Full-time Service Management Specialist Jobs in Jeddah

• Team Leadership & Management: Supervise, coach, and support customer service agents to achieve performance targets. Develop team schedules and ensure adequate coverage across operating hours. Conduct regular performance reviews, one-on-one meetings, and training sessions. Foster a customer-centric culture and maintain high service standards.
• Customer Service Operations: Design, implement, and improve customer service processes, SOPs, and workflows. Establish service quality standards and ensure consistent customer experience across all communication channels. Handle escalated customer complaints and resolve complex customer issues. Monitor response times, resolution times, and service quality metrics.
• Performance Management & Reporting: Develop and manage customer service KPIs and dashboards. Analyze agent performance, productivity, customer satisfaction, and service trends. Generate weekly and monthly reports with actionable recommendations. Implement quality assurance programs, call audits, and customer feedback systems.
• CRM & Systems Management: Manage and optimize CRM systems to improve customer engagement and service efficiency. Utilize CRM data to track customer interactions, agent performance, and service outcomes. Support implementation and enhancement of customer service technologies. Experience with HubSpot or similar CRM platforms is highly preferred.
• Continuous Improvement: Identify opportunities to improve customer experience and operational efficiency. Recommend and implement automation, reporting tools, and workflow improvements. Develop customer journey mapping and service improvement initiatives. Collaborate with Operations, Marketing, and IT teams to enhance customer engagement.

• Bachelor's degree in Business Administration, Customer Service Management, Marketing, Operations Management, or a related field.
• Minimum 2–4 years of experience in customer service management or customer experience leadership. Proven experience managing customer service teams and performance metrics. Experience implementing customer service systems, KPIs, and reporting frameworks.
• Experience with CRM systems; HubSpot experience is highly desirable.

• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Strong analytical and reporting skills.
• Ability to develop SOPs, KPIs, and performance management systems.
• Advanced proficiency in Excel, Google Sheets, and CRM reporting tools.
• Experience in customer journey analysis and service quality management.
• Fluent in English; Arabic is an advantage.

About the Role

OpenTech HR is seeking a highly experienced Cybersecurity Delivery Manager to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is crucial for leading the end-to-end delivery of managed security services, ensuring adherence to stringent SLAs, KPIs, governance requirements, and overall business expectations. The Cybersecurity Delivery Manager will serve as the primary liaison between our dedicated security operations teams and senior stakeholders, guaranteeing consistent, high-quality, and risk-aware service delivery.

Key Responsibilities

• Lead the comprehensive delivery of 24x7 managed security services across various domains, including Security Operations Center (SOC), Security Information and Event Management (SIEM), Incident Response, and Vulnerability Management.
• Ensure strict adherence to all Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and established service quality standards.
• Oversee all aspects of incident management, system monitoring, and operational performance to maintain optimal security posture.
• Champion and drive initiatives focused on continuous improvement and enhancing operational efficiency within the cybersecurity delivery framework.
• Act as the principal point of contact for all senior stakeholders, fostering strong relationships and clear communication channels.
• Lead regular service review meetings and provide comprehensive performance reporting to stakeholders.
• Effectively manage escalations, critical incidents, and all service-related issues to swift and satisfactory resolution.
• Ensure a strong alignment between the delivered security services and the overarching business objectives.
• Guarantee compliance with all relevant security standards, internal policies, and external regulatory requirements.
• Implement and diligently monitor risk management strategies and security controls to mitigate potential threats.
• Provide robust support for audit readiness and ensure accurate compliance reporting.
• Track and report on key operational metrics, including performance indicators and response times.
• Lead and coordinate cross-functional cybersecurity teams, fostering collaboration and synergy.
• Manage resource planning, effective workload distribution, and monitor team performance to ensure optimal output.
• Mentor and develop team members to enhance delivery maturity and overall effectiveness.
• Coordinate seamlessly across internal and external delivery teams to ensure unified service provision.
• Manage departmental budgets, forecasts, and actively pursue cost optimization initiatives.
• Ensure that service delivery aligns with all financial and contractual commitments.
• Support the identification and pursuit of service improvement and growth opportunities.
• Define and continuously evolve the roadmap for managed security services.
• Drive initiatives for automation, efficiency gains, and service maturity enhancements.
• Align cybersecurity delivery strategies with the overall business and security strategy of the organization.

Qualifications and Requirements

• Bachelor's degree in Cybersecurity, Information Technology, or a closely related field.
• Possession of relevant industry certifications such as CISSP, CISM, CCSP, ITIL, or PMP is highly desirable.
• A minimum of 8 years of progressive experience in cybersecurity or IT roles.
• At least 5 years of experience in service delivery or leadership positions.
• Demonstrated experience in managed security services and operating within enterprise environments.

Required Skills

• Cybersecurity
• IT
• Service Delivery
• Leadership
• Managed Security Services
• SOC (Security Operations Center)
• SIEM (Security Information and Event Management)
• Incident Response
• Vulnerability Management
• Governance
• Risk Management
• Compliance
• Team Leadership
• Financial Management
• Commercial Management
• Service Strategy
• Automation

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires a minimum of 10 years of experience, with at least 5 years in service delivery or leadership roles within managed security services and enterprise environments. The salary for this position is SAR 25,000 per month.

A recruiting operations and follow-up employee is required to work in Jeddah.

We are looking for an employee with experience in managing and operating delivery app representatives such as:
HungerStation – Kita – Ninja

Job Responsibilities:

• Monitoring the dashboard and managing the performance of the representatives
• Attracting and registering new representatives
• Monitoring daily attendance and commitment
• Increasing the productivity of representatives and achieving targets
• Solving operational problems and coordinating with support
• Preparing performance reports and daily follow-ups

Requirements:

• Previous experience in operating or managing delivery representatives
• Excellent communication and follow-up skills
• Ability to work under pressure
• Proficiency in using computers and operational systems
• Seriousness and discipline in work

Job Details:

• Work Location: Jeddah
• Working Hours: 12 hours
• Salary: 3000 SAR 
• Performance bonus based on productivity and target achievement

For interested candidates, please send your CV through the platform.

About the Role

The Saudi National Bank (SNB) is seeking a Manager, IT Production to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is essential for ensuring the continuous availability and optimal performance of the bank's IT applications and infrastructure. The role focuses on minimizing unplanned system failures, managing system installations, configurations, and upgrades to enhance business productivity, and overseeing key areas including Database Management, IT Operations (Network), and IT Operations (Datacenters). This position plays a vital role in managing IT production environments, ensuring seamless business operations, and supporting strategic IT initiatives. The ideal candidate will possess a strong understanding of banking IT production and operations, with a proven ability to translate business needs into effective IT solutions.

Key Responsibilities

• Manage projects involving new technologies across system infrastructure, applications, and databases to ensure timely and smooth implementation.
• Supervise the administration of systems, including system infrastructure, applications, and databases, to guarantee service availability for business owners and customers.
• Plan, design, and implement disaster recovery procedures for installed systems and services, ensuring the backup of critical systems and data.
• Lead and manage the team in troubleshooting and recovering transactions and services impacted by incidents.
• Oversee all projects and initiatives, such as new implementations, redesigns, or upgrades, to address the scalability and stability of the network infrastructure (voice, digital, and security), ensuring timely project delivery.
• Supervise the installation, maintenance, and optimization of network infrastructure, including hardware, software, and communication links, to support business operations and customer needs.
• Oversee the configuration and setup of security infrastructure, including security appliances and software, to ensure secure access to vital business applications and information.
• Conduct periodic security reviews of all system and application access.
• Plan, design, and implement service and infrastructure monitoring and automation to ensure proactive incident resolution and enhance productivity.
• Plan and manage the implementation of system performance and capacity management monitoring to ensure the stability of systems and services.
• Provide periodic system status reports to senior management, detailing the availability of system services.
• Manage the delivery of production tasks, such as running batches and operational jobs, to ensure timely posting of transactions and availability of reports as required by the business and customers.
• Ensure timely response to all alerts, resolving or escalating issues as appropriate, while collaborating closely with business stakeholders to assure continued quality of service.
• Adhere to the Bank’s AML/CTF policy, guidelines, and all SAMA regulations relating to account opening, KYC, and Customer Due Diligence.

Qualifications and Requirements

• Must be a Saudi national.
• Possess a Bachelor's degree in Computer Science, IT, or a related field, or an acceptable educational level complemented by strong banking experience.
• Have 5-8 years of relevant experience in IT Systems or related IT functions, including at least 3 years in positions with progressively increasing managerial responsibilities within a financial institution.
• Demonstrate knowledge of banking IT production.
• Exhibit knowledge of banking operations and requirements.
• Possess experience in translating business needs into IT systems and operations.

Required Skills

• Database Management
• IT Operations - Network
• IT Operations - Datacenters
• System Infrastructure management
• Application management
• Database administration
• Disaster Recovery planning and implementation
• Backup strategies and execution
• Troubleshooting and incident resolution
• Network Infrastructure design, implementation, and maintenance
• Security Infrastructure configuration and management
• System Performance Monitoring
• Capacity Management
• Knowledge of AML/CTF Policy
• Understanding of KYC procedures
• Proficiency in Customer Due Diligence

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 5-10 years of experience, with specific emphasis on IT production and operations within a financial institution, including managerial responsibilities.

Main Responsibilities:

* Ensure the application of quality, service, and cleanliness standards and maintain store readiness.

* Achieve sales and profitability goals by managing costs, inventory, and implementing marketing plans.

* Manage work schedules, attract and develop talent, and retain them.

* Train and develop the work team and implement training programs.

* Supervise inventory, orders, and supply to reduce shortages and waste.

* Ensure compliance with company policies, health and safety regulations, and cash handling procedures.

* Handle customer complaints and enhance the guest experience.

* Manage financial reports, daily deposits, and monitor profitability.

Skills and Experience:

 * 2-4 years of experience in fast-food restaurant management or the food and retail sector.

* Strong leadership skills and ability to build and manage teams.

* Knowledge of food safety regulations, labor laws, and cash procedures.

* Proficiency in preparing schedules, managing inventory, and financial reports.

* Excellent communication, problem-solving, and customer service skills.

* Flexibility to work evenings, weekends, and public holidays.

We are looking for a dynamic and professional leader to join our team as an Assistant Restaurant Manager, to contribute to providing an exceptional hospitality experience and managing daily operations with high efficiency.

📌 Main Responsibilities:

• Daily supervision of the workflow in the dining room and kitchen to ensure service quality.

• Preparing staff work schedules, distributing tasks, and training new team members.

• Monitoring inventory, ordering shortages, and controlling operating costs.

• Dealing with customer complaints and solving immediate problems flexibly and professionally.

• Supervising daily closing operations and matching sales reports (POS).

🎯 Conditions and Qualifications:

• Minimum of two years of supervisory experience in the restaurant and hospitality sector.

• Excellent leadership and communication skills and ability to work under pressure.

• Proficiency in operating POS systems and basic computer programs.

• Total flexibility in working shifts and weekends.

💼 Benefits:

• A motivating salary determined by experience.

• A professional work environment and opportunities for career advancement.

• Medical insurance and allowances.

About the Role

Delta Hotels and Resorts is seeking a dedicated Steward-Chief to manage daily kitchen utility operations and staff at its location in Jeddah, Saudi Arabia. This full-time management position is essential for ensuring the smooth and efficient functioning of the kitchen's back-of-house operations, directly contributing to guest satisfaction and operational excellence.

Key Responsibilities

• Manage daily kitchen utility operations and staff, ensuring efficient workflow and adherence to standards.
• Oversee dish room operations, including the proper use and cleaning of all dish room machinery.
• Supervise night cleaning activities to maintain a pristine and sanitary kitchen environment.
• Manage back dock cleaning and maintenance to ensure a safe and organized receiving area.
• Coordinate banquet plating and food running services to support event operations.
• Order and manage necessary supplies, ensuring staff have adequate equipment, tools, and uniforms.
• Schedule subordinate work effectively.
• Monitor the inflow of ordered materials and maintain current inventory levels.
• Conduct regular inventories of china, glass, and silver, reporting any shortages.
• Control inventories of food, equipment, smallware, and liquor, and report shortages.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Investigate and follow up on employee accidents to ensure safety protocols are met.
• Manage all kitchen equipment, china, glass, and silver, ensuring adequate clean supplies are always available.
• Supervise employees' adherence to loss prevention policies.
• Enforce proper cleaning routines for all serviceware, equipment, and floors.
• Ensure all food holding and transport equipment is in proper working order.
• Ensure compliance with all applicable laws and regulations, including food handling and sanitation standards.
• Communicate relevant information to executives, peers, and subordinates in a timely manner.
• Utilize leadership and communication skills to influence and encourage others.
• Demonstrate honesty and integrity.
• Supervise and manage employees, understanding their roles well enough to perform duties in their absence.
• Provide leadership and direction to align departmental goals with overall property objectives.
• Ensure and maintain the productivity level of employees.
• Serve as a role model, demonstrating appropriate behaviors and work ethics.
• Achieve departmental goals, including performance and budget targets.
• Recognize the contributions of team members.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Communicate performance expectations clearly.
• Establish and maintain open, collaborative relationships with employees.
• Participate in managing controllable expenses to achieve or exceed budgeted goals.
• Strive to improve service performance and guest satisfaction.
• Solicit employee feedback to foster a positive work environment.
• Understand the impact of departmental operations on overall property financial goals and objectives.
• Attend meetings and communicate with management and staff to improve the quality of service.
• Manage day-to-day operations to ensure quality, standards, and customer expectations are met daily.
• Emphasize guest satisfaction and focus on continuous improvement.
• Provide guidance and direction to subordinates, setting performance standards and monitoring performance.
• Recruit, interview, select, hire, and promote employees.
• Train employees in safety procedures and proper equipment and chemical usage.
• Provide feedback to individuals based on observations of service behaviors.
• Review employee satisfaction results to identify and address employee problems or concerns.
• Ensure disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Ensure property policies are administered fairly and consistently.
• Participate in employee progressive discipline procedures.

Qualifications and Requirements

• High school diploma or GED required.
• A 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is preferred.
• A minimum of 4 years of experience in procurement, food and beverage, culinary, or a related professional area is required if holding a high school diploma.
• A minimum of 2 years of experience in procurement, food and beverage, culinary, or a related professional area is required if holding a 2-year degree.

Required Skills

• Dish Room Operations
• Night Cleaning
• Back Dock Cleaning and Maintenance
• Banquet Plating
• Food Running
• Procurement
• Food and Beverage Management
• Culinary Support
• Inventory Management
• Loss Prevention
• Sanitation Standards
• Food Handling
• Leadership and Team Management
• Communication and Interpersonal Skills
• Financial Decision Making
• Integrity and Honesty
• Teamwork and Collaboration
• Problem-Solving
• Customer Service Excellence
• Human Resource Management
• Recruiting and Hiring
• Employee Training
• Disciplinary Procedures

Work Environment and Location

This is a full-time management position located in Jeddah, Saudi Arabia. The role involves overseeing kitchen utility operations, contributing to the overall guest experience and operational efficiency of the establishment.

Delta Hotels and Resorts is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

Delta Hotels & Resorts is looking for a guest-experience-focused, enthusiastic individual to join their team as an Assistant Guest Experience Manager in Jeddah, Makkah, Saudi Arabia. This full-time position offers an opportunity to contribute to a seamless travel experience for contemporary, loyal travelers, with a focus on delivering key essentials with warmth, understanding, and efficiency.

As part of the Marriott International portfolio, Delta Hotels is committed to creating an inclusive environment where employees' unique backgrounds are valued and celebrated. This role is ideal for someone looking to start their career, be part of a global team, and deliver their best through purposeful service and attention to detail.

Key Tasks and Responsibilities

• Process all guest check-ins, including verifying guest identity, method of payment, room assignment, and activating/issuing room keys.
• Prepare accurate guest accounts according to individual requirements and enter Marriott Rewards information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify and adjust billing as needed.
• Compile and review daily reports, records, and emergency logs.
• Complete cashier and closing reports accurately.
• Provide guests with directions and basic property information.
• Respond to guest requests, coordinating with employees to ensure timely resolution and follow-up to ensure guest satisfaction.
• Process all payment types, vouchers, money orders, and expenses.
• Balance and deposit receipts, count and secure cash, and verify and balance all cash and coin.
• Obtain manual authorizations and adhere to all accounting procedures.
• Inform Loss Prevention/Security of any guest theft.
• Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact for Fair Treatment/Open Door policy.
• Develop and maintain positive working relationships with team members, support them to achieve common goals, and listen to employee concerns and respond appropriately.
• Adhere to company policies and procedures, and report accidents, injuries, and unsafe work conditions to management.
• Complete safety training and certifications, ensure personal appearance is clean and professional, and maintain the confidentiality of proprietary information.
• Protect company assets and welcome and acknowledge guests, anticipate their service needs, and meet those needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others in a clear and professional manner, prepare and review written documents accurately and completely, and answer the telephone using appropriate etiquette.
• Ensure compliance with quality standards.
• Enter and retrieve information using a computer and Point of Sale (POS) system.
• Stand, sit, or walk for extended periods of time.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonably assigned duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent (*****
• At least one (1) year of relevant experience.
• At least one (1) year of supervisory experience.

Required Skills

• Guest check-in.
• Guest services.
• Billing and cashiering.
• Customer service.
• Teamwork and communication.
• Problem-solving.
• Proficiency in computer and POS systems.

Work Environment and Location

This is a full-time position requiring physical presence in Jeddah, Saudi Arabia. The workplace is located at 3243 Al Salam Street, Jeddah, Saudi Arabia, 23613. There is no remote work option.

About the Role

Accenture Middle East is seeking a Security Delivery Associate Manager to join its team in Jeddah, Makkah, Saudi Arabia. This role is central to leading the implementation and delivery of Security Services engagements, utilizing global delivery capabilities, standardized methods, tools, training, and assets. The Security Delivery Associate Manager will provide technical and delivery leadership across various security programs, ensuring high-quality outcomes, robust governance, and alignment with organizational and client expectations.

As a subject matter expert, this position is accountable for team performance, critical delivery decisions, and effective cross-team coordination. The role requires strong expertise in Security Operations Center (SOC) planning and Security Information and Event Management (SIEM), with a focus on risk management, continuous improvement, and developing high-performing security teams.

Key Responsibilities

• Lead the end-to-end delivery of Security Services projects, ensuring adherence to scope, timelines, quality standards, and delivery objectives.
• Develop, maintain, and govern comprehensive delivery and project plans for predictable and timely outcomes.
• Make critical delivery-level decisions for assigned teams and engagements, contributing to key program and account decisions.
• Coordinate and engage effectively with multiple delivery and support teams for seamless execution across the security landscape.
• Act as a subject matter expert in Security Operations Center (SOC) planning, providing guidance on design, implementation, and operational readiness.
• Apply expert-level knowledge of SIEM platforms, with a preference for Splunk SIEM, to support security monitoring and response.
• Implement advanced security delivery governance principles to ensure consistency, control, and compliance.
• Proactively identify delivery, technical, and operational risks, implementing mitigation strategies.
• Ensure effective management of issues and escalations through appropriate governance and leadership channels.
• Continuously assess security service delivery effectiveness and drive improvements aligned with industry best practices and organizational standards.
• Foster a collaborative and high-performance team environment through regular engagement, clear communication, and a structured delivery cadence.
• Mentor and coach team members to enhance their technical capabilities, delivery maturity, and professional development.
• Support workload management and team effectiveness for sustainable delivery models.
• Ensure security delivery processes, controls, and documentation meet internal governance, audit, and compliance requirements.
• Contribute to the evolution of delivery methods, tools, and assets by identifying improvement opportunities and capturing lessons learned.
• Support leadership reporting and governance forums with insights on delivery health, risks, and performance trends.

Qualifications and Requirements

• Proven experience leading security delivery engagements in complex, multi-team environments.
• Expert proficiency in Security Operations Center (SOC) planning and security operations delivery.
• Strong hands-on experience with Security Information and Event Management (SIEM) platforms, preferably Splunk SIEM.
• Advanced understanding of security delivery governance, risk management, and quality controls.
• Strong leadership, communication, and stakeholder management skills.
• Accountable and decisive delivery leader with a strong ownership mindset.
• Ability to balance technical depth with governance and delivery oversight.
• Collaborative leader who builds trust across teams and stakeholders.
• Possess a continuous improvement mindset with a focus on quality, resilience, and sustainability.

Required Skills

• Security Delivery Leadership
• Security Operations Center (SOC) Planning
• Security Information and Event Management (SIEM)
• Splunk SIEM
• Risk Management
• Continuous Improvement
• Team Leadership
• Communication
• Stakeholder Management
• Governance
• Quality Controls

Work Environment and Experience

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 5-10 years of relevant experience in security delivery leadership.

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a dedicated Supervisor-Food Services to join their team in Jeddah, Makkah, Saudi Arabia. This full-time, non-management position offers an opportunity to contribute to the exceptional service standards that define The Ritz-Carlton brand. As a Supervisor, you will play a crucial role in ensuring seamless food and beverage operations, fostering a positive team environment, and delivering unparalleled guest experiences.

At The Ritz-Carlton, the focus is on creating experiences that remain with guests long after their departure. The company empowers its Ladies and Gentlemen to be creative, thoughtful, and compassionate, upholding the "Gold Standards" that guide daily operations. Joining this team means becoming part of a global brand leader in luxury hospitality.

Key Responsibilities

• Ensure staff collaboration to achieve optimal service and meet guest needs.
• Inspect staff grooming and attire, rectifying any deficiencies to maintain professional standards.
• Complete opening and closing duties, including setup, cleaning, and securing premises.
• Inspect storage areas for organization, adherence to the First-In, First-Out (FIFO) principle, and cleanliness.
• Complete scheduled inventories and requisition necessary supplies.
• Monitor dining rooms to ensure seating availability, service quality, and guest safety and well-being.
• Complete work orders for any required maintenance repairs.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Adhere to all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to management and complete required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues.
• Support the team to reach common goals and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Read and visually verify information in a variety of formats, including small print.
• Visually inspect tools, equipment, or machines to identify defects.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• A minimum of 2 years of related work experience is required.
• At least 1 year of supervisory experience is required.

Required Skills

• Food and Beverage operations
• Culinary knowledge
• Guest Service excellence
• Teamwork and collaboration
• Leadership and staff supervision
• Problem-solving abilities
• Quality Assurance
• Adherence to Safety and Security Policies

Work Environment and Details

This is a full-time, non-management position located in Jeddah, Saudi Arabia. The role is based at the Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, 21493. The required experience is 2-5 years.

• Lead and manage floor service during assigned shifts, ensuring guest expectations are met or exceeded.
• Monitor table status and service timing in coordination with kitchen and bar teams.
• Conduct pre-shift meetings to align the team on updates and service priorities.
• Greet guests warmly and ensure satisfaction during their experience.
• Manage guest complaints with discretion and empathy.
• Supervise staff during service to maintain high quality standards.
• Identify training needs and support team development initiatives.

• 3+ years experience in a luxury hotel or upscale dining environment.
• Forbes 5 Star hotel experience is a significant advantage.
• Strong understanding of restaurant operations and service standards.
• Exceptional guest interaction and service recovery skills.

• Responding to customer inquiries promptly via calls, cases, and chats.
• Managing complaints and shipment disruptions with professionalism.
• Coordinating with internal teams for timely resolutions.
• Conducting regular meetings with customers to enhance service delivery.
• Identifying value-added services to promote customer engagement.

• 2-5 years of experience in Shipping & Logistics.
• Strong skills in customer and vendor relationship management.
• Proven track record of driving change and innovation.
• Excellent communication and decision-making abilities.
• Proficiency in MS Office applications.

• Act as the single-entry point for all customer care queries, ensuring full case ownership throughout the lifecycle.
• Respond to customer communications, including calls, cases, and chats, within specified SLA timelines.
• Handle customer complaints and shipment disruptions professionally and efficiently, coordinating with internal teams for timely resolutions.
• Keep customers informed about operational updates, such as vessel delays and rollovers.
• Monitor and review customer KPIs like FCRR, TAT, and NPS while conducting regular meetings to promote continuous improvement.
• Identify and promote value-added services to enhance customer experience.

• 2-5 years of experience in Shipping & Logistics.
• Strong relationship management skills with customers and vendors.
• Ability to drive change, innovation, and process improvement.
• Excellent communication and decision-making skills.
• Proficient in MS Office applications.