About the Role
Mondelēz International is seeking a D-commerce Channel Head to drive the growth and execution of its digital commerce strategy within the Saudi Arabian market. This full-time position, based in Jeddah, Makkah, involves partnering closely with customers to define and implement a growth strategy that ensures success for both Mondelēz International and its partners. The role is key to shaping the future of snacking in the digital space.
Role Overview and Responsibilities
The D-commerce Lead will be responsible for managing online sales channels, optimizing the customer experience, and achieving revenue targets. This requires close collaboration with cross-functional teams, including marketing, sales, supply chain, and finance, to ensure seamless execution of the digital commerce plan. Key responsibilities include:
- Developing and implementing a comprehensive D-commerce strategy for the KSA market, aligned with business objectives.
- Identifying and evaluating new D-commerce opportunities, including emerging platforms and strategic partnerships.
- Conducting market research and competitive analysis to identify trends and consumer insights.
- Managing and growing online sales channels, such as marketplaces, retailer e-commerce websites, and direct-to-consumer platforms.
- Developing and executing promotional campaigns to drive sales volume and market share.
- Monitoring and analyzing online sales performance, implementing corrective actions as needed.
- Optimizing the online customer journey to enhance conversion rates and customer satisfaction.
- Managing product listings, content, and visual merchandising for an engaging online brand presence.
- Gathering and analyzing customer feedback to improve the online experience.
- Collaborating with supply chain and logistics for efficient order fulfillment and delivery.
- Managing relationships with key D-commerce partners.
- Monitoring and managing online inventory levels to ensure optimal stock availability.
- Partnering with the marketing team to execute digital marketing campaigns that drive traffic.
- Managing the D-commerce budget and tracking return on investment (ROI).
- Utilizing data and analytics to optimize marketing campaigns and performance metrics.
- Preparing and presenting reports on D-commerce performance, including sales, traffic, and customer engagement.
- Analyzing performance data to identify trends, derive insights, and pinpoint opportunities for enhancement.
- Presenting findings and strategic recommendations to senior management.
Qualifications and Experience
The ideal candidate will possess a strong understanding of the Saudi Arabian e-commerce landscape and a proven track record in driving digital sales. Required qualifications include:
- A Bachelor's degree in Business, Marketing, or a closely related field.
- A minimum of 5 years of progressive experience in D-commerce, digital marketing, or a related field.
- Demonstrated strong understanding of the KSA D-commerce landscape and its unique dynamics.
- Proven experience in managing various online sales channels, including major marketplaces and retailer e-commerce websites.
- A verifiable track record of successfully driving sales growth and achieving revenue targets within digital environments.
Essential Skills and Competencies
Success in this role requires a blend of strategic thinking, analytical capabilities, and strong communication skills. Key skills include:
- D-commerce Strategy and Execution
- Digital Marketing and Campaign Management
- Online Sales Channel Management (Marketplaces, Retailer Websites, Direct-to-Consumer)
- Sales Growth and Revenue Target Achievement
- Analytical and Data Interpretation Skills
- Problem-Solving and Strategic Thinking
- Cross-Functional Collaboration
- Customer Experience Optimization
- Relationship Management with Partners
- Budget Management and ROI Analysis
- Fluency in both English and Arabic is essential for this role.
Work Location and Details
This is a full-time position located in Jeddah, Makkah, Saudi Arabia. No relocation support is available for this position.