes.
• Collaborate effectively with team members in a remote environment.

Qualifications and Requirements

• Strong verbal and written communication skills in English.
• Previous customer service or call center experience is preferred.
• Excellent listening and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Basic technical skills and the ability to learn new systems quickly.
• Good typing speed and accuracy.
• Strong problem-solving ability with a customer-focused mindset.
• Reliable, self-motivated, and able to work independently.
• Adaptable to changing processes and priorities.
• Proficiency in additional languages is a plus for supporting a global customer base.

Required Skills

• Exceptional verbal and written communication in English.
• Proficiency in customer service and call center operations.
• Strong listening and interpersonal abilities.
• Composure and professionalism under pressure.
• Aptitude for technology and rapid system learning.
• Efficient and accurate typing skills.
• Effective problem-solving capabilities with a customer-centric approach.
• Self-discipline, motivation, and independence.
• Flexibility and adaptability to evolving procedures and priorities.
• Multilingual abilities are advantageous.

Work Environment and Details

This is a full-time, fully remote position. The role is based in Medina, Al Madinah, Saudi Arabia, supporting a global customer base. Experience required is 0-1 year.

About the General Store Manager Role

ABYAT, the largest retail store in the Middle East, is seeking a General Store Manager for its Al Madinah, Saudi Arabia location. This role is essential for driving store profitability and ensuring an exceptional customer experience within a large-format retail environment spanning 22,000 square meters and featuring over 22,000 home improvement and lifestyle products. Established in 2005, ABYAT is committed to retail excellence through a customer-centric approach and high service standards. As ABYAT expands its presence, this position plays a crucial part in its growth.

Key Responsibilities

The General Store Manager will lead and oversee all aspects of store operations to ensure the smooth execution of retail activities and the achievement of sales targets and Key Performance Indicators (KPIs). This includes monitoring critical metrics such as traffic, conversion rate, average basket size, and sales productivity. The role requires ensuring high standards of customer service, effectively handling escalated customer concerns, and leading, coaching, and developing store teams to meet performance objectives. Compliance with Visual Merchandising standards, execution of promotional campaigns, and oversight of inventory levels, stock replenishment, and product availability are also key duties. Coordination with Supply Chain, HR, Finance, Marketing, and Commercial teams is necessary for seamless operations. The manager will monitor store KPIs, prepare performance reports with actionable insights, and manage store operating expenses while identifying cost optimization opportunities.

Qualifications and Experience

• A Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
• 5-10 years of retail experience, preferably within large-format or multi-category retail environments.
• Proven experience in store management or senior retail leadership roles.
• A strong track record in achieving sales targets and driving KPI performance.
• Experience in team leadership, coaching, and performance management.
• Must be a Saudi National.

Required Skills and Competencies

• Sales Target Achievement
• KPI Performance Management
• Customer Experience Enhancement
• Store Profitability Improvement
• Commercial Execution
• Operational Excellence
• Merchandising and Inventory Management
• Team Leadership and Coaching
• Performance Management
• Visual Merchandising and Promotional Campaign Execution
• Stock Replenishment and Supply Chain Coordination
• Cross-functional Team Collaboration (HR, Finance, Marketing, Commercial)
• Performance Reporting and Analytical Skills
• Cost Optimization

Work Details

This is a full-time position based in Al Madinah, Saudi Arabia. The role requires 5-10 years of relevant experience.

About the Role

King Faisal Specialist Hospital and Research Center in Medina, Al Madinah, Saudi Arabia, is seeking a distinguished Chairman for its Pediatrics department. This leadership role is pivotal in guiding the department's operations in alignment with the hospital's overarching vision, mission, goals, and objectives. The Chairman will be responsible for the comprehensive administrative oversight of the Pediatrics department, in addition to fulfilling clinical duties as a consultant.

Key Responsibilities

• Provide general supervision over professional patient care within the Department of Pediatrics.
• Ensure the highest quality of medical diagnosis and care for outpatients within the department.
• Direct hospital staff to deliver optimal care to all admitted patients, adhering to hospital policies and procedures.
• Deliver required patient care and management in Pediatrics according to hospital policies and procedures.
• Assume responsibility for patients under your care, liaising with various service departments and medical specializations to ensure appropriate and timely medical care in accordance with hospital standards.
• Comply with all hospital standards and policies related to patient acceptance, eligibility, admission, processes, consultation, daily patient care, outpatient practices, and patient discharge.
• Assess patients' diseases or conditions to determine appropriate therapeutic modalities and procedures, initiate investigations, and ensure findings are recorded.
• Ensure appropriate patient preparation for procedures and surgery, and perform procedures and surgery as indicated by the signed clinical privilege form.
• Follow up on investigation results for outpatients and modify treatment accordingly.
• Attend specialty clinics, outpatient clinics, day surgical units, day medical units, and special procedures treatment areas, and share on-call schedules as required.
• Perform any other clinical responsibilities related to the specialty as assigned.
• Promote postgraduate training programs, continuing medical education activities, international symposia, and other required educational and training courses, ensuring their evaluation and reporting.
• Lead and promote educational activities for residents, fellows, assistant consultants, junior staff, and other department members.
• Introduce and implement new advances and techniques for complex procedures within the area of specialization.
• Host national and international medical conferences at KFSHRC and participate in similar conferences abroad as assigned.
• Lead and promote clinical, basic, and translational research, and the publication of papers in accordance with the Research and Advisory Council Policy to advance knowledge, improve postgraduate education quality, and contribute to the hospital's national and international recognition.
• Develop the department's strategic plan, goals, and objectives in conformance with the overall strategic plan of Medical & Clinical Affairs, providing quarterly progress reports.
• Ensure that patient care and clinical services rendered by the department meet appropriate quality standards and promote the implementation of Quality Improvement Programs.
• Lead initiatives to maximize the efficient utilization of all departmental resources and coordinate these efforts across the hospital.
• Ensure patient care is provided in conformance with the Patients' Bill of Rights by the department and its staff.
• Obtain feedback from customers and interested parties, taking appropriate action to improve the quality of patient care.
• Act as a leader and role model, promoting a culture of excellence within the department.
• Ensure adequate and uninterrupted staff coverage in the department, managing work distribution and leave schedules to ensure efficient workflow.
• Ensure resources are available to respond to routine, request, or emergency service provision and to expand outputs, services, and facilities as needed.
• Recommend the appointment of the Deputy Chairman, Section Heads, and other senior staff members of the department.
• Conduct annual evaluations of departmental staff in consultation with Section Heads and make recommendations to Medical and Clinical Affairs.
• Foster integration and collaboration with Nursing, Clinical Services, Administration, Support Services, and other departments to ensure required patient care is provided according to hospital standards.
• Establish systems and processes for the assignment, evaluation, and renewal of clinical privileges for department staff, monitoring adherence and recommending immediate modifications to ensure patient safety when necessary.
• Enforce and monitor adherence of all department members to the Medical Staff Bylaws, rules and regulations, and hospital policies and procedures.
• Report, investigate, and take timely and appropriate action in response to non-conformities, complaints, and incident reports.
• Prepare and manage the Annual Operating Budget of the Department and the Annual Capital Equipment Budget for associated medical and clinical units, in conjunction with Nursing Affairs and Clinical Services.
• Participate in Capital Equipment Purchase Planning, evaluation, and implementation.
• Chair regular departmental staff meetings to review and discuss patient care policies, education, research, resource utilization, and administrative activities.
• Participate as a member of the Medical Advisory Council.
• Develop policies and procedures for the department as necessary, facilitating the development of Bylaws, rules and regulations, and hospital policies and procedures.
• Make timely decisions and authorize all policies, procedures, and bylaws for the department.
• Respond to queries and requests from regulatory and governance bodies.
• Abide by current hospital and Medical Staff Bylaws, all relevant rules and regulations, and policies, and remain updated on any changes.
• Follow all hospital-related policies and procedures.
• Participate in self and others' education, training, and development as applicable.
• Perform other related duties as assigned.

Qualifications and Requirements

• Graduation from a medical school in good standing.
• Completion of the required period of postgraduate training in a specialty and/or subspecialty.
• Saudi/American Board, Canadian/UK certification, or equivalent as outlined by the Medical Staff Credentialing Committee.
• Ten (10) years of clinical experience in a subspecialty, including four (4) years in an administrative capacity, plus post-training experience.
• Experience in Pediatrics Hematology/Oncology is required.

Required Skills

• Clinical Supervision
• Medical Diagnosis
• Patient Care
• Medical Procedures
• Postgraduate Training Programs
• Continuing Medical Education
• Clinical Research
• Strategic Planning
• Quality Improvement
• Resource Management
• Staff Management
• Budget Management
• Policy Development

Work Environment

This is a full-time position located in Medina, Al Madinah, Saudi Arabia.

About the Role

TestCrew, a leader in Quality Engineering, Digital Assurance, and Digital Engineering, is seeking a Voice & Real-Time Media Platform Engineer to join their team in Medina, Saudi Arabia. With a global team of over 700 experts, TestCrew supports enterprises in building and scaling technology across critical sectors. This role focuses on the design, development, and optimization of real-time voice, audio, meeting automation, and AI-agent infrastructure, with an emphasis on low-latency media systems, telephony integrations, browser-based communications, and real-time AI interactions. This is a full-time position requiring 5-10 years of experience.

Key Responsibilities

• Design, develop, and optimize real-time voice, audio, and media systems, prioritizing low latency and high reliability.
• Build and maintain infrastructure for AI-powered voice agents and real-time communications.
• Work with WebRTC internals, including peer connections, media tracks, signaling, and browser media pipelines.
• Develop meeting automation solutions for platforms such as Google Meet, Microsoft Teams, and Zoom.
• Troubleshoot and resolve complex media-related issues across browsers, backend services, telephony systems, and real-time communication platforms.
• Integrate and manage telephony gateways and media servers, including SIP and RTP communications.
• Design and optimize low-latency Speech-to-Text (STT) and Text-to-Speech (TTS) pipelines, including fallback mechanisms, barge-in functionality, and lip-sync synchronization.
• Develop and extend capabilities using the LiveKit Agents SDK and real-time agent infrastructure.
• Enhance monitoring, observability, tracing, and diagnostics across voice and media processing pipelines.
• Lead incident response for audio quality, latency, connectivity, media synchronization, and session reliability issues.
• Collaborate with product, AI, infrastructure, and backend teams to deliver scalable and resilient real-time communication solutions.

Required Qualifications

• Proven experience designing and operating low-latency, real-time communication systems in production environments.
• Deep understanding of WebRTC architecture, browser media handling, peer connections, and real-time media transmission.
• Strong experience with SIP, RTP, telephony integrations, media gateways, or voice communication platforms.
• Solid knowledge of audio processing concepts, including codecs, packet loss, jitter buffering, synchronization, and media quality optimization.
• Hands-on experience supporting production voice, audio, video, or real-time communication (RTC) platforms.
• Strong software development skills in Go, Java, C/C++, or Python.
• Experience troubleshooting distributed systems and leading incident response for critical production services.
• Strong understanding of networking protocols and performance optimization techniques for real-time media delivery.

Technical Skills

• Expertise in WebRTC, SIP, and RTP protocols.
• Experience with telephony gateways and voice communication platforms, including FreeSWITCH, baresip, SIP bridges, and media gateways.
• Proficiency in audio processing concepts and optimization techniques.
• Experience with distributed systems and their troubleshooting.
• Strong programming skills in Go, Java, C/C++, and Python.
• Familiarity with Speech-to-Text (STT) and Text-to-Speech (TTS) technologies, including barge-in handling and lip-sync processing.
• Experience with LiveKit and the LiveKit Agents SDK.
• Proficiency in monitoring, observability, tracing, and diagnostics tools.
• Experience in incident response for critical production services.
• Knowledge of Chrome DevTools Protocol, headless Chrome, browser automation, and browser pool management.
• Familiarity with Kubernetes for performance tuning of real-time workloads.
• Understanding of OpenTelemetry and distributed tracing.
• Knowledge of identity management and authorization frameworks such as OpenFGA, Keycloak, and OIDC.

Work Context

This is a full-time position based in Medina, Al Madinah, Saudi Arabia. The role requires 5-10 years of relevant experience. TestCrew serves critical sectors including banking, government, telecom, aviation, retail, and SportsTech.

About the Quality Assurance Supervisor Role

Nestlé is seeking a dedicated Quality Assurance Supervisor to join their team in Medina, Al Madinah, Saudi Arabia. This full-time position within the Quality department reports directly to the Quality Manager. As a Quality Supervisor, you will play a crucial role in evaluating product and process quality to ensure adherence to the quality system requirements and identify opportunities for improvement. Your contributions will be vital in supporting departmental and plant goals through quality planning and training initiatives.

Nestlé Waters & Premium Beverages is a distinct, globally managed business unit within the Nestlé Group, serving consumers in over 100 markets with a diverse portfolio of more than 35 brands. The company is committed to growth in premium and better-for-you beverages, focusing on creating value for consumers, customers, and stakeholders. Water stewardship is a core principle, with all bottling sites certified to the Alliance for Water Stewardship (AWS) Standard and numerous water regeneration projects implemented globally.

Key Responsibilities

• Interpret and support quality policies, implementing guidelines to ensure compliance with Nestlé's quality standards and procedures.
• Manage all activities related to responding to customer quality issues, assisting in root cause analysis and the implementation of corrective actions to enhance product quality and minimize errors.
• Participate in all audits and implement corrective actions derived from audit findings to maintain certification status and uphold good business practices.
• Specify quality requirements for raw materials from suppliers and conduct sample analysis to ensure adherence to Nestlé's quality procedures.
• Ensure that production processes comply with both Nestlé and national-level standards.
• Design, develop, and implement quality control training programs for the QC team to foster continuous growth and development.
• Maintain all quality and calibration records and documentation in accordance with the quality manual and specific customer requirements.
• Adhere to Nestlé's Safety, Health, and Environment (SHE) rules and procedures at all times to ensure personal and collective safety.

Qualifications and Requirements

• Bachelor's Degree in Food Safety, Chemical, or Biochemical fields.
• Minimum of 2-3 years of supervisory experience, preferably within the Fast-Moving Consumer Goods (FMCG) industry.

Required Skills

• Knowledge of Quality Management Standards.

Work Location and Type

This is a full-time position located in Medina, Al Madinah, Saudi Arabia.