Full-time موظف استقبال إرشاد الزوار Jobs in Saudi Arabia

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Guest Experience Expert to join their team. This role focuses on creating memorable experiences for guests by going beyond standard service procedures. The Guest Experience Expert will take initiative to manage a wide range of services that enhance the guest's entire stay, including operational tasks, addressing requests, completing reports, and sharing local insights.

This is a full-time, non-management position located in the Financial District of Riyadh. W Hotels aims to provide an environment where life experiences are common, opening doors and minds through inspiration and new experiences. The company values creativity, innovation, and a proactive spirit.

Key Responsibilities

Responsibilities for this role include:

• Delivering a range of services to guide guests throughout their stay.
• Proactively addressing guest needs and requests.
• Managing operational tasks to ensure a smooth guest experience.
• Completing necessary reports and documentation.
• Sharing local area highlights and insights with guests.
• Ensuring guest transactions are integrated seamlessly into their overall experience.
• Maintaining a safe work environment for all.
• Adhering to company policies and procedures.
• Maintaining confidentiality of guest and company information.
• Protecting company assets.
• Upholding high quality standards in guest interactions and operations.
• Maintaining a professional uniform, appearance, and communication style.

Qualifications and Requirements

The following qualifications and requirements are necessary for this role:

• A high school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Required Skills

Candidates should possess the following skills:

• Guest Services
• Customer Service
• Problem Solving
• Communication

Work Environment and Details

This is a full-time, non-management position. The role is located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The position is not remote. Marriott International is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates. The company fosters an environment where unique backgrounds are celebrated, recognizing that its greatest strength lies in the rich blend of culture, talent, and experiences of its associates. Marriott International is dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels is seeking a Controller-Rooms to join its team in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with less than one year of experience looking to start a career in the hospitality industry. The Controller-Rooms will be responsible for managing room assignments, guest check-in/check-out processes, and guest requests to ensure smooth guest experiences while adhering to W Hotels' brand standards and service commitment.

Company Context

W Hotels is part of Marriott International and is dedicated to providing genuine life experiences that redefine luxury. The company's mission is to open doors and minds, embracing new perspectives and bringing guests' passions to life through its 'Whatever/Whenever' service philosophy. W Hotels aims to foster an environment where originality, creativity, and forward-thinking are valued, allowing employees to develop professionally within the Marriott International portfolio.

Key Responsibilities

• Assign rooms based on guest requests and preferences when possible.
• Pre-register guests and prepare key sets.
• Organize and coordinate pre-registration and registration procedures for group arrivals.
• Review and respond to requests for room or departure date changes, communicating changes to relevant staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure room rates align with market prices and document any exceptions.
• Verify and adjust guest billing.
• Complete guest paperwork and administrative documents.
• Prepare and process all guest arrivals and departures.
• Activate room keys.
• Obtain and verify payment.
• Identify and manage overbooking situations and double bookings by blocking rooms accordingly.
• Generate daily reports.
• Follow up on guest requests or issues to ensure satisfaction.
• Receive, record, and transmit messages accurately and legibly.
• Adhere to all brand and hotel policies and procedures.
• Maintain a clean and complete uniform, presenting a neat and professional appearance.
• Maintain confidentiality of hotel-specific information and protect company assets.
• Welcome and receive guests according to company standards, anticipating and responding to their needs.
• Assist individuals with disabilities and thank guests.
• Use clear and courteous language in all communications.
• Prepare and correct documents accurately.
• Answer the telephone using appropriate language.
• Coordinate tasks and work with other departments.
• Serve as a role model for service standards.
• Develop positive and constructive professional relationships with peers.
• Unite and support colleagues to achieve common goals.
• Comply with quality assurance standards.
• Perform other tasks requested by managers that align with the position.

Qualifications and Requirements

• No high school diploma or equivalent is required.
• Less than one year of related work experience is required.
• No supervisory experience is required.
• No specific permits or certifications are required.

Required Skills

• Ability to work standing, sitting, and moving for extended periods.
• Proficiency in entering and retrieving information using computers and/or point-of-sale systems.
• Ability to move, lift, carry, pull, and place objects weighing up to kilograms independently.
• Clear and courteous communication skills.
• Accurate and comprehensive document preparation and correction.
• Professional telephone etiquette.
• Coordination and teamwork skills.
• Customer service orientation and ability to anticipate guest needs.
• Attention to detail in handling guest requests and administrative tasks.
• Ability to maintain confidentiality and protect company assets.

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Equal Employment Opportunity

Marriott International is committed to providing equal employment opportunities and fostering an environment where all employees are treated with dignity and their unique qualities are appreciated. The company values the diverse blend of cultures, skills, and experiences of its employees and ensures prevention of discrimination based on protected criteria, including disability and veteran status.

About the Controller-Rooms Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and detail-oriented Controller-Rooms to join their dynamic team. This full-time, non-management position is suitable for individuals with less than one year of related work experience looking to start a career in the hospitality industry. As a Controller-Rooms, you will be instrumental in ensuring seamless guest experiences by managing room assignments, check-in/check-out processes, and guest satisfaction, aligning with W Hotels' "Whatever/Whenever" service culture.

Key Responsibilities

• Assign rooms based on guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when feasible, communicating status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms on a daily basis.
• Ensure room rates align with market codes and document any exceptions.
• Verify and adjust guest billing.
• File guest paperwork or documentation.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Adhere to all company policies and procedures.
• Maintain a clean and professional uniform and personal appearance.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required for this role.

Required Skills

• Effective communication skills, both verbal and written.

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

W Hotels, part of Marriott International, is committed to being an equal opportunity employer, fostering an environment where unique backgrounds are valued and celebrated. We are dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Controller-Rooms to join its team. This is a full-time, non-supervisory position, offering an opportunity for individuals with 0-1 year of experience to launch their careers in hotel operations. The Controller-Rooms plays a vital role in ensuring seamless guest experiences by managing room assignments, check-in/check-out processes, and guest satisfaction.

Brand Philosophy

W Hotels' mission is to ignite curiosity and broaden horizons, creating a space where life can be experienced. The brand is renowned for redefining luxury standards globally, driven by a spirit of bold innovation and a service culture based on the principle of "Whatever/Whenever." Joining W Hotels means becoming part of a portfolio of brands under Marriott International, where you can bring your best self, work with purpose, be part of a great global team, and become the best version of yourself.

Key Tasks and Responsibilities

• Assign rooms according to guest requests and preferences as much as possible.
• Check in pre-registered guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and fulfill requests for room changes or extensions when possible, informing relevant staff of the status.
• Confirm reservations and cancellations.
• Review unavailable rooms daily.
• Ensure rates match market codes and document any exceptions.
• Verify and adjust guest bills.
• Archive guest folios or documents.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure correct payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and book rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests have been met or their problems resolved to their satisfaction.
• Receive, record, and relay messages accurately, completely, and with the urgency required.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge each guest according to company standards.
• Anticipate and exceed guest service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documentation accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work with other departments effectively.
• Act as a role model for the department.
• Develop and maintain positive working relationships with others.
• Support the team to achieve common goals.
• Comply with quality assurance standards.
• Stand or sit, or walk for extended periods of time.
• Input and access information using a computer and/or point of sale system.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• Less than one year of relevant work experience.
• No supervisory experience required.
• No specific licenses or certifications required.

Required Skills

• Guest request management.
• Reservation confirmation.
• Bill verification.
• Payment processing.
• Report generation.
• Customer service excellence.
• Professional communication (verbal and written).
• Teamwork and collaboration.
• Computer and point-of-sale system operation.

Additional Information

Marriott International is committed to being an equal opportunity employer and welcomes everyone and provides access to opportunities. The company actively promotes an environment where the unique backgrounds of employees are celebrated, recognizing that their greatest strength lies in the rich blend of culture, talent, and experience. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable laws.

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. As a Guest Arrival Expert, you will be responsible for ensuring that guest interactions are exceptional from the moment they arrive until their departure, contributing to a positive guest experience throughout their stay. This is a full-time, non-management position where you will be empowered to take initiative, address operational needs, and provide local insights. Your role involves seamlessly integrating transactions into the overall guest experience, making each interaction personal and engaging.

Key Responsibilities

• Deliver a range of services to guide guests through their arrival and departure experiences.
• Take initiative to ensure guest satisfaction from start to finish.
• Process operational needs efficiently and effectively.
• Address guest requests promptly and professionally.
• Complete necessary reports accurately.
• Share highlights of the local area with guests.
• Ensure a safe workplace by adhering to company policies and procedures.
• Maintain confidentiality of company information and guest data.
• Protect company assets and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication style.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Arrival Experience
• Customer Service
• Problem Solving
• Communication
• Professional Appearance
• Physical Stamina, including the ability to stand, sit, or walk for extended periods, and lift/move objects up to 50 pounds without assistance and over 75 pounds with assistance.

Work Location and Details

This full-time, non-management position is located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is based in the Riyadh region and is not remote. The job category is Rooms & Guest Services Operations, with Job Number 26071730. Experience required is 0-1 year.

About W Hotels and Marriott International

W Hotels aims to inspire curiosity and expand horizons, offering a place where life can be experienced. The brand is characterized by a sharp, daring spirit that reinvents luxury norms. The service culture emphasizes that anything can be done, anytime, turning guests' passions into reality. If you are original, innovative, and forward-looking, you are welcome at W Hotels. By joining W Hotels, you become part of the Marriott International portfolio. Marriott International is dedicated to being an equal opportunity employer, fostering an environment where the unique backgrounds of associates are valued and celebrated. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh is seeking a Welcome Ambassador to manage guest arrival and departure experiences. This role is key to setting the tone for guest stays, ensuring each individual feels welcomed and valued from entry to exit. The Welcome Ambassador contributes to crafting the unique experiences that define the W Hotels brand.

This is a full-time, non-management position focused on delivering a range of services to guide guests through their arrival and departure processes. The role involves proactively addressing operational needs, fulfilling guest requests, completing reports, and sharing local area insights, all while ensuring guest interactions are professional and contribute to a memorable experience.

Key Responsibilities

• Deliver services to guide guests through arrival and departure processes.
• Take initiative to ensure guest satisfaction throughout their stay.
• Process operational needs efficiently.
• Address and fulfill guest requests promptly and professionally.
• Complete required reports accurately.
• Share highlights of the local area with guests.
• Ensure all guest interactions are professional and contribute to a memorable experience.

Qualifications and Requirements

• High school diploma or *** equivalent.
• No specific work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Ability to move, lift, carry, push, pull, and place objects weighing more than 75 pounds with assistance.
• Commitment to creating a safe workplace.
• Adherence to company policies and procedures.
• Maintenance of confidentiality.
• Protection of company assets.
• Upholding quality standards.
• Maintaining a professional uniform, personal appearance, and communications.

Required Skills

• Guest Arrival Experience
• Guest Departure Experience
• Handling Guest Requests
• Knowledge of Local Area Highlights
• Maintaining a Professional Appearance
• Professional Communication

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires 0-1 year of experience. W Hotels is committed to being an equal opportunity employer, valuing the diverse backgrounds of its associates and fostering an inclusive environment.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time, non-management position offers an opportunity for individuals with 0-1 year of experience to begin their career in hotel operations. The Controller-Rooms will play a crucial role in ensuring seamless guest experiences from check-in to check-out, upholding W Hotels' commitment to exceptional service and vibrant culture.

As part of the Rooms & Guest Services Operations team, the Controller-Rooms will be instrumental in managing guest requests, coordinating arrivals and departures, and maintaining high standards of guest satisfaction. This role is based in the Financial District of Riyadh and is not a remote position.

Key Responsibilities

• Assign rooms according to guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets for efficient check-in.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when feasible, communicating status to appropriate staff.
• Confirm reservations and cancellations to maintain accurate occupancy records.
• Review out-of-order rooms daily to ensure availability and operational readiness.
• Ensure room rates match market codes and document any exceptions.
• Verify and adjust guest billing to ensure accuracy and guest satisfaction.
• File guest paperwork and documentation in an organized manner.
• Process all guest check-ins and check-outs efficiently and accurately.
• Activate room keys for guest access.
• Secure valid payment for all services rendered.
• Identify any over-commitments in room bookings to prevent discrepancies.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operational performance and guest activity.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures diligently.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information.
• Protect company assets through responsible handling and oversight.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs proactively.
• Assist individuals with disabilities to ensure their comfort and accessibility.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work collaboratively with other departments.
• Serve as a departmental role model for colleagues.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals and objectives.
• Comply with quality assurance standards to ensure service excellence.
• Stand, sit, or walk for an extended period of time as required by the role.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required for this role.

Required Skills

• Guest Request Management
• Reservation Confirmation
• Billing Verification
• Guest Check-in/Check-out Procedures
• Payment Processing
• Duplicate Reservation Checks
• Report Generation
• Guest Satisfaction Follow-up
• Message Relay
• Adherence to Company Policies
• Maintaining Professional Appearance
• Confidentiality
• Upholding Guest Service Standards
• Effective Communication
• Computer Systems Operation (including POS systems)
• Teamwork and Collaboration

Work Environment and Location

This is a full-time, non-management position located in the Financial District of Riyadh, Saudi Arabia. The role is not remote. W Hotels, part of Marriott International, is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. They actively promote non-discrimination on any protected basis, including disability and veteran status.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time, non-management position is an opportunity for individuals with less than one year of experience to begin their career in hotel operations. The Controller-Rooms will play a crucial role in ensuring seamless guest experiences from check-in to check-out, contributing to the hotel's reputation for exceptional service.

W Hotels aims to ignite travelers' curiosity and expand their worlds, drawing inspiration from new faces and experiences. The brand is known for reinventing luxury globally through its unique culture and service philosophy of "Whatever/Whenever."

Key Responsibilities

• Assign rooms according to guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when possible, communicating status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document any exceptions.
• Verify and adjust billing for guests.
• File guest paperwork or documentation.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required.

Required Skills

• Guest Request Management
• Reservation Confirmation
• Billing Verification
• Payment Processing
• Report Generation
• Guest Relations
• Adherence to Company Policies
• Maintaining Professional Appearance
• Confidentiality
• Asset Protection
• Upholding Guest Service Standards
• Effective Communication (Verbal and Written)
• Accurate Written Documentation
• Professional Telephone Etiquette
• Interdepartmental Coordination
• Teamwork and Collaboration
• Quality Assurance
• Proficiency with Computer Systems
• Familiarity with POS Systems

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is committed to being an equal opportunity employer, valuing the unique backgrounds of all associates and promoting non-discrimination on any protected basis, including disability and veteran status.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Rooms Controller to join their team. This is a full-time, non-supervisory position, offering an opportunity for individuals with less than one year of relevant experience to launch their careers in the hospitality sector. The Rooms Controller plays a pivotal role in ensuring a seamless guest experience from check-in to check-out, contributing to the exceptional service standards for which W Hotels are renowned.

Role Responsibilities

The Rooms Controller is responsible for a variety of front office operations, with a focus on guest satisfaction, efficient room management, and billing accuracy. This role requires a proactive approach to guest needs and adherence to company policies and professional standards. You will be an integral part of the Rooms Operations and Guest Services department, working collaboratively with other teams to deliver memorable stays for all guests.

Key Tasks

• Assign rooms according to guest requests and preferences whenever possible.
• Pre-register assigned guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and fulfill room change or check-out time change requests when possible, and inform relevant staff of the status.
• Confirm and cancel reservations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document any exceptions.
• Verify and adjust guest bills.
• Archive guest folios or documents.
• Prepare and process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any overbooked reservations.
• Perform duplicate reservation checks and book rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests have been met or their problems have been resolved to their satisfaction.
• Receive, record, and transmit messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure that uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge each guest according to company standards.
• Anticipate and meet guest service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work with other departments.
• Act as a role model for the department.
• Develop and maintain positive working relationships with others.
• Support the team to achieve common goals.
• Comply with quality assurance standards.
• Stand or sit or walk for extended periods of time.
• Input and access information using a computer and/or point of sale system.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• Less than one year of relevant work experience.
• No supervisory experience required.
• No specific licenses or certifications required for this role.

Required Skills

• Guest Services
• Billing
• Customer Service
• Communication
• Teamwork

Work Environment and Location

The work location is in Riyadh, Saudi Arabia, within a financial district. This role is full-time and requires on-site presence.

Marriott International is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. It is committed to not discriminating on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

• Processing and confirming guest room reservations made via phone, letter, or fax.
• Inputting all reservations into our system and addressing inquiries, complaints, and requests regarding reservations.
• Staying updated on all hotel promotions and processing reservations according to established procedures.
• Maintaining product knowledge and applying rate management effectively.
• Promoting good public relations to maximize business.
• Ensuring all incoming calls are answered according to Rotana standards.
• Organizing visa requests for hotel guests and identifying upselling opportunities.

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognizing Differences
• Adaptability
• Customer Focus

About the Role

Hilton is seeking a dedicated Guest Service Agent/Associate to join their team in Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience who are committed to delivering exceptional hospitality. The role involves direct guest interaction, focusing on ensuring smooth check-in and check-out processes while upholding Hilton's service standards.

As a Guest Service Agent, you will contribute to creating positive guest experiences by providing outstanding service, sharing knowledge of hotel services and the local area, and proactively addressing guest needs. This role offers an opportunity for professional growth within a workplace culture that emphasizes integrity, leadership, teamwork, ownership, and a focus on the present.

Key Responsibilities

• Welcome guests upon arrival, manage the check-in process by verifying details, assigning rooms, issuing keys, and offering assistance with luggage or welcome materials.
• Facilitate an efficient check-out experience by processing departures accurately, verifying charges, handling payments, issuing receipts, and using the point-of-sale system.
• Provide guests with information on hotel services, including room types, rates, promotions, and relevant local area details to address inquiries effectively.
• Promote hotel services and amenities, utilizing up-selling techniques to enhance revenue.
• Respond promptly and effectively to guest requests, resolve concerns with care and urgency, and manage messages and communications efficiently.

Required Attributes

• A commitment to providing warm and welcoming hospitality.
• A dedication to acting with integrity and doing the right thing.
• Demonstrated potential for leadership.
• A belief in the effectiveness of teamwork.
• A sense of ownership and accountability.
• A focus on the present, demonstrating urgency and discipline.

Experience and Skills

This role requires 0-1 years of experience. Key skills include a strong foundation in hospitality principles, integrity in all actions, leadership potential, teamwork capabilities, a sense of ownership, and the ability to focus on the present moment with discipline and urgency.

Work Context

This is a full-time position based in Saudi Arabia with Hilton. The role is integral to the guest experience, requiring consistent interaction and service delivery.

• Welcoming and greeting customers professionally.
• Managing and organizing reservations and following up on them.
• Coordinating customer distribution to tables according to the restaurant's capacity.
• Answering phone calls and inquiries.
• Following up on waiting lists and informing customers of the expected waiting time.
• Coordinating with the service team and supervisors to ensure smooth workflow.
• Handling customer feedback and complaints and escalating them to management. 
• Maintaining the cleanliness and orderliness of the reception area
• Providing information about the menu, offers, and available services
• Evening shift.
• 9 working hours daily (including one hour break).
• Working in shifts according to operational needs

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Controller-Rooms to join their team. This full-time, non-management position is suitable for individuals with 0-1 year of experience looking to start a career in the hospitality industry. As a Controller-Rooms, you will contribute to the success of the Rooms & Guest Services Operations by ensuring smooth guest experiences from check-in to check-out.

W Hotels is part of Marriott International, a global leader in hospitality, and is committed to creating vibrant experiences and embracing new perspectives. If you possess a unique outlook and a creative spirit, W Hotels invites you to explore your potential.

Key Responsibilities

• Assign rooms based on guest requests and preferences when possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes, communicating status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document any exceptions.
• Verify and adjust guest billing.
• File guest paperwork or documentation.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure satisfaction with resolved requests or issues.
• Receive, record, and relay messages accurately and legibly.
• Adhere to all company policies and procedures.
• Maintain a clean and professional uniform and personal appearance.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate with others using clear and professional language.
• Prepare and review written documents accurately.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and collaborate with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others.
• Support the team to achieve common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for extended periods.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• Less than 1 year of related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Services
• Customer Service
• Communication
• Problem-solving
• Teamwork
• Computer Systems
• POS Systems

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is an equal opportunity employer committed to diversity and inclusion, valuing the unique backgrounds of its associates and providing access to opportunity for all.

About the Role

Sheraton Hotels & Resorts in Riyadh, Saudi Arabia, is seeking a Guest Experience Expert to join their team. This role is focused on creating memorable experiences for guests, extending beyond standard check-in and check-out procedures. The Guest Experience Expert will proactively offer a range of services to assist guests throughout their stay, empowering them to manage various situations and requests. This includes performing operational tasks, responding to guest needs, completing reports, and providing information on local events and attractions, all to ensure a seamless overall guest experience.

As part of Sheraton, a global brand since 1937, the Guest Experience Expert will contribute to fostering a sense of belonging and connection by creating engaging experiences and delivering attentive service. The role aligns with Sheraton's commitment to being "The World's Gathering Place," offering an environment where individuals can perform their best work and develop professionally.

Key Responsibilities

While specific duties may vary, responsibilities for the Guest Experience Expert include:

• Ensuring a smooth and positive guest check-in and check-out process.
• Proactively offering services to enhance the guest's stay.
• Taking initiative to address guest needs and requests promptly.
• Performing operational tasks to support guest services.
• Providing information and recommendations on local events and attractions.
• Maintaining a safe work environment and adhering to company guidelines.
• Protecting company assets and upholding quality standards.
• Ensuring professional presentation through uniform, appearance, and communication.
• Engaging in physical tasks such as standing, sitting, and walking for extended periods.
• Assisting with moving, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance.

Qualifications and Requirements

• High school diploma or equivalent General Educational Development (GED) program certificate.
• No prior relevant work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Exceptional guest service skills.
• Proactive and initiative-taking approach.
• Strong communication and interpersonal skills.
• Ability to multitask and manage various guest requests.
• Problem-solving abilities.
• Teamwork and collaboration.
• Attention to detail.
• Physical stamina for standing, walking, and lifting.

Work Environment and Details

This is a full-time, non-management position based in Riyadh, Saudi Arabia. The role operates within the Rooms & Guest Services Operations category. Marriott International is committed to providing equal opportunities and fostering an inclusive environment where diversity is valued and celebrated, and does not discriminate on the basis of disability, veteran status, or other protected characteristics.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Guest Experience Expert to join their team. This role focuses on providing exceptional guest experiences that go beyond standard check-in and check-out procedures. The incumbent will be empowered to proactively manage guest needs throughout their stay to ensure smooth operations and deliver outstanding service.

Incumbent Responsibilities

• Provide a wide range of services to guide guests through their stay and create memorable experiences.
• Take initiative to proactively address guest requests and operational needs.
• Complete necessary reports and documentation related to guest services and operations.
• Share highlights of the local area to enhance the guest experience.
• Ensure that transactions feel like a natural part of the overall guest experience.
• Contribute to creating a safe work environment.
• Adhere strictly to all company policies and procedures.
• Maintain the confidentiality of guest and company information.
• Protect company assets.
• Maintain quality standards in all guest interactions and operational tasks.
• Maintain a professional uniform, personal appearance, and appropriate communication style.

Qualifications and Requirements

• High school diploma or equivalent (*****
• No relevant work experience required.
• No supervisory experience required.
• No specific licenses or certifications required for this role.
• Ability to stand, sit, or walk for extended periods.
• Willingness to adopt a hands-on work approach.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Core Skills

• Guest Services
• Customer Service
• Communication
• Problem Solving

Job Details and Work Environment

This position is a full-time, non-management role, located in the vibrant financial district of Riyadh. The job requires 0-1 year of experience. The incumbent will work on-site and not remotely.

W Hotels is committed to being an equal opportunity employer, welcoming all and providing access to opportunities. We actively foster an environment where the unique backgrounds of our partners are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our partners. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

About the Role

W Hotels in Riyadh is seeking a Guest Experience Expert to join its team. This role focuses on creating memorable and distinctive experiences for guests throughout their stay. The Guest Experience Expert will be empowered to take initiative in providing a range of services, ensuring smooth operations and guest satisfaction. The position is integral to fostering an environment where guests feel welcomed and their needs are proactively met.

Role Context

This is a full-time, non-management position located in the Financial District of Riyadh, Saudi Arabia. The role requires a commitment to the W Hotels' service philosophy, aiming to ignite curiosity and expand horizons for guests. The position is part of the Rooms & Guest Services Operations category.

Key Responsibilities

• Deliver a variety of services to guide guests throughout their stay, aiming to create memorable experiences.
• Address operational needs and ensure the smooth functioning of guest services.
• Proactively fulfill guest requests to enhance their overall experience.
• Complete necessary reports and administrative tasks.
• Share information about the local area to enrich the guest's visit.
• Ensure all transactions and interactions are integrated seamlessly into the guest's experience.
• Contribute to maintaining a safe work environment.
• Adhere to company policies and procedures.
• Maintain confidentiality of guest and company information.
• Protect company assets.
• Uphold quality standards in guest interactions and operational tasks.
• Maintain a professional uniform, appearance, and communication style.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No specific work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Required Skills

• Guest Services
• Customer Service
• Handling Operational Needs
• Addressing Guest Requests
• Reporting
• Sharing Local Area Highlights
• Maintaining Professional Appearance
• Professional Communication

Work Environment and Location

This is a full-time position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. Marriott International is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates.