Customer Services Jobs for Female in Saudi Arabia

Welcoming guests upon their arrival at the hotel and providing an excellent first impression.

Completing the check-in process quickly and accurately.

Completing the check-out process and facilitating the guest's departure.

Responding to guests' inquiries either in person, over the phone, or via email.

Coordinating and confirming reservations using the PMS (Property Management System).

Delivering rooms and directing guests with essential information about the hotel and available services.

🧾 Administrative Tasks

Processing payments and invoices, managing financial records for guests.

Preparing daily reports related to occupancy rates and sales.

Ensuring the accuracy of guest data and recording it in the system.

Communicating with other departments such as housekeeping and maintenance as needed.

📞 Customer Service

Responding to complaints and resolving issues in a professional and timely manner.

Providing information about tourist attractions, restaurants, and transportation.

Caring for special guest requests and fulfilling them or forwarding them to the appropriate department.

🔐 Security and Safety Tasks

Verifying guest identities upon check-in.

Monitoring entry and exit in the front area.

Acting in emergency situations according to hotel policies.

💡 Skills Required for Reception Staff

Excellent communication skills.

Proficiency in using computers and the PMS hotel management system.

Good appearance and high etiquette.

Ability to work under pressure.

• Identifying performance indicators and quality systems in customer service.
• Participating in the development of customer service procedures and manuals.
• Analyzing data related to customer satisfaction and identifying patterns and trends.
• Preparing specialized documents and reports.

• Bachelor's degree in specific fields such as customer service, public relations, or executive secretarial.
• Practical experience of not less than 3 years in the field of customer service.

• Customer service
• Customer experience management
• Achieving and monitoring quality
• Report preparation

• Greet and assist visitors, ensuring a professional and welcoming atmosphere.
• Answer, screen, and direct phone calls and emails promptly.
• Manage front desk operations, including receiving deliveries and handling correspondence.
• Maintain a clean and organized reception area.
• Provide administrative support such as scheduling meetings, booking travel arrangements, and preparing documents.
• Coordinate with internal teams to ensure smooth day-to-day office operations.

• Diploma or Bachelor’s degree preferred (Administration, Business, or related field).
• 1–3 years of relevant work experience in reception, customer service, or office administration.
• Strong communication skills in English; Arabic proficiency is an advantage.
• Good organizational and multitasking abilities.
• Professional appearance and positive attitude.

• High school diploma or equivalent,
• Fluency in English,
• Proficient in computer and Microsoft Office skills,
• Punctual and reliable,
• Excellent communication skills,
• Experience is preferred.

• Greeting guests with a warm welcome.
• Managing reservations and coordinating table seating.
• Answering phone inquiries.
• Collaborating with waitstaff to ensure seamless service.
• Delivering outstanding customer service to enhance the dining experience.

• Strong customer service and interpersonal skills.
• Excellent communication and organizational abilities.
• Experience in a restaurant or hospitality environment.
• A professional appearance and a positive attitude.
• The ability to thrive in a fast-paced setting.
• Fluency in English and Arabic is an advantage.
• A high school diploma or equivalent education.

• Create a welcoming atmosphere for children and their families.
• Answer phone calls and emails professionally.
• Manage appointment scheduling and coordinate with therapy staff.
• Provide accurate information about our services related to child development.
• Maintain client records while ensuring confidentiality.
• Assist families with necessary forms and guide them through processes.
• Ensure waiting areas are child-friendly and organized.
• Communicate effectively with therapists and administrative staff.
• Support center events and parent workshops.

• Passionate about working with children.
• Fluency in Arabic and English, both spoken and written.
• Bachelor's degree preferred in relevant fields.
• Experience in a pediatric clinic or educational setting is a plus.
• Friendly demeanor and presentable appearance.
• Strong computer skills (MS Office, email communication).
• Ability to multitask and remain calm under pressure.
• High emotional intelligence and empathy.

• Deliver clear and courteous communication to callers.
• Manage calls and respond to customer inquiries effectively.
• Handle high-pressure situations with composure.
• Maintain customer confidentiality in all interactions.

• Strong technical expertise in relevant computer applications.
• Excellent multitasking abilities.
• Good command of English (both written and spoken).
• Demonstrated ability to work under pressure.

• Experience in customer service for at least two years.
• The position is for females only.
• Location: Jeddah.

• Efficiently handle guest check-ins and check-outs.
• Manage reservations and respond to inquiries.
• Provide information about hotel services and local attractions.
• Coordinate with other departments to meet guest needs.

• Saudi National with little to no work experience or fresh graduates.
• Basic English language skills.
• Strong passion for the hospitality field.
• Excellent interpersonal and communication skills.
• A team player who actively assists co-workers.
• Ability to work a flexible schedule.

• Create a friendly atmosphere for children and families upon arrival.
• Welcome clients and visitors, ensuring they feel comfortable.
• Answer phone calls and emails professionally.
• Manage daily appointment scheduling and coordinate staff interactions with families.
• Provide accurate information regarding our services.
• Maintain client records with confidentiality.
• Assist families with necessary forms and procedures.
• Ensure waiting areas are organized and child-friendly.
• Communicate effectively with therapists and staff.
• Support center events and campaigns as needed.

• Passion for engaging with children and their families.
• Fluency in Arabic and English.
• Bachelor's degree preferred in a related field.
• Previous experience in a similar setting is a plus.
• Friendly demeanor and presentable appearance.
• Skilled in MS Office and appointment systems.
• Ability to multitask and manage time effectively.
• High emotional intelligence and empathy.

• Oversee reception including food and beverage offerings, retail, maintenance, and housekeeping.
• Respond to guests’ bookings and queries in a professional manner.
• Promote and up-sell spa services and retail.
• Abide by the spa’s Standard Operating Procedures (SOPs), Policies & Forms Manuals.
• Maintain knowledge of Kempinski The Spa treatments, services, and products.
• Record reservations and manage the appointment schedule.
• Conduct confirmation calls and check guests in and out, following payment and cash handling procedures.
• Update and manage client profiles.
• Prepare daily reports as per SOP.
• Actively promote the resort's other activities.
• Handle and rectify guest queries or small complaints confidently.
• Maintain complete discretion and confidentiality in all communications with guests.
• Manage accidents and guest incidents swiftly and professionally.
• Ensure a clean and neat working environment, maintaining supplies when an attendant is not available.
• Be flexible to take on additional responsibilities as needed based on the hotel's requirements.

• Greet guests as they arrive in a friendly and welcoming manner.
• Escort guests to their tables, providing menus and ensuring comfort.
• Maintain an organized waiting list and reservation book.
• Assist in taking reservations both over the phone and in person.
• Coordinate with restaurant staff to ensure smooth operations.
• Answer guest inquiries regarding the restaurant, menu, and promotions.
• Handle guest feedback and resolve issues professionally.

• Previous experience as a Hostess or in customer service preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to multitask and work in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Knowledge of reservation systems is a plus.