About the Role
Delta Hotels and Resorts is seeking a dedicated Guest Experience Supervisor to join its team in Jeddah, Makkah, Saudi Arabia. This full-time, non-management position is an opportunity for an individual with 0-1 year of experience to contribute to guest service operations within the hospitality sector. The role is focused on ensuring a positive and memorable experience for every guest, aligning with the brand's commitment to service excellence.
Key Responsibilities
- Process guest check-ins, including identity verification, payment processing, room assignment, and key issuance.
- Set up guest accounts according to individual needs and enter Marriott Rewards information.
- Ensure room rates align with market codes and document any discrepancies.
- Secure payment before issuing room keys and manage billing adjustments as required.
- Compile and review daily operational reports, logs, and contingency lists.
- Complete cashier and closing reports accurately at the end of shifts.
- Provide guests with property information and directions.
- Address guest requests by coordinating with appropriate staff and ensuring follow-up for satisfaction.
- Process all forms of payment, vouchers, paid-outs, and charges.
- Balance receipts, and manage cash handling and security for the bank at the start and end of each shift.
- Obtain manual payment authorizations and adhere to all accounting procedures.
- Report any guest reports of theft to Loss Prevention/Security.
- Assist management with employee training, evaluation, counseling, motivation, and coaching, acting as a role model and initial point of contact for employee concerns.
- Foster positive working relationships and support team goals, responding to employee concerns.
- Adhere to company policies and procedures, report workplace accidents and unsafe conditions, and complete required safety training.
- Maintain a clean and professional personal appearance and confidentiality of proprietary information.
- Protect company assets, welcome guests, and anticipate their service needs.
- Assist individuals with disabilities and express appreciation to guests.
- Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
- Ensure adherence to quality standards.
- Utilize computers and POS systems for data entry and retrieval.
- Perform tasks requiring standing, sitting, or walking for extended periods, and move, lift, carry, push, pull, or place objects weighing up to 10 pounds without assistance.
- Undertake other reasonable job duties as assigned by supervisors.
Qualifications and Requirements
- High school diploma or *** equivalent.
- A minimum of 1 year of related work experience.
- A minimum of 1 year of supervisory experience.
Required Skills
- Customer Service
- Cashiering
- Training
- Employee Relations
- Communication
- Problem-Solving
- Computer Systems
- POS Systems
Work Environment and Location
This is a full-time, non-management position located at 3243 Al Salam Street, Jeddah, Saudi Arabia, 23613. The role requires the candidate to be physically present at the location, as it is not a remote position. The work is situated within the Jiddah region, Makkah, with the primary city being Jeddah.
