Full-time Supply Manager Jobs in Jeddah

About the Role

Saham Car Rental is looking for a Car Rental Branch Supervisor to join their team. This role aims for the effective management of car rental operations and supervision of branch performance. The position requires strong organizational skills, high efficiency in operations management, and the ability to lead teams to achieve goals.

Job Responsibilities

The Rental Branch Supervisor oversees car rental operations at the branch level, ensuring adherence to procedures and monitoring the daily workflow. The role includes managing and tracking open and closed contracts, and ensuring the completeness and accuracy of all documents. It also involves supervising collection operations and following up with customers regarding late payments or delayed vehicle returns, to ensure timely settlements. The role also includes supervising branch staff, ensuring their adherence to procedures, and monitoring drivers' adherence to schedules and service delivery.

Tasks also include conducting daily reviews of branches and centers, and ensuring the integrity of financial transactions. The supervisor monitors fleet readiness and maintenance, ensuring vehicles are in optimal operational condition. They also follow up on customer complaints and resolve them to enhance the customer experience. The supervisor ensures the branch operates in a clean and organized environment that meets the needs of rental operations. The role requires preparing operational reports and monitoring performance indicators for service delivery and continuous improvement initiatives, while ensuring compliance with branch policies and operating procedures for car rental services.

Qualifications and Basic Requirements

• Saudi Nationality.
• At least 3 years of experience in car rental or related automotive operations.
• Good understanding of car rental operating and maintenance systems.
• Leadership and management skills, with the ability to manage a branch.
• High skills in follow-up, analysis, and report preparation.
• Ability to use computers and operating systems efficiently.

Required Skills

• Car Rental Branch Management.
• Supervision.
• Operations Management.
• Customer Service.
• Team Management.
• Financial Management.
• Performance Monitoring.
• Regulatory Compliance.
• Report Preparation.
• Problem Solving.
• Leadership.
• Communication.

Work Details and Locations

The type of work is full-time. The required experience ranges between 2-5 years. Opportunities are located in the Riyadh region, with specific opportunities in the cities of Riyadh and Jeddah.

• Monitor new shipments and manage shipment operations.
• Track and ensure timely arrival of goods.
• Coordinate with various teams and stakeholders for operational improvements.
• Document and track shipments, ensuring real-time updates to stakeholders.
• Engage with authorities to manage clearance issues and compliance.

• Minimum 2 years of experience in customs clearance or supply chain.
• Bachelor’s degree in Business or a related field.
• Excellent communication and stakeholder management skills.
• Proficiency in Excel; familiarity with SAP is a plus.

About the Role

Jeddah Airports is seeking a Cargo Development Director to lead the strategic development and operational management of its airport cargo commercial operations. This role is responsible for driving revenue, fostering growth, and ensuring the efficiency of all cargo services. The Director will collaborate with stakeholders, formulate pricing strategies, identify expansion opportunities, and enhance the cargo service offering to ensure a positive customer experience.

This full-time position is based in Jeddah, Makkah, Saudi Arabia, and requires a strategic leader with a proven track record in the cargo industry.

Key Responsibilities

• Direct the development and implementation of KAIA's airport cargo strategic plan in alignment with Jedco's objectives.
• Assess industry trends, benchmarks, and commercial operations to identify growth opportunities and revenue generation possibilities.
• Allocate cargo spaces within the Cargo City and collaborate with architects and designers to ensure spaces meet tenant needs.
• Develop pricing strategies, promotional campaigns, and merchandising plans to boost sales and improve commercial operations.
• Collaborate with airport management, airlines, concessionaires, and regulatory authorities to align cargo plans with operational standards and guidelines.
• Analyze the financial and operational performance of cargo commercial operations and devise improvement plans.
• Monitor revenue data and key performance indicators to drive decision-making and strategic planning.
• Foster positive relationships with existing and potential cargo concessionaires and establish strategic partnerships within the cargo industry.
• Negotiate agreements to expand the cargo network and enhance service offerings.
• Direct marketing and promotional activities to raise awareness of cargo services and develop marketing collateral.
• Coordinate with internal departments and external stakeholders to streamline cargo logistics processes and ensure efficiency.
• Oversee the handling of cargo-related documentation and inquiries, as well as process reviews to enhance workflows and efficiency.
• Create a seamless and enjoyable airport experience for cargo customers.
• Perform other job-related duties as assigned by the Line Manager.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Logistics, or a related field. A Master's degree is considered a plus.
• Proven experience in cargo commercial operations management at airports or in relevant industries.
• Strong analytical skills with the ability to identify trends, opportunities, and areas for improvement.
• Excellent communication and negotiation skills to effectively collaborate with various stakeholders.
• Detail-oriented with a strategic mindset to develop pricing strategies and operational plans.
• Ability to lead and motivate teams to achieve targets and drive performance improvements.
• In-depth knowledge of cargo industry regulations, trends, and best practices.
• Proficiency in data analysis tools, project management software, and Microsoft Office Suite.
• Ability to adapt to a fast-paced and dynamic airport environment.
• Certification in cargo logistics or supply chain management is preferred.

Required Skills

• Cargo Commercial Operations Management
• Strategic Planning
• Revenue Generation
• Pricing Strategies
• Stakeholder Collaboration
• Financial Analysis
• Operational Performance Analysis
• Key Performance Indicators (KPIs) Management
• Relationship Management
• Negotiation
• Marketing and Promotion
• Logistics Process Streamlining
• Data Analysis Tools Proficiency
• Project Management Software Proficiency
• Microsoft Office Suite Proficiency
• Adaptability
• Leadership
• Communication
• Analytical Skills
• Detail-Oriented
• Strategic Mindset

Work Environment and Experience

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 5-10 years of experience in cargo commercial operations management within airports or related industries. Candidates should be able to adapt to a fast-paced and dynamic airport environment.

About the Role

Stranger Soccer is seeking an entrepreneurial individual to serve as the License Owner/Operator for Jeddah, Makkah, Saudi Arabia. This role involves establishing and managing a local Stranger Soccer football experience platform, making casual football accessible through a mobile application. This is an opportunity to own and operate a venture with the support of a global brand, managing local operations, marketing, and team recruitment, while receiving guidance and resources from Stranger Soccer headquarters.

Key Responsibilities

The responsibilities for this role encompass the full scope of business ownership and operational management for Stranger Soccer in Jeddah. These include:

• Overseeing all operational aspects of the Stranger Soccer platform within Jeddah.
• Developing and executing local marketing strategies to drive user acquisition and engagement.
• Recruiting, training, and managing a local team to ensure high-quality game experiences.
• Managing the day-to-day business operations to ensure a seamless experience for players.
• Leveraging the Stranger Soccer technology platform to facilitate game bookings and player participation.
• Ensuring consistent, high-quality football experiences for all users.
• Acting as the primary point of contact and local representative for Stranger Soccer.
• Contributing to the growth and success of the Stranger Soccer brand in the Saudi Arabian market.

Qualifications and Requirements

Candidates should possess the following attributes and experience:

• A strong passion for football and a deep understanding of local football culture.
• Demonstrated leadership capabilities.
• Proven business experience, indicating a capacity for strategic planning and execution.
• An entrepreneurial mindset, with a drive to build and operate an independent venture.
• The ability to manage operations effectively.
• Proficiency in marketing strategies and implementation.
• Experience in team recruitment and management.
• A desire for ownership and a commitment to achieving tangible results.

Required Skills

• Leadership
• Business Acumen
• Entrepreneurial Mindset
• Operations Management
• Marketing Strategy and Execution
• Team Recruitment and Development

About Stranger Soccer

Stranger Soccer is a global platform that has facilitated over 100,000 games in more than 10 cities worldwide. This role offers a business opportunity for individuals looking to make an impact in their local community and the football landscape. For more information and to express interest, please visit ******************* and click "Bring Stranger Soccer to Your City".

About the Role

Ethra Human Resources is seeking a Tourism Manager on behalf of its client. This position will lead the company's overall operations and spearhead business growth initiatives, reporting directly to the Board of Directors. The role requires a hands-on leader experienced in managing daily operations, supervising teams, cultivating strategic partnerships, and driving revenue growth across tourism and cultural projects. This is a key role for overseeing operational performance, business development, and external stakeholder relationships to ensure seamless execution and sustainable organizational growth within Saudi Arabia's tourism sector.

Key Responsibilities

• Lead and oversee the company's daily operations and all business activities.
• Develop and execute comprehensive business growth and expansion strategies.
• Build and maintain strong partnerships with clients and key stakeholders.
• Supervise and ensure optimal operational performance across all projects and locations.
• Manage and provide support to internal teams and external outsourced service providers.
• Represent the company effectively in meetings, industry events, and new business opportunities.
• Monitor financial and operational performance, providing detailed reports to the Board of Directors.
• Identify and capitalize on new revenue opportunities and explore emerging market channels.
• Ensure the delivery of high service quality and maintain exceptional customer satisfaction levels.
• Develop annual plans, set targets, and implement operational improvements to enhance efficiency.
• Support the company's long-term vision and contribute to overall organizational growth.

Qualifications and Requirements

• A minimum of 8 to 12 years of progressive experience in management, operations, or business development roles.
• Previous experience within the tourism, hospitality, events, or closely related industries is highly preferred.
• Demonstrated proven experience in leadership and successfully managing teams.
• A strong background in business growth strategies and effective partnership development.
• Fluency in both English and Arabic is essential.
• Must be based in Jeddah or possess a strong understanding of the Western Region market.
• The ability to manage both strategic responsibilities and day-to-day operational demands.

Required Skills

• Management and Operations
• Business Development and Partnership Development
• Tourism, Hospitality, and Events Industry Expertise
• Leadership and Team Management
• Relationship Building and Networking
• Strategic Planning
• Operational Performance Management
• Revenue Growth Strategies
• Customer Satisfaction Enhancement

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. A strong existing network and proven relationship-building skills are considered an advantage for this role.

About the Role

Jeeny, a mobile application focused on making daily commuting and transportation accessible, affordable, and flexible, is seeking a dynamic Planning & Performance Manager. This role is critical in enabling Jeeny's business teams to optimize decision-making, strategic planning, and performance management across all operational markets. Reporting directly to the CFO, the Planning & Performance Manager will lead a team of two analysts to drive efficiency and strategic alignment within the organization. The position involves overseeing end-to-end performance tracking, financial planning, and strategic reporting to ensure ridehailing operations function at peak efficiency, aligned with business objectives, while also fostering team growth.

Key Responsibilities

• Lead the development and management of quarterly and monthly budgets, including topline and bottom-line financial targets.
• Establish clear quarterly and monthly Key Performance Indicator (KPI) targets for business operations.
• Identify and analyze performance gaps against targets, collaborating with business teams to implement gap closure initiatives.
• Establish and maintain regular communication between business teams and leadership to monitor progress, including weekly performance calls and month-end retrospective meetings.
• Partner with business teams to facilitate informed decision-making on strategic and operational matters.
• Develop and maintain visibility of L0, L1, and L2 KPIs at appropriate frequencies for all business teams.
• Proactively track L1 and L2 KPIs to identify opportunities for improving L0 KPIs and overall operational performance.
• Develop business and financial models in response to ad-hoc requests from cross-functional stakeholders.
• Lead, mentor, and develop a team of strategy, planning, and performance analysts, setting objectives, managing performance, and cultivating a collaborative team culture.
• Collaborate cross-functionally with various departments to enhance overall operational efficiency and effectiveness.

Qualifications and Requirements

• Bachelor of Science (BSc) or Bachelor of Arts (BA) degree in Business Administration, Marketing, Finance, Data Analytics, or a closely related field. A Master of Science (MSc), Master of Arts (MA), or Master of Business Administration (MBA) is considered a strong asset.
• A minimum of 4 years of compulsory experience in Business Finance, Strategy, or Planning roles.
• Demonstrated experience in team management is a mandatory requirement.
• Strong presentation skills, capable of conveying complex information clearly and effectively.
• Fluent in written and spoken English.

Required Skills

• Expert proficiency in Microsoft Excel and PowerPoint.
• Skilled in utilizing data visualization software to present insights effectively.
• Strong expertise in automation and the application of Artificial Intelligence (AI) in business processes.
• Excellent written and verbal communication skills.
• Analytical mind with a strong aptitude for problem-solving.
• Proven ability to lead quarterly and monthly budget development.
• Capability to create quarterly and monthly KPI targets.
• Proficiency in outlining performance gaps and developing bridging initiatives with business teams.
• Experience in establishing communication cadences between business teams and leadership.
• Adept at partnering with business teams to support key decision-making.
• Skilled in creating visibility for L0, L1, and L2 KPIs.
• Ability to proactively identify opportunities for L0 KPI improvement through L1 and L2 KPI tracking.
• Experience in developing business and financial models for ad-hoc requests.
• Proven leadership and development skills for strategy, planning, and performance analysts.
• Strong capability in working cross-functionally to improve operational efficiency and effectiveness.

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Jeddah, Medina, Dammam, or Al Khobar, Saudi Arabia. Jeeny offers an environment that encourages ownership and the pursuit of excellent outcomes, with opportunities for collaboration, learning, and skill expansion. Comprehensive health benefits and insurance coverage are provided, alongside flexible working hours to support work-life balance.

About the Role

******* is seeking a Head of Customer Experience to establish and lead the company's Customer Experience (CX) function. This foundational leadership role is responsible for the entire customer experience operation. The Head of CX will define service standards, build and manage the CX team, implement essential tools and workflows, and ensure both buyers and vendors receive a consistently high-quality service experience.

The ideal candidate will have a proven track record of successfully building CX functions, designing service frameworks, and leading teams in fast-paced, platform-driven environments. This role is crucial for shaping *******'s customer-centric approach.

Key Responsibilities

• Build and lead *******'s Customer Experience function end-to-end, including processes, policies, workflows, tools, and team structure.
• Define and enforce the overall CX vision, service standards, brand tone, and comprehensive service playbooks.
• Design and continuously improve customer journey maps for buyers and vendors across all touchpoints, from pre-purchase through post-purchase, including returns and complaint resolution.
• Set up and manage helpdesk, ticketing, and multichannel support tools for efficient customer interaction.
• Establish and manage the CX operations framework, including Service Level Agreements (SLAs), escalation matrices, quality assurance programs, knowledge base development, and performance reporting.
• Lead, coach, and scale the CX team, fostering a strong customer-first culture.
• Implement and optimize CX systems and platforms, such as Zendesk, Freshdesk, HubSpot Service Hub, or equivalent solutions.
• Own and track key CX performance metrics and insights, including Customer Satisfaction (CSAT), Net Promoter Score (NPS), Vendor Satisfaction (VSAT), response and resolution times, and ticket quality. Conduct root cause analysis and provide weekly performance reports.
• Drive continuous improvement initiatives to reduce customer friction, enhance operational efficiency, and elevate overall customer satisfaction.
• Collaborate cross-functionally with Product, Tech, Vendor Management, and Marketing teams to resolve complex issues and improve customer outcomes.
• Develop a comprehensive self-service FAQ and knowledge base to reduce repetitive customer queries.
• Support the development of AI-enabled and agentic CX experiences aligned with *******'s marketplace vision.

Qualifications and Requirements

• 7-10 years of experience in customer support operations, customer experience, CX transformation, or service excellence roles.
• Demonstrated experience in building or scaling CX functions, preferably within startups, e-commerce platforms, marketplaces, or fast-growing environments.
• Strong experience in designing customer journeys, SLAs, escalation frameworks, QA programs, and operational processes.
• Hands-on experience with CX/helpdesk platforms such as Zendesk, Freshdesk, or HubSpot Service Hub, or similar systems.
• A strong analytical mindset with proven experience using CSAT, NPS, ticket analytics, and operational KPIs to inform decisions and drive resolutions.
• Proven leadership experience in managing teams, developing talent, and driving accountability.
• Excellent communication and stakeholder management skills, with fluency in both Arabic and English (spoken and written).
• Experience working within startups, e-commerce, marketplaces, or digital consumer businesses is strongly preferred.
• Experience with AI-assisted customer operations, automation, or omnichannel CX environments is considered a plus.

Required Skills

• Customer Experience
• CX Transformation
• Service Excellence
• Customer Journeys
• SLAs (Service Level Agreements)
• Escalation Frameworks
• QA Programs (Quality Assurance)
• Operational Processes
• CX/Helpdesk Platforms (*, Zendesk, Freshdesk, HubSpot Service Hub)
• CSAT (Customer Satisfaction)
• NPS (Net Promoter Score)
• Ticket Analytics
• Operational KPIs (Key Performance Indicators)
• Leadership
• Talent Development
• Accountability
• Communication
• Stakeholder Management
• Startup Environments
• E-commerce
• Marketplaces
• Digital Consumer Businesses
• AI-assisted Customer Operations
• Automation
• Omnichannel CX

Work Environment and Location

This is a full-time position for the Head of Customer Experience at *******, located in Jeddah, Makkah, Saudi Arabia. The role requires 5-10 years of experience.