Full-time Reservation agent Jobs in Saudi Arabia

Join our Hilton Team as a Reservations Agent!
A Reservations Agent will serve as the main contact for room reservations at the hotel; therefore, you must offer excellent service and influence the guest's decision to stay at the property.

Key Responsibilities:

• Convert inquiries into contracted business quickly.
• Respond positively to sales inquiries to develop future sales leads.
• Identify sales leads as appropriate.
• Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to guests' expectations.
• Provide prompt and efficient service while maintaining the hotel's brand standards.

Requirements:

• A passion for delivering great customer service.
• A highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

Preferred Qualifications:

• Previous experience in a Reservations environment.
• Tertiary qualifications or other collegiate-level degree.

At Hilton, we are dedicated to providing exceptional guest experiences and fostering a positive work environment. Join us in creating remarkable hospitality experiences every day!

Join Hilton as a Reservations Agent!
We are looking for a dedicated individual who will be the main contact for room reservations at our hotel. As a Reservations Agent, you are expected to provide exceptional service, influencing guests' decisions to stay at our property.

What will you be doing?
As a Reservations Agent, your tasks will include:

• Converting inquiries into contracted business quickly.
• Responding positively to sales inquiries to develop future leads.
• Responding to customers in a highly professional manner.
• Ensuring all reservations are completed accurately to meet the Guest's expectations.
• Providing prompt service while maintaining the hotel's brand standards.

What are we looking for?
A successful Reservations Agent at Hilton should possess:

• A passion for delivering great customer service.
• Excellent communication skills and a professional telephone manner.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

It is advantageous to have previous experience in a Reservations environment and tertiary qualifications or a collegiate-level degree.

About Hilton
Hilton is a leading global hospitality company with a reputation for delivering exceptional guest experiences. We are committed to creating remarkable experiences and our amazing Team Members are at the heart of it all!

Join Rosewood Jeddah as a Reservation Agent!
As a vital member of our Sales & Marketing department, you will play a key role in ensuring guests receive a seamless and professional experience right from their initial reservation.

Your Responsibilities Include:

• Maintain high personal hygiene and cleanliness standards at all times.
• Respond promptly to guest needs and provide exceptional service.
• Achieve the highest possible occupancy rates by upselling our guest rooms and hotel services.
• Collaborate with team members and selflessly assist in achieving departmental and hotel-wide revenue goals.
• Ensure accurate handling of individual and group guest reservations, adhering to our Standard Operating Procedures.
• Record daily statistics and update guest requirements as per policy.
• Build positive relationships with regular guests, enhancing their experience and encouraging repeat visits.

About Us:
Located along the picturesque Corniche in Jeddah, the Rosewood Jeddah offers a unique blend of modern luxury and rich cultural heritage. With breathtaking views of the Red Sea, it is renowned for its unparalleled service and elegant accommodations, making it a premier choice for both business and leisure travelers.

Join Hilton as a Cluster Reservations Agent!
As a Cluster Reservations Agent, you will be the main contact for room reservations at our hotel, delivering excellent service that influences guest decisions. Your role is pivotal in ensuring that every customer's reservation experience is seamless and professional.

Your Responsibilities:

• Convert inquiries into contracted business efficiently.
• Respond positively to sales inquiries to develop future sales leads.
• Ensure all reservations are completed accurately and meet guest expectations.
• Provide prompt and efficient service while adhering to Hilton's brand standards.

What We Seek:
You should demonstrate a passion for delivering great customer service and possess excellent communication and organizational skills. An intermediate level of computer proficiency is required. Previous experience in a reservations environment will be beneficial.

About Hilton:
Hilton is a leading global hospitality company with a legacy of providing exceptional guest experiences across multiple countries. Our vision aims to fill the earth with the light and warmth of hospitality, making our team members an integral part of our success.

Join the Luxury Hospitality at Makkah Clock Royal Tower
At Makkah Clock Royal Tower, A Fairmont Hotel, we invite you to seize an exciting opportunity as a Reservations Agent. This role is pivotal in delivering exceptional service and ensuring guest satisfaction. Our hotel, one of the tallest in the world, prides itself on authentic hospitality in a strategic location near the Holy Ka’aba.

Key Responsibilities:

• Handle all reservation enquiries with professionalism through various channels.
• Convert enquiries into confirmed bookings with personalized recommendations.
• Maintain accurate guest profiles capturing preferences and requests.
• Coordinate with Front Office, Sales, and Revenue teams for smooth operations.
• Manage room allocations and special requests meticulously.
• Support VIP bookings with bespoke arrangements.
• Process payments and billing in line with Fairmont standards.
• Promote upsell opportunities for various services and packages.
• Ensure data accuracy within the Property Management Systems.
• Assist with group reservations as necessary.
• Participate in daily briefings to stay updated on operational priorities.

Qualifications:

• Degree in Hospitality Management or related field.
• Experience in Reservations or Guest Services within luxury hotels is preferred.
• Proficiency in reservation systems like Opera.
• Excellent communication skills in English; additional languages are an asset.
• Strong customer service skills with the ability to manage bookings.
• High attention to detail and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work shifts, including weekends.

This position is open for Saudi Nationals only. If you are passionate about delivering exceptional customer service, we welcome your applications to be a part of our team.

Join the World of Luxury Hospitality!
We invite you to be a part of Makkah Clock Royal Tower, A Fairmont Hotel, located just steps away from the Masjid Al Haraam. This iconic hotel offers an unparalleled opportunity to engage with guests from around the world and provide them with memorable experiences.

Job Responsibilities:

• Handle all reservation inquiries via phone, email, and online channels with professionalism.
• Convert inquiries into confirmed bookings through personalized recommendations.
• Maintain accurate guest profiles, ensuring preferences and requests are captured correctly.
• Coordinate with Front Office and Sales teams to support smooth operations.
• Manage room allocations and special requests with attention to detail.
• Support VIP bookings and ensure bespoke arrangements.
• Process payments and billing information accurately.
• Respond to guest queries regarding rates and hotel facilities.
• Promote upsell opportunities including room upgrades and dining experiences.
• Assist with group reservations as required.

Qualifications:

• Diploma or Bachelor’s degree in Hospitality Management or related field.
• Previous experience in Reservations or Guest Services, preferably in luxury hotels.
• Proficiency in reservation systems and Property Management Systems (PMS).
• Excellent communication skills in English; additional languages are a plus.
• Strong customer service and sales skills.
• High level of accuracy and attention to detail.

Join Hilton as a Reservations Agent!
We are looking for a dedicated individual who will be the main contact for room reservations at our hotel. As a Reservations Agent, you are expected to provide exceptional service, influencing guests' decisions to stay at our property.

What will you be doing?
As a Reservations Agent, your tasks will include:

• Converting inquiries into contracted business quickly.
• Responding positively to sales inquiries to develop future leads.
• Responding to customers in a highly professional manner.
• Ensuring all reservations are completed accurately to meet the Guest's expectations.
• Providing prompt service while maintaining the hotel's brand standards.

What are we looking for?
A successful Reservations Agent at Hilton should possess:

• A passion for delivering great customer service.
• Excellent communication skills and a professional telephone manner.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

It is advantageous to have previous experience in a Reservations environment and tertiary qualifications or a collegiate-level degree.

About Hilton
Hilton is a leading global hospitality company with a reputation for delivering exceptional guest experiences. We are committed to creating remarkable experiences and our amazing Team Members are at the heart of it all!

Join Rosewood Jeddah as a Reservation Agent!
As a vital member of our Sales & Marketing department, you will play a key role in ensuring guests receive a seamless and professional experience right from their initial reservation.

Your Responsibilities Include:

• Maintain high personal hygiene and cleanliness standards at all times.
• Respond promptly to guest needs and provide exceptional service.
• Achieve the highest possible occupancy rates by upselling our guest rooms and hotel services.
• Collaborate with team members and selflessly assist in achieving departmental and hotel-wide revenue goals.
• Ensure accurate handling of individual and group guest reservations, adhering to our Standard Operating Procedures.
• Record daily statistics and update guest requirements as per policy.
• Build positive relationships with regular guests, enhancing their experience and encouraging repeat visits.

About Us:
Located along the picturesque Corniche in Jeddah, the Rosewood Jeddah offers a unique blend of modern luxury and rich cultural heritage. With breathtaking views of the Red Sea, it is renowned for its unparalleled service and elegant accommodations, making it a premier choice for both business and leisure travelers.

Join Hilton as a Cluster Reservations Agent!
As a Cluster Reservations Agent, you will be the main contact for room reservations at our hotel, delivering excellent service that influences guest decisions. Your role is pivotal in ensuring that every customer's reservation experience is seamless and professional.

Your Responsibilities:

• Convert inquiries into contracted business efficiently.
• Respond positively to sales inquiries to develop future sales leads.
• Ensure all reservations are completed accurately and meet guest expectations.
• Provide prompt and efficient service while adhering to Hilton's brand standards.

What We Seek:
You should demonstrate a passion for delivering great customer service and possess excellent communication and organizational skills. An intermediate level of computer proficiency is required. Previous experience in a reservations environment will be beneficial.

About Hilton:
Hilton is a leading global hospitality company with a legacy of providing exceptional guest experiences across multiple countries. Our vision aims to fill the earth with the light and warmth of hospitality, making our team members an integral part of our success.

Join the Luxury Hospitality at Makkah Clock Royal Tower
At Makkah Clock Royal Tower, A Fairmont Hotel, we invite you to seize an exciting opportunity as a Reservations Agent. This role is pivotal in delivering exceptional service and ensuring guest satisfaction. Our hotel, one of the tallest in the world, prides itself on authentic hospitality in a strategic location near the Holy Ka’aba.

Key Responsibilities:

• Handle all reservation enquiries with professionalism through various channels.
• Convert enquiries into confirmed bookings with personalized recommendations.
• Maintain accurate guest profiles capturing preferences and requests.
• Coordinate with Front Office, Sales, and Revenue teams for smooth operations.
• Manage room allocations and special requests meticulously.
• Support VIP bookings with bespoke arrangements.
• Process payments and billing in line with Fairmont standards.
• Promote upsell opportunities for various services and packages.
• Ensure data accuracy within the Property Management Systems.
• Assist with group reservations as necessary.
• Participate in daily briefings to stay updated on operational priorities.

Qualifications:

• Degree in Hospitality Management or related field.
• Experience in Reservations or Guest Services within luxury hotels is preferred.
• Proficiency in reservation systems like Opera.
• Excellent communication skills in English; additional languages are an asset.
• Strong customer service skills with the ability to manage bookings.
• High attention to detail and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work shifts, including weekends.

This position is open for Saudi Nationals only. If you are passionate about delivering exceptional customer service, we welcome your applications to be a part of our team.

Join Our Dynamic Team as a Reservations Agent!
At Rotana Hotels, we are on the lookout for passionate and dynamic individuals who excel in delivering exceptional customer service. If you have a keen sense for providing creative solutions and a dedication to guest satisfaction, this role is for you.

Role Overview:
As a Reservations Agent, you will play a crucial role in managing all guest room reservations, ensuring a smooth and efficient service delivery process. Your key responsibilities will include:

• Processing and confirming guestroom reservations via phone, letter, or fax.
• Inputting all reservations into the system while maintaining accurate records.
• Handling inquiries, complaints, and requests related to reservations.
• Staying updated with hotel promotions and procedures.
• Demonstrating thorough product knowledge and understanding of rate structures.
• Maintaining organizational systems for correspondence and reports for the Reservations Manager.
• Promoting effective public relations to maximize business potential.
• Ensuring accuracy of room status and responding to incoming communication according to Rotana standards.
• Coordinating visa requests for hotel guests and identifying upselling opportunities.

Qualifications:
To succeed in this role, you should possess:

• A diploma or degree in hospitality.
• Previous experience in hotel reservations.
• Proficiency in computer usage and excellent communication skills.
• Fluency in English, with additional language skills considered a plus.

Candidate Profile:
The ideal candidate will be customer-focused with a proactive personality, exhibiting a courteous and approachable demeanor. You will need to work effectively in a structured environment while building strong relationships with both internal and external customers. Key competencies include teamwork, accountability, adaptability, and a commitment to customer service excellence.

Join Rotana Hotels as a Reservation Agent!
We are seeking a detail-oriented individual to assist customers with their booking needs while providing excellent customer service. The ideal candidate will possess strong communication skills and a proactive approach to handling booking inquiries.

Job Responsibilities:

• Assist customers with booking reservations for flights, hotels, car rentals, and other travel services.
• Answer incoming calls and respond to emails promptly and professionally.
• Provide customers with information on pricing, availability, and other details as needed.
• Make changes to existing reservations and handle cancellations when necessary.
• Ensure accurate and timely processing of reservations in the system.
• Handle any customer complaints or issues related to bookings professionally.
• Collaborate with team members to ensure smooth operations and customer satisfaction.

Candidate Requirements:

• High school diploma or equivalent; relevant certification or training is a plus.
• Proven experience in a customer service role, preferably in the travel industry.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to multitask effectively.
• Familiarity with reservation systems and booking platforms is preferred.
• Ability to remain calm and courteous under pressure.
• Willingness to work in shifts, including evenings, weekends, and holidays.

Join the World of Luxury Hospitality!
We invite you to be a part of Makkah Clock Royal Tower, A Fairmont Hotel, located just steps away from the Masjid Al Haraam. This iconic hotel offers an unparalleled opportunity to engage with guests from around the world and provide them with memorable experiences.

Job Responsibilities:

• Handle all reservation inquiries via phone, email, and online channels with professionalism.
• Convert inquiries into confirmed bookings through personalized recommendations.
• Maintain accurate guest profiles, ensuring preferences and requests are captured correctly.
• Coordinate with Front Office and Sales teams to support smooth operations.
• Manage room allocations and special requests with attention to detail.
• Support VIP bookings and ensure bespoke arrangements.
• Process payments and billing information accurately.
• Respond to guest queries regarding rates and hotel facilities.
• Promote upsell opportunities including room upgrades and dining experiences.
• Assist with group reservations as required.

Qualifications:

• Diploma or Bachelor’s degree in Hospitality Management or related field.
• Previous experience in Reservations or Guest Services, preferably in luxury hotels.
• Proficiency in reservation systems and Property Management Systems (PMS).
• Excellent communication skills in English; additional languages are a plus.
• Strong customer service and sales skills.
• High level of accuracy and attention to detail.

Join Hilton as a Reservations Agent!
At Hilton, our Reservations Agents act as the main point of contact for room reservations, delivering exceptional service that profoundly influences our guests' decisions to choose our hotel.

Key Responsibilities:

• Act as the first inquiry line for room reservations.
• Convert inquiries into confirmed bookings quickly and efficiently.
• Identify potential sales leads for future business.
• Maintain professional communication standards while ensuring reservations are accurate and meet guest expectations.
• Always uphold the hotel’s brand standards while providing prompt and efficient service.

Ideal Candidate Profile:

• A passion for exceptional customer service.
• Professional telephone manner and strong communication skills.
• Excellent organizational and administrative skills.
• Intermediate level of computer proficiency.

Desirable Qualifications:

• Prior experience in a reservations setting.
• Tertiary education or collegiate-level degree.

About Hilton:
Hilton is a premier global hospitality company, striving to create remarkable guest experiences across our worldwide brands. We are committed to a culture of warmth and excellence, served by our talented team members.

Join Hilton as a Reservations Agent!
We are looking for a dedicated individual who will be the main contact for room reservations at our hotel. As a Reservations Agent, you are expected to provide exceptional service, influencing guests' decisions to stay at our property.

What will you be doing?
As a Reservations Agent, your tasks will include:

• Converting inquiries into contracted business quickly.
• Responding positively to sales inquiries to develop future leads.
• Responding to customers in a highly professional manner.
• Ensuring all reservations are completed accurately to meet the Guest's expectations.
• Providing prompt service while maintaining the hotel's brand standards.

What are we looking for?
A successful Reservations Agent at Hilton should possess:

• A passion for delivering great customer service.
• Excellent communication skills and a professional telephone manner.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

It is advantageous to have previous experience in a Reservations environment and tertiary qualifications or a collegiate-level degree.

About Hilton
Hilton is a leading global hospitality company with a reputation for delivering exceptional guest experiences. We are committed to creating remarkable experiences and our amazing Team Members are at the heart of it all!

Join the Luxury Hospitality at Makkah Clock Royal Tower
At Makkah Clock Royal Tower, A Fairmont Hotel, we invite you to seize an exciting opportunity as a Reservations Agent. This role is pivotal in delivering exceptional service and ensuring guest satisfaction. Our hotel, one of the tallest in the world, prides itself on authentic hospitality in a strategic location near the Holy Ka’aba.

Key Responsibilities:

• Handle all reservation enquiries with professionalism through various channels.
• Convert enquiries into confirmed bookings with personalized recommendations.
• Maintain accurate guest profiles capturing preferences and requests.
• Coordinate with Front Office, Sales, and Revenue teams for smooth operations.
• Manage room allocations and special requests meticulously.
• Support VIP bookings with bespoke arrangements.
• Process payments and billing in line with Fairmont standards.
• Promote upsell opportunities for various services and packages.
• Ensure data accuracy within the Property Management Systems.
• Assist with group reservations as necessary.
• Participate in daily briefings to stay updated on operational priorities.

Qualifications:

• Degree in Hospitality Management or related field.
• Experience in Reservations or Guest Services within luxury hotels is preferred.
• Proficiency in reservation systems like Opera.
• Excellent communication skills in English; additional languages are an asset.
• Strong customer service skills with the ability to manage bookings.
• High attention to detail and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work shifts, including weekends.

This position is open for Saudi Nationals only. If you are passionate about delivering exceptional customer service, we welcome your applications to be a part of our team.

Join Rotana Hotels as a Reservation Agent!
We are seeking a detail-oriented individual to assist customers with their booking needs while providing excellent customer service. The ideal candidate will possess strong communication skills and a proactive approach to handling booking inquiries.

Job Responsibilities:

• Assist customers with booking reservations for flights, hotels, car rentals, and other travel services.
• Answer incoming calls and respond to emails promptly and professionally.
• Provide customers with information on pricing, availability, and other details as needed.
• Make changes to existing reservations and handle cancellations when necessary.
• Ensure accurate and timely processing of reservations in the system.
• Handle any customer complaints or issues related to bookings professionally.
• Collaborate with team members to ensure smooth operations and customer satisfaction.

Candidate Requirements:

• High school diploma or equivalent; relevant certification or training is a plus.
• Proven experience in a customer service role, preferably in the travel industry.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to multitask effectively.
• Familiarity with reservation systems and booking platforms is preferred.
• Ability to remain calm and courteous under pressure.
• Willingness to work in shifts, including evenings, weekends, and holidays.