Customer Services Full-time Jobs in Saudi Arabia

About the Role:
The Service Customer Specialist is a pivotal mid-career professional dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery in our organization. This role requires the creation of a welcoming and professional environment that ensures clients receive comprehensive support and informed guidance regarding the array of services offered.

Key Responsibilities:

• Greet customers warmly and professionally upon arrival to create a positive first impression.
• Listen actively to customer inquiries, providing prompt, accurate, and relevant information regarding the organization's services.
• Guide customers in exploring and utilizing the organization’s services that fulfill their specific requirements.
• Resolve customer issues efficiently, ensuring high customer satisfaction.
• Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics.
• Develop and present visually appealing PowerPoint presentations for internal and customer engagements.
• Collaborate with team members to enhance customer service protocols.
• Utilize CRM tools to log customer interactions and track engagement metrics.
• Collect and analyze insights from customer interactions to identify trends.
• Participate in training sessions and pursue professional development opportunities.

Required Skills:

• Exceptional interpersonal skills to foster relationships with customers and teammates.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong conflict resolution and problem-solving capabilities.
• High attention to detail and effective time management skills.
• Empathy and patience in handling customer concerns.

About the Company:
Emdad By Elm specializes in business solutions, leveraging its expertise and national talents to deliver the best quality services, positioning itself as a leading partner in enhancing growth and productivity.

Join Hilton as a General Cashier
As a General Cashier, you will play a vital role in managing the cash flow within the hotel. You will collect daily cash transactions, reconcile them with receipts, and ensure accurate banking procedures are followed. This position demands a high level of accuracy and strong numerical skills.

Key Responsibilities:

• Ensure all cash floats are in place across the hotel.
• Collect daily cash takings and reconcile with accounting records.
• Complete daily reports for the Finance Manager.
• Deposit cash takings with the bank on a daily basis.
• Provide daily currency exchange rates to the Front Desk.

What We Are Looking For:
We are seeking individuals who demonstrate a high rate of accuracy, excellent arithmetic abilities, and a commitment to customer service. Our General Cashiers are essential team members who represent Hilton's values and dedication to guest satisfaction.

About Hilton:
Hilton is a leader in the hospitality industry, offering a range of accommodations from luxury to mid-priced hotels. With a commitment to creating exceptional guest experiences, Hilton unites its team with the vision of spreading warmth and hospitality worldwide.

Join Our Team as a Front Office Receptionist!
At Hotel Anwar Al Madinah Mövenpick, we are looking for a professional, well-organized, and customer-focused Front Office Receptionist to be the first point of contact for our organization.

Key Responsibilities:

• Welcome guests and handle check-in/check-out procedures.
• Report maintenance issues for timely resolution.
• Provide information about rooms, rates, and promotions.

Requirements:

• At least 1 year of experience in reception or administrative roles.
• Familiarity with the Opera system is a plus.
• Saudi nationality is required.
• Good English communication skills (spoken and written).

Skills:

• Excellent organizational abilities and time management skills.
• Strong interpersonal skills to interact effectively at all levels.
• Ability to prioritize tasks effectively.

If you meet the qualifications and are ready for a rewarding work environment, we invite you to apply!

Join Emdad By Elm as a Call Center Operations Manager!

As a Call Center Operations Manager, you will be a strategic leader responsible for overseeing daily operations to ensure high-quality customer service and meeting operational objectives. Your key responsibilities will include:

• Leading and managing daily operations of the call center to achieve set operational goals.
• Developing and implementing daily, weekly, and monthly operational plans for smooth workflow.
• Monitoring and evaluating key performance indicators (KPIs) to make informed decisions.
• Supervising different teams (supervisors, customer service representatives, technical support) and allocating tasks according to workload.
• Ensuring adherence to quality policies and standard operating procedures (SOPs).
• Analyzing performance reports and providing recommendations to senior management for overall performance improvement.
• Leading continuous improvement initiatives to enhance the effectiveness of systems and technologies used in the call center.
• Coordinating with other departments to support the call center's needs effectively.
• Handling critical cases and major customer complaints professionally to ensure customer satisfaction.

Requirements:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• A minimum of 5 years of experience in managing call centers or customer service, with at least 2 years in a leadership position.
• Advanced knowledge of call center systems such as CRM, ACD, IVR.
• Strong analytical skills to interpret data and utilize performance reports.
• Proficiency in English (both spoken and written).
• Excellent leadership and team management skills.
• Exceptional verbal and written communication skills.
• Ability to make quick decisions and solve problems effectively.
• Customer service focus and dedication to achieving customer satisfaction.

Job Purpose
The Cashier manages point-of-sale (POS) transactions, ensuring accuracy, financial compliance, and strong guest service. The role requires precise handling of payments, adherence to financial audit standards, and knowledge of SEVEN-specific procedures. The Cashier also supports hygiene requirements, follows HACCP guidelines, and contributes to a smooth and positive guest experience.

Functional Accountabilities

• Ticket Sales and Cash Handling
  • Operate the POS system to sell tickets and process transactions in line with SEVEN financial SOPs.
  • Handle cash, credit, debit, gift batches, and complimentary tickets accurately, ensuring all payments are properly recorded and compliant with audit protocols.
  • Balance the cash drawer at the end of each shift, reconcile discrepancies, and prepare cash deposits.
• Guest Service
  • Greet guests and assist with ticket purchases, pricing questions, and general inquiries following SEVEN service standards.
  • Address guest concerns professionally and ensure a positive experience.
  • Provide guests with information on promotions, events, and relevant updates.
• Operational Support
  • Support the Shift Supervisor with daily operations, including preparing the POS area, stocking supplies, and maintaining a clean workspace.
  • Monitor inventory levels of tickets and sales materials, reporting shortages for replenishment.
  • Ensure compliance with financial policies, company SOPs, and local regulations.
  • Follow HACCP Intermediate guidelines to maintain cleanliness and hygiene at the POS.
  • Ensure all food/beverage transaction handling meets safety and hygiene requirements.
• Security and Compliance
  • Follow all security protocols to protect cash and sensitive financial information.
  • Report suspicious activities or security concerns immediately to the Shift Supervisor.
  • Comply with SEVEN standards and regulations.
• Guest Experience
  • Provide efficient and welcoming service as the first point of contact for guests purchasing tickets or seeking assistance.
  • Resolve inquiries and issues professionally to improve guest satisfaction.
  • Promote ongoing events, offers, and complimentary services to enhance the guest experience.
• Service Level Standards
  • Adheres to SLS.

Knowledge & Experience

• Minimum Qualifications
  • High school diploma or equivalent.
  • Basic numeracy and literacy skills.
  • Fluency in Arabic (speaking and writing) and intermediate English proficiency.
• Professional Certifications
  • HACCP Intermediate certification (required).
  • Cash handling or guest service certification (preferred).
• Experience
  • 1–2 years of cashier or guest service experience, ideally in retail or entertainment.
  • Awareness of financial audit protocols and SEVEN financial SOPs.
  • Strong communication and interpersonal skills.
  • High attention to detail, with the ability to handle various transaction types accurately.
• Physical Requirements
  • Suitable for individuals with limited mobility.

Join our team!
We are El Seif Operation and Maintenance, a leading company in the field of maintenance and operation, looking for a receptionist in Mahd Al-Dhahab in Medina. We offer you the opportunity to work in a stimulating professional environment.

Requirements:

• Relevant qualification for the position.
• Experience of at least two years in the same field.
• Proficiency in English.
• Strong skills in Excel.
• Preference for those who can start immediately.

How to apply:
Please send your CV to the attached email with the job title and city written in the subject line.

Receptionist at Al-Dawadiya Hotel

Customer Service Representative - Call Center: - Saudi or Saudi nationality - Available for work - Eligible for support from human resources - Bachelor's degree or related diploma - Experience in a call center from one to two years - Ability to speak and write in both Arabic and English fluently - Receiving customer calls via (phone - WhatsApp - email - social media) and responding professionally and courteously - Directing requests to the appropriate department - Two days off per week - Seven working hours daily

Immediate hiring as a service provider inside major sales outlets and discount centers, to sell SIM cards and internet inside booths in hypermarkets and malls for telecommunications companies. Features of the job: Clear job ladder (promotions), training leading to employment, progressive commissions, continuous training with accredited certificates. Working hours: One period during the first month from 4 PM to 12 AM. Vacations: One day a week from Sunday to Wednesday, and on Thursday and Friday there is work without vacations.

A cashier is required to work in the field of customer service and sales. The tasks include: receiving cash and electronic payments, recording sales in the point of sale system, providing excellent customer service, and preparing daily sales reports. Accuracy in handling money, excellent communication skills, and previous experience in accounting or sales are required.

A sales representative is required to work in a leading company in the field of marketing and sales. The representative's role involves visiting clients, showcasing the company's products, negotiating contracts, and closing deals. The ideal candidate possesses excellent communication skills, the ability to achieve targets, and previous experience in sales.

• Attracting new clients and building sustainable relationships with existing clients
• Providing professional presentations and explaining the advantages of products to potential customers
• Following up on customer requests and resolving any issues they may encounter
• Preparing periodic sales reports and submitting them to management
• Participating in exhibitions and marketing events

Knowledge of cashier work and customer service. Send the CV to the email h@*****************.

A receptionist is required to work in one of the leading companies, responsible for receiving guests and visitors, directing them, and providing the necessary services. Job duties include answering phone calls and transferring them to the relevant departments, organizing appointments and coordinating meetings, and managing incoming and outgoing mail. Proficiency in English and effective communication skills are required, along with the ability to work under pressure and solve problems efficiently.

Job Information:
The Deep Fries restaurant chain announces the availability of job vacancies for the following job title: Customer Accountant. We are looking for enthusiastic individuals to join our team in all our branches spread across the Kingdom.

Responsibilities:

• Providing exceptional service to customers.
• Processing payments and recording orders.
• Assisting in inventory management and ensuring the availability of necessary materials.
• Effective communication with other team members to ensure smooth workflow.

Requirements:

• Previous experience in accounting or customer service is a plus.
• Good communication skills.
• The ability to work in a fast-paced and changing environment.

Location:
We are hiring in the following branches: Abha, Khamis Mushait, Jeddah, Mecca, Taif, Medina, Riyadh, Buraidah, Khobar, Dammam, Al-Ahsa, Jazan.

Cashier job at Al-Eina Al-Naqiya Trading Company
The Al-Eina Al-Naqiya Trading Company is seeking to hire a cashier with experience to work in a dynamic environment. Your main responsibilities will include counting the available amounts of money in the cash register and receiving payments, as well as updating price lists and ensuring the accuracy of sales and customer satisfaction.

Responsibilities:

• Count and record amounts of money in the cash register.
• Receive payments in cash or by credit card.
• Update price lists periodically.
• Calculate prices of goods and prepare invoice tables.
• Reconcile incoming cash with total sales at the end of the shift.
• Meet customer requests with professionalism.

Qualifications:

• High school diploma or bachelor's degree in accounting, business administration, sales management, mathematics.

Required Skills:

• Cash balancing.
• Customer service.
• Letter of credit.
• Recording numerical data.
• Counting cash.
• Maintaining paper records.
• Information about prices and sales activities.

Join our team as a Customer Service Officer!
As a member of our growing organization in Neom, Saudi Arabia, you will be crucial in maintaining high customer satisfaction and facilitating smooth transactions. This role requires a dedicated professional who speaks Urdu and possesses excellent communication skills.

Key Responsibilities:

• Updating and maintaining customer information within the system.
• Issuing customer cards and ensuring database accuracy.
• Addressing customer grievances and acting as a liaison between customers and staff.
• Keeping informed of new schemes and packages to better serve customers.
• Opening Customer Information Files (CIF) for new clients.

Required Skills:

• Exceptional customer service abilities.
• Proficiency in banking software and strong attention to detail.
• Problem-solving skills to quickly resolve issues.
• Ability to manage multiple tasks effectively and work collaboratively within a team.

Preferred Qualifications:
- Minimum 1+ years of experience in a customer service role.
- Diploma or equivalent qualification.
- Strong commitment to integrity and confidentiality.

Join Mawaridcom as a Customer Service Officer!
We are seeking a dedicated Customer Service Officer who speaks Hindi, located in Neom, Saudi Arabia. In this role, you will play a vital part in ensuring customer satisfaction by providing top-notch support and addressing inquiries effectively.

Key Responsibilities:

• Update and maintain customer information in the system, ensuring accuracy and confidentiality.
• Assist customers with card issuance and handling any grievances during transactions.
• Collaborate with team members to ensure smooth branch operations and maintain customer confidence.
• Stay updated on promotions, packages, and communicate new offers to customers.
• Open CIF for new customers and handle customer complaints efficiently.

Required Skills:

• Excellent communication and customer service skills.
• Strong attention to detail and organizational abilities.
• Integrity and trustworthiness in handling sensitive information.
• Proficient knowledge of banking software and system processes.

Candidate Profile:
- Minimum 1+ years of experience in customer service.
- Male candidates preferred.
- Diploma or equivalent relevant qualification.

This is an excellent opportunity to advance your career in a dynamic work environment with opportunities for growth!