Customer Services Jobs in Riyadh

• Collections & Customer Follow-up: Ensure timely receipt and proper endorsement of customer payments; send follow-up statements, maintain records, and escalate long-overdue accounts for legal action.
• Record Keeping: Update customer records with relevant information and perform administrative tasks to support collection efforts.
• Coordination & Reporting: Participate in credit control and collection meetings, contributing to collection strategy discussions.
• Compliance & Safety: Follow operational procedures and comply with safety policies to maintain a safe work environment.
• Miscellaneous Duties: Perform additional responsibilities as required by management.

• Education: Qualification Degree Diploma in Accounting or equivalent preferred; Secondary School Certificate.
• Experience: Minimum 2 years of relevant experience, with proficiency in Microsoft Applications.

• Technical Skills: Knowledge of AR aging, billing, adjustments, and payment applications; proficiency in Excel and database systems.
• Soft Skills: Strong written and verbal communication in English, good time management, and organizational skills.
• Core Competencies: Excellent customer focus, teamwork, planning & organizing, and a commitment to continuous learning.

• Bachelor's degree required
• 23 years of proven experience in industrial sales and procurement preferred

• Identify and engage potential clients in industrial sectors
• Meet with clients to understand their needs and offer tailored solutions
• Conduct product demonstrations and deliver professional presentations
• Provide quotations, negotiate terms, and process orders
• Build and maintain strong, long-term client relationships

• Promote and sell pharmaceutical products to healthcare professionals, physicians, and pharmacies.
• Build and maintain strong customer relationships.
• Conduct engaging sales presentations and effectively address customer needs.
• Achieve sales targets while providing excellent customer service.

• Excellent communication and customer service skills.
• Proven experience in pharmaceutical sales.
• Knowledge and expertise in pharmacy practices.
• Able to develop and maintain professional relationships.
• Strong problem-solving and negotiation skills.
• Bachelor's degree in Pharmacy is required.
• Previous experience in the healthcare industry is a plus.

• Install POS materials effectively.
• Implement competition feedback to the Key Account Specialist.
• Ensure cleanliness and proper condition of products on the shelves and warehouse.
• Count and verify returned items in warehouses.
• Coordinate with the driver for prompt deliveries.
• Maintain presence of company products on shelves and ensure accuracy of shelf prices.
• Conduct monthly inventory reports and participate in safety and environmental training.

• Enforce company policy and legal best practices regarding suppliers.
• Monitor and analyze trends in spending and inventory control.
• Negotiate terms with suppliers to secure optimal pricing and conditions.
• Develop strategies to motivate vendors for superior service.
• Evaluate potential suppliers and manage vendor relationships.
• Ensure timely procurement processes and maintain accurate purchasing records.

• 10 to 15 years of procurement experience, including leadership roles.
• Strong negotiation skills and experience in fit-out construction or joinery.
• Excellent verbal and written English communication skills.
• Proficiency in Excel, Word, and procurement software.

• Answer inbound calls promptly and professionally, providing accurate information and assistance to customers.
• Make outbound calls as required, following up on customer inquiries or providing updates on services.
• Resolve customer complaints and issues efficiently and effectively, escalating complex cases to the appropriate department when necessary.
• Maintain accurate records of customer interactions and transactions, updating databases and systems as required.
• Adhere to company policies and procedures, ensuring compliance with industry regulations.
• Contribute to a positive and supportive team environment, collaborating with colleagues to achieve team goals.
• Identify and escalate potential service or product improvements to management.
• Maintain up-to-date knowledge of company products and services.

• Excellent communication and interpersonal skills, with a strong focus on customer service.
• Proven experience in a call center environment is preferred but not essential for the right candidate.
• Strong problem-solving abilities and ability to handle challenging situations with professionalism.
• Proficiency in using computers and relevant software applications.
• Ability to work effectively both independently and as part of a team.
• Excellent time management and organisational skills.
• Fluency in English is essential; fluency in Arabic is highly advantageous.

• Financial Strategy & Planning: Develop and implement financial strategies, budgeting, and forecasting.
• Team Leadership: Manage and mentor the accounting team, ensuring timely and accurate financial reports.
• Financial Reporting: Oversee balance sheets, income statements, and cash flow reports.
• Regulatory Compliance: Ensure compliance with Saudi tax laws, VAT, Zakat, and other financial regulations.
• Auditing: Supervise internal and external audits.
• Cost Management: Identify cost-saving opportunities and improve operational efficiency.
• Cash Flow Management: Monitor and manage liquidity.
• Stakeholder Collaboration: Work closely with senior management on financial insights.
• Risk Management: Assess financial risks and implement mitigation strategies.
• ERP System Management: Oversee ERP accounting systems for efficiency.
• Performance Monitoring: Analyze KPIs and improve financial operations.

We are seeking an experienced and dynamic Gym Manager to oversee all aspects of our fitness facility, maintain exceptional service standards, and drive membership growth while leading a team of fitness professionals. The ideal candidate will have proven management experience in the fitness industry, strong leadership abilities, and a passion for creating an engaging workout environment for our members.

Key Responsibilities:
• Oversee daily operations, including staff scheduling, facility maintenance, and budget management
• Develop and implement strategies to increase membership sales and retention
• Lead, train, and motivate a team of fitness instructors, personal trainers, and front desk staff
• Ensure compliance with health and safety regulations while maintaining a clean, welcoming environment
• Monitor and maintain fitness equipment, coordinating repairs and replacements as needed
• Create and manage fitness programs, classes, and special events to enhance member experience
• Handle member inquiries, complaints, and feedback professionally and efficiently
• Track and analyze key performance indicators (KPIs) to optimize facility performance
• Manage payroll, inventory, and administrative duties

• Lead and manage HR functions ensuring alignment with company policies, local regulations, and corporate objectives.
• Oversee talent acquisition, employee development, compensation & benefits, performance management, and employee relations.
• Develop and implement HR strategies that support business goals and drive organizational effectiveness.
• Lead HR integration efforts for acquired businesses, ensuring smooth cultural and operational integration.
• Manage changes effectively during organizational transformation, acquisitions, or restructures.
• Provide strategic HR insights and guidance to senior leadership.
• Support local teams in employee relations and conflict resolution.
• Foster a diverse and high-performance organizational culture.
• Ensure timely resolution of HR issues focused on employee engagement and organizational success.
• Execute regional and global HR projects and initiatives locally.

• Bachelor’s degree in Human Resources, Business Administration, or related discipline.
• Proven track record in HR management in multinational companies, preferably in the manufacturing industry.
• Experience in mergers & acquisitions with focus on cultural integration.
• Solid experience managing HR activities across multiple countries, particularly UAE and Saudi.
• Excellent communication and interpersonal skills in English and Arabic.
• Strong leadership skills to influence and guide senior management on HR matters.

• Develop and execute comprehensive annual and multi-year plans with KPIs.
• Collaborate with internal teams to implement the Visa 360 approach.
• Plan and coordinate joint marketing campaigns aligning with business priorities.
• Enhance digital marketing capabilities to optimize business results.
• Manage client relationships, ensuring exceptional campaign execution.
• Be prepared for travel as required by Visa's travel policies.

• 8+ years of relevant experience with a Bachelor’s Degree or 5+ years with an Advanced Degree.
• Experience in brand management, campaign planning, and marketing execution.
• Strong skills in persuasive communication and negotiation.
• Marketing experience in international markets, particularly in the payments industry, is advantageous.

• Master’s in Business/Management/Marketing or equivalent.
• Experience in consulting or retail banking is beneficial.
• Knowledge in Digital Marketing Transformation is a plus.

• Administer HR policies and procedures, ensuring compliance with Saudi Arabian labor law.
• Manage employee onboarding and offboarding processes, including contract preparation, visa processing, and exit interviews.
• Maintain accurate and up-to-date employee records in HR systems (Qiwa, GOSI, etc.).
• Process payroll and ensure timely payment of salaries and benefits.
• Manage employee leave requests and track attendance.
• Handle employee inquiries related to HR policies, benefits, and other HR-related matters.
• Assist with recruitment efforts, including screening resumes, scheduling interviews, and conducting reference checks.
• Coordinate training and development programs for employees.
• Prepare HR reports and presentations as required.
• Ensure compliance with all relevant Saudi Arabian labor laws and regulations.
• Maintain confidentiality of sensitive HR information.

• Must be a Saudi National.
• Bachelor's degree in Human Resources Management or a related field.
• Minimum of 2 years of experience in an HR role within Saudi Arabia.
• Strong understanding of Saudi Arabian labor law and HR practices.
• Practical experience with Saudi HR systems, including Qiwa and GOSI.
• Excellent communication and interpersonal skills (Arabic and English fluency is essential).
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and handle sensitive information with discretion.

We are seeking a licensed and experienced Skin Care Specialist to join our upscale spa/salon, where you will provide expert skincare treatments, facial services, and personalized skincare recommendations to our diverse clientele. The ideal candidate will possess exceptional knowledge of skincare products, current treatment techniques, and demonstrate a strong commitment to delivering outstanding customer service while maintaining the highest standards of hygiene and professionalism.

Key responsibilities:

• Perform various facial treatments, including hydra facials, deep cleansing facials and customized facials

• Conduct thorough skin analysis and develop personalized treatment plans

• Recommend and retail appropriate skincare products to clients

• Maintain detailed client records and treatment documentation

• Sterilize equipment and maintain a clean, sanitary work environment

• Stay current with industry trends and advanced skincare techniques

• Build and maintain a loyal client base through exceptional service

• Collaborate with other spa professionals to provide comprehensive beauty solutions

We are seeking a dynamic and results-driven Sales Specialist to join our team, responsible for driving revenue growth through effective client relationship management, product presentations, and closing deals. The ideal candidate will have proven sales experience, excellent communication skills, and a track record of meeting or exceeding sales targets in a fast-paced environment. Key responsibilities include:

• Developing and maintaining strong relationships with new and existing clients
• Conducting product demonstrations and creating compelling sales presentations
• Meeting or exceeding monthly/quarterly sales targets and KPIs
• Identifying new business opportunities and conducting market research
• Collaborating with cross-functional teams to ensure customer satisfaction
• Maintaining accurate records of sales activities in CRM systems
• Staying current with industry trends and competitor activities
• Participating in trade shows and networking events to generate leads

• Streamline the executive’s calendar by efficiently scheduling appointments and coordinating meetings, ensuring a seamless process and enhanced time management for the executive.
• Plan and execute Very Important Person (VIP) events, managing logistics and special requirements.
• Coordinate executive site visits, ensuring that the visits are organized and conducted smoothly.
• Lead general office administration tasks.
• Guarantee exceptional interactions with visitors and stakeholders.

• Demonstrate accuracy and attention to detail in completing expense reports.
• Compose and prepare confidential correspondence with precision.
• Arrange complex travel plans and manage itineraries.
• Maintain and organize executive files, records, and documents.
• Provide a bridge for smooth communication between the executive office and internal departments.

• Develop and implement effective sales strategies to boost revenue.
• Lead and motivate a high-performing sales team.
• Utilize your knowledge of E-commerce to enhance online sales.
• Build strong relationships with key clients and stakeholders.

• 510 years of experience in sales, specifically within the food and beverage industry.
• Proven expertise in E-commerce.
• Strong leadership and communication skills.

• Formulating and executing proposal strategies and sales agreements.
• Assisting in customer negotiations and identifying new opportunities.
• Utilizing Lean Six Sigma methodologies to enhance proposal processes.
• Managing complex sales processes involving numerous stakeholders.
• Cooperating with technical colleagues to fulfill customer requests.

• Bachelor's degree in Mechanical or Chemical Engineering.
• A minimum of 10 years of experience in sales or a technical position related to rotating equipment in oil and gas or power generation.

• Develop marketing strategies specific to the hospitality sector
• Align initiatives with the parent brand’s strategic goals
• Analyze market research to understand customer preferences
• Plan and execute marketing campaigns and promotional events
• Manage digital marketing efforts, including SEO and email campaigns
• Analyze financial reports to identify growth opportunities
• Manage marketing budgets for effective resource allocation
• Collaborate with internal teams and external agencies for cohesive strategies

• Bachelor’s degree in Marketing, Hospitality Management, or related field (Master’s preferred)
• 57 years of experience in marketing management within hospitality
• Strong analytical and leadership skills
• Excellent communication and project management abilities