About the Role
Marriott International is seeking a Captain-Bellstand to join the Rooms Operations and Guest Services team in Mecca, Saudi Arabia. This is a full-time, non-supervisory position that offers an opportunity to contribute to delivering "Great Hospitality. Always.". You will play a pivotal role in ensuring an exceptional guest experience from arrival to departure, embodying the high service standards expected at Marriott and JW Marriott hotels.
Role Responsibilities
As a Captain-Bellstand, you will be the first point of contact for many guests, offering a welcoming and informative presence. You will be instrumental in assisting guests with their needs, ensuring smooth bellstand operations, and contributing to a positive and efficient guest journey. This role is ideal for individuals with a passion for service and a desire to grow in the hospitality industry.
- Welcome guests and inform them about hotel facilities, services, and operating hours, as well as local landmarks and activities.
- Open doors and assist guests and visitors upon entering and exiting the hotel.
- Assist with the check-in and check-out of luggage.
- Transport guest luggage to and from rooms and/or the bellstand.
- Assist guests and visitors with boarding and alighting from vehicles, including loading and unloading luggage.
- Provide directions to guests.
- Arrange transportation for guests and visitors, such as taxis or shuttle buses, and make advance reservations as needed.
- Distribute bell staff according to needs.
- Inform guests and visitors about parking procedures.
- Follow up on guest requests or issues to ensure their complete satisfaction.
- Act as a role model for service standards and assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Develop positive and constructive professional relationships with colleagues.
- Follow and enforce all safety policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete required safety training and certifications.
- Ensure the cleanliness and professionalism of uniform and personal appearance.
- Maintain the confidentiality of proprietary information and protect company assets.
- Support all colleagues and treat them with dignity and respect.
- Support the team in achieving common goals.
- Comply with quality assurance expectations and standards.
Basic Requirements
- High school diploma or equivalent.
- At least one year of relevant experience.
- Less than one year of supervisory experience.
Required Skills
- Customer Service
- Luggage Handling
- Transportation Arrangement
- Team Leadership
- Employee Training
- Staff Planning
- Employee Evaluation
- Employee Motivation
- Safety Procedures
- Professional Appearance
- Confidentiality
- Teamwork
- Quality Assurance
- Physical Stamina
- Communication
- Active Listening
- Vigilance
Work Environment and Conditions
The role requires the ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds (* kg) without assistance. It also requires assistance in moving objects weighing over 75 pounds (34 kg). The candidate must be able to stand, sit, or walk for extended periods or for an entire shift. Requires moving at a speed that is necessary to respond to workplace situations (*, run, walk, jog). The candidate must be able to read and visually review information in a variety of formats (*, small print). Requires grasping, turning, and manipulating objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination. The candidate must be able to reach objects overhead and below the knee, including bending, twisting, pulling, and stooping. Requires moving across inclined, uneven, or slippery surfaces. Requires climbing stairs and service ramps. The candidate must be able to greet and acknowledge guests according to company standards. Must speak to others in a clear, understandable, and professional language, and answer the telephone using appropriate etiquette. Must listen and respond appropriately to the concerns of guests and other employees. Must use clear and polite language in all communications. Must remain vigilant to detect undesirable persons on the property. All other duties will be performed as requested by managers and that are consistent with the position.
This full-time position is located in Umm Al-Qura, Mecca, Saudi Arabia. Marriott International is committed to fostering equal employment opportunities, treating everyone with dignity, and providing equal opportunities for all. We promote an environment where the unique qualities of our partners are celebrated and valued. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our partners. We ensure no discrimination is made on the basis of protected characteristics, including disability, veteran status, and any other aspect covered by applicable laws.