Full-time Hotel Specialist Jobs in Jeddah

We are looking for a receptionist to work in the hotel apartments, with high communication skills and excellent customer service, and the ability to manage reservations and deal with guests professionally. Tasks and Responsibilities: * Receiving guests, welcoming them, and completing check-in and check-out procedures. * Managing and following up on reservations through online booking platforms such as Booking, Airbnb, and others. * Responding to customer inquiries via phone and various communication channels. * Coordinating with operations, cleaning, and maintenance teams to ensure unit readiness. * Following up on guest reviews and working to improve the accommodation experience. * Preparing daily reports related to occupancy and reservations. * Handling guest complaints and inquiries professionally and promptly. * Skill in welcoming guests warmly and professionally presenting rooms and services. Required Qualifications: * Previous experience in reception or customer service, preferably in the hospitality sector. * Proficiency in using computers and Microsoft Office programs. * Ability to handle online booking platforms. * Excellent communication skills in Arabic, and proficiency in English is a plus. * Ability to work in shifts. Advantages: * Generous salary. * Incentives and bonuses based on performance. * Professional work environment and opportunities for career development. Work Location: Jeddah - Al-Salama District

About the Role

Shangri-La Jeddah, a new luxury hotel located on the Jeddah Waterfront along the Red Sea, is seeking a dedicated Residence Guest Service Associate. This role is key to delivering exceptional guest experiences, focusing on smooth registration, efficient check-out, and attentive guest support. You will be part of a dynamic environment setting a new standard for luxury in Jeddah, offering stylish accommodations, innovative dining, and family-friendly amenities. As a Residence Guest Service Associate, you will be a primary point of contact for guests, ensuring their arrival and departure are seamless and memorable. This position requires a proactive approach to guest needs and a commitment to upholding Shangri-La's high hospitality standards. The role is suited for individuals passionate about service and eager to develop within the hospitality industry.

Key Responsibilities

• Manage guest registration and check-out processes efficiently and courteously.
• Handle cashiering duties and foreign exchange transactions accurately.
• Provide assistance for guest queries and requests, ensuring prompt resolution.
• Monitor and check supplies to ensure sufficient stock for expected business within the shift and for the day.
• Prepare necessary documents, such as registration forms and welcome folders, prior to guest arrivals to facilitate a smooth check-in experience.
• Welcome guests warmly as they approach the reception desk.
• Review OPMS (On-Property Management System) records to access guest history and note any specialized instructions.
• Assist guests in completing registration forms, verifying that all essential details are included.
• Direct guests to the appropriate lifts and coordinate with Concierge staff for seamless guest flow.

Qualifications and Requirements

• A minimum of 1 year of working experience in a hotel environment.
• Fluency in both written and spoken English, in addition to the Arabic language.
• A pleasant, friendly, and cheerful attitude.
• This position is open to Saudi Nationals only.

Required Skills

• Guest Registration
• Guest Check-out
• Cashiering
• Foreign Exchange
• Assistance with Guest Queries/Requests
• Stock Management
• Document Preparation
• Guest Welcome
• OPMS Records Management
• Guest History Management
• Specialized Instructions Management
• Registration Form Assistance
• Coordination with Concierge Staff

Work Environment and Location

This full-time position is based in Jeddah, Makkah, Saudi Arabia, with Shangri-La Group. The role operates within a luxury hotel setting, contributing to a team focused on providing high standards of guest service.

About the Role

Elaf Group is seeking a Hotel Manager to oversee operations for its properties in Jeddah and Makkah, Saudi Arabia. This role is responsible for ensuring guest satisfaction, driving financial performance, and leading a team. The Hotel Manager will maintain service standards, maximize revenue, and achieve profitability targets in alignment with Elaf Group's commitment to excellence. The position requires a strategic leader with a comprehensive understanding of all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Engineering, with a focus on operational efficiency, financial stewardship, and fostering a positive work environment.

Key Responsibilities

• Oversee daily hotel operations to ensure seamless service delivery across all departments.
• Ensure adherence to brand standards, company policies, and local regulations.
• Monitor and manage performance of Front Office, Housekeeping, Engineering, Security, and Food & Beverage operations.
• Conduct property inspections to maintain high standards of cleanliness, maintenance, and safety.
• Manage guest issues and ensure prompt resolution of complaints.
• Achieve budgeted revenue, Gross Operating Profit (GOP), and profitability targets.
• Monitor financial performance against objectives on a daily, weekly, and monthly basis.
• Implement cost control measures for departmental expenses and labor costs.
• Review Profit & Loss (P&L) statements and implement corrective actions.
• Maintain accurate forecasting and budgeting processes.
• Collaborate with Revenue Management and Sales teams to maximize occupancy, Average Daily Rate (ADR), and Revenue Per Available Room (RevPAR).
• Stay informed on market trends, competitor activities, and pricing strategies.
• Support local sales initiatives and participate in business development.
• Drive direct bookings and implement guest retention programs.
• Maintain high guest satisfaction scores across online review platforms.
• Implement service recovery procedures to address guest concerns.
• Monitor guest feedback and implement initiatives for service improvement.
• Foster a culture of hospitality excellence and guest-centricity.
• Lead, coach, and develop department heads and hotel team members.
• Conduct performance reviews and facilitate training programs.
• Ensure appropriate staffing levels and implement succession planning.
• Promote employee engagement and a positive workplace culture.
• Enforce company policies and implement disciplinary procedures.
• Ensure compliance with Ministry of Tourism regulations and licensing requirements.
• Maintain and review safety, security, and emergency procedures.
• Ensure compliance with Civil Defense, health, and labor regulations.
• Lead emergency response and crisis management activities.
• Protect and maintain the hotel's physical assets.
• Develop and execute preventive maintenance plans.
• Identify and recommend capital expenditure requirements for property improvements.
• Ensure the hotel consistently operates in excellent condition.
• Prepare and submit operational, financial, and commercial reports.
• Conduct monthly business reviews and action planning.
• Monitor key performance indicators (KPIs) and implement improvement initiatives.

Qualifications and Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• A minimum of 5 years of progressive hotel management experience, preferably as a Hotel Manager or Operations Manager.
• Proven experience with Property Management Systems (PMS), specifically Opera.

Required Skills

• Exceptional leadership and people management skills, with the ability to build, develop, and motivate high-performing teams.
• Comprehensive understanding of hotel operations across Front Office, Housekeeping, Food & Beverage, Engineering, and Guest Services.
• Strong strategic thinking capabilities with robust commercial and business acumen.
• Expertise in financial management, including budgeting, forecasting, cost control, and profit optimization.
• Proficiency in revenue management strategies to drive occupancy, ADR, RevPAR, and overall hotel performance.
• A strong commitment to guest experience management, service excellence, and reputation enhancement.
• Effective stakeholder management skills, including interactions with owners, corporate office, brand representatives, guests, and external partners.
• Excellent problem-solving and decision-making abilities in a fast-paced operational environment.
• Demonstrated project management and execution capabilities for operational improvements and hotel initiatives.
• Strong communication, negotiation, and conflict resolution skills.
• Ability to lead change, drive accountability, and foster continuous improvement.
• Sound understanding of regulatory compliance, health & safety protocols, and risk management within the hospitality industry.
• Fluent in English; proficiency in Arabic is considered an advantage.

Work Environment and Details

This is a full-time position with Elaf Group, located in Jeddah and Makkah, Saudi Arabia. The role requires 5-10 years of experience. The working schedule is 5 days per week, 8 hours per day, with 2 days off per week. The application deadline for this position is 01 July 2026.

About the Role

Delta Hotels and Resorts is seeking a dedicated Guest Experience Supervisor to join its team in Jeddah, Makkah, Saudi Arabia. This full-time, non-management position is an opportunity for an individual with 0-1 year of experience to contribute to guest service operations within the hospitality sector. The role is focused on ensuring a positive and memorable experience for every guest, aligning with the brand's commitment to service excellence.

Key Responsibilities

• Process guest check-ins, including identity verification, payment processing, room assignment, and key issuance.
• Set up guest accounts according to individual needs and enter Marriott Rewards information.
• Ensure room rates align with market codes and document any discrepancies.
• Secure payment before issuing room keys and manage billing adjustments as required.
• Compile and review daily operational reports, logs, and contingency lists.
• Complete cashier and closing reports accurately at the end of shifts.
• Provide guests with property information and directions.
• Address guest requests by coordinating with appropriate staff and ensuring follow-up for satisfaction.
• Process all forms of payment, vouchers, paid-outs, and charges.
• Balance receipts, and manage cash handling and security for the bank at the start and end of each shift.
• Obtain manual payment authorizations and adhere to all accounting procedures.
• Report any guest reports of theft to Loss Prevention/Security.
• Assist management with employee training, evaluation, counseling, motivation, and coaching, acting as a role model and initial point of contact for employee concerns.
• Foster positive working relationships and support team goals, responding to employee concerns.
• Adhere to company policies and procedures, report workplace accidents and unsafe conditions, and complete required safety training.
• Maintain a clean and professional personal appearance and confidentiality of proprietary information.
• Protect company assets, welcome guests, and anticipate their service needs.
• Assist individuals with disabilities and express appreciation to guests.
• Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards.
• Utilize computers and POS systems for data entry and retrieval.
• Perform tasks requiring standing, sitting, or walking for extended periods, and move, lift, carry, push, pull, or place objects weighing up to 10 pounds without assistance.
• Undertake other reasonable job duties as assigned by supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• A minimum of 1 year of related work experience.
• A minimum of 1 year of supervisory experience.

Required Skills

• Customer Service
• Cashiering
• Training
• Employee Relations
• Communication
• Problem-Solving
• Computer Systems
• POS Systems

Work Environment and Location

This is a full-time, non-management position located at 3243 Al Salam Street, Jeddah, Saudi Arabia, 23613. The role requires the candidate to be physically present at the location, as it is not a remote position. The work is situated within the Jiddah region, Makkah, with the primary city being Jeddah.

About the Role

Raffles Hotels & Resorts is seeking a Receptionist / Front Desk Officer to join its distinguished team in Jeddah, Saudi Arabia. The Raffles Jeddah, situated adjacent to the residential tower, embodies expert service and world-class luxury, poised to welcome guests with Raffles' signature elegance and personal touches, complementing Jeddah's charm and beauty. As the first point of contact for the establishment, this role is crucial in creating a positive and welcoming environment for visitors, clients, and staff, ensuring a seamless and exceptional guest experience.

Key Tasks and Responsibilities

• Greeting and directing visitors, ensuring a warm and professional reception.
• Answering and managing incoming phone calls, emails, and other communications efficiently.
• Scheduling appointments and managing calendars for executives and meeting rooms.
• Performing essential administrative tasks such as data entry, filing, and document preparation.
• Coordinating with other departments to ensure smooth and efficient office operations.
• Managing incoming and outgoing mail and packages.
• Maintaining a clean, organized, and inviting reception area at all times.
• Assisting with basic office maintenance and monitoring office supply inventory.
• Providing support to other administrative staff as needed.
• Ensuring security protocols are followed by monitoring visitor access.

Qualifications and Requirements

• Applicant must be of Saudi nationality.
• Excellent verbal and written communication skills in both Arabic and English.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong multitasking abilities and effective time management skills.
• Customer service-oriented with a friendly and professional demeanor.
• High school diploma or equivalent required.
• Bachelor's degree in Hospitality Management or a related field is preferred.
• Previous experience as a Receptionist or Front Desk Officer is preferred.
• Experience in the hospitality or customer service sector is preferred.
• Ability to work effectively in a fast-paced environment while maintaining a high level of attention to detail.
• Excellent organizational skills and the ability to prioritize tasks effectively.
• Adaptability and willingness to learn new skills and techniques.

Required Skills

• Proficiency in Microsoft Office Suite.
• Multitasking.
• Time management.
• Customer service excellence.
• Organizational skills.
• Attention to detail.
• Adaptability.

Additional Information

This is a full-time position based in Jeddah, Makkah Al-Mukarramah, Saudi Arabia. As a Raffles employee, you are expected to embody and convey the brand and company mindset through our heartfelt service culture. The role requires 0-1 years of experience.