Join Our Team as a Telephone Operator!At Dana Rayhaan by Rotana, we are dedicated to delivering exceptional service in the hospitality industry. We are currently seeking a professional and efficient Telephone Operator to manage all incoming and outgoing calls with a friendly approach.
Key Responsibilities:- Answer and direct incoming calls in a polite and friendly manner.
- Use a multi-line phone system to manage a high volume of calls.
- Provide accurate information to callers and assist them with their inquiries.
- Take detailed messages and ensure they are relayed promptly.
- Schedule appointments and maintain staff calendars.
Candidate Requirements:- Proven experience as a Telephone Operator or in a similar role.
- Excellent communication skills with a pleasant phone manner.
- Proficient in using a multi-line phone system.
- Strong attention to detail and accuracy.
- Able to work under pressure and efficiently handle a high volume of calls.
Required Skills:- Exceptional customer service skills.
- Ability to remain calm under pressure.
- Good listening and multitasking skills.
- Professional demeanor and problem-solving abilities.
- Familiarity with telephone systems and software.
