Full-time Remote Jobs Saudis only in Saudi Arabia

Customer Success Virtual Assistant

You’ll be on the front lines of member engagement, acting as a critical bridge between our team and community. Your responsibilities will range from onboarding support and follow-ups to lab coordination, admin tasks, and collecting user insights—making sure nothing slips through the cracks and every user feels supported and empowered.


Responsibilities


User Onboarding & Ongoing Support

Help new users sign up, complete their health profiles, book lab tests, and understand next steps.
Send timely, personalized reminders to users who haven’t completed key actions (*, uploading lab results, starting their plan).
Host onboarding calls (Zoom or Google Meet) when needed to explain the process, lab prep, and what users can expect in their personalized health plan.
Respond to inquiries via WhatsApp or email with clarity, professionalism, and empathy.
Escalate only when necessary and keep internal communication focused and efficient.


Partner/Lab Coordination

Confirm the test booking.
Confirm that test results are delivered on time and uploaded correctly into user records.
Act as a liaison between users and lab partners to ensure clarity and coordination.

Customer Feedback & Testimonials

Send post-plan surveys to gather feedback and track user satisfaction.
Follow up to collect testimonials, Net Promoter Scores (NPS), or referrals.
Identify patterns in feedback and report key themes to product, content, or clinical teams

Admin & Knowledge Tasks
Keep the CRM and internal dashboards up to date with user progress and notes.
Help build and maintain a dynamic FAQ or Help Center based on real user questions and needs.

Requirements

Warm, empathetic, and professional communication skills—written and verbal.
Organized, detail-oriented, and self-motivated with the ability to handle multiple users and priorities.
Comfortable using: Meta Business Suite, WhatsApp Business, Google Workspace, Klavyio, Wati, CRMs, and other digital tools.

Bonus if You…

Worked at a start up before
Have experience with medical practices, wellness brands, or telehealth services
Use Claude code or codex
Are familiar with lab testing workflows or preventive health basics (we’ll train you either way).
Have previously supported a doctor, founder, or customer-facing team.

• Saudi nationality.
• Diploma and basic experience in mechanics.
• Professional certification for engineers is preferred.
• Experience in engine and car maintenance is preferred.

Title: Salesperson.
Features:
1- Full (remote) work.
2- Salary of 3,000, subject to increase.
3- Commission of 2%.
4- Periodic bonuses.

General requirements:
1- Saudi nationality.
2- Knowledge of types of jewelry, especially diamonds.
3- Willingness to learn and train.
4- Quick response.

• Customer service via WhatsApp from the company application.
• Responding to emails and inquiries.
• Experience in the Salla store.
• Tracking orders and shipments and communicating with shipping companies.
• Coordination with the internal factory team and customer service.
• Supervising other customer service employees and following up on conversations.
• Caring for important customers.
• Assisting them in completing orders, payment, and follow-up.
• Communicating with the team to know the status of orders.
• He has a persuasive and selling style.
• Dedicated to customers and following up with them.
• Participating in the development of services and products.
• Proficient in English.
• Full-time remote work and must not be registered with social insurance.
• Registration in social insurance is mandatory.