Full-time Call center agent Jobs in Jeddah

Join our team as a Call Center Agent!
At Haji Husein Alireza & Co., we are dedicated to delivering excellent customer service. As a Call Center Agent, you will play a pivotal role in ensuring our customers receive the support they need.

Responsibilities:

• Deliver clear and courteous communication to callers.
• Manage calls and respond to customer inquiries effectively.
• Handle high-pressure situations with composure.
• Maintain customer confidentiality in all interactions.

Skills Required:

• Strong technical expertise in relevant computer applications.
• Excellent multitasking abilities.
• Good command of English (both written and spoken).
• Demonstrated ability to work under pressure.

We are looking for a dedicated individual who embodies our commitment to customer satisfaction. If you are a Saudi female looking to start your career in customer service, we encourage you to apply.

Required Customer Service and Telemarketing Employees Conditions: • Proven experience in the field of telemarketing • High communication skills and the ability to persuade • Commitment to working hours from Saturday to Thursday

Customer service representative (call center) required to work in a professional environment to receive calls and respond to customer inquiries in a professional and courteous manner. Tasks include: providing assistance and solving customer problems, entering data into systems, and following up on orders until successfully completed. Proficiency in the Arabic language is required, excellent communication skills, and the ability to handle work pressure and multiple tasks efficiently.

Receiving customer inquiries via (phone - WhatsApp - messages - email - social media platforms) and responding to them professionally and courteously. Providing accurate information about perfume and incense products (scents, concentration, usage, prices, offers). Following up on order status with customers and providing them with updates. Managing customer conversations quickly and organized and using response templates when needed.

Call Center (Customer Service) required in Jeddah
Balance Lab is pleased to announce a vacancy for a female call center employee in Jeddah. This exciting opportunity requires at least two years of experience in customer service.

Requirements:

• Experience in customer service for at least two years.
• The position is for females only.
• Location: Jeddah.

If you possess the required skills and wish to join our team, please send your CV.

Receiving customer calls and messages and responding to them in a professional and courteous manner. Handling complaints and inquiries efficiently, solving problems, or forwarding them to the relevant department when needed. Providing accurate and clear information about products, services, or current offers. Recording details of messages, calls, and requests in the electronic system accurately. Following up on customer requests to ensure they are resolved within the specified time. Adhering to company policies and procedures and quality standards in dealing with customers. Working as a team to achieve the center's goals and performance indicators. Participating in training courses to improve skills and knowledge of products and services.