Social media management specialist Jobs in Jeddah

Introduction to the Role:
The Social Media and Customer Service Specialist is responsible for managing the company's digital presence on social media platforms and providing exceptional customer service through these channels. The role aims to enhance engagement with the audience, build a positive brand image, and efficiently and professionally resolve customer inquiries.

Job Responsibilities:

• Manage social media accounts:
  • Create and publish engaging and suitable content for the audience on platforms like Twitter, Instagram, Facebook, and LinkedIn.
  • Schedule posts using social media management tools.
  • Monitor comments and messages and respond in a way that reflects the company's values.
• Customer Service:
  • Handle customer inquiries and complaints via social media platforms and email.
  • Provide quick and effective solutions to customer problems while maintaining a positive experience.
  • Escalate complex cases to management when necessary.
• Performance Analysis:
  • Track account performance using data analysis tools (like Google Analytics or platform analytical tools).
  • Prepare periodic reports on engagement, growth, and response rates.
  • Suggest strategies for performance improvement based on data.
• Develop Digital Marketing Strategies:
  • Contribute to designing marketing campaigns across social media.
  • Collaborate with the marketing team to ensure content consistency with brand goals.
• Stay Informed on Trends:
  • Follow the latest social media trends and best practices.
  • Apply creative ideas to enhance engagement with the audience.

Requirements:

• At least two years of experience in managing social media accounts and customer service.
• Excellent communication skills.
• Familiarity with social media management tools (like Hootsuite, Buffer).
• The ability to handle stressful situations and respond politely and professionally.
• Skills in working with artificial intelligence.
• Analytical skills to understand performance data and improve strategies.

Qualifications:

• Bachelor's degree in marketing, media, or a related field.
• Certifications in digital marketing or social media management (additional advantage).

Work Environment:

• The job may require flexible hours, including responding to inquiries outside regular working hours.
• A dynamic work environment requiring collaboration with multiple teams.

Join Bahra Electric as a Social Media Accounts & Content Specialist!

In this vital role, you will be responsible for building and executing social media strategies that align with our departmental objectives.

Key Responsibilities:

• Social Media Management: Oversee all our social media accounts, develop a content calendar, and engage with the community.
• Content Creation: Generate high-quality original content and curate engaging materials from relevant sources.
• Community Engagement: Foster relationships within the online community and encourage discussion around our brand.
• Campaign Management: Plan and analyze social media campaigns to meet marketing goals.
• Social Listening: Monitor brand mentions and manage our online reputation.

Qualifications:

• Bachelor's degree in Marketing & Communication.
• 23 years of experience in a similar role.
• Strong communication and management skills.
• Ability to work under pressure and prioritize tasks effectively.