Full-time Branch Manager Wholesale Store Jobs in Jeddah

About the Role

Nestlé is looking for a motivated and results-oriented Field Sales Representative to join their team in Saudi Arabia. This full-time position will be based in Abha city, with the possibility of travel to Jeddah and Makkah. As a Field Sales Representative, you will play a key role in driving sales growth by building and nurturing strong customer relationships and identifying new business opportunities in the dynamic Saudi market.

Role Responsibilities

• Identify and develop strong, lasting relationships with key clients and decision-makers within the assigned territory.
• Organize and manage daily schedule and workload efficiently to meet deadlines and optimize the use of internal information and databases.
• Continuously review the industry landscape to identify potential growth areas and business improvement opportunities.
• Analyze the performance of Key Performance Indicators (KPIs) throughout the year and implement necessary actions to achieve annual sales targets.

Qualifications and Experience Required

• Minimum of 2 years of experience in a relevant sales or commercial field, preferably in the Fast-Moving Consumer Goods (FMCG) or consumer goods sector.
• Proven track record in various sales functions.
• Ability to build and maintain strong internal and external relationships.

Key Skills

• Strong business acumen and strategic thinking.
• Excellent analytical skills to evaluate performance and identify opportunities.
• Proficiency in sales functions and customer relationship management.
• Exceptional communication, influence, and persuasion abilities.
• Skill in building relationships and nurturing long-term partnerships with clients.

Job Details

This is a full-time position, based in Abha city, Saudi Arabia, with the potential to cover other regions such as Jeddah and Makkah. The role requires 2-5 years of experience.

About the Role

Medtronic is seeking a Sales Representative specializing in Gynaecology to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position offers an opportunity to contribute to Medtronic's mission of alleviating pain, restoring health, and extending life by promoting and selling advanced medical technology. You will play a key role in enhancing healthcare access and equity by engaging with healthcare professionals and contributing to the advancement of healthcare solutions.

Key Responsibilities

• Promote and sell Medtronic products and services within an assigned geographic area and/or specific customer accounts to meet or exceed sales goals.
• Develop, build, and maintain long-term relationships with stakeholders, including distributors and healthcare professionals.
• Follow up on leads, assess customer needs, and provide product services to maximize the benefits of Medtronic products and/or services.
• Promote and establish education about the company's products and/or services.
• Conduct market research, including analyzing customer and competitor activities.
• Implement market development plans and strategies, making necessary adjustments as required.
• Communicate customer feedback on new products and/or changes to existing products or applications to internal stakeholders, including Research and Development (R&D), Operations, and Marketing.

Qualifications and Requirements

• Bachelor's degree in Biomedical Engineering, Medical Technology, Nursing, Clinical Sciences, or a related healthcare field.
• 2 to 5 years of experience with a proven track record in medical devices, clinical support, healthcare services, or a related industry, preferably within the surgery sales discipline (GYN or GS specialties).
• Strong communication and presentation skills with the ability to build effective relationships with healthcare professionals.
• Ability to learn and apply technical and clinical knowledge in a fast-paced clinical environment.
• Willingness to travel frequently within the assigned territory.
• Fluency in both English and Arabic.

Required Skills

• Sales
• Medical Devices
• Clinical Support
• Healthcare Services
• Surgery Sales Discipline (GYN or GS specialties)
• Communication
• Presentation Skills
• Relationship Building
• Technical Knowledge
• Clinical Knowledge
• Market Research
• Market Development

Work Environment and Compensation

This is a full-time position located in Jeddah, Makkah, Saudi Arabia. Medtronic offers a competitive salary and a flexible benefits package designed to support employees at various career and life stages. Specific details regarding compensation and benefits will be discussed during the hiring process.

.A specialized pest control company announces the availability of the following positions:
Field Sales Representative | Call Center Employee

Job Requirements:
• Saudi nationality
• Holding a valid driving license
• Experience in the field is an additional advantage
Benefits:
• Fixed salary + generous commissions
• Complete training and qualification upon joining
• Motivating work environment and real career growth opportunities
Working hours:
• Friday off
• Saturday half-day
Scope of work:
Available in most cities and regions of the Kingdom — employees are distributed according to their city.

If you possess communication skills and ambition to achieve a distinguished income, this is your opportunity.​​​​​​​​​​​​​​​​

About the Role

Haleon is a purpose-driven consumer company focused on delivering everyday health to millions through its portfolio of trusted brands such as Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum®. The company operates with a performance-focused culture, blending human understanding with trusted science.

The KSA Net Revenue Manager is a strategic position within Haleon Saudi Arabia's Commercial Excellence function. This role is responsible for developing and implementing the Net Revenue Management (NRM) strategy across Mass Market, Pharmacy Channel, Digital Commerce, and emerging routes-to-market in the Kingdom. The primary objective is to maximize Net Sales, protect gross margin, and drive sustainable, profitable revenue growth for the Haleon KSA portfolio. This position requires a commercially astute individual with a deep understanding of the Saudi retail promotional landscape and experience building NRM capabilities within a multinational FMCG company. The role involves close collaboration with Sales, Marketing, Finance, Supply Chain, and Customer teams to translate market intelligence into pricing, promotion, trade investment, and assortment decisions that impact the P&L. The position reports to the Commercial Excellence Lead.

Key Responsibilities

• Own and execute the end-to-end Net Revenue Management (NRM) agenda for Haleon KSA, covering pricing, pack-price architecture, mix, promotional effectiveness, and trade terms across all channels.
• Lead KSA pricing and Pack-Price Architecture (PPA) initiatives, including annual price reviews, channel harmonization, value-based pricing corridors, and new product development (NPD) pricing, ensuring alignment with KSA retailer expectations and competitive benchmarks.
• Develop a structured view of the KSA promotional landscape, informed by direct knowledge of retailer category team planning, supplier investment evaluation, and shopper value equation shaping, to enhance promotional ROI for Haleon.
• Analyze channel and customer profitability, identify revenue leakage, and propose corrective actions related to mix, assortment rationalization, trade terms, and SKU portfolio to improve Net Sales and gross-to-net performance.
• Monitor market dynamics, competitor pricing and promotions, consumer insights, and channel performance using data from Nielsen, IQVIA, EPOS, and internal sell-in data, providing actionable recommendations to the KSA Leadership Team and MEA ComEx.
• Partner with Sales managers and the Head of Sales to translate insights into executable, channel-specific plans for Mass Market, Pharmacy, and Digital Commerce, including platform-level pricing and promotional architecture.
• Contribute to budgeting and forecasting cycles, and track and govern NRM KPIs, including price realization, trade spend efficiency, promotional ROI, and gross-to-net ratio.

Qualifications and Requirements

• A minimum of 5 years of experience in Net Revenue Management, Revenue Growth Management, Pricing, Customer Marketing, or Commercial Finance within a top-tier blue-chip FMCG multinational operating at scale in the KSA market.
• Direct, hands-on experience engaging with the category and commercial teams of Saudi modern trade and pharmacy retailers, demonstrating a clear understanding of how these retailers structure promotional plans, price ladders, and trade investment negotiations.
• A proven track record of delivering measurable net sales, margin, or gross-to-net improvement through disciplined pricing, promotional optimization, and trade spend reallocation specifically within the KSA market.
• Cross-category exposure across multiple FMCG segments, bringing a broad external perspective and structured benchmarking rigor.
• Demonstrated ability to influence senior commercial and finance stakeholders in a matrixed multinational environment.

Required Skills

• Net Revenue Management (NRM) and Revenue Growth Management (RGM)
• Pricing and Pack-Price Architecture (PPA)
• Promotional effectiveness and Trade terms management
• New Product Development (NPD) pricing
• Promotional ROI analysis
• Channel and customer profitability analysis
• Assortment rationalization and SKU portfolio management
• Market dynamics monitoring and competitor pricing and promotions analysis
• Consumer insights and channel performance analysis
• Data analysis using Nielsen, IQVIA, EPOS, and internal sell-in data
• Advanced analytics and financial acumen
• P&L analysis and financial modelling
• Syndicated data interpretation
• Proficiency in Excel and BI tools
• Channel-specific planning and platform-level pricing/promotional architecture
• Budgeting and forecasting
• NRM KPIs tracking (price realization, trade spend efficiency, gross-to-net ratio)
• Stakeholder management

Work Location and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 5-10 years of relevant experience.

Haleon is committed to fostering an inclusive culture that values diverse backgrounds and perspectives. The company aims to be a place where all employees feel they truly belong. Information shared voluntarily during the application process will be kept confidential and used for legitimate business purposes, including inclusion and belonging programs, and will not influence employment decisions. Reasonable adjustments or accommodations can be requested during the application process by informing the recruiter.

About the Role

Kimberly-Clark is seeking a Key Account Manager E-Commerce to drive growth within its e-commerce channels across Saudi Arabia. This role focuses on building strong partnerships and maximizing business outcomes. The position is part of Kimberly-Clark's commitment to producing essential premium products that impact millions of lives globally.

Key Responsibilities

• Develop and maintain long-term strategic partnerships with key e-commerce accounts in Saudi Arabia, establishing Business Development Agreements (BDAs) and contracts to support mutual growth.
• Manage and guide a team of Sales Representatives and Merchandisers, ensuring alignment with company objectives, and report to the Head of Key Modern Trade.
• Maximize Kimberly-Clark's investments in BDAs through leadership and support of the field team, ensuring the effective implementation of all contracted elements.
• Collaborate with key customers to create comprehensive Joint Business Plans covering top-line and bottom-line goals, promotional strategies, new product launches, and in-store visibility initiatives.
• Conduct monthly performance reviews and ensure the achievement of net sales targets, Key Performance Indicators (KPIs), and market excellence metrics.
• Establish accurate, bottom-up sales forecasts for assigned key accounts by brand/SKU and track monthly results to maintain forecast precision.
• Ensure net sales and KPI targets are met, with a focus on distribution, market share, product listings, price indexing, and market execution.
• Oversee payment collections from assigned accounts to enhance the cash conversion cycle.
• Improve the market performance of Kimberly-Clark brands through enhanced product availability, visibility, and competitive pricing strategies.

Qualifications and Requirements

• Proven experience in Key Account Management, preferably within the Fast-Moving Consumer Goods (FMCG) or similar industries.
• A strong track record in relationship-building, contract negotiation, and team leadership.
• Ability to create and execute effective business plans with clear performance targets.
• A results-oriented mindset with strong analytical skills for tracking KPIs and sales forecasts.
• Excellent communication and interpersonal skills for effective cross-functional collaboration.
• Experience required: 5-10 years.

Required Skills

• Key Account Management
• Relationship Building
• Contract Negotiation
• Team Leadership
• Business Planning
• Performance Management
• Sales Forecasting
• Analytical Skills
• Communication Skills
• Interpersonal Skills

Work Environment and Location

This is a full-time position. The primary work location is the Jeddah Sales Office in Jiddah, Makkah, Saudi Arabia, with additional presence in Makkah. Kimberly-Clark offers a hybrid working model, balancing remote work with intentional in-person collaboration.

About the Role

Vault Logistics is seeking a driven Sales Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is focused on driving business growth through the promotion and sale of comprehensive third-party logistics (3PL) and second-party logistics (2PL) warehouse solutions. The Sales Specialist will be responsible for acquiring new clients, managing existing relationships, and increasing revenue by strategically cross-selling transportation and value-added logistics services, ensuring customer satisfaction throughout the service lifecycle.

Key Responsibilities

• Identify and develop new business opportunities for warehouse and logistics services within the Saudi Arabian market.
• Promote and sell 3PL and 2PL warehousing solutions to prospective customers, understanding their operational needs.
• Build and maintain a sales pipeline through prospecting, networking, and referral channels.
• Conduct customer visits and presentations to understand client requirements and propose tailored logistics solutions.
• Negotiate commercial terms and close deals to achieve sales targets.
• Cross-sell transportation services for stored goods and other value-added logistics solutions to existing and new clients.
• Develop and nurture long-term customer relationships, serving as their primary point of contact.
• Identify opportunities to expand business with existing customers to increase account profitability.
• Coordinate with operations and customer service teams to ensure service excellence and customer satisfaction.
• Prepare quotations, proposals, and contracts in accordance with company policies.
• Monitor customer accounts to ensure timely invoice collection.
• Follow up on outstanding receivables and collaborate with the finance department to resolve payment issues.
• Maintain accurate records of sales activities, opportunities, and customer interactions within the CRM system.
• Monitor market trends, customer requirements, and competitor activities to inform sales strategies.
• Provide feedback to management regarding market opportunities and customer needs.
• Participate in industry events and networking activities to enhance Vault Logistics' presence.

Qualifications and Requirements

• A Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• A minimum of 2 to 5 years of progressive experience in logistics sales, with a strong preference for experience in 3PL, warehousing, and transportation services.
• A strong understanding of warehouse operations, transportation management, and supply chain solutions.
• A proven track record of achieving sales targets and driving business development.
• Excellent negotiation, communication, and relationship management skills.
• Proficiency in Microsoft Office Suite and experience with CRM systems.
• A valid driving license is preferred.

Required Skills

• Business Development
• Sales Negotiation
• Customer Relationship Management
• Account Management
• Cross-Selling and Upselling
• Commercial Awareness
• Communication and Presentation Skills
• Problem Solving and Decision Making
• Time Management
• Logistics Sales Expertise
• 3PL and Warehousing Solutions Knowledge
• Transportation Services Sales
• Proficiency in Microsoft Office
• CRM System Proficiency

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The specific work location within Jeddah may vary, potentially including the head office or warehouse facilities, depending on business requirements.

About the Role

Medtronic is seeking a Sales Representative specializing in Advanced Surgical products for the Southern Region of Saudi Arabia. This full-time position is based in Abha or Jazan and involves regular travel within the assigned territory. The role offers the opportunity to contribute to improving healthcare access and equity by championing healthcare solutions and innovation.

Key Responsibilities

• Promote and sell Medtronic products and services within an assigned geographic area and/or specific customer accounts to meet or exceed sales goals.
• Develop, build, and maintain long-term relationships with key stakeholders, including distributors and healthcare professionals.
• Follow up on leads, assess customer needs, and provide product services to maximize the benefits of Medtronic products and/or services.
• Promote and establish education about the company's products and/or services.
• Conduct market research, including monitoring customer and competitor activities.
• Implement market development plans and strategies, making necessary adjustments to achieve objectives.
• Communicate customer feedback on new products, changes to existing products, or applications to internal stakeholders, including Research and Development (R&D), Operations, and Marketing.

Qualifications and Requirements

• Bachelor's degree in biomedical engineering, Medical Technology, Nursing, Clinical Sciences, or a related healthcare field.
• 2 to 5 years of experience with a proven track record in medical devices, clinical support, healthcare services, or a related industry, preferably within surgical sales disciplines (*, GYN or GS specialties).
• Ability to deliver and/or manage assigned projects and collaborate effectively with other stakeholders to achieve desired results.
• Willingness to travel frequently within the assigned territory.

Required Skills

• Strong communication and presentation skills, with the ability to build effective relationships with healthcare professionals.
• Ability to learn and apply technical and clinical knowledge in a fast-paced clinical environment.
• Fluency in both English and Arabic.
• Proficiency in Microsoft Office Suite, with a strong emphasis on Excel.

Work Environment and Location

This is a full-time position. The role requires frequent travel within the assigned territory. Candidates are expected to be based in Abha or Jazan. The position covers the Southern Region of Saudi Arabia, including cities such as Jeddah and Makkah.

IT Manager is required for an institution working in the field of security and smart systems

Job Responsibilities:

1- At the beginning of each month, target customers are identified.

2- Communication is made with relationship managers to schedule appointments for visits.

3- Three visits to target clients are made daily to present our services.

4- A brief daily report is prepared outlining the details of the visit.

5- Follow-up with clients to monitor their requirements and send them price offers.

6- A weekly report on successful, potential, and unachieved deals.

Working hours:

8 hours

Holidays:

Friday and Saturday

Employment Conditions:

1- Proficient in Arabic and English, both spoken and written.

2- Negotiation and persuasion skills.

3- Proficient in using Microsoft programs like Outlook, Excel, PowerPoint, Word.

4- Politeness and good appearance.

5- Sense of responsibility and seriousness at work.

6- Experience of no less than 3 years.

7- For Saudis only.

Job Benefits:

1- 30 days of paid annual leave after completing the first year.

2- Health insurance.

3- A monthly salary of 6000 Riyals plus a commission of 2000 Riyals upon achieving the target.

4- Continuous professional training and development.

5- Annual increase based on job performance.

About the Role

Converge is seeking a Demand Planning Manager to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to supporting the operations of a large regional conglomerate. The primary focus of this role is to lead forecasting and demand planning activities across the entire business, ensuring accurate demand forecasts that align supply and commercial plans, and maintaining optimal inventory levels to support business operations effectively.

Key Responsibilities

• Develop and refine accurate demand forecasts for all business units.
• Align supply chain plans with commercial strategies and sales forecasts.
• Ensure optimal inventory levels are maintained to meet business demands without excess.
• Collaborate with sales, supply chain, and finance departments to improve forecast accuracy and drive operational efficiency.
• Analyze market trends and their potential impact on demand.
• Manage and optimize the use of demand planning systems and tools.
• Support and contribute to end-to-end supply chain planning processes.
• Manage stakeholder expectations and maintain effective communication channels across departments.

Qualifications and Requirements

• Proven experience in demand planning, forecasting, or supply chain planning roles.
• Strong background and practical experience in Sales & Operations Planning (S&OP) processes.
• Demonstrated expertise in inventory management principles and practices.
• Experience working effectively with cross-functional teams, including sales, supply chain, and finance.
• Strong analytical skills with a proven ability to interpret data and drive improvements in forecast accuracy.
• Experience with planning systems and tools is considered an advantage.
• Excellent stakeholder management capabilities.
• Strong communication skills, both written and verbal.
• Only Saudi nationals will be considered for this role, in line with Saudi government regulations.

Required Skills

• Demand Planning
• Forecasting
• Supply Chain Planning
• S&OP Processes
• Inventory Management
• Cross-functional Team Collaboration
• Analytical Skills
• Planning Systems and Tools
• Stakeholder Management
• Communication Skills

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires a minimum of 5-10 years of experience in demand planning or related fields. Collaboration with sales, supply chain, and finance teams is a key aspect of this role, necessitating strong cross-functional communication and teamwork.

About the Role

Stranger Soccer is seeking an entrepreneurial individual to serve as the License Owner/Operator for Jeddah, Makkah, Saudi Arabia. This role involves establishing and managing a local Stranger Soccer football experience platform, making casual football accessible through a mobile application. This is an opportunity to own and operate a venture with the support of a global brand, managing local operations, marketing, and team recruitment, while receiving guidance and resources from Stranger Soccer headquarters.

Key Responsibilities

The responsibilities for this role encompass the full scope of business ownership and operational management for Stranger Soccer in Jeddah. These include:

• Overseeing all operational aspects of the Stranger Soccer platform within Jeddah.
• Developing and executing local marketing strategies to drive user acquisition and engagement.
• Recruiting, training, and managing a local team to ensure high-quality game experiences.
• Managing the day-to-day business operations to ensure a seamless experience for players.
• Leveraging the Stranger Soccer technology platform to facilitate game bookings and player participation.
• Ensuring consistent, high-quality football experiences for all users.
• Acting as the primary point of contact and local representative for Stranger Soccer.
• Contributing to the growth and success of the Stranger Soccer brand in the Saudi Arabian market.

Qualifications and Requirements

Candidates should possess the following attributes and experience:

• A strong passion for football and a deep understanding of local football culture.
• Demonstrated leadership capabilities.
• Proven business experience, indicating a capacity for strategic planning and execution.
• An entrepreneurial mindset, with a drive to build and operate an independent venture.
• The ability to manage operations effectively.
• Proficiency in marketing strategies and implementation.
• Experience in team recruitment and management.
• A desire for ownership and a commitment to achieving tangible results.

Required Skills

• Leadership
• Business Acumen
• Entrepreneurial Mindset
• Operations Management
• Marketing Strategy and Execution
• Team Recruitment and Development

About Stranger Soccer

Stranger Soccer is a global platform that has facilitated over 100,000 games in more than 10 cities worldwide. This role offers a business opportunity for individuals looking to make an impact in their local community and the football landscape. For more information and to express interest, please visit ******************* and click "Bring Stranger Soccer to Your City".

About the Role

Alpha Leadership Co. is partnering with a leading Fast-Moving Consumer Goods (FMCG) organization to recruit a strategic and operational Vice President of Supply Chain. This executive leadership role, based in Jeddah, Makkah Province, Saudi Arabia, will be instrumental in driving and transforming end-to-end supply chain operations within a large-scale, fast-paced business environment. The successful candidate will oversee the entire spectrum of supply chain functions, ensuring operational excellence, cost optimization, and service efficiency across the organization.

Role Responsibilities

• Lead the development and execution of the comprehensive supply chain strategy, encompassing procurement, demand planning, warehousing, logistics, and distribution.
• Drive significant operational efficiencies, enhance service levels, and implement cost improvement initiatives across the entire supply chain network.
• Develop and implement scalable supply chain processes that are strategically aligned with the company's growth objectives.
• Oversee Sales and Operations Planning (S&OP), demand forecasting, inventory optimization strategies, and supplier performance management.
• Lead and manage large-scale logistics and distribution operations across multiple regions and locations.
• Build and nurture strategic relationships with key suppliers, distributors, and third-party logistics providers.
• Spearhead digital transformation, automation efforts, and enhancements to Enterprise Resource Planning (ERP) and other critical supply chain systems.
• Ensure strict compliance with all relevant regulatory, quality, and safety standards.
• Lead, mentor, and develop high-performing supply chain teams, fostering a culture of continuous improvement and professional growth.

Qualifications and Requirements

• Minimum of 15 years of leadership experience in supply chain management, with a significant focus within the FMCG sector.
• Proven track record of successfully managing large-scale supply chain operations in complex, high-volume environments.
• Strong expertise in all facets of the supply chain, including planning, procurement, logistics, warehousing, and distribution.
• Demonstrated success in leading supply chain transformation, process optimization, and achieving operational excellence.
• Experience in leading diverse, multi-functional, and multi-cultural teams.
• Possess strong business acumen and exceptional stakeholder management skills.
• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related field is required; an MBA is preferred.

Core Competencies

• Supply Chain Management
• Procurement
• Demand Planning
• Logistics
• Warehousing
• Inventory Management
• Distribution
• Supply Chain Transformation
• Operational Excellence
• Cost Optimization
• Service Efficiency
• Sales and Operations Planning (S&OP)
• Demand Forecasting
• Supplier Performance Management
• Digital Transformation
• Automation
• Enterprise Resource Planning (ERP) Systems
• Regulatory Compliance
• Quality Standards
• Safety Standards
• Leadership
• Mentoring
• Team Development
• Stakeholder Management
• Business Acumen

Work Environment and Location

This is a full-time role requiring over 10 years of experience in supply chain management. Candidates should ideally have prior experience in large multinational or regional FMCG organizations, along with familiarity with ERP systems and advanced supply chain planning systems. The work location is Jeddah, Makkah Province, Saudi Arabia.

• Monitor new shipments and manage shipment operations.
• Track and ensure timely arrival of goods.
• Coordinate with various teams and stakeholders for operational improvements.
• Document and track shipments, ensuring real-time updates to stakeholders.
• Engage with authorities to manage clearance issues and compliance.

• Minimum 2 years of experience in customs clearance or supply chain.
• Bachelor’s degree in Business or a related field.
• Excellent communication and stakeholder management skills.
• Proficiency in Excel; familiarity with SAP is a plus.

About the Role

******* is seeking a Head of Customer Experience to establish and lead the company's Customer Experience (CX) function. This foundational leadership role is responsible for the entire customer experience operation. The Head of CX will define service standards, build and manage the CX team, implement essential tools and workflows, and ensure both buyers and vendors receive a consistently high-quality service experience.

The ideal candidate will have a proven track record of successfully building CX functions, designing service frameworks, and leading teams in fast-paced, platform-driven environments. This role is crucial for shaping *******'s customer-centric approach.

Key Responsibilities

• Build and lead *******'s Customer Experience function end-to-end, including processes, policies, workflows, tools, and team structure.
• Define and enforce the overall CX vision, service standards, brand tone, and comprehensive service playbooks.
• Design and continuously improve customer journey maps for buyers and vendors across all touchpoints, from pre-purchase through post-purchase, including returns and complaint resolution.
• Set up and manage helpdesk, ticketing, and multichannel support tools for efficient customer interaction.
• Establish and manage the CX operations framework, including Service Level Agreements (SLAs), escalation matrices, quality assurance programs, knowledge base development, and performance reporting.
• Lead, coach, and scale the CX team, fostering a strong customer-first culture.
• Implement and optimize CX systems and platforms, such as Zendesk, Freshdesk, HubSpot Service Hub, or equivalent solutions.
• Own and track key CX performance metrics and insights, including Customer Satisfaction (CSAT), Net Promoter Score (NPS), Vendor Satisfaction (VSAT), response and resolution times, and ticket quality. Conduct root cause analysis and provide weekly performance reports.
• Drive continuous improvement initiatives to reduce customer friction, enhance operational efficiency, and elevate overall customer satisfaction.
• Collaborate cross-functionally with Product, Tech, Vendor Management, and Marketing teams to resolve complex issues and improve customer outcomes.
• Develop a comprehensive self-service FAQ and knowledge base to reduce repetitive customer queries.
• Support the development of AI-enabled and agentic CX experiences aligned with *******'s marketplace vision.

Qualifications and Requirements

• 7-10 years of experience in customer support operations, customer experience, CX transformation, or service excellence roles.
• Demonstrated experience in building or scaling CX functions, preferably within startups, e-commerce platforms, marketplaces, or fast-growing environments.
• Strong experience in designing customer journeys, SLAs, escalation frameworks, QA programs, and operational processes.
• Hands-on experience with CX/helpdesk platforms such as Zendesk, Freshdesk, or HubSpot Service Hub, or similar systems.
• A strong analytical mindset with proven experience using CSAT, NPS, ticket analytics, and operational KPIs to inform decisions and drive resolutions.
• Proven leadership experience in managing teams, developing talent, and driving accountability.
• Excellent communication and stakeholder management skills, with fluency in both Arabic and English (spoken and written).
• Experience working within startups, e-commerce, marketplaces, or digital consumer businesses is strongly preferred.
• Experience with AI-assisted customer operations, automation, or omnichannel CX environments is considered a plus.

Required Skills

• Customer Experience
• CX Transformation
• Service Excellence
• Customer Journeys
• SLAs (Service Level Agreements)
• Escalation Frameworks
• QA Programs (Quality Assurance)
• Operational Processes
• CX/Helpdesk Platforms (*, Zendesk, Freshdesk, HubSpot Service Hub)
• CSAT (Customer Satisfaction)
• NPS (Net Promoter Score)
• Ticket Analytics
• Operational KPIs (Key Performance Indicators)
• Leadership
• Talent Development
• Accountability
• Communication
• Stakeholder Management
• Startup Environments
• E-commerce
• Marketplaces
• Digital Consumer Businesses
• AI-assisted Customer Operations
• Automation
• Omnichannel CX

Work Environment and Location

This is a full-time position for the Head of Customer Experience at *******, located in Jeddah, Makkah, Saudi Arabia. The role requires 5-10 years of experience.

About the Role

KitchenPark is transforming the food delivery sector by developing smart, fully equipped kitchens within underutilized properties. Our objective is to improve affordability, quality, and convenience for both restaurateurs and customers. We offer customized kitchen spaces designed to enable chefs and restaurant owners to enter or expand within the delivery market, supporting diverse cuisine types with adaptable solutions that scale with their business growth.

As an Account Executive, you will be central to driving our expansion by engaging with prospective partners and guiding them through the sales process. This is a full-cycle sales position where your success is directly linked to your efforts, from initial contact to closing deals. You will play a key role in assisting businesses in utilizing KitchenPark's solutions to foster their growth and succeed in the expanding online food delivery market.

Key Responsibilities

• Engage with prospects through phone, email, and in-person interactions within the Mid-Market-Enterprise Cuisine sector across Saudi Arabia, focusing on Riyadh, Al Khobar, Jeddah, and Dammam.
• Manage the complete sales cycle, from initial outbound outreach and interest generation to successfully closing agreements.
• Initiate conversations and build interest with potential partners regarding KitchenPark's offerings.
• Schedule meetings with potential partners to effectively advance the sales cycle.
• Develop a thorough understanding of clients' business objectives and demonstrate how KitchenPark can support their growth.
• Assess the potential value that sourced leads can bring to a business.

Qualifications and Requirements

• A minimum of 5 years of experience in a full-cycle sales role with direct quota-carrying responsibilities.
• A Bachelor's degree in a business-related field such as marketing, sales, finance, or economics.
• Demonstrated consultative selling skills, including intellectual curiosity and strong closing abilities.
• Excellent communication and interpersonal skills, effective in both face-to-face and remote interactions.
• A strong goal-oriented mindset, understanding that daily, weekly, and monthly activities directly contribute to achieving success.
• A robust work ethic, demonstrating a commitment to performing necessary actions for sales success.
• High levels of ambition, a strong drive to work diligently, and self-motivation.
• A results-oriented and detail-oriented approach to work.
• Resilience, with the ability to adapt, learn, and operate with a growth mindset.

Required Skills

• Sales
• Consultative Selling
• Communication
• Interpersonal Skills
• Goal-Oriented
• Work Ethic
• Self-motivated
• Results-oriented
• Detail-oriented
• Adaptability
• Growth Mindset

Work Location and Training

This full-time position is based in our Riyadh office. The role involves covering sales opportunities across Riyadh, Al Khobar, Jeddah, and Dammam within the Riyadh Region. Candidates will receive comprehensive product and sales training, including an initial 8-week shadowing period, to prepare them for the role.

About the Role

Dar Al Tasweeq, a globally established creative marketing agency founded in 2021, is expanding into the Saudi Arabian market with a new regional office in Jeddah. The agency aims to help businesses grow through innovative and effective marketing solutions and tailored strategies, backed by comprehensive marketing expertise. We are committed to excellence and strive to make a tangible impact in local and regional markets.

We are looking for a motivated Business Development Specialist to join our team on a full-time, hybrid work model basis in Jeddah. This role plays a pivotal part in identifying new business opportunities, acquiring new clients, and contributing to the overall growth and success of both our clients and our agency.

Key Responsibilities

• Identify new business opportunities and generate leads for new client acquisition.
• Collaborate effectively with clients and the creative team to deliver exceptional account management.
• Communicate clearly and build lasting business relationships with clients.
• Coordinate with vendors to support client projects and business objectives.
• Contribute to the growth and success of our clients' and our own businesses through strategic development.

Qualifications and Requirements

• Applicant must be a Saudi national.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Relevant experience of at least 2 to 3 years in lead generation and securing new business opportunities.
• Proven ability to identify and evaluate market trends and business opportunities.
• Strong communication and networking skills are essential for building and maintaining professional relationships.
• Having transferable existing accounts or clients is a plus.
• Proficiency in Microsoft Office Suite is required.
• Proficiency in English is mandatory.

Core Skills

• Lead Generation
• Account Management
• Networking
• Market Trend Analysis
• Microsoft Office Proficiency
• Content Creation/Copywriting (a plus)

Job Details and Compensation

Company: Dar Al Tasweeq

Location: Jeddah, Makkah Province, Saudi Arabia

Job Type: Full-time, Hybrid

Experience Required: 2-5 years

Compensation:

• Monthly salary of SAR 4,000 (full package).
• Sales commission up to 20%.
• High-grade medical insurance.

This is a significant opportunity for motivated professionals looking to accelerate their career path in the marketing industry. If you are passionate about lead generation, client relationship management, and delivering impactful marketing solutions, we encourage you to apply.