Join a global brand that creates an exceptional hospitality experience. Mado is looking for a Hospitality Experience Leader who has the passion and leadership to manage the branch efficiently, build an outstanding team, and provide a hospitality experience that reflects Mado's global identity.
Responsibilities:
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Lead and manage the daily operations of the branch efficiently and professionally.
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Supervise the team and develop their performance, motivating them to achieve the best results.
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Ensure the provision of an exceptional hospitality experience according to Mado's standards.
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Follow up on sales and achieve operational and financial objectives.
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Ensure compliance with quality, cleanliness, and food safety standards.
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Manage work schedules and organize operations to ensure smooth service.
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Handle guest feedback and continuously work to improve the customer experience.