About the Field Support Specialist Role
We are seeking a reliable and flexible Field Support Specialist to provide on-site technical assistance. This role is available on a freelancer basis and is intended to offer backfill support when full-time engineers are unavailable or for specific dispatch activities. The position is located in Dammam, Eastern Region.
Key Responsibilities
- Provide on-site IT support for desktops, laptops, and peripheral devices.
- Install, configure, and maintain hardware and software according to organizational standards.
- Perform IMAC (Install, Move, Add, Change) activities for IT assets.
- Handle hardware and software troubleshooting, including break-fix support.
- Coordinate with Original Equipment Manufacturers (OEMs) and vendors for hardware repairs, replacements, and escalations.
- Manage and maintain IT inventory, including asset tracking and documentation.
- Perform system imaging for laptops and desktops.
- Support printer setup, troubleshooting, and network printer installations.
- Assist in conference room setup, AV support, and meeting room technologies.
- Provide high-touch support to VIPs and end-users.
- Support Office 365-related issues and general user account troubleshooting.
- Install and troubleshoot compliance and security software.
- Provide support for Mac devices in addition to Windows systems.
- Ensure adherence to defined Service Level Agreements (SLAs).
- Document incidents, resolutions, and maintain knowledge base articles.
- Support after-hours activities, events, and recurring meetings as required.
Required Skills and Qualifications
- Strong knowledge of desktop and laptop troubleshooting and configuration.
- Hands-on experience with hardware support and peripheral devices.
- Basic networking knowledge, including DHCP, DNS, and LAN connectivity.
- Experience in printer and network printer setup and troubleshooting.
- Familiarity with Office 365 support.
- Good communication and interpersonal skills.
- Ability to work independently in a dynamic environment.
- Experience in inventory management and vendor coordination.
Work Arrangement
This is a freelancer position. The work is based in Dammam, within the Eastern Region.
