About the Role
The Ritz-Carlton Hotel Company, *** is seeking a dedicated Officer-Loss Prevention to join their team in Jeddah, Saudi Arabia. This full-time, non-management position is based at the Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, 21493. As an Officer-Loss Prevention, you will play a crucial role in safeguarding the property, its guests, and associates by proactively identifying and mitigating risks. This role is ideal for individuals with a strong sense of responsibility and a commitment to upholding the highest standards of safety and security, contributing to a secure and welcoming environment for all.
Key Responsibilities
- Patrol all areas of the property to ensure safety and security.
- Assist guests with room access.
- Monitor Closed Circuit Televisions (CCTV), perimeter alarm systems, duress alarms, and fire life safety systems.
- Secure property entrances as required.
- Conduct daily physical hazard inspections to identify and address potential risks.
- Respond to accidents, contacting Emergency Medical Services (EMS) or administering first aid/CPR as needed.
- Assist guests and employees during emergency situations.
- Notify appropriate individuals in the event of accidents, attacks, or other incidents.
- Defuse guest and employee disturbances to maintain a peaceful environment.
- Call for outside assistance when necessary.
- Complete comprehensive incident reports to document all security and loss prevention-related events.
- Handle all interruptions and complaints effectively and professionally.
- Resolve safety hazard situations promptly.
- Escort any unwelcome persons from the property without disrupting the normal flow of operations.
- Respond to scenes of vehicle accidents or thefts.
- Utilize proper code responses when calling for assistance.
- Complete a Loss Prevention shift summary and daily activity report.
- Maintain the confidentiality of all security, loss prevention, and property reports and documents, releasing information only to authorized individuals.
- Conduct investigations and gather evidence as required.
- Conduct interviews with relevant parties during investigations.
- Follow all company policies and procedures.
- Report accidents, injuries, and unsafe work conditions to management.
- Complete required safety training and certifications.
- Ensure uniform and personal appearance are clean and professional at all times.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Prepare and review written documents accurately and completely.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Comply with quality assurance expectations and standards.
Physical Demands
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Read and visually verify information in a variety of formats, including small print.
- Visually inspect tools, equipment, or machines to identify defects.
- Enter and locate work-related information using computers and/or point of sale systems.
- Move at a speed required to respond to work situations, such as running or jogging.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance, and objects weighing in excess of 75 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move through narrow, confined, or elevated spaces.
- Move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications and Requirements
- High school diploma or *** equivalent is preferred.
- No related work experience is required.
- No supervisory experience is required.
- No specific licenses or certifications are required at this time.
Required Skills
- Loss Prevention
- Security
- First Aid
- CPR
- Customer Service
- Communication
- Teamwork
- Problem-Solving
Work Environment and Details
This is a full-time, non-management position located at the Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, 21493. The role is not located remotely. Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity, fostering an environment where unique backgrounds are valued and celebrated. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
