Full-time موظف استقبال إرشاد الزوار Jobs in Saudi Arabia

About the Role

Aggreko is seeking a Customer Service Specialist to join their team in Riyadh, Saudi Arabia. This full-time position is crucial for maintaining the integrity of Customer Service Management and ensuring the seamless execution of the end-to-end hire process. The specialist will act as the primary point of contact for customer service teams and customers throughout the rental order lifecycle, advocating for customer needs and collaborating with various internal departments to deliver an exceptional customer experience.

Key Responsibilities

• Serve as the main point of contact for managing customer relationships throughout the entire hire lifecycle, proactively setting expectations and communicating any changes.
• Lead and support the Customer Service team to ensure accurate and timely completion of customer-related tasks, providing management with structured updates.
• Oversee department dashboards, Business Transaction Tracker (BTT), and reports to monitor and maintain team Key Performance Indicators (KPIs).
• Respond promptly and efficiently to inbound calls, emails, and other communication channels, adhering to established touchpoint standards and KPIs.
• Take ownership of reactive customer queries, including follow-ups on breakdowns, complaints, and orders, liaising with internal teams for prompt resolution.
• Support the sales function by processing customer orders, change orders, post-order follow-up, and expediting sales force order integration.
• Communicate customer requirements across multiple internal teams and systems, ensuring all operational and internal teams are informed of customer needs.
• Perform accurate checks on new order documentation and supporting customer documents before integration into M3, while maintaining customer and order records in Salesforce.
• Handle and follow up on customer calls regarding order acknowledgments, delivery confirmations, on-hires, off-hires, equipment exchanges, and missing equipment.
• Coordinate with Credit Control and Agents for necessary approvals and new customer setup requirements.
• Update order changes in T-agreements within Salesforce, including system integrations.
• Create standard on-hire and off-hire folders and related contract documentation in the Share Drive.
• Raise and follow up on hire coordination cases and tasks with the Contracts, Service, and Logistics teams.
• Track estimated end-of-hire dates and communicate updates to the Hire Coordination team.
• Issue hire/off-hire confirmations to clients via Salesforce, confirmed internally with the hire team.
• Follow up on Purchase Orders (LPOs), contract extensions, missing equipment, and other customer requirements to support timely execution and invoicing.
• Maintain high levels of customer satisfaction and positively impact customer feedback KPIs.

Qualifications and Requirements

• A minimum of 2 years of relevant customer service or contract administration experience in a business-to-business environment, preferably within rental operations.
• Working knowledge of Microsoft Office Suite.
• Experience with ERP/CRM systems such as Salesforce and M3.
• Good written and verbal communication skills.
• Strong attention to detail.
• A collaborative leadership style with a results-oriented approach, demonstrated through functional mentorship and proactive problem-solving.
• Ability to manage multiple tasks effectively.
• Capacity to maintain data accuracy and meet service level expectations.
• Self-driven and organized.
• Willingness to learn all aspects of the hire lifecycle.

Required Skills

• Customer Service Management
• Microsoft Office Suite
• Salesforce
• M3
• Communication (Written and Verbal)
• Attention to Detail
• Problem-solving

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role is specifically designated for Saudi nationals in compliance with national labor laws and applicable legislation in the Kingdom of Saudi Arabia. Aggreko is an equal opportunity employer.

Work on all reception tasks for a car rental company

About the Role

Sawaid Recruitment is seeking a professional and customer-oriented Receptionist to join a leading company in the electronics and technology sector. This full-time position is based in Riyadh, Saudi Arabia, and is designed for an individual who can create a positive first impression and contribute to a smooth customer experience. The Receptionist will serve as the primary point of contact for customers and visitors, managing inquiries, service requests, and ensuring efficient front desk operations.

The role involves fostering a welcoming environment, coordinating with internal teams, and maintaining accurate records to support the company's commitment to excellent customer service and operational efficiency.

Key Responsibilities

• Welcome and assist customers and visitors professionally and courteously, establishing a positive first impression.
• Register service requests and accurately create work orders within the designated system.
• Provide essential information regarding the company's products, services, warranties, and service procedures.
• Coordinate effectively with technicians and internal departments to ensure the seamless execution of service operations.
• Follow up on service requests, keeping customers informed of progress and relevant updates.
• Handle incoming customer inquiries efficiently and direct them to the appropriate department or personnel.
• Maintain accurate customer records and ensure all information is up-to-date within the system.
• Process all service-related documentation, ensuring data accuracy and integrity.
• Support daily front desk operations and perform various administrative tasks as needed.
• Ensure reception and waiting areas are consistently organized, clean, and presentable.
• Assist in the preparation of reports and the maintenance of operational records when required.

Qualifications and Requirements

• 1-4 years of professional work experience is required.
• Previous experience in reception, administration, coordination, or similar roles is highly preferred.
• Fluency in English (both spoken and written) is mandatory.
• Strong communication and interpersonal skills are essential for interacting with diverse individuals.
• A professional appearance and a positive, welcoming attitude are expected.
• Excellent organizational skills and a keen attention to detail are necessary for managing multiple tasks.
• Proficiency in Microsoft Office applications and related systems is required.
• The ability to manage multiple tasks simultaneously and work effectively in a fast-paced environment is crucial.

Required Skills

• Communication and Interpersonal Skills
• Organizational Skills and Attention to Detail
• Proficiency in Microsoft Office Suite
• Customer Service Excellence
• Administration and Coordination

Work Environment and Details

This is a full-time position located in Riyadh, Saudi Arabia. While the requirement specifies 1-4 years of professional experience, candidates with 0-1 years of experience are encouraged to apply, with preference given to those with relevant prior experience in reception, administration, or coordination roles.

About the Role

Majid Al Futtaim Lifestyle Operations is seeking a Sales Associate to join their team in Riyadh, Saudi Arabia. As a key member of the store, the Sales Associate will be responsible for upholding the company's high standards of customer service, driving sales, and contributing to the overall success of the retail environment. Majid Al Futtaim is a prominent developer and operator of shopping malls, retail, communities, and entertainment across the Middle East, North Africa, and Central Asia, known for brands such as Mall of the Emirates, Carrefour, Lego, and Vox Cinemas.

Key Responsibilities

• Act as a champion for customer service standards, aligning with Majid Al Futtaim guidelines to understand customer needs and ensure an exceptional experience.
• Address customer concerns promptly and professionally, escalating issues to the Store Manager when necessary, with a consistent focus on customer needs.
• Achieve set sales targets and utilize creative approaches to exceed them, maintaining a focus on the customer.
• Contribute to enhanced sales targets through thorough product knowledge, actively seeking opportunities for up-selling and cross-selling.
• Ensure store standards are maintained at all times, supporting in-store tasks including cleanliness, tidiness, and stock replenishment.
• Comply with all store security policies and regulations to minimize stock loss.
• Employ advanced selling skills to support customer needs, generate high-value transactions, and build repeat business.
• Recommend, select, and help locate or obtain merchandise based on customer needs, including suggesting items from other Majid Al Futtaim Fashion brands and stores if not available in the current location.

Qualifications and Requirements

• High School Certificate.
• 1-2 years of industry experience.
• Good communication skills.
• Excellent customer service abilities.

Skills

• Customer Service
• Sales
• Product Knowledge
• Communication Skills
• Selling Skills

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. Majid Al Futtaim offers a supportive work environment where colleagues share positive energy. The company employs over 50,000 diverse individuals globally, guided by a Leadership Model focused on creating memorable moments for customers.

About the Role

W Hotels is seeking a Telephone Operator to join our team in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with 0-1 years of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their needs are addressed efficiently and professionally.

W Hotels is committed to embracing new experiences and delivering exceptional service. Our approach focuses on providing "Whatever/Whenever" service with passion. We encourage individuals with a unique vision and innovative spirit to join our team and develop their potential.

Key Responsibilities

• Handle, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station effectively.
• Process guest requests, including wake-up calls, call screening, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Inform guests of any messages received.
• Monitor busy or unanswered lines, provide updates to callers on hold, and offer to take messages.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as required.
• Assist guests with internet access instructions and transfer those with internet issues to the provider's customer support.
• Regularly test communications equipment to ensure proper functionality.
• Respond to special requests from guests with specific needs.
• Contact the appropriate individual or department to resolve guest calls, requests, or problems.
• Follow up with guests to confirm satisfaction with resolved requests or problems.
• Dispatch bell staff or valet staff when necessary.
• Adhere to all company policies and procedures.
• Report accidents, injuries, and unsafe working conditions to management.
• Maintain a clean and professional uniform and personal appearance at all times.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guest service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate clearly and professionally with others and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships and support team goals.
• Comply with quality assurance expectations and standards.
• Perform duties that require standing, sitting, or walking for extended periods.
• Enter and retrieve information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No specific work experience is required for this role.
• No supervisory experience is necessary.
• No specific licenses or certifications are required.

Required Skills

• Strong communication skills.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. Marriott International is an equal opportunity employer committed to diversity and inclusion, valuing the unique backgrounds of all associates and providing access to opportunity.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is an opportunity for individuals with 0-1 years of experience to enter the hospitality industry. The Telephone Operator will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally to contribute to an exceptional guest experience.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns with efficiency and courtesy.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests for services such as wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received promptly and accurately.
• Monitor busy or unanswered lines, check back with callers on hold to provide status updates, and offer to take messages.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests experiencing technical difficulties to the provider's customer support line.
• Test communications equipment regularly to ensure it is functioning properly.
• Respond to special requests from guests with unique needs, ensuring their satisfaction.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed to assist guests.
• Follow all company policies and procedures diligently.
• Report accidents, injuries, and unsafe work conditions to the manager immediately.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information.
• Protect company assets by adhering to security protocols.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities, ensuring their needs are met with respect and care.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards to maintain high service levels.
• Stand, sit, or walk for an extended period of time as required by the role.
• Enter and locate information using computers and/or POS systems accurately.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Exceptional communication skills, both verbal and written.

Work Environment and Additional Information

This is a full-time, non-management position located in the Financial District, Riyadh, Saudi Arabia. The role is not remote. The Job Number for this position is 26071723. W Hotels is part of Marriott International, an equal opportunity employer committed to fostering an environment where diverse backgrounds are valued and celebrated. The mission of W Hotels is to encourage curiosity and expand horizons, offering a place to experience life and reinvent the norms of luxury. The service culture emphasizes that anything can be done at any time, turning guest passions into reality.

About the Reception Administrator Role

Evolution Services is seeking a Reception Administrator to join our team in Riyadh, Saudi Arabia. This role is integral to maintaining a professional company image and ensuring the smooth execution of daily operations. The Reception Administrator will act as the primary point of contact for visitors, clients, and suppliers, while also providing essential administrative support across commercial, HR, and project management functions.

Key Responsibilities

• Professionally greet and assist all visitors, clients, and suppliers upon arrival.
• Answer and route incoming phone calls, WhatsApp messages, and general email inquiries to the appropriate departments.
• Manage the reception area, including booking meeting rooms, controlling visitor access, arranging hospitality services, and coordinating courier services.
• Provide translation assistance for company brochures and project-related documents from English to Arabic.
• Support the commercial team by managing vendor communications, maintaining commercial filing systems, and providing documentation support.
• Assist with project administration tasks such as booking accommodation, arranging travel, managing accreditations, and coordinating daily requirements for project staff.
• Handle inquiries received through official social media inboxes.
• Coordinate departmental social communications, including announcements, notices, staff events, and updates.
• Assist HR with onboarding paperwork and coordinate annual staff ticket bookings.

Qualifications and Experience

• 1 to 3 years of experience in a reception, administrative support, or HR assistance role is preferred.
• Strong interpersonal skills for effective interaction with a diverse range of individuals.
• Excellent organizational skills and a logical approach to problem-solving, with a keen attention to detail.
• High proficiency and comfort working with Microsoft Excel and Word.
• Fluent and confident in speaking, reading, and writing in both Arabic and English.
• Familiarity with basic social media platform management, including Instagram, LinkedIn, and WhatsApp Business.
• Must be organized, proactive, and capable of multitasking while maintaining strict confidentiality.

Required Skills

• Communication
• Organizational Skills
• Attention to Detail
• Microsoft Excel
• Microsoft Word
• Social Media Handling

Work Environment and Location

This is a full-time position based at our offices in Riyadh, Saudi Arabia, specifically in the Al Faisaliyah area (Exit 18). The role requires a proactive individual capable of managing multiple tasks with precision and maintaining confidentiality.

About the Role

W Hotels is seeking a dedicated Telephone Operator to join its team in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with 0-1 years of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally, aligning with W Hotels' mission to "ignite curiosity, expand worlds" and encourage guests to live life to the fullest.

W Hotels is committed to fostering an environment that opens doors and minds, valuing new perspectives and experiences. The company's core philosophy, "Whatever/Whenever," guides the team in transforming guest passions into reality by offering services at any moment. Individuals with an original, innovative spirit and a forward-thinking mindset are invited to join the global team and develop professionally.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station efficiently.
• Process guest requests for wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate/deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests with technical problems to the provider's customer support line.
• Test communications equipment regularly to ensure it is functioning properly.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, assisting individuals with disabilities.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.

Physical Demands

• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• High school diploma or *** equivalent.

Required Skills

• Telephone Operations
• Guest Service
• Communication
• Problem-Solving
• Customer Support

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company values the unique backgrounds of its associates and fosters an environment where all are welcomed and provided with access to opportunity. Discrimination is not practiced on any protected basis, including disability, veteran status, or other legally protected grounds.

About the Role

DSV - Global Transport and Logistics is looking for a committed and customer-focused Customer Service Agent to join their team in Riyadh, Saudi Arabia. This full-time role is essential for maintaining our standards of operational excellence in freight forwarding. The role involves ensuring the smooth and efficient handling of all freight forwarding activities for current and potential clients, serving DSV's interests and upholding our commitment to delivering outstanding customer service.

Customer Service Agent Responsibilities

As a Customer Service Agent, you will be the primary point of contact for clients, ensuring they receive the best possible service throughout their logistics journey. You will be instrumental in establishing and adhering to DSV's Standard Operating Procedures (SOPs), keeping clients informed about the status of their shipments, and proactively addressing any transit-related issues to exceed expectations.

• Provide excellent customer service to all DSV clients at all times.
• Liaise with clients and suppliers to establish DSV's SOPs and keep clients informed of arrival times, delays, or transit issues, ensuring expectations are met or exceeded.
• Ensure all communications, internal and external, are professional and timely, and handled using the most appropriate medium.
• Send routing information, follow up with origin points, and update clients on the status of their shipments until arrival in Saudi Arabia.
• Update the tracking sheet with shipment status and provide daily updates to clients.
• Negotiate rates with carriers and update the export rate sheet on SharePoint.
• Create jobs in CW1 for all export shipments.
• Provide quotes to agents and clients for all export inquiries.
• Monitor, report on, and effectively communicate with clients, carriers, and suppliers.
• Provide regular updates to the direct manager.
• Perform any other related duties or projects assigned by the supervisor to meet business needs.

Qualifications Required

To perform this role successfully, the candidate must possess the following qualifications:

• Bachelor's degree.
• Minimum of 5 years of experience in freight forwarding operations.

Key Skills

We are looking for a candidate with the following skills:

• Exceptional verbal and written communication skills.
• Strong ability to prioritize tasks, multitask effectively, and strong problem-solving skills.
• Ability to act with integrity and professionalism and maintain confidentiality.
• Proficiency in Microsoft Office Suite or related software.
• Experience in customer service.
• Experience in freight forwarding and documentation.

Job Details

This is a full-time opportunity for a Customer Service Agent in Riyadh, Saudi Arabia. The position requires 5 to 10 years of experience in freight forwarding operations.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals with 0-1 year of experience looking to start a career in the hospitality industry. The Telephone Operator serves as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally to contribute to an exceptional guest experience.

W Hotels aims to ignite travelers' curiosity and expand their worlds through experiences that open doors and minds. With an adaptable spirit, W Hotels is known for reinventing luxury. Their service philosophy, "Every Need / Every Time," brings guests' passions to life. The company welcomes individuals who are original, innovative, and forward-thinking.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests for services such as wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests experiencing problems to the provider's customer support line.
• Test communications equipment regularly to ensure it is functioning properly.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Communication

Work Environment and Additional Information

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role is not remote. W Hotels is part of Marriott International, an equal opportunity employer committed to an inclusive workplace where the unique backgrounds of all associates are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals with 0-1 year of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally to contribute to an exceptional guest experience.

The role involves managing all incoming and outgoing calls, processing guest requests, and providing information and assistance. You will play a crucial part in maintaining the smooth operation of guest services by effectively handling communications and resolving guest inquiries.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests for services such as wake-up calls, screening calls, do not disturb settings, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to update their status, and offer to take a message.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests with technical problems to the provider's customer support line.
• Test communications equipment regularly to ensure it is functioning properly.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• Experience: 0-1 year.

Required Skills

• Strong communication skills are essential for interacting with guests and colleagues.

Work Environment and Details

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role is not remote. W Hotels, part of Marriott International, is committed to being an equal opportunity employer, valuing diverse backgrounds and fostering an environment of non-discrimination based on any protected status, including disability and veteran status.

About the Role

W Hotels in Riyadh, Saudi Arabia is seeking a dedicated Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is an entry-level opportunity within the hospitality industry. As the primary point of contact for many guests, the Telephone Operator plays a key role in ensuring a positive guest experience.

Key Responsibilities

• Answer, record, log, and process all incoming guest calls, requests, questions, or concerns efficiently and professionally.
• Operate the hotel's telephone switchboard station to manage all incoming and outgoing calls.
• Process guest requests for services such as wake-up calls, call screening, do not disturb settings, call forwarding, conference calls, TDD relay calls, and handling calls from non-registered guests.
• Inform guests of any messages received for them.
• Monitor busy or unanswered lines, providing updates to callers on hold and offering to take messages.
• Receive, record, and relay messages accurately, completely, and legibly to the appropriate individuals.
• Activate and deactivate guest room message lights as required.
• Assist guests by providing instructions on internet access and transferring guests with technical difficulties to the internet provider's customer support.
• Test communications equipment regularly to ensure proper functioning.
• Respond to special requests from guests with unique needs with attentiveness and care.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems promptly.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed to assist guests.
• Adhere to all company policies and procedures, reporting any accidents, injuries, or unsafe work conditions to management.
• Maintain a clean and professional uniform and personal appearance at all times.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities, ensuring their needs are met with respect and professionalism.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required for this role.

Required Skills

• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a focus on guest satisfaction.
• Proficiency in telephone operations and handling multiple lines.
• Competence in computer operations and using relevant systems.

Work Location and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. The job number for this opening is 26071723, and it falls under the Job Category of Rooms & Guest Services Operations.

Marriott International is committed to being an equal opportunity employer and fostering an environment where the unique backgrounds of associates are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We are seeking a highly organized and proactive Secretary to manage administrative operations and support our team. This role involves efficiently handling correspondence, scheduling appointments, and maintaining organized filing systems. The ideal candidate will possess excellent communication skills and a keen eye for detail to ensure smooth daily operations.

Key Responsibilities:
* Manage and maintain calendars, schedule meetings, and coordinate appointments.
* Handle incoming and outgoing mail, emails, and phone calls.
* Prepare documents, reports, and presentations.
* Organize and maintain physical and digital filing systems.
* Provide general administrative support to the team.

About the Role

AIR (Advanced Inhalation Rituals) is seeking to hire Saudi nationals for the position of HoReCa Supervisor in Riyadh, Saudi Arabia. This role is responsible for managing and expanding the brand's presence within the HoReCa channel across the Kingdom. The HoReCa Supervisor will focus on cultivating strategic partnerships with key venues, executing on-ground activations, and driving sales strategies to achieve volume targets, enhance brand awareness, and encourage consumer trial.

Key Responsibilities

• Conduct market mapping of the KSA HoReCa landscape to identify high-potential outlets and expand the brand's network.
• Drive new product listings and distribution in targeted venues to increase the active customer base.
• Create and maintain an accurate database of HoReCa customers, classifying them by tier and potential.
• Serve as the primary point of contact for venue owners and shisha masters, fostering long-term relationships.
• Negotiate commercial agreements and listing fees to secure volume commitments and brand visibility.
• Ensure consistent stock availability and product rotation within outlets to prevent out-of-stocks and maintain product freshness.
• Oversee the execution of brand activations, sampling events, and promotional nights to drive consumer trial.
• Implement and maintain Point of Sale Materials (POSM) and branding elements to maximize brand awareness within venues.
• Manage third-party agencies or brand ambassadors to ensure activations meet brand guidelines and Key Performance Indicators (KPIs).
• Monitor and report on key performance indicators including Volume, Distribution, Trial rates, and Return on Investment (ROI) on activations.
• Gather and report on competitor activities, pricing strategies, and emerging HoReCa trends in the KSA market.

Qualifications and Requirements

• A Bachelor's degree in Business Administration, Marketing, or a related field is required.
• A minimum of 3 years of relevant experience in the HoReCa sector, specifically within the KSA market, is essential.
• A strong understanding of Saudi HoReCa dynamics, key influencers, and the regulatory environment is crucial.
• Proven ability to identify and pursue new business opportunities while nurturing existing relationships.
• Demonstrated track record of successfully negotiating listings and commercial terms with venue owners.
• High attention to detail regarding brand visibility and event management.
• Fluency in Arabic and a basic understanding of English are essential.
• Willingness to travel extensively within the assigned territory/cities in KSA.
• Flexibility to work non-traditional hours, including evenings and weekends, as required by the demands of the HoReCa sector.

Required Skills

• HoReCa expertise
• Market Mapping
• New Listings acquisition
• Database Management
• Stakeholder Engagement
• Negotiation
• Stock Availability management
• Brand Activations execution
• Trade Marketing
• Point of Sale Materials (POSM) implementation
• Agency Supervision
• Performance Monitoring
• Market Intelligence gathering
• Business Development
• Relationship Management
• Attention to Detail
• Willingness to travel
• Adaptability to flexible working hours

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires extensive travel within the assigned territory and cities in KSA. Candidates must be flexible to work non-traditional hours, including evenings and weekends, as dictated by the demands of the HoReCa sector.

Tasks and Responsibilities:

• Organizing and managing appointments and meetings.
• Receiving phone calls and transferring them to the relevant departments.
• Preparing correspondence, letters, and administrative reports.
• Organizing and maintaining files and documents electronically and in paper format.
• Monitoring email and responding to inquiries.
• Coordinating between different departments and following up on daily tasks.
• Preparing meeting minutes and following up on the implementation of recommendations.
• Proficient use of email professionally.
• Ability to coordinate meetings via Teams or Zoom.
• Skill in preparing presentations and reports.
• Full-time commitment to work and adherence to working hours. 

Qualifications and Requirements:

• Diploma or Bachelor's degree in Business Administration or related field.
• Previous experience in secretarial or administrative work (preferably one year or more).
• Proficiency in Microsoft Office programs (Word, Excel, Outlook, PowerPoint).
• High organizational and time management skills.
• Tact and good customer and visitor relations.
• Ability to work under pressure and take responsibility.
• Proficiency in Arabic speaking and writing, with English language considered an additional advantage.
• Excellent communication skills and ability to work within a team.

Benefits:

• Competitive salary determined based on experience and competence.
• Professional work environment.
• Opportunities for career development and professional growth.

Work Location: Riyadh