Labor Contractor Jobs in Jeddah

About the Role

OMEGA SA is seeking a motivated and experienced Boutique Manager to lead its boutique in Jeddah, Makkah, Saudi Arabia. This role is central to driving business growth, ensuring exceptional customer experiences, and upholding OMEGA brand standards. The Boutique Manager will be responsible for achieving sales targets, cultivating client relationships, and maintaining operational excellence within a luxury retail setting. The ideal candidate will possess a strong understanding of the luxury market, leadership capabilities, and a passion for service. This full-time position offers the opportunity to manage OMEGA's presence in a key Saudi Arabian city.

Key Responsibilities

• Achieve and exceed boutique sales targets, Key Performance Indicators (KPIs), and profitability objectives, focusing on conversion rates, average transaction value (ATV), and units per transaction (UPT).
• Analyze sales reports, customer insights, and market trends to identify business opportunities and develop strategic action plans for growth.
• Ensure the delivery of an exceptional luxury customer experience across all touchpoints, promoting OMEGA's heritage, innovation, craftsmanship, and storytelling.
• Develop and nurture strong relationships with VIP and high-value clients, leading clienteling initiatives to foster loyalty and drive repeat business, while ensuring accurate client database management through CRM utilization.
• Lead, coach, motivate, and develop the boutique team, conducting regular performance reviews and coaching sessions to foster a culture of luxury service and operational excellence.
• Oversee all daily boutique operations, including inventory management, cash handling, POS transactions, and reporting, ensuring compliance with company policies, security procedures, and brand standards.
• Ensure flawless execution of OMEGA's visual merchandising guidelines, maintaining the boutique's presentation, cleanliness, and luxurious atmosphere to reflect global brand standards.
• Prepare and review boutique performance reports, analyzing sales trends and customer insights to develop improvement initiatives and provide business updates to management.
• Manage daily boutique operations and team activities, allocating responsibilities and resources effectively, and recommending recruitment, promotion, and development actions.
• Resolve operational and maintenance issues promptly, ensuring the security of boutique assets, products, and confidential information.
• Support private appointments, client events, and customer engagement activities to enhance client satisfaction and brand advocacy.
• Ensure proper after-sales follow-up and customer satisfaction to reinforce brand loyalty.
• Support product launches, marketing initiatives, and brand activations in collaboration with relevant teams.
• Monitor stock levels, transfers, replenishments, and inventory accuracy to ensure optimal stock availability and minimize loss.
• Guarantee compliance with boutique operating hours and manage team scheduling effectively.
• Ensure accurate reporting and timely completion of all administrative requirements.

Qualifications and Requirements

• Bachelor's Degree in Business, Marketing, Management, or a related field is preferred.
• A minimum of 5 years of experience in luxury retail.
• A minimum of 2 years in a boutique, store, or retail management role.
• Previous experience within the watches, jewelry, luxury fashion, or premium retail sectors is highly desirable.
• Strong leadership, coaching, and people management skills are essential.
• A deep understanding of luxury clientele, CRM, and effective clienteling strategies.
• Proven experience utilizing retail systems and proficiency in Microsoft Office applications.
• Fluency in English is required; proficiency in Arabic is preferred.

Required Skills

• Sales Management
• Business Development
• Clienteling
• Luxury Retail Excellence
• Customer Relationship Management
• Retail Operations
• Inventory Management
• Compliance & Controls
• Business Reporting
• Performance Analysis
• Team Leadership
• Coaching & Development
• Decision Making
• Accountability
• Performance Management

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires a minimum of 5 years of experience, with at least 2 years in a management capacity within luxury retail. The specific experience required is 5-10 years in total. The company is OMEGA SA.

• Lead and coach Customer Operations teams across Surgical and Vision Care.
• Oversee end‑to‑end processes including pre‑order, order/delivery, and returns.
• Collaborate closely with regional and local stakeholders to monitor service performance and KPIs.
• Drive continuous improvement, automation, and compliance initiatives for high service levels.
• Manage distributor relationships and customer satisfaction.

• University degree or equivalent business experience.
• 3–5 years of proven leadership experience, ideally in Customer Operations, OTI, or Supply Chain.
• Strong people management skills within a matrix organization.
• Experience driving change and leading cross‑functional projects.
• Fluency in English and local languages.
• Strong SAP (OTI modules) and financial cost analysis skills.

• Monitor new shipments and manage shipment operations.
• Track and ensure timely arrival of goods.
• Coordinate with various teams and stakeholders for operational improvements.
• Document and track shipments, ensuring real-time updates to stakeholders.
• Engage with authorities to manage clearance issues and compliance.

• Minimum 2 years of experience in customs clearance or supply chain.
• Bachelor’s degree in Business or a related field.
• Excellent communication and stakeholder management skills.
• Proficiency in Excel; familiarity with SAP is a plus.

About the Role

Longines Watch Co. Francillon Ltd. is seeking a dynamic and experienced Boutique Manager to lead its prestigious boutique in Jeddah, Makkah, Saudi Arabia. This full-time role is pivotal in driving sales excellence, cultivating exceptional client experiences, and upholding the esteemed reputation and standards of the Longines brand. The Boutique Manager will be instrumental in achieving commercial objectives, fostering strong client relationships, leading and developing the boutique team, and ensuring seamless operational execution, all while embodying the heritage, elegance, and core values of Longines.

Key Responsibilities

• Achieve and exceed boutique sales targets, Key Performance Indicators (KPIs), and profitability objectives.
• Monitor and analyze sales performance, including conversion rates, Average Transaction Value (ATV), and Units Per Transaction (UPT).
• Analyze sales reports, market trends, and customer insights to identify and capitalize on growth opportunities.
• Develop and implement strategic action plans to maximize boutique performance and achieve all commercial objectives.
• Drive initiatives focused on client acquisition and customer retention to build a loyal customer base.
• Ensure the delivery of exceptional customer experiences across all client touchpoints within the boutique.
• Effectively communicate and promote Longines' rich heritage, exquisite craftsmanship, diverse collections, and brand values to clients.
• Develop and nurture strong, long-term relationships with VIP and loyal customers.
• Lead CRM and clienteling activities to enhance customer loyalty and engagement.
• Ensure prompt and effective follow-up on all customer inquiries and after-sales service requests.
• Support the planning and execution of boutique events and customer engagement activities.
• Lead, coach, motivate, and develop the boutique team to foster a high-performing environment.
• Conduct regular performance reviews, coaching sessions, and development discussions with team members.
• Monitor team productivity and individual sales performance, providing constructive feedback.
• Support recruitment, onboarding, and ongoing training initiatives for the boutique staff.
• Foster a culture of accountability, teamwork, and unwavering service excellence within the team.
• Contribute to succession planning and talent development strategies within the boutique.
• Oversee daily boutique operations, including inventory management, cash handling, and reporting.
• Ensure strict compliance with all company policies, security procedures, and brand standards.
• Monitor stock levels, manage replenishments, facilitate transfers, and maintain high inventory accuracy.
• Ensure appropriate scheduling and adequate staffing coverage during operating hours.
• Maintain boutique security, protect company assets, and implement operational controls.
• Ensure timely resolution of operational and maintenance issues within the boutique.
• Ensure the accurate execution of Longines' visual merchandising guidelines.
• Maintain the highest standards of boutique presentation, cleanliness, and professional appearance.
• Support product launches, marketing campaigns, and promotional activities within the boutique.
• Ensure all product displays consistently reflect brand standards and commercial priorities.
• Prepare and review comprehensive boutique performance reports.
• Analyze KPIs to identify areas for improvement and implement corrective actions.
• Provide regular business updates and insights to the Brand Manager.
• Support budgeting, forecasting, and sales planning activities for the boutique.
• Recommend initiatives to enhance operational efficiency and drive sales performance.

Qualifications and Requirements

• A Bachelor's Degree in Business, Management, Marketing, or a related field is preferred.
• A minimum of 8 years of retail experience with a proven track record of leadership success.
• Experience in luxury retail, specifically within the watches, jewelry, or premium retail sectors, is highly preferred.
• Strong leadership, communication, and people management skills are essential.
• Demonstrated strong commercial awareness and robust sales management capabilities.
• Proficiency in using retail systems and Microsoft Office applications.
• Fluency in English is required; proficiency in Arabic is preferred.

Required Skills

• Sales Management
• Client Relationship Management
• Team Leadership
• Coaching & Development
• Decision Making
• Accountability
• Performance Management
• Business Development
• Clienteling
• Commercial Awareness
• Retail Operations
• Inventory Management
• Compliance & Controls
• Business Reporting
• Problem Solving
• Microsoft Office Suite

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires a minimum of 5-10 years of experience. The company is Longines Watch Co. Francillon Ltd.

About the Role

OMEGA SA is seeking a dynamic Assistant Store Manager to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to supporting the Boutique Manager in achieving business objectives, driving sales performance, and maintaining exceptional client experience standards. The Assistant Store Manager will oversee daily boutique operations, foster team performance, ensure operational excellence, and act as the designated leader in the Boutique Manager's absence. This role is crucial for upholding OMEGA's prestigious brand image and delivering unparalleled luxury service.

Key Responsibilities

• Support the achievement and exceedance of boutique sales targets and Key Performance Indicators (KPIs).
• Monitor daily sales performance and assist in implementing action plans to drive results.
• Contribute to maximizing conversion rates, average transaction value (ATV), and units per transaction (UPT).
• Actively participate in sales activities and client engagement initiatives to foster strong customer relationships.
• Support the sales team in identifying opportunities to enhance boutique performance.
• Conduct daily sales briefings and follow up on team performance to ensure alignment with goals.
• Ensure exceptional luxury service standards are consistently delivered to all clients.
• Effectively communicate OMEGA's heritage, innovation, and brand storytelling during client interactions.
• Build and maintain strong relationships with key clients and VIP customers.
• Support Customer Relationship Management (CRM) activities and client development initiatives.
• Monitor follow-up activities and client engagement programs to ensure client satisfaction.
• Ensure after-sales follow-up is completed according to company standards.
• Support the daily supervision of boutique staff, ensuring adherence to brand standards and operational procedures.
• Act as the Boutique Manager's deputy in their absence, ensuring seamless operations.
• Assist in the onboarding, coaching, and development of Sales Associates to enhance their skills and performance.
• Monitor staff performance and provide constructive feedback to foster growth and accountability.
• Promote teamwork, accountability, and a positive working culture within the boutique.
• Support the execution of training initiatives and product knowledge development for the team.
• Support daily boutique operations and the implementation of operational controls.
• Oversee cash handling, stock management, and reporting activities with accuracy and integrity.
• Ensure strict compliance with OMEGA policies, procedures, and security standards.
• Monitor inventory accuracy, manage stock transfers, replenishments, and conduct stock counts.
• Coordinate with logistics and support functions to ensure operational efficiency.
• Support the execution of opening and closing procedures for the boutique.
• Support the implementation of OMEGA's visual merchandising guidelines to maintain brand aesthetics.
• Ensure boutique displays reflect current campaigns and brand standards effectively.
• Monitor boutique presentation, cleanliness, and overall luxury atmosphere.
• Support product launches, activations, and marketing initiatives within the boutique.
• Ensure consistent execution of brand image standards across all touchpoints.
• Act as a communication bridge between management and boutique staff, facilitating clear information flow.
• Participate in management meetings, briefings, and performance discussions.
• Provide recommendations to improve boutique performance and client experience.
• Support the execution of management action plans and operational initiatives.

Qualifications and Requirements

• A Bachelor's Degree in Business, Marketing, Management, or a related field is preferred.
• A minimum of 3 to 5 years of experience in luxury retail is required.
• A minimum of 1 year of experience in a supervisory or senior sales position is necessary.
• Experience within the watches, jewelry, luxury fashion, or premium retail sectors is highly preferred.
• Strong communication, coaching, and leadership skills are essential.
• A strong understanding of luxury service principles and clienteling techniques is required.
• Fluency in English is mandatory; proficiency in Arabic is preferred.

Required Skills

• Sales Performance
• Client Experience Management
• Team Supervision and Development
• Boutique Operations and Administration
• Visual Merchandising Execution
• Effective Communication
• Coaching and Mentoring
• Leadership and Motivation
• Clienteling and Relationship Building
• CRM Management
• Adherence to Luxury Retail Standards
• Inventory Awareness and Control
• Reporting and Data Analysis
• Compliance and Internal Controls

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role involves working within a luxury retail environment, supporting daily boutique operations and client engagement.

About the Role

******* is seeking a Head of Customer Experience to establish and lead the company's Customer Experience (CX) function. This foundational leadership role is responsible for the entire customer experience operation. The Head of CX will define service standards, build and manage the CX team, implement essential tools and workflows, and ensure both buyers and vendors receive a consistently high-quality service experience.

The ideal candidate will have a proven track record of successfully building CX functions, designing service frameworks, and leading teams in fast-paced, platform-driven environments. This role is crucial for shaping *******'s customer-centric approach.

Key Responsibilities

• Build and lead *******'s Customer Experience function end-to-end, including processes, policies, workflows, tools, and team structure.
• Define and enforce the overall CX vision, service standards, brand tone, and comprehensive service playbooks.
• Design and continuously improve customer journey maps for buyers and vendors across all touchpoints, from pre-purchase through post-purchase, including returns and complaint resolution.
• Set up and manage helpdesk, ticketing, and multichannel support tools for efficient customer interaction.
• Establish and manage the CX operations framework, including Service Level Agreements (SLAs), escalation matrices, quality assurance programs, knowledge base development, and performance reporting.
• Lead, coach, and scale the CX team, fostering a strong customer-first culture.
• Implement and optimize CX systems and platforms, such as Zendesk, Freshdesk, HubSpot Service Hub, or equivalent solutions.
• Own and track key CX performance metrics and insights, including Customer Satisfaction (CSAT), Net Promoter Score (NPS), Vendor Satisfaction (VSAT), response and resolution times, and ticket quality. Conduct root cause analysis and provide weekly performance reports.
• Drive continuous improvement initiatives to reduce customer friction, enhance operational efficiency, and elevate overall customer satisfaction.
• Collaborate cross-functionally with Product, Tech, Vendor Management, and Marketing teams to resolve complex issues and improve customer outcomes.
• Develop a comprehensive self-service FAQ and knowledge base to reduce repetitive customer queries.
• Support the development of AI-enabled and agentic CX experiences aligned with *******'s marketplace vision.

Qualifications and Requirements

• 7-10 years of experience in customer support operations, customer experience, CX transformation, or service excellence roles.
• Demonstrated experience in building or scaling CX functions, preferably within startups, e-commerce platforms, marketplaces, or fast-growing environments.
• Strong experience in designing customer journeys, SLAs, escalation frameworks, QA programs, and operational processes.
• Hands-on experience with CX/helpdesk platforms such as Zendesk, Freshdesk, or HubSpot Service Hub, or similar systems.
• A strong analytical mindset with proven experience using CSAT, NPS, ticket analytics, and operational KPIs to inform decisions and drive resolutions.
• Proven leadership experience in managing teams, developing talent, and driving accountability.
• Excellent communication and stakeholder management skills, with fluency in both Arabic and English (spoken and written).
• Experience working within startups, e-commerce, marketplaces, or digital consumer businesses is strongly preferred.
• Experience with AI-assisted customer operations, automation, or omnichannel CX environments is considered a plus.

Required Skills

• Customer Experience
• CX Transformation
• Service Excellence
• Customer Journeys
• SLAs (Service Level Agreements)
• Escalation Frameworks
• QA Programs (Quality Assurance)
• Operational Processes
• CX/Helpdesk Platforms (*, Zendesk, Freshdesk, HubSpot Service Hub)
• CSAT (Customer Satisfaction)
• NPS (Net Promoter Score)
• Ticket Analytics
• Operational KPIs (Key Performance Indicators)
• Leadership
• Talent Development
• Accountability
• Communication
• Stakeholder Management
• Startup Environments
• E-commerce
• Marketplaces
• Digital Consumer Businesses
• AI-assisted Customer Operations
• Automation
• Omnichannel CX

Work Environment and Location

This is a full-time position for the Head of Customer Experience at *******, located in Jeddah, Makkah, Saudi Arabia. The role requires 5-10 years of experience.

• Lead and manage floor service during assigned shifts, ensuring guest expectations are met or exceeded.
• Monitor table status and service timing in coordination with kitchen and bar teams.
• Conduct pre-shift meetings to align the team on updates and service priorities.
• Greet guests warmly and ensure satisfaction during their experience.
• Manage guest complaints with discretion and empathy.
• Supervise staff during service to maintain high quality standards.
• Identify training needs and support team development initiatives.

• 3+ years experience in a luxury hotel or upscale dining environment.
• Forbes 5 Star hotel experience is a significant advantage.
• Strong understanding of restaurant operations and service standards.
• Exceptional guest interaction and service recovery skills.