Part-time Customer Complaints Clerk Jobs in Jeddah

About the Role

Clay Clinic announces its need to hire a committed and patient-focused Patient Relations Specialist to join its team in Jeddah, Makkah Al-Mukarramah, Saudi Arabia. This part-time role plays a vital part in managing the complete patient journey, ensuring a seamless and positive experience from initial inquiry to post-treatment follow-up. The Patient Relations Specialist will serve as a key point of contact, fostering strong relationships and contributing to the efficient operation of the clinic.

Key Tasks and Responsibilities

• Provide exceptional customer service to all patients and visitors, responding to inquiries via phone, WhatsApp, email, social media, and in-person visits promptly and professionally.
• Provide accurate information about clinic services, cosmetic procedures, dermatological treatments, prices, packages, and promotions.
• Address patient concerns, complaints, and feedback, ensuring timely and satisfactory resolution.
• Maintain a positive patient experience and cultivate long-term relationships with them.
• Handle all incoming and outgoing calls professionally, with the aim of converting inquiries into consultation and treatment appointments.
• Conduct follow-up calls for consultations, treatments, and promotional campaigns, and follow up with patients who missed their appointments and inactive patients.
• Confirm, reschedule, and cancel appointments as needed, achieving appointment booking and conversion targets.
• Welcome patients and visitors in a professional and friendly manner, managing patient check-in, check-out processes.
• Verify and update patient information and records, coordinating patient flow and effectively informing them of wait times.
• Ensure reception and waiting areas are organized, clean, and tidy, assisting patients with filling out forms, consent documents, and clinic procedures.
• Coordinate the complete surgical patient journey from consultation to post-operative follow-up, explaining procedures, timelines, requirements, and recovery expectations.
• Prepare and present treatment plans, price quotes, and financial arrangements, scheduling surgeries in coordination with surgeons, nursing staff, and operating room availability.
• Ensure all pre-operative requirements, lab tests, medical clearances, consent forms are completed, and inform patients of surgical schedules and instructions.
• Coordinate post-operative appointments and follow up with patients.
• Efficiently manage doctor's consultation and treatment schedules, optimizing appointment utilization and minimizing scheduling conflicts.
• Send appointment confirmations and reminders, maintaining waiting lists to support efficient clinic scheduling.
• Process payments and issue receipts according to clinic policies, coordinating with the finance department regarding billing inquiries and payment collection.
• Conduct post-treatment and post-operative follow-up calls, monitoring patient satisfaction, and addressing concerns promptly.
• Encourage patient retention through continuous communication and relationship management, promoting clinic services, loyalty programs, and special offers.
• Maintain accurate and confidential patient records within the clinic management system, documenting all patient communications and interactions.
• Ensure proper documentation of consent forms, medical reports, and treatment documents, maintaining compliance with healthcare regulations, patient confidentiality standards, and clinic policies.
• Communicate effectively with doctors, nurses, finance, marketing, and administrative departments to support operational activities and ensure smooth clinic workflow.
• Participate in training programs, meetings, and quality improvement initiatives.

Qualifications and Requirements

• Diploma or Bachelor's degree in Healthcare Management, Business Administration, Customer Service, or a related field.
• Minimum of 2-5 years of experience in a cosmetic clinic, beauty center, healthcare facility, or customer service environment.
• Proficiency in Arabic and English (spoken and written).
• Proficiency in using Microsoft Office Suite.
• Experience with clinic management systems/CRM systems is required.

Required Skills

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Sales and conversion skills to turn inquiries into bookings.
• Proficiency in appointment scheduling and coordination.
• Professional telephone etiquette.
• Strong problem-solving and conflict resolution abilities.
• Exceptional organizational and multitasking skills.
• High attention to detail and accuracy.
• Ability to work effectively under pressure and meet targets.
• Commitment to confidentiality and professionalism.
• Proven teamwork and collaboration skills.

Additional Details

Company: Clay Clinic
Location: Jeddah, Makkah Al-Mukarramah, Saudi Arabia
Job Type: Part-time
Salary: SAR 5,000 – 5,500 per month (based on experience and qualifications)
Work Schedule: 6 days a week, according to approved working hours and clinic shift schedule.
Application Deadline: June 12, 2026
Expected Start Date: July 01, 2026

Job Opening: Receptionist and Administrative Officer – Specialized Martial Arts Club

Working Days: Saturday to Thursday
Working Hours: 4:15 PM to 11:00 PM

📝 About the Job

A specialized martial arts club announces the availability of a receptionist and administrative officer position.
The job includes managing daily operations within the club, receiving members, following up on memberships, and organizing administrative and operational tasks, with a focus on the experience of both adult and child members in an organized and safe sports environment.

🎯 Tasks and Responsibilities

• Receive members and visitors professionally and represent the club positively.
• Manage the membership system (register new members – renewals – follow up on cases).
• Monitor member check-in and check-out and update data in the system.
• Follow up on expiring memberships and notify members about renewals.
• Work on the member management system and enter data accurately.
• Monitor children's exit after training and ensure they are safely handed over to their guardian.
• Perform daily administrative tasks within the club (organization – files – general follow-up).
• Respond to member inquiries and resolve minor issues or escalate them to management when needed.
• Maintain order and discipline in the reception area and club premises.

⭐ Requirements

• Commitment and punctuality in working hours.
• Honesty and high responsibility, especially in dealing with memberships and children.
• Good communication skills with children, adults, and parents.
• Ability to organize and work in a professional sports environment.
• Previous experience in administrative or reception work is preferred (not required).
• Ability to use electronic systems for member management.

💡 Job Benefits

• Working in a specialized martial arts club.
• Professional and organized sports work environment.
• Opportunity to gain experience in management and customer interaction.
• Incentive system linked to performance and memberships.

📍 Important Notes

The job requires seriousness and full commitment, especially in monitoring children and memberships, while ensuring a safe and organized experience for members within the club.

We are looking for a receptionist and salon supervisor who is professional, well-organized, and capable of managing daily tasks efficiently.

Job responsibilities:

▫️ Manage the reception, greet clients, and provide a unique experience from the first visit
▫️ Answer calls and messages, organize bookings and appointments (4 days a week as a receptionist)
▫️ Supervise the workflow inside the salon and monitor service quality and team commitment (4 hours daily as a supervisor)
▫️ Follow up on daily operations, organize tasks, and coordinate with the team to ensure professional workflow
▫️ Handle inquiries and direct them appropriately while maintaining an organized and professional work environment


Requirements:
Excellent communication skills and politeness in dealing with clients
Organized personality and capable of managing multiple tasks efficiently
Responsibility and good judgment in a fast-paced work environment
Attention to detail and professional appearance
Previous experience in reception or salon field is preferred