About the Role
Hopper Technology Solutions (HTS) is seeking a strategic Account Lead to join its Fintech Team, focusing on the Middle East market. This is a fully remote position, based in Saudi Arabia, designed to drive the success of innovative fintech solutions with airline partners. The role operates at the intersection of strategy, product development, and partnership management, working directly with airline stakeholders to ensure offerings align with business objectives and enhance the traveler experience. This position requires strong interpersonal skills, creative problem-solving, and analytical abilities to navigate complex airline ecosystems and achieve business growth.
Key Responsibilities
- Build and manage strategic partnerships with airline clients, fostering relationships and understanding their evolving needs in the fintech domain.
- Lead the development and launch of new fintech products tailored for airline partners, ensuring alignment with their strategic goals and success metrics.
- Optimize and grow existing fintech solutions by collaborating with airlines to enhance performance and maximize ancillary revenue opportunities.
- Oversee product implementations for diverse accounts, managing projects, stakeholders, documentation, user acceptance testing, and issue resolution.
- Utilize analytical tools and data to monitor product performance, analyze customer feedback, and drive data-backed decisions for product optimization.
- Collaborate effectively with cross-functional internal teams, including engineering, design, marketing, and customer success, to deliver integrated and seamless product experiences.
- Maintain up-to-date market intelligence on trends within the fintech and travel industries to identify emerging opportunities and drive innovation.
Qualifications and Requirements
- Proven ability to manage and grow strategic partnerships with key stakeholders.
- Excellent analytical skills with a demonstrated history of data-driven decision-making.
- Demonstrated creativity and strategic thinking to identify and capitalize on new opportunities within the fintech and travel sectors.
- Strong project management and organizational skills to effectively manage multiple initiatives and deadlines.
- Familiarity with airline operations, challenges, and revenue streams, or previous experience working within the airline industry is a significant advantage.
- Native Arabic speaker with fluency in English; effective communication with Middle Eastern and North American partners and stakeholders is crucial.
Required Skills
- Exceptional interpersonal and communication skills, enabling engagement with stakeholders at all levels and building trust through clarity, consistency, and professionalism.
- Proficiency in prototyping products, features, or workflows using AI tooling such as LLMs (*, Claude, Gemini, ChatGPT).
- Expertise in managing and growing strategic partnerships.
- Strong analytical capabilities and experience in data-driven decision-making.
- Creative and strategic thinking abilities.
- Proficient project management and organizational skills.
- Knowledge of airline operations, challenges, and revenue streams.
Work Environment and Additional Information
This is a full-time, 100% remote position requiring 5-10 years of experience. The role is primarily focused on the Saudi Arabian market, with specific attention to Jeddah and Makkah, though it is fully remote. Hopper offers a competitive salary and pre-IPO equity packages. Employees receive 100% premium coverage for EOR-offered supplemental medical insurance through Tawuniya, extendable to family. Additional benefits include generous parental leave, a work-from-home stipend, access to co-working spaces via FlexDesk, and a monthly housing & transportation allowance. A Carrot Cash travel stipend and unlimited PTO are also provided. Hopper fosters an entrepreneurial culture that encourages risk-taking and innovation, with open communication channels and small, dynamic teams driving significant impact.
