Full-time Customer services manager Jobs in Saudi Arabia

More than 8 Full-time Customer services manager Jobs in Saudi Arabia. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!

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Customer Services Manager

Customer Services Manager

The Cigna Group

Join The Cigna Group as a Customer Service Manager & Hospital Delegate!

We are seeking an experienced and dedicated individual to lead our customer service team and enhance the patient journey at Cigna Saudi Arabia. You will play a crucial role in overseeing customer service operations and managing relationships with healthcare providers.

Key Responsibilities:

Team Leadership: Lead and mentor the customer service team, fostering a culture of excellence and continuous improvement.
Customer Experience Management: Design and implement strategies to improve overall patient experience, ensuring timely resolution of inquiries.
Hospital Delegation: Build strong relationships with hospitals to facilitate effective communication and collaboration.
Patient Journey Optimization: Map and analyze the patient journey to enhance satisfaction.
Reporting and Analysis: Prepare reports on customer service performance for senior management.
Compliance and Quality Assurance: Ensure compliance with regulatory requirements and implement quality assurance measures.

Qualifications:

Bachelor's degree in Business Administration, Healthcare Management, or related field; Master's is a plus.
Minimum of 8 years in customer service management, preferably in healthcare.
Strong understanding of healthcare operations and patient experience.
Excellent leadership and communication skills.
Proficiency in data analysis and reporting tools.

What We Offer:

Flexible working mode
International exposure
Certifications like “Great Place to Work”
Working hours as per KSA Labor Law

0-1 years

Madinah

Customer Services Manager

Customer Services Manager

The Cigna Group

Join The Cigna Group as a Customer Service Manager & Hospital Delegate!

We are seeking an experienced and dedicated individual to lead our customer service team and enhance the patient journey at Cigna Saudi Arabia. You will play a crucial role in overseeing customer service operations and managing relationships with healthcare providers.

Key Responsibilities:

Team Leadership: Lead and mentor the customer service team, fostering a culture of excellence and continuous improvement.
Customer Experience Management: Design and implement strategies to improve overall patient experience, ensuring timely resolution of inquiries.
Hospital Delegation: Build strong relationships with hospitals to facilitate effective communication and collaboration.
Patient Journey Optimization: Map and analyze the patient journey to enhance satisfaction.
Reporting and Analysis: Prepare reports on customer service performance for senior management.
Compliance and Quality Assurance: Ensure compliance with regulatory requirements and implement quality assurance measures.

Qualifications:

Bachelor's degree in Business Administration, Healthcare Management, or related field; Master's is a plus.
Minimum of 8 years in customer service management, preferably in healthcare.
Strong understanding of healthcare operations and patient experience.
Excellent leadership and communication skills.
Proficiency in data analysis and reporting tools.

What We Offer:

Flexible working mode
International exposure
Certifications like “Great Place to Work”
Working hours as per KSA Labor Law

0-1 years

Dammam

Customer Services Manager

Customer Services Manager

The Cigna Group

Join The Cigna Group as a Customer Service Manager & Hospital Delegate!

We are seeking an experienced and dedicated individual to lead our customer service team and enhance the patient journey at Cigna Saudi Arabia. You will play a crucial role in overseeing customer service operations and managing relationships with healthcare providers.

Key Responsibilities:

Team Leadership: Lead and mentor the customer service team, fostering a culture of excellence and continuous improvement.
Customer Experience Management: Design and implement strategies to improve overall patient experience, ensuring timely resolution of inquiries.
Hospital Delegation: Build strong relationships with hospitals to facilitate effective communication and collaboration.
Patient Journey Optimization: Map and analyze the patient journey to enhance satisfaction.
Reporting and Analysis: Prepare reports on customer service performance for senior management.
Compliance and Quality Assurance: Ensure compliance with regulatory requirements and implement quality assurance measures.

Qualifications:

Bachelor's degree in Business Administration, Healthcare Management, or related field; Master's is a plus.
Minimum of 8 years in customer service management, preferably in healthcare.
Strong understanding of healthcare operations and patient experience.
Excellent leadership and communication skills.
Proficiency in data analysis and reporting tools.

What We Offer:

Flexible working mode
International exposure
Certifications like “Great Place to Work”
Working hours as per KSA Labor Law

0-1 years

Riyadh

Customer Services Manager

Customer Services Manager

Saba Medical Company

5,000 - 6,500 / Month

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انضم إلى شركة سابا الطبية كمدير خدمة العملاء!
نحن نبحث عن قائد فريق مركز الاتصال لضمان تقديم أفضل تجربة للعملاء. سيكون دورك هو التخطيط، والتوجيه، وتنسيق الأعمال لقسم خدمة العملاء، مع تطوير المعايير اللازمة لتلبية احتياجات العملاء وتوقعاتهم.

المسؤوليات والمهام:
إدارة قسم خدمة العملاء داخل المنشأة.
وضع سياسات ومعايير خدمة العملاء والإشراف على تنفيذها.
تحليل مصادر المشكلات المتكررة في خدمة العملاء وتحديد الحلول.
التعامل مع الشكاوى والاستعلامات وتصعيدها حسب الحاجة.
توجيه الفريق وتقديم الدعم اللازم لهم.
إعداد وتنفيذ استبيانات قياس مستوى رضا العملاء.

معلومات إضافية:
نوح العمل: 6 أيام في الأسبوع، وفترة العمل صباحية/مسائية.
المؤهلات المطلوبة:
- بكالوريوس في إدارة الأعمال، التسويق، خدمات العملاء، أو السكرتارية التنفيذية.
- خبرة عملية لا تقل عن سنة في مجال خدمة العملاء.
المهارات المطلوبة:
- إجادة برمجيات إدارة علاقات العملاء.
- القدرة على تحديد متطلبات العملاء وتحليل المشكلات بشكل متقدم.
- مهارات الإدارة والرد على استفسارات العملاء.
- إرضاء العملاء بفعالية.
اللغات:
- العربية: متقدم.
- الإنجليزية: متوسط.
إذا كنت تبحث عن تحدي جديد وترغب في تطوير مهاراتك في بيئة ديناميكية، قدم الآن!

0-1 years

Makkah

Customer Services Manager

Customer Services Manager

Saba Medical Company

5,000 - 6,500 / Month

dot

انضم إلى شركة سابا الطبية كمدير خدمة العملاء!
نحن نبحث عن قائد فريق مركز الاتصال لضمان تقديم أفضل تجربة للعملاء. سيكون دورك هو التخطيط، والتوجيه، وتنسيق الأعمال لقسم خدمة العملاء، مع تطوير المعايير اللازمة لتلبية احتياجات العملاء وتوقعاتهم.

المسؤوليات والمهام:
إدارة قسم خدمة العملاء داخل المنشأة.
وضع سياسات ومعايير خدمة العملاء والإشراف على تنفيذها.
تحليل مصادر المشكلات المتكررة في خدمة العملاء وتحديد الحلول.
التعامل مع الشكاوى والاستعلامات وتصعيدها حسب الحاجة.
توجيه الفريق وتقديم الدعم اللازم لهم.
إعداد وتنفيذ استبيانات قياس مستوى رضا العملاء.

معلومات إضافية:
نوح العمل: 6 أيام في الأسبوع، وفترة العمل صباحية/مسائية.
المؤهلات المطلوبة:
- بكالوريوس في إدارة الأعمال، التسويق، خدمات العملاء، أو السكرتارية التنفيذية.
- خبرة عملية لا تقل عن سنة في مجال خدمة العملاء.
المهارات المطلوبة:
- إجادة برمجيات إدارة علاقات العملاء.
- القدرة على تحديد متطلبات العملاء وتحليل المشكلات بشكل متقدم.
- مهارات الإدارة والرد على استفسارات العملاء.
- إرضاء العملاء بفعالية.
اللغات:
- العربية: متقدم.
- الإنجليزية: متوسط.
إذا كنت تبحث عن تحدي جديد وترغب في تطوير مهاراتك في بيئة ديناميكية، قدم الآن!

0-1 years

Jeddah

Customer Services Manager

Customer Services Manager

Rezayat Group

Join Our Team as a Unit Head – Customer Service
We are looking for a talented and experienced Unit Head – Customer Service to oversee the daily operations of our customer service team at Rezayat Group, based in Jubail, Eastern, Saudi Arabia. This is an excellent opportunity for professional growth in a dynamic environment.

Key Responsibilities:

Supervise and guide the customer service team to meet service targets.
Manage client communication and resolve escalated issues effectively.
Coordinate with logistics and operations teams to fulfill service commitments.
Analyze feedback and service data to enhance processes and performance.
Ensure compliance with service standards, contracts, and regulatory requirements.

Qualifications:

Bachelor’s degree in Business, Logistics, or a related field.
57 years of experience in customer service, including 2+ years in a leadership role.
Experience in transportation or logistics is essential.

Key Skills:

Strong leadership and communication skills.
Client relationship management.
Problem-solving and process improvement.
Proficient in CRM and reporting tools.

0-1 years

Al Jubail

Customer Services Manager

Customer Services Manager

Al-Sunidi for travel supplies

4,000 - 4,000 / Month

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Supervision of customer service, troubleshooting, and follow-up on maintenance for customer products.

2-5 years

Al Basatin, Buraydah

Customer Services Manager

Customer Services Manager

Saudi Center for Oud

2,000 - 3,000 / Month

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We are looking for a customer service star! If your style is sweet and elegant, and you love to pamper the customer and respond quickly and nicely, then your place is with us at the Saudi Oud Center! We want a smooth talker whose speech is organized, responds quickly, and has a pleasant manner. They should be able to deal with all types of customers, using the Saudi white dialect and speaking from the heart.

0-1 years

Riyadh