Full-time Shopping Center Manager Jobs in Jeddah

About the Role

Dulb Trading & Contracting Company is seeking an experienced Mall Manager to oversee operations for a commercial project in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to ensuring operational efficiency, enhancing tenant satisfaction, and optimizing the mall's revenue, occupancy, and collection performance. The role requires strong leadership and a comprehensive understanding of commercial property management to drive the overall development and success of the complex.

Key Responsibilities

• Manage and develop tenant relationships, addressing requests and resolving complaints to ensure a positive experience.
• Monitor rent collections and implement strategies to reduce overdue payments, thereby improving financial health.
• Market and lease vacant spaces, negotiating terms with prospective tenants.
• Oversee and manage operational and service contracts, including security, cleaning, and maintenance, ensuring high service standards.
• Monitor lease renewals and implement measures to maintain high occupancy rates.
• Coordinate with government authorities and relevant entities to ensure regulatory compliance and smooth project execution.
• Ensure daily coordination of facility management and maintenance teams for efficient mall operations.
• Prepare and submit comprehensive reports on mall operations, occupancy, and financial collections.

Qualifications and Experience

• Bachelor's degree in Business Administration, Real Estate, Engineering, or a closely related field.
• A minimum of 5 years of experience in commercial property management or mixed-use project management.
• Proven experience in managing tenant relations, overseeing rent collections, and handling commercial leasing.

Required Skills

• Strong leadership, management, and decision-making capabilities.
• Excellent communication and negotiation skills.
• Proficiency in managing operations and problem-solving.
• Thorough understanding of contracts, operational procedures, and property management best practices.
• Proficiency in Microsoft Excel and familiarity with property management and operational systems.

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The required experience for this role is between 5 to 10 years.

Job Title:
Property Manager – Commercial Project
Location:
Jeddah
Job:
Management and operation of the complex to ensure operational efficiency, improve tenant experience, and maximize revenues and occupancy and collection rates.
Main tasks:
• Managing the relationship with tenants and addressing requests and complaints.
• Following up on collections and rents and reducing arrears.
• Marketing and leasing vacant spaces and negotiating with clients.
• Following up on contract renewals and increasing occupancy rates.
• Supervising operation and service contracts (security, cleaning, maintenance, etc.).
• Managing relationships and coordination with government entities and relevant parties to ensure compliance with operational and regulatory requirements for the project.
• Daily coordination with the facilities and maintenance management to ensure quality and efficiency in operations.
• Preparing periodic reports on operations, occupancy, and collections.
Qualifications and Experience:
• Bachelor’s degree in Business Administration, Real Estate, Engineering, or a related field.
• At least 5 years of experience in managing commercial properties or mixed-use projects.
• Experience in tenant management, collections, and commercial leasing.
Required Skills:
• Strong leadership, management, and decision-making skills.
• High-level communication and negotiation skills.
• Ability to manage operations and solve problems efficiently.
• Knowledge of contracts, operations, and property management practices.
• Proficiency in using Excel, operational systems, and property management systems.

About the Role

OMEGA SA is seeking a motivated and experienced Boutique Manager to lead its boutique in Jeddah, Makkah, Saudi Arabia. This role is central to driving business growth, ensuring exceptional customer experiences, and upholding OMEGA brand standards. The Boutique Manager will be responsible for achieving sales targets, cultivating client relationships, and maintaining operational excellence within a luxury retail setting. The ideal candidate will possess a strong understanding of the luxury market, leadership capabilities, and a passion for service. This full-time position offers the opportunity to manage OMEGA's presence in a key Saudi Arabian city.

Key Responsibilities

• Achieve and exceed boutique sales targets, Key Performance Indicators (KPIs), and profitability objectives, focusing on conversion rates, average transaction value (ATV), and units per transaction (UPT).
• Analyze sales reports, customer insights, and market trends to identify business opportunities and develop strategic action plans for growth.
• Ensure the delivery of an exceptional luxury customer experience across all touchpoints, promoting OMEGA's heritage, innovation, craftsmanship, and storytelling.
• Develop and nurture strong relationships with VIP and high-value clients, leading clienteling initiatives to foster loyalty and drive repeat business, while ensuring accurate client database management through CRM utilization.
• Lead, coach, motivate, and develop the boutique team, conducting regular performance reviews and coaching sessions to foster a culture of luxury service and operational excellence.
• Oversee all daily boutique operations, including inventory management, cash handling, POS transactions, and reporting, ensuring compliance with company policies, security procedures, and brand standards.
• Ensure flawless execution of OMEGA's visual merchandising guidelines, maintaining the boutique's presentation, cleanliness, and luxurious atmosphere to reflect global brand standards.
• Prepare and review boutique performance reports, analyzing sales trends and customer insights to develop improvement initiatives and provide business updates to management.
• Manage daily boutique operations and team activities, allocating responsibilities and resources effectively, and recommending recruitment, promotion, and development actions.
• Resolve operational and maintenance issues promptly, ensuring the security of boutique assets, products, and confidential information.
• Support private appointments, client events, and customer engagement activities to enhance client satisfaction and brand advocacy.
• Ensure proper after-sales follow-up and customer satisfaction to reinforce brand loyalty.
• Support product launches, marketing initiatives, and brand activations in collaboration with relevant teams.
• Monitor stock levels, transfers, replenishments, and inventory accuracy to ensure optimal stock availability and minimize loss.
• Guarantee compliance with boutique operating hours and manage team scheduling effectively.
• Ensure accurate reporting and timely completion of all administrative requirements.

Qualifications and Requirements

• Bachelor's Degree in Business, Marketing, Management, or a related field is preferred.
• A minimum of 5 years of experience in luxury retail.
• A minimum of 2 years in a boutique, store, or retail management role.
• Previous experience within the watches, jewelry, luxury fashion, or premium retail sectors is highly desirable.
• Strong leadership, coaching, and people management skills are essential.
• A deep understanding of luxury clientele, CRM, and effective clienteling strategies.
• Proven experience utilizing retail systems and proficiency in Microsoft Office applications.
• Fluency in English is required; proficiency in Arabic is preferred.

Required Skills

• Sales Management
• Business Development
• Clienteling
• Luxury Retail Excellence
• Customer Relationship Management
• Retail Operations
• Inventory Management
• Compliance & Controls
• Business Reporting
• Performance Analysis
• Team Leadership
• Coaching & Development
• Decision Making
• Accountability
• Performance Management

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires a minimum of 5 years of experience, with at least 2 years in a management capacity within luxury retail. The specific experience required is 5-10 years in total. The company is OMEGA SA.

About the Role

Chalhoub Group, a leader in delivering luxury experiences in the Middle East for over seven decades, announces the need for a dynamic Store Manager to open the FARM Rio boutique in the jewel of Jeddah. As a key player in the hybrid luxury retail landscape, Chalhoub Group manages a diverse portfolio of over 10 of its own brands, in addition to partnerships with over 400 global names in fashion, beauty, jewelry, watches, eyewear, and lifestyle. This role aims to deliver seamless omnichannel experiences and uphold the brand philosophy of inspiring, exciting, and delighting customers.

Store Manager Responsibilities

The Store Manager will be responsible for driving sales performance, fostering strong customer relationships, and managing a high-performing team. This position requires a proactive approach to market trends, a commitment to team development, and the ability to embody brand values in all interactions.

Key Tasks

• Lead by example, representing the FARM Rio brand by communicating its values and philosophy in all activities and interactions with customers and team members.
• Define, implement, and monitor the store's business plan to achieve sales targets and Key Performance Indicators (KPIs).
• Manage the customer database to build strong relationships and identify future sales opportunities.
• Stay up-to-date with the latest trends, products, and competitor activities, sharing feedback with relevant support teams.
• Embrace the omnichannel retail approach by leveraging all online and offline points of sale.
• Provide clear vision to the team regarding business objectives and store direction.
• Identify, recruit, develop, and retain strong talent within the store team.
• Create a positive work environment based on trust, respect, and fairness, acting as the voice of employees by sharing feedback, challenges, and concerns with leadership and HR.
• Act as a coach for team members, fostering a growth mindset through the use of the Group's learning tools and platforms.
• Continuously monitor team development and career growth plans, ensuring performance improvement plans are discussed and documented transparently.

Required Qualifications and Experience

• Minimum of 5 years of experience as a Store Manager in a luxury or premium fashion brand.
• Proficiency in English is essential.

Core Skills

• Exceptional leadership and team development capabilities.
• Proficiency in customer relationship management and building lasting customer connections.
• Proven ability to achieve sales targets and drive business performance.
• Skills in talent acquisition and retention strategies.
• Ability to create and maintain a positive and motivating work environment.
• Strong coaching skills to foster employee growth and development.
• Experience in planning and executing performance improvement plans.
• Proactive approach to fostering a growth mindset within the team.

Additional Information About the Work Environment

This position is located in Jeddah, Makkah Al Mukarramah, Saudi Arabia, and is full-time. Chalhoub Group is committed to fostering a people-centric culture, rooted in diversity, equity, and inclusion. The Group is a forward-thinking organization dedicated to shaping the future of luxury retail through innovation and a commitment to sustainability. The Group offers diverse career paths, enriching experiences, and opportunities for learning and development.

• Oversee sales operations and manage a team to achieve sales targets.
• Develop and implement effective sales strategies.
• Monitor performance metrics to assess sales growth.
• Provide training and support for the sales team to ensure outstanding customer satisfaction.
• Identify market trends for enhanced business strategies.

• Proven experience in sales, business development, and revenue generation.
• Strong team management and leadership skills.
• Excellent market analysis and strategic planning abilities.
• Outstanding communication and negotiation skills.
• Experience with sales tools and CRM systems.
• Background in retail and fashion is advantageous.
• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• Fluency in English; knowledge of Arabic is a plus.