About the Role
Amazon is seeking a motivated and detail-oriented Operations Supervisor to join their team in Jeddah, Makkah, Saudi Arabia. This full-time role is crucial for ensuring the smooth and efficient operation of warehouse activities. The Operations Supervisor will be responsible for leading and motivating a team to achieve productivity targets and uphold company standards, working collaboratively with the Shift Manager to identify and resolve operational challenges. This position requires an individual who can effectively manage team performance, track attendance and workflow, and contribute to a positive and productive work environment. The ideal candidate will be proactive in identifying areas for improvement and ensuring adherence to safety protocols.
Key Responsibilities
- Support the daily management of departmental duties and operations.
- Assign tasks to associates to ensure workflow efficiency and achievement of daily production Key Performance Indicators (KPIs) and goals.
- Conduct daily standup briefs to communicate objectives and updates to the team.
- Deliver constructive feedback to associates to foster development and performance improvement.
- Perform floor audits and vehicle inspections to ensure compliance and operational readiness.
- Assist in the training and up-skilling of new associates to enhance team capabilities.
- Support the tracking, trending, and reporting of departmental metrics related to associate performance.
- Analyze and understand the underlying reasons for success or failure in meeting departmental delivery and Fulfillment Center (FC) KPIs and goals.
- Manage and maintain accurate records of hours worked and schedules for the team.
- Review and update Standard Operating Procedure (SOP) documents as required to ensure current best practices.
- Improve the flow of product through the station to optimize efficiency.
- Identify and address safety hazards within the operational area and actively participate in safety initiatives.
- Maintain a full understanding of the workflow, daily production goals, and the number of associates present each day.
Qualifications and Requirements
- High school diploma or equivalent is required.
- Must be able to work a flexible schedule, including weekends, nights, and/or holidays, as operational needs dictate.
- Commitment to working 40 hours per week, with the understanding that overtime may be required.
- Ability to lift up to 49 pounds.
- Must be able to stand and walk for extended periods during shifts lasting up to 12 hours.
- Must be able to frequently push, pull, squat, bend, and reach as part of job duties.
Required Skills
- Proficiency in Microsoft Office products and applications.
- Strong team motivation and leadership capabilities.
- Experience with productivity tracking and workflow management.
- Ability to identify and rectify operational issues effectively.
- Skilled in KPI management and performance monitoring.
- Experience in training and developing team members.
- Proficiency in metric reporting and data analysis.
- Competence in scheduling and workforce planning.
- Familiarity with SOP management and continuous improvement.
- Aptitude for safety hazard identification and participation in safety initiatives.
Work Environment and Additional Information
This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role operates within the warehouse environment. Amazon is committed to fostering an inclusive culture that empowers employees to deliver exceptional results. For individuals with disabilities requiring workplace accommodations during the application or hiring process, please visit https://********************************************** for more information. If your country/region is not listed, please contact your Recruiting Partner.
