Full-time Guest Services Associate Jobs in Saudi Arabia

• Act as the single-entry point for all customer care queries, ensuring full case ownership throughout the lifecycle.
• Respond to customer communications, including calls, cases, and chats, within specified SLA timelines.
• Handle customer complaints and shipment disruptions professionally and efficiently, coordinating with internal teams for timely resolutions.
• Keep customers informed about operational updates, such as vessel delays and rollovers.
• Monitor and review customer KPIs like FCRR, TAT, and NPS while conducting regular meetings to promote continuous improvement.
• Identify and promote value-added services to enhance customer experience.

• 2-5 years of experience in Shipping & Logistics.
• Strong relationship management skills with customers and vendors.
• Ability to drive change, innovation, and process improvement.
• Excellent communication and decision-making skills.
• Proficient in MS Office applications.

• Handling phone calls and messages
• Responding to emails and supporting visitor inquiries with professional and courteous communication
• Organizing files and records
• Preparing basic reports
• Supporting executives with calendar coordination
• Assisting with logistics for community events and wellness sessions

• Strong Administrative Assistance and Executive Administrative Assistance skills
• Professional Phone Etiquette and Communication skills
• Solid Clerical Skills including filing, data entry, document preparation, and basic record-keeping
• High level of organization and attention to detail
• Proficiency with common office software
• Customer service mindset with a friendly, respectful, and inclusive approach
• Ability to work on-site in Jeddah
• Previous experience in an administrative or front-desk role is an advantage
• Relevant diploma or degree in business administration or a related field is preferred

• Assist the sales team in daily activities and customer follow-ups.
• Coordinate test drives, vehicle deliveries, and customer appointments.
• Maintain sales records and assist in reporting sales performance.
• Welcome and assist visitors and customers professionally.
• Manage the showroom reception area to ensure a clean and organized environment.
• Provide general information to customers regarding products, services, and showroom procedures.
• Assist with data entry, filing, and updating of customer and vehicle records.
• Support inventory checks and stock updates in collaboration with showroom and logistics teams.
• Help organize showroom events, promotions, and campaigns.
• Ensure prompt responses to customer queries and assist in complaint resolution.

• Diploma or Bachelor’s degree in Business, Marketing, or a related field preferred.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong organizational and coordination abilities.
• English proficiency is preferred.
• Eligible for Tamheer Program.

About the Role

FedEx is seeking dedicated Saudi National candidates to join our team as Customer Care Representatives - Associate. This full-time role is based in Jeddah and Makkah, Saudi Arabia. The position is integral to ensuring customer satisfaction by managing various aspects of customer interaction and operational processes. You will be responsible for accurately completing defined processes and procedures in compliance with internal and external standards. While identifying anomalies, you will apply judgment based on established rules and procedures for resolution. For more complex issues, you will have the opportunity to escalate to senior team members.

FedEx operates under a People-Service-Profit (P-S-P) philosophy, emphasizing that taking care of our people leads to exceptional service for our customers, which in turn drives profitability. This philosophy fosters a work environment that encourages innovation, values contributions, and supports the well-being of our team members. Our unique culture, built since the early 1970s, is a cornerstone of our success and a key differentiator in the global marketplace.

Key Responsibilities

• Manage customer support inquiries and provide assistance.
• Oversee hub operations to ensure smooth service delivery.
• Facilitate account creation for new and existing customers.
• Onboard customers through basic process guidance.
• Handle bookings and ensure accurate record-keeping.
• Respond to customer inquiries and provide necessary information.
• Provide quotes for services as required.
• Address and manage customer complaints effectively.
• Resolve customer issues in a timely and satisfactory manner.
• Manage customer cases from initiation to resolution.
• Implement service recovery strategies to enhance customer experience.
• Engage in pro-active prevention of potential customer issues.
• Process and manage customer claims.
• Handle escalated customer issues with professionalism and efficiency.
• Respond to ad-hoc enquiries as they arise.
• Perform basic complaint handling and issue resolution.

Qualifications and Requirements

• Must be a Saudi National.
• 0-1 years of experience required. Prior customer service experience is preferred.

Required Skills

• Customer Support
• Hub Operations
• Account Creation
• Basic Process Onboarding
• Bookings
• Inquiry Management
• Providing Quotes
• Complaint Handling
• Issue Resolution
• Case Management
• Service Recovery
• Pro-active Prevention
• Claims Handling
• Escalated Issue Resolution
• Ad-hoc Enquiries Management
• Interpersonal Skills
• Written & Verbal Communication Skills
• Team Working Skills
• Microsoft Office & PC Skills
• Problem Solving Skills

Work Environment and Details

This is a full-time position. The role is located in Jeddah and Makkah, Saudi Arabia. Candidates must be Saudi Nationals. The required experience is 0-1 year, with prior customer service experience being preferred.

About the Role

Everhires is seeking Restaurant Staff to join a hospitality company in Jeddah. This company focuses on premium coffee experiences, fresh bakery products, and delivering exceptional customer service. They aim to create a welcoming atmosphere through high-quality food, specialty coffee, and memorable guest experiences, driven by a commitment to quality, teamwork, and attention to detail.

This is a full-time opportunity located in Jeddah, Makkah, Saudi Arabia. The company is looking for individuals with 2-5 years of experience to contribute to various roles within their establishment.

Key Responsibilities

• Welcome guests professionally and manage seating arrangements to ensure a smooth service flow (Reception/Host).
• Supervise daily floor operations, support service staff, and uphold customer service standards in a busy coffee shop environment (Captain).
• Prepare and serve specialty coffee beverages with precision, including espresso preparation and latte art (Barista).
• Assist the Pastry Chef in preparing pastries and desserts, contributing to kitchen operations while adhering to quality and hygiene standards.
• Support daily bakery operations by assisting with dough preparation, baking, and general pastry production.

Qualifications and Requirements

• Previous experience in a hospitality setting is preferred for the Reception/Host role.
• Demonstrated experience in espresso preparation and latte art is required for the Barista position.
• Basic experience in dough preparation, baking, and pastry production is necessary for the Bakery Assistant role.

Required Skills

• Exceptional customer service and strong communication abilities.
• Proficiency in espresso preparation and latte art.
• Knowledge of specialty coffee standards.
• Skills in pastry preparation and dessert production.
• Adherence to hygiene standards.
• Competence in dough preparation and baking.

Work Environment and Details

The role is based in Jeddah, Makkah, Saudi Arabia. This is a full-time position. The company is seeking candidates with 2-5 years of experience in relevant hospitality roles.

About the Role

Business Professional Services (BPS) is hiring for the position of Warehouse Keeper / Cashier for supermarket operations. This role is essential to support the daily operations of supermarkets and grocery stores in the Western Region of Saudi Arabia, specifically in Jeddah and Makkah. This is a suitable opportunity for individuals seeking to gain experience in supermarket operations and inventory management.

Key Tasks and Responsibilities

• Accurately receive, arrange, and monitor store or warehouse inventory to ensure its availability and correctness.
• Provide essential support for daily supermarket and grocery operations, contributing to smooth and efficient workflow.
• Perform cashier duties as needed, handling transactions accurately and providing excellent customer service.
• Regularly check inventory levels to identify restocking needs and maintain organized storage areas.
• Strictly adhere to company procedures for receiving, storing, and issuing products.

Qualifications and Requirements

• Previous experience in supermarkets, grocery stores, warehouses, as a warehouse keeper, or cashier is preferred.
• The applicant must be currently residing in the Western Region of Saudi Arabia, with preference for candidates residing in Jeddah, Makkah, Madinah, Taif, or Yanbu.
• The applicant must possess a valid and transferable Iqama (residency permit).
• The current sponsor must provide a No Objection Certificate (NOC) for the transfer of sponsorship.
• The current residency profession should not pose any issue in the sponsorship transfer process.
• Ability to attend a medical examination in Jeddah before the sponsorship transfer application procedures begin.
• Demonstrate a strong commitment and readiness to join the team immediately upon offer acceptance.

Required Skills

• Proficiency in supermarket and grocery store operations.
• Experience in warehouse operations and warehouse keeper duties.
• Competence in performing cashier tasks.
• Skills in inventory management and checking inventory levels.
• Knowledge of procedures for receiving, storing, and issuing products.

Additional Job Details

This is a full-time position requiring 0-1 year of experience. The monthly salary is SAR 1,600, inclusive of a food allowance. The company provides accommodation, and the contract duration is one year.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

About the Role

IHG Hotels & Resorts is seeking a dedicated Guest Service Agent to ensure guests have memorable experiences from arrival. This role is central to creating seamless transactions, providing local insights, and anticipating guest needs to foster a welcoming atmosphere. The Guest Service Agent acts as the primary point of contact, significantly contributing to guest satisfaction and loyalty.

Key Responsibilities

• Initiate memorable guest experiences with a welcoming approach.
• Acknowledge IHG Rewards Club members and returning guests in person or via phone.
• Process guest bookings, manage reservations, and handle payments.
• Ensure efficient and seamless check-in and check-out procedures.
• Anticipate guest needs and offer tailored recommendations to enhance their stay.
• Serve as a trusted point of contact for guest inquiries, including billing and local recommendations.

Qualifications and Requirements

• Strong communication skills for effective guest interaction regarding concerns and feedback.
• Excellent problem-solving abilities to address guest issues and create positive outcomes.
• Fluency in the local language is essential.
• Literacy and tech-savviness, including reading, writing, basic mathematics, and computer skills.
• Experience: 0-1 year.

Required Skills

• Communication
• Problem-solving
• Reading comprehension
• Writing proficiency
• Basic mathematical skills
• Computer literacy

Work Environment and Location

This full-time position is based in Al Khobar, Eastern Province, Saudi Arabia. IHG Hotels & Resorts is committed to fostering inclusive teams where diversity is valued. The company provides a supportive environment focused on colleague wellbeing.

Application Encouragement

Candidates who may not meet every single requirement but believe they would be a strong fit for this role are encouraged to apply.

Receptionist Required for a Ladies Salon – Khobar (Al Jaser District)

We are looking for a polite, customer-friendly, and organized employee to manage the daily reception operations within the salon.

Job Duties:
• Greeting and welcoming clients.
• Organizing and managing appointments.
• Processing payments and issuing invoices.
• Following up on bookings and responding to customer inquiries.
• Monitoring product inventory and assisting with periodic stocktaking.
• Contributing to social media photography and marketing.

Requirements:
• Previous experience in reception or customer service (preferably in a ladies' salon).
• Excellent communication skills.
• Proficiency in using social media platforms.
• Organized and committed personality.
• Proximity to Al Jaser district in Khobar is preferred.

Working Hours:
• Monday to Wednesday: 2 PM – 10 PM.
• Thursday to Saturday: 1 PM – 10 PM.
• Weekly Off: Sunday.

Salary:
💰 4,000 SAR per month.

To apply, please send your CV.

Food server and receptionist wanted for Ab Latt restaurant in Al Khobar in Shurfat Park complex.

About the Role

Kempinski Hotels is seeking a dedicated Doorman to join the Rooms Division, specifically within the Front Office & Guest Services department. This full-time position is based in Al Khobar, Saudi Arabia. The Doorman is responsible for creating a positive first impression for guests, ensuring their arrival is met with warmth and efficiency.

Role Objective

The primary objective of this role is to provide a friendly and caring welcome to all guests at the hotel entrance, adhering to Kempinski's service standards. By ensuring guest satisfaction from the moment of arrival, the Doorman contributes to the overall guest experience and the hotel's reputation.

Key Responsibilities

• Welcome guests upon arrival in a friendly and caring manner, opening the hotel door in accordance with Kempinski standards.
• Assist guests by opening car doors and providing efficient luggage assistance, transporting it to the hotel.
• Handle guest requests politely and efficiently, such as calling a taxi or providing directions, referring complex requests to the relevant staff.
• Maintain up-to-date knowledge of hotel products and services, as well as relevant tourist and business traveling information.
• Control traffic flow at the hotel entrance to prevent vehicles from blocking access.
• Hoist and lower the hotel flags according to established hotel procedures.
• Maintain the cleanliness and tidiness of the hotel's main entrance area.
• Perform any other duties as assigned by their Supervisor or Manager.
• Undertake additional responsibilities and tasks as required by the business and hotel needs.

Qualifications and Requirements

• 0-1 years of experience in a similar role or customer-facing position is preferred.
• A commitment to upholding high service standards.
• Ability to work effectively in a dynamic hotel environment.
• Willingness to perform a variety of tasks to ensure guest satisfaction.

Required Skills

• Exceptional guest service skills, focused on creating a welcoming atmosphere.
• Proficiency in providing luggage assistance.
• A strong understanding of customer satisfaction principles.
• Ability to manage and control traffic flow effectively.
• Skills in maintaining the cleanliness and tidiness of designated areas.

Work Details

This is a full-time position located in Al Khobar, Eastern Province, Saudi Arabia. The role requires 0-1 years of experience.

• Attending all incoming and outgoing calls
• Receiving, sending, distributing, and logging all faxes, mails, and courier documents
• Maintaining up-to-date telephone directories for Yokogawa offices, customers, and vendors
• Verifying telephone bills and courier invoices
• Logging visitor details and assisting with the admin group's security schedule

• Proficient in English (speaking, reading, writing)
• Excellent telephone skills

• Good knowledge of Microsoft Office (Word, Excel)
• Strong communication and document management skills

• Support the team in meeting sales goals.
• Handle administrative tasks associated with event sales.
• Facilitate communication with clients to ensure outstanding service.

• A relevant degree in Marketing, Event Management, or Tourism Management.
• A minimum of 2 years of experience in hotel operations.
• Excellent customer service skills and strong interpersonal abilities.