Operations Supervisor Jobs for Fresh Graduates in Jeddah

More than 13 Operations Supervisor Jobs for Fresh Graduates in Jeddah. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!


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Operations Supervisor

Operations Supervisor

📣 Job AdNew

Amazon

Full-time

About the Role

Amazon is seeking a motivated and detail-oriented Operations Supervisor to join their team in Jeddah, Makkah, Saudi Arabia. This full-time role is crucial for ensuring the smooth and efficient operation of warehouse activities. The Operations Supervisor will be responsible for leading and motivating a team to achieve productivity targets and uphold company standards, working collaboratively with the Shift Manager to identify and resolve operational challenges. This position requires an individual who can effectively manage team performance, track attendance and workflow, and contribute to a positive and productive work environment. The ideal candidate will be proactive in identifying areas for improvement and ensuring adherence to safety protocols.

Key Responsibilities

  • Support the daily management of departmental duties and operations.
  • Assign tasks to associates to ensure workflow efficiency and achievement of daily production Key Performance Indicators (KPIs) and goals.
  • Conduct daily standup briefs to communicate objectives and updates to the team.
  • Deliver constructive feedback to associates to foster development and performance improvement.
  • Perform floor audits and vehicle inspections to ensure compliance and operational readiness.
  • Assist in the training and up-skilling of new associates to enhance team capabilities.
  • Support the tracking, trending, and reporting of departmental metrics related to associate performance.
  • Analyze and understand the underlying reasons for success or failure in meeting departmental delivery and Fulfillment Center (FC) KPIs and goals.
  • Manage and maintain accurate records of hours worked and schedules for the team.
  • Review and update Standard Operating Procedure (SOP) documents as required to ensure current best practices.
  • Improve the flow of product through the station to optimize efficiency.
  • Identify and address safety hazards within the operational area and actively participate in safety initiatives.
  • Maintain a full understanding of the workflow, daily production goals, and the number of associates present each day.

Qualifications and Requirements

  • High school diploma or equivalent is required.
  • Must be able to work a flexible schedule, including weekends, nights, and/or holidays, as operational needs dictate.
  • Commitment to working 40 hours per week, with the understanding that overtime may be required.
  • Ability to lift up to 49 pounds.
  • Must be able to stand and walk for extended periods during shifts lasting up to 12 hours.
  • Must be able to frequently push, pull, squat, bend, and reach as part of job duties.

Required Skills

  • Proficiency in Microsoft Office products and applications.
  • Strong team motivation and leadership capabilities.
  • Experience with productivity tracking and workflow management.
  • Ability to identify and rectify operational issues effectively.
  • Skilled in KPI management and performance monitoring.
  • Experience in training and developing team members.
  • Proficiency in metric reporting and data analysis.
  • Competence in scheduling and workforce planning.
  • Familiarity with SOP management and continuous improvement.
  • Aptitude for safety hazard identification and participation in safety initiatives.

Work Environment and Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role operates within the warehouse environment. Amazon is committed to fostering an inclusive culture that empowers employees to deliver exceptional results. For individuals with disabilities requiring workplace accommodations during the application or hiring process, please visit https://********************************************** for more information. If your country/region is not listed, please contact your Recruiting Partner.

breifcase0-1 years

locationJeddah

4 days ago
Warehouse Production Officer - Fresh Food | مسؤول خط إنتاج الخضار والفواكه

Warehouse Production Officer - Fresh Food | مسؤول خط إنتاج الخضار والفواكه

📣 Job AdNew

Ninja

Full-time

About the Role

Ninja is seeking a motivated Production Officer to join its Fresh Food operations. This role is integral to overseeing and managing daily production activities within the warehouse, ensuring an efficient flow of goods. The position is based in Jeddah, Makkah, Saudi Arabia, and is a full-time opportunity for individuals looking to develop a career in fresh food production.

Key Responsibilities

  • Supervise daily production processes within the warehouse.
  • Monitor the receipt of fruits and vegetables, ensuring quality and compliance with standards.
  • Inspect incoming produce and assess the quality of expired or non-conforming items.
  • Ensure correct implementation of packaging, filling, and labeling processes.
  • Maintain food quality and safety throughout all operational stages.
  • Oversee cleanliness and organization within production and packaging areas.
  • Prepare production reports, including any observations or updates affecting the production flow.

Qualifications and Requirements

  • Previous experience in warehouse operations, production, or related activities is preferred, particularly in fruits, vegetables, or food production.
  • Good knowledge of production processes and food safety principles.
  • Ability to work effectively in a fast-paced and dynamic production environment.
  • Capacity to manage priorities and work under pressure within a team setting.
  • Proficiency in computer usage.

Skills

  • Production Operations
  • Production Management
  • Food Safety
  • Quality Control
  • Reporting
  • Computer Proficiency

Work Environment and Experience

This is a full-time position located in Jeddah, Makkah, Saudi Arabia. The role requires the ability to actively participate in the production line, manage its workflow, and contribute to the team's overall success. Experience of 0-1 year is sought for this role.

breifcase0-1 years

locationJeddah

4 days ago
Inventory & Planning Coordinator

Inventory & Planning Coordinator

📣 Job AdNew

Hempel A/S

Full-time

About the Role

Hempel A/S is seeking a detail-oriented and analytical Inventory & Planning Coordinator to join its Supply Chain team. This role is essential for ensuring high customer satisfaction through incremental improvements in planning and scheduling. The position involves extensive data analysis using advanced Excel tools to manage inventory, support replenishment activities, and analyze stock levels, trends, and performance. Reporting to the Planning & Inventory Supervisor, this role will be based at the company's factory in Jeddah.

Key Responsibilities

  • Support inventory planning and replenishment activities based on demand data and forecasts.
  • Analyze stock levels, trends, and performance using large datasets and advanced Excel tools.
  • Monitor inventory health, including stock availability, shelf life, and identify potential excess or slow-moving items.
  • Assist in managing purchase orders and tracking supplier deliveries.
  • Coordinate with internal teams, including logistics, operations, and commercial departments, to ensure timely product availability.
  • Track delivery performance and proactively highlight risks, delays, or discrepancies.
  • Prepare regular reports and dashboards to provide insights for business decisions.
  • Contribute to continuous improvement initiatives aimed at enhancing planning and supply chain efficiency.

Qualifications and Requirements

  • A degree in Logistics, Supply Chain, or a related discipline.
  • A strong interest in working with data, analytics, and large Excel datasets.
  • High attention to detail and a strong analytical mindset.
  • Willingness to learn, be trained, and grow within supply chain planning.
  • Good communication skills in English.
  • A proactive, positive attitude and the ability to work collaboratively in a team environment.
  • Ability to manage multiple tasks and meet deadlines.

Required Skills

  • Advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis functions.
  • Experience with data analysis and inventory management.
  • Planning and scheduling capabilities.
  • Familiarity with Power BI is considered a plus.
  • Strong teamwork and communication skills.

Additional Role Information

This is a full-time position. The role is based at Hempel's Jeddah factory, located in the Third Industrial City, Makkah, Saudi Arabia. An ideal candidate will have 0-1 years of experience in supply chain, logistics, inventory planning, data analysis, or a related field. The seniority level for this role is Associate. Job functions include Manufacturing and Supply Chain within the Chemicals industry.

breifcase0-1 years

locationJeddah

4 days ago
Implementation Coordinator

Implementation Coordinator

📣 Job AdNew

Gulf Associates

Full-time

About the Role

Gulf Associates is seeking a detail-oriented Implementation Coordinator to provide essential organizational support for its commercial advisory projects across the Middle East. This is a full-time, fully remote position focused on translating high-level investment decisions into tangible operational realities. The role will play a crucial part in supporting a current project involving a European industrial group establishing its presence in Saudi Arabia, requiring close remote coordination with various local logistical partners and service providers during the setup phase.

Gulf Associates is a commercial advisory firm dedicated to providing direct commercial judgment and practical insights to international investors, family groups, and sovereign entities operating within the Gulf region. The firm focuses on the concrete aspects of transactions rather than theoretical reports, helping clients navigate regional markets effectively. The team is a small, distributed group of experienced professionals who value the tangible outcomes of deals.

Key Responsibilities

  • Maintain and update project schedules for market entry and expansion workstreams.
  • Organize and categorize commercial documents related to counterparty due diligence and joint venture structures.
  • Draft internal reports summarizing recent regulatory changes and commercial activity within the GCC.
  • Track and log progress on action items identified during senior partner advisory sessions.
  • Synthesize notes from various contributors into clear and concise internal briefing papers.
  • Monitor regional business news to identify emerging trends that may impact current client portfolios.
  • Assist in coordinating the flow of information between internal partners and external client teams.
  • Maintain the firm's internal repository of deal history and market data for future reference.

Qualifications and Requirements

  • A high level of precision in both written and verbal communication.
  • Comfort in sorting through large volumes of information to extract relevant details.
  • A logical approach to problem-solving and task management.
  • A genuine interest in the commercial realities of the Gulf region and its business practices.
  • The ability to work independently while maintaining strong connections with a remote team.
  • Familiarity with standard productivity software, including spreadsheets and shared document systems.
  • An eagerness to learn about commercial structures, investment frameworks, and regional trade.
  • Previous exposure to a professional services environment or a project-based role is helpful.
  • An academic background in business, regional studies, economics, or a related field is beneficial.
  • The ability to read or research in multiple languages relevant to the GCC region is advantageous.
  • Experience utilizing digital collaboration tools to effectively organize projects is a plus.

Required Skills

  • Communication (written and verbal)
  • Problem-solving
  • Task management
  • Commercial judgment
  • Spreadsheets
  • Shared document systems
  • Digital collaboration tools

Work Environment and Logistics

This is a full-time, fully remote position with no requirement to visit a physical office. The role offers direct exposure to senior partners and the intricacies of large-scale commercial transactions. Gulf Associates operates with a flat organizational structure that values clear logic and straightforward communication. Candidates are expected to have significant overlap with Gulf Standard Time (GST) hours for regular syncs. While the company is based in the UAE and projects often connect to Saudi Arabia, the team is distributed. This role is open to candidates regardless of their current location, and no specific work authorization for a particular country is required due to the fully remote nature of the engagement. Gulf Associates prioritizes data protection and confidentiality, with all team members expected to adhere to internal privacy standards.

breifcase0-1 years

locationJeddah

Remote Job
about 16 hours ago
Sales Coordinator

Sales Coordinator

📣 Job AdNew

The Ritz-Carlton Hotel Company, L.L.C.

Seasonal

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Sales Coordinator to support its Sales & Marketing department. This role is based in Jeddah, Makkah, Saudi Arabia, specifically in the Al Hamra District, Southern Corniche. The Sales Coordinator will manage administrative tasks, prepare sales documentation, and serve as a key point of contact for clients, contributing to the hotel's success and upholding the brand's standards.

Key Responsibilities

  • Perform general office duties to support the Sales & Marketing team, including filing, sending emails, typing, faxing, and copying.
  • Prepare essential sales-related documents throughout the sales process, such as proposals, contracts, and banquet event orders.
  • Promote awareness of the brand image both internally and externally.
  • Gather and assemble information packages, including brochures and promotional materials.
  • Utilize sales techniques that maximize revenue while diligently maintaining existing guest loyalty to Marriott.
  • Enter, retrieve, reconcile, and verify information in sales software, including details on commissions, leads, and third parties.
  • Respond to guest inquiries regarding property facilities and services, such as hours of operation, rates, room types, packages, promotions, entertainment, restaurants, and special events.
  • Serve as the primary point of contact for clients, communicating via phone and email to address questions and requests.
  • Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
  • Maintain the confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs with genuine appreciation.
  • Communicate with others using clear and professional language, preparing and reviewing written documents accurately and completely, and answering telephones with appropriate etiquette.
  • Develop and maintain positive working relationships with colleagues, supporting team goals and responding appropriately to concerns.
  • Comply with quality assurance expectations and standards.
  • Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

  • High school diploma or *** equivalent.
  • At least 1 year of related work experience.
  • No supervisory experience required.

Required Skills

  • Proficiency in Sales Techniques.
  • Ability to foster Guest Loyalty.
  • Strong Communication skills.
  • Demonstrated Professionalism.
  • Effective Teamwork capabilities.

Work Environment and Contract Details

This is a full-time contract position classified as Non-Management. The role is located in Jeddah, Makkah, Saudi Arabia, specifically in the Al Hamra District, Southern Corniche, Jeddah, 21493. This is not a remote position. The Ritz-Carlton Hotel Company, *** is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates.

breifcase0-1 years

locationJeddah

4 days ago
License Owner / Operator, Jeddah

License Owner / Operator, Jeddah

📣 Job AdNew

Stranger Soccer

Full-time

About the Role

Stranger Soccer is seeking an ambitious and entrepreneurial individual to serve as the License Owner / Operator for its football experience platform in Jeddah, Saudi Arabia. This role offers the opportunity to build a business centered around a passion for football, leveraging Stranger Soccer's established global brand and technology. The position requires independent operation and management of all business aspects, supported by Stranger Soccer's headquarters.

Role Overview

The License Owner / Operator will be responsible for establishing and managing a comprehensive football ecosystem within Jeddah. This involves overseeing operations, implementing marketing strategies, and building a local team. The role is designed for individuals with a strong understanding of football culture, local market insights, and a drive to create a meaningful venture.

Key Responsibilities

  • Oversee the complete operational management of the Stranger Soccer platform in Jeddah.
  • Develop and implement local marketing strategies to drive user acquisition and engagement.
  • Recruit, train, and manage a local team to ensure high-quality game experiences.
  • Manage the day-to-day business operations, ensuring a sustainable and growing venture.
  • Foster and grow the football community within Jeddah through the Stranger Soccer platform.
  • Ensure all games delivered through the platform meet Stranger Soccer's consistent, high-quality standards.

Qualifications and Requirements

  • A strong passion for football and a deep understanding of local football culture.
  • Demonstrated leadership capabilities.
  • Proven business experience, with a strategic mindset.
  • An entrepreneurial spirit and the drive to operate independently.
  • A desire for ownership, impact, and tangible results.
  • Strong local insight into the Jeddah market.
  • Experience Required: 0-1 years.

Required Skills

  • Leadership
  • Business Acumen
  • Entrepreneurial Mindset
  • Operations Management
  • Marketing Strategy
  • Team Recruitment and Management

Work Location and Type

This is a full-time position based in Jeddah, Makkah, Saudi Arabia.

To Express Interest

For more information and to express your interest, please visit ******************* and click "Bring Stranger Soccer to Your City".

breifcase0-1 years

locationJeddah

4 days ago
License Owner / Operator, Jeddah

License Owner / Operator, Jeddah

📣 Job AdNew

Stranger Soccer

Full-time

About the Role

Stranger Soccer is seeking an individual to serve as the License Owner / Operator for Jeddah, Makkah, Saudi Arabia. This role offers the opportunity to develop a business by introducing Stranger Soccer's football experience platform to the local community. The position involves establishing and managing a football ecosystem designed to make casual football accessible through a mobile application.

This is an opportunity to own and operate a venture with support from Stranger Soccer's headquarters. The role requires managing all business aspects, including operations, marketing, and team recruitment. Support, tools, and a playbook will be provided by Stranger Soccer. The position is suited for individuals driven by ownership, impact, and results, with a strong understanding of football culture and local market insights.

Key Responsibilities

While specific duties were not provided, key responsibilities are expected to include:

  • Establishing and managing Stranger Soccer operations in Jeddah.
  • Overseeing the daily operations of the football experience platform.
  • Developing and implementing local marketing strategies for user acquisition and engagement.
  • Recruiting, training, and managing a local team to ensure quality game experiences.
  • Ensuring a consistent and high-quality player experience for all games booked via the app.
  • Managing the business's financial performance and growth within the Jeddah market.
  • Utilizing the Stranger Soccer platform and tools to build and scale the business.
  • Serving as the primary point of contact for the local market and reporting to Stranger Soccer HQ.

Qualifications and Requirements

  • A strong passion for football and a deep understanding of football culture.
  • Significant local insight into the Jeddah market.
  • Proven leadership capabilities.
  • Demonstrated business experience.
  • An entrepreneurial mindset with the drive to operate independently.
  • Willingness to take ownership and be accountable for business results.

Required Skills

  • Leadership
  • Business Acumen
  • Entrepreneurial Mindset
  • Operations Management
  • Marketing Strategy
  • Team Recruitment and Management

Work Location and Type

The role is based in Jeddah, Makkah, Saudi Arabia. The work type is Full-time. Experience required is between 0-1 years.

Further Information

To learn more about this opportunity and express your interest, please visit ******************* and click "Bring Stranger Soccer to Your City".

breifcase0-1 years

locationJeddah

about 16 hours ago
Delivery Station Liasion, DSL

Delivery Station Liasion, DSL

📣 Job AdNew

Amazon

Full-time

About the Role

Amazon is seeking a Delivery Station Liaison (DSL) to join its team in Jeddah and Makkah, Saudi Arabia. The DSL is responsible for resolving delivery issues at the station level to ensure customer satisfaction. This role contributes to improving logistics operations and customer order fulfillment, directly impacting the customer experience.

Role Context

The Delivery Station Liaison operates within Amazon's last-mile delivery operations, based at a logistics warehouse. This position serves as the primary point of contact within the station to communicate directly with customers regarding their deliveries, addressing and resolving challenges to ensure orders reach their destination as promised.

Key Responsibilities

  • Communicate directly with customers via telephone to address delivery-related concerns, demonstrating empathy and building trust.
  • Conduct investigations with customers to remove delivery barriers and provide accurate delivery expectations.
  • Maintain attention to detail in managing cases and issues.
  • Proactively identify and implement solutions to problems with minimal guidance.
  • Establish and foster collaborative working relationships with internal workgroups through face-to-face interactions and virtual correspondence.
  • Communicate operational barriers and contribute to solution development with senior leadership.
  • Navigate and utilize multiple online platforms and technology systems in a fast-paced environment.
  • Manage workload effectively within restricted timeframes to ensure timely resolution of delivery issues.
  • Action parcels that have failed delivery by receiving correspondence from Customer Service or Delivery Service Partners (DSPs).
  • Reach out to customers to provide updates on failed or potentially failed deliveries.
  • Work with customers and DSPs to find solutions for same-day delivery or successful delivery on the next attempt.

Qualifications and Requirements

  • Experience in prioritizing and handling multiple assignments simultaneously while meeting deadlines.
  • Experience working in fast-paced, high-tech environments and managing workload effectively, even during stressful situations.
  • Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
  • Fluency in speaking, writing, and reading English, with the ability to take direction in English.
  • Fluency in speaking, writing, and reading Arabic.
  • Advanced and adaptable interpersonal communication skills.
  • Familiarity and IT proficiency with multiple web browsers, database searching tools, and instant messenger applications.
  • Effective communication skills and the ability to build lasting professional relationships.
  • Experience building strategic relationships with stakeholders, including communicating and collaborating across different teams and functions.
  • Experience in an operational environment such as logistics, retail, hospitality, or customer service.

Required Skills

  • Communication
  • Microsoft Office Suite (Outlook, Word, Excel)
  • Web Browsers
  • Database Searching
  • Instant Messenger Tools

Work Environment and Schedule

This is a full-time position requiring a flexible schedule of 40+ hours per week. The role operates within an environment where noise levels can vary and may be loud, with appropriate hearing protection provided. The position is located in Jeddah and Makkah, Saudi Arabia.

breifcase0-1 years

locationJeddah

about 16 hours ago
License Owner / Operator, Jeddah

License Owner / Operator, Jeddah

📣 Job AdNew

Stranger Soccer

Full-time

About the Role

Stranger Soccer is seeking an entrepreneurial individual to serve as the License Owner/Operator for Jeddah, Makkah, Saudi Arabia. This role involves establishing and managing a local Stranger Soccer football experience platform, making casual football accessible through a mobile application. This is an opportunity to own and operate a venture with the support of a global brand, managing local operations, marketing, and team recruitment, while receiving guidance and resources from Stranger Soccer headquarters.

Key Responsibilities

The responsibilities for this role encompass the full scope of business ownership and operational management for Stranger Soccer in Jeddah. These include:

  • Overseeing all operational aspects of the Stranger Soccer platform within Jeddah.
  • Developing and executing local marketing strategies to drive user acquisition and engagement.
  • Recruiting, training, and managing a local team to ensure high-quality game experiences.
  • Managing the day-to-day business operations to ensure a seamless experience for players.
  • Leveraging the Stranger Soccer technology platform to facilitate game bookings and player participation.
  • Ensuring consistent, high-quality football experiences for all users.
  • Acting as the primary point of contact and local representative for Stranger Soccer.
  • Contributing to the growth and success of the Stranger Soccer brand in the Saudi Arabian market.

Qualifications and Requirements

Candidates should possess the following attributes and experience:

  • A strong passion for football and a deep understanding of local football culture.
  • Demonstrated leadership capabilities.
  • Proven business experience, indicating a capacity for strategic planning and execution.
  • An entrepreneurial mindset, with a drive to build and operate an independent venture.
  • The ability to manage operations effectively.
  • Proficiency in marketing strategies and implementation.
  • Experience in team recruitment and management.
  • A desire for ownership and a commitment to achieving tangible results.

Required Skills

  • Leadership
  • Business Acumen
  • Entrepreneurial Mindset
  • Operations Management
  • Marketing Strategy and Execution
  • Team Recruitment and Development

About Stranger Soccer

Stranger Soccer is a global platform that has facilitated over 100,000 games in more than 10 cities worldwide. This role offers a business opportunity for individuals looking to make an impact in their local community and the football landscape. For more information and to express interest, please visit ******************* and click "Bring Stranger Soccer to Your City".

breifcase0-1 years

locationJeddah

4 days ago
Sales Coordinator

Sales Coordinator

📣 Job AdNew

The Ritz-Carlton Hotel Company, L.L.C.

Seasonal

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Sales Coordinator to support its Sales & Marketing department. This contract position is based in Jeddah, Makkah, Saudi Arabia, specifically in the Al Hamra District, Southern Corniche. The role is full-time and suitable for individuals looking to start a career in sales and marketing within the luxury hospitality sector, with no prior supervisory experience required. As part of Marriott International, The Ritz-Carlton is committed to delivering exceptional experiences and upholding its service standards.

Key Responsibilities

  • Perform general office duties to support the Sales & Marketing department, including filing, sending emails, typing, faxing, and copying.
  • Prepare sales-related documents throughout the sales process, such as proposals, contracts, and banquet event orders.
  • Promote awareness of the brand image both internally and externally.
  • Gather materials and assemble information packages, including brochures and promotional materials.
  • Utilize sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
  • Enter, retrieve, reconcile, and verify information in sales software, including commissions, leads, and third-party data.
  • Respond to guest inquiries regarding property facilities and services, such as hours of operation, rates, room types, packages, promotions, entertainment, restaurants, and special events.
  • Serve as the primary point of contact for clients, communicating via phone and email to address questions and requests.
  • Follow all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
  • Maintain the confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs with genuine appreciation.
  • Communicate with others using clear and professional language, preparing and reviewing written documents accurately and completely, and answering telephones with appropriate etiquette.
  • Develop and maintain positive working relationships with colleagues, supporting team goals and responding appropriately to concerns.
  • Comply with quality assurance expectations and standards.
  • Perform other reasonable job duties as requested by Supervisors, including moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.

Qualifications and Requirements

  • High school diploma or *** equivalent.
  • At least 1 year of related work experience.
  • No supervisory experience required.

Required Skills

  • Sales
  • Marketing
  • Customer Service
  • Communication
  • Teamwork

Work Environment and Details

This is a contract, full-time position located in Jeddah, Makkah, Saudi Arabia. The role is not remote. The position is classified as Non-Management. No specific licenses or certifications are required for this role.

breifcase0-1 years

locationJeddah

4 days ago