About the Role
Jayasom Wellness Resort Amaala, in partnership with Red Sea Global (RSG), is scheduled to open in 2025 in Tabuk, Saudi Arabia. This destination focuses on deep healing, conscious living, and meaningful connection through holistic health, integrative medicine, and soulful care. The resort is assembling a team of professionals dedicated to elevating human potential. As a Food and Beverage Supervisor, you will be instrumental in translating Jayasom's wellness culture into actionable gourmet service programs and initiatives, ensuring operational excellence across its restaurants, bars, and organic retail kiosks.
Core Responsibilities
This role involves assisting the Gourmet Service Manager in overseeing all gourmet service activities. Key responsibilities include staff training, product purchasing, and departmental budget management. You will serve as an ambassador for the company's wellness and sustainability culture, leading by example and promoting a healthy lifestyle among team members. You will ensure that all restaurant, bar, and organic retail kiosk operations meet the highest standards and align with Jayasom's food and beverage purpose. Building and maintaining strong relationships with vendors, partners, guests, and colleagues is also a key aspect of this position.
Operational Oversight and Team Leadership
- Assist in developing and implementing operational procedures and standards to enhance and measure quality.
- Schedule and coordinate the work of the gourmet service team to ensure economical and technically correct service within budgeted labor cost goals.
- Lead and organize gourmet service department tastings and trainings for all food and beverage products.
- Demonstrate knowledge of all types of allergens, food preferences, and guest intolerances, offering alternatives based on guest profiles.
- Operate the existing POS system (Micros) based on assigned responsibilities.
- Monitor and analyze competitor menus, products, and services.
- Handle guest complaints promptly and courteously to ensure guest satisfaction.
- Conduct regular inspections of outlets to observe service quality, cleanliness, sanitation, equipment, and staff appearance.
- Establish and maintain a regular cleaning and maintenance schedule for all kitchen areas and equipment.
- Prepare and analyze operational reports, identifying progress and adverse trends, and making appropriate recommendations.
- Engage with guests to seek feedback and develop loyal relationships.
- Coordinate with the kitchen team to educate the service team on new products and menus.
- Conduct regular inventory of operating supplies and equipment.
- Account for the correct settlement of all issued bills and be responsible for outlet floats.
- Prepare daily reports on revenue, voids, guest complaints, guest preferences, and special guest celebrations.
- Prepare staff rosters based on business levels to maximize staff productivity.
- Ensure that established opening and closing procedures for gourmet service outlets are communicated and followed.
Team Development and Culture
You will play a key role in building an effective gourmet service team through selection, training, and development. This includes leading by example, providing a common vision, and fostering open communication, teamwork, and trust within the department. You will create a supportive work environment where team members feel encouraged to ask questions, seek feedback, and share opinions. Assigning responsibilities and providing the necessary support for team members to take ownership and be accountable is essential. Encouraging participation in learning activities and celebrating team successes are also important aspects of this role.
Qualifications and Experience
- BA in Hotel Management or equivalent qualification.
- Previous experience in a similar role within a luxury resort, particularly during pre-opening phases.
- Progressive experience in high-quality service environments.
- Knowledge of wellness cuisine and current trends.
- Understanding of food regulations and health and safety standards.
- Proficiency with hotel information systems, including Opera and Fidelio Micros Symphony.
- Strong attention to detail and excellent time management skills.
- Proficiency in cost control and ability to multitask effectively.
- Strong planning capabilities and excellent teamwork and collaboration skills.
- Ability to handle pressure and work in a demanding environment.
- Creative and innovative approach to problem-solving and service delivery.
- Positive attitude, friendly and approachable demeanor, flexibility, adaptability, responsibility, reliability, and an empathetic nature.
- Competencies in motivating others, building effective teams, managing vision and purpose, ethics and values, cultivating relationships, business acumen, leading in wellness, and technical capacity.
Work Location and Type
This is a full-time position based in Tabuk, Saudi Arabia. The role requires 2-5 years of experience in a similar capacity. The work environment is within the Jayasom Wellness Resort Amaala, a new development in the region.