Full-time مشرف عمليات Jobs in Saudi Arabia

About the Role

TalentHUB announces its need for an experienced IT Manager to join a leading chain of sweets and bakeries in Riyadh, Saudi Arabia. The incumbent holds a full-time position and requires on-site presence, serving as a pivotal role in ensuring the operational stability of a growing network of branches across the Kingdom. The company relies on Point of Sale (POS), Enterprise Resource Planning (ERP), and integrated Inventory Management systems that demand continuous operation. The IT Manager will be responsible for the entire technical function, from infrastructure and cybersecurity to ensuring the continuous operation of POS systems, and will be directly accountable for branch continuity and overall operational stability. The specific company name will be disclosed after initial screening.

Role Responsibilities

This role is designed for an IT professional with hands-on experience in technology management for live, multi-branch retail or Food & Beverage (F&B) operations. The role demands a proactive approach, an understanding of the critical impact of system failures during peak hours, and the ability to ensure seamless integration of ERP and Inventory Management systems across multiple locations. The ideal candidate will lead a small IT team, act swiftly to resolve issues under operational pressure, and most importantly, anticipate and prevent problems before they impact the business. This role goes beyond mere ticket resolution; it's about driving business continuity through strategic IT management.

Key Tasks and Responsibilities

• Own full responsibility for the IT function across all company branches, including infrastructure, networks, POS, ERP, and end-user systems.
• Provide direct, hands-on support for POS and cashier systems to ensure 100% branch operational continuity.
• Maintain, update, and optimize the integration between ERP, POS, and Inventory Management systems to support daily workflows.
• Plan, develop, and improve branch network infrastructure and connectivity across the Kingdom.
• Lead and manage the IT team, including task delegation, performance supervision, and ensuring issue resolution within agreed Service Level Agreements (SLAs).
• Oversee the execution of IT projects, ensuring strict adherence to timelines, scope, and deliverables.
• Enforce best practices for data protection, information security, and cybersecurity across all IT systems.
• Proactively identify and escalate technical risks, acting as a technical partner with operations leadership.

Qualifications and Requirements

• Minimum of 5 years of IT leadership experience.
• At least two years of this experience must include IT management for multi-branch retail, F&B, or sweets/bakery operations; this is a mandatory requirement.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Hands-on operational experience with POS systems, ERP platforms (*, Oracle, SAP, Microsoft Dynamics, or Odoo), and branch network infrastructure. This implies actual usage and management, not just exposure through vendors.
• Proven track record of success in system integration between POS, ERP, and inventory systems, with measurable improvements in uptime or operational efficiency.
• Demonstrated ability to effectively lead a small IT team under operational pressure and within tight timeframes.
• Working knowledge of cybersecurity standards, data protection, and information security best practices.
• Proficiency in English is required for vendor management and company reporting.
• Working knowledge of Arabic is a strong advantage, given the nature of interaction with branches and the team.
• The candidate must be based in Riyadh or willing to relocate.

Required Skills

• Proficiency in managing and supporting POS systems.
• Experience with ERP platforms (*, Oracle, SAP, Microsoft Dynamics, Odoo).
• Experience in branch network infrastructure and connectivity.
• Proven ability in system integration, especially between POS, ERP, and inventory.
• Strong understanding and application of cybersecurity principles.
• Knowledge of best practices in data protection and information security.
• Effective team leadership and management skills.
• Strong problem-solving capabilities, especially under pressure.
• Ability to perform effectively under operational pressure and tight deadlines.

Job Details

Job Title: IT Manager

Company: TalentHUB

Location: Riyadh, Saudi Arabia

Employment Type: Full-time

Required Experience: 10+ years (including at least 2 years in IT management for multi-branch retail or F&B operations).

About the Role

ECEC East Consulting Engineering Company is seeking a Senior Facility & Support Services Specialist to join their team in Riyadh, Saudi Arabia. This role is responsible for overseeing and coordinating all aspects of facility operations, maintenance, and support services to ensure business continuity and maintain a safe, efficient, and high-quality workplace environment across all company locations. The position reports to the People & Culture Director and supports operational excellence through diligent monitoring of maintenance activities, effective vendor coordination, and strict adherence to company standards and service expectations.

As a Senior Specialist, you will manage day-to-day operations, ensuring the readiness of various facilities including offices, accommodations, and warehouses. You will coordinate with internal stakeholders to meet operational needs and manage external relationships with vendors and contractors to uphold service levels and operational requirements.

Key Responsibilities

• Oversee day-to-day facility and workplace operations, ensuring the readiness of offices, accommodations, warehouses, and operational support areas.
• Coordinate with internal stakeholders to effectively address operational requirements and ensure seamless functioning of facilities.
• Manage and coordinate preventive and corrective maintenance activities for all company facilities.
• Follow up with contractors and technical service providers to ensure the timely and satisfactory completion of maintenance tasks.
• Monitor the condition of assets and support the planning and execution of maintenance initiatives.
• Coordinate and monitor the performance of external vendors and service providers, ensuring compliance with service level agreements.
• Support initiatives for service evaluation and vendor performance improvement to enhance service delivery.
• Facilitate the delivery of workplace and operational services that contribute to an enhanced employee experience.
• Coordinate requests for transportation, accommodation, and other essential support services for employees.
• Contribute to service improvement initiatives and efforts aimed at increasing operational efficiency.
• Ensure strict compliance with company policies, operational procedures, and relevant regulations.
• Support facility inspections and oversee the implementation of corrective actions to address any identified issues.
• Escalate operational risks to management and actively support business continuity efforts.
• Prepare comprehensive operational and performance reports, tracking Key Performance Indicators (KPIs).
• Recommend and implement improvement actions based on performance data and operational analysis.
• Support digitalization and process enhancement initiatives within facility and support services operations.

Qualifications and Requirements

• Bachelor’s Degree in Business Administration, Facility Management, Engineering, or any related discipline.
• Minimum of 5 years of experience in Facility Management, Operations, or Corporate Support Services.
• Proven experience in coordinating contractors and service providers.
• Experience working within the Saudi Arabian market is preferred.
• Possession of FMP (Facility Management Professional) certification is desirable.
• HSE-related certifications are considered an advantage.

Required Skills

• Facility Operations Coordination
• Maintenance Planning
• Vendor Management
• Procurement Coordination
• Reporting & Analysis
• Proficiency in Microsoft Office Suite
• Experience with ERP Systems
• Stakeholder Management
• Strong Communication & Influence skills
• Problem Solving abilities
• Commitment to Operational Excellence
• A proactive approach to Continuous Improvement
• Digital Mindset
• Effective Collaboration skills

Work Environment and Relationships

This is a full-time position based in Riyadh, Saudi Arabia. The Senior Facility & Support Services Specialist will work closely with internal stakeholders including People & Culture, Procurement, Finance, Project Teams, HSE, and Corporate Functions. External relationships will involve Vendors, Contractors, Maintenance Providers, and Government Authorities as needed. The role involves coordinating daily operational activities, monitoring vendor and contractor execution, recommending service improvements, and following up on operational performance. Higher approval is required for contract approvals, major expenditures, policy changes, and high-impact operational decisions.

Performance Metrics

Key Performance Indicators (KPIs) for this role include Facility Availability Rate, Preventive Maintenance Compliance, Employee Service Satisfaction, Service Request Closure Time, Vendor Performance Score, Compliance & Safety Performance, and Operational Service Efficiency.

About the Role

W Hotels is seeking a Housekeeping Manager for its Riyadh location. This management position is responsible for the daily operations of the Housekeeping department, with potential oversight of Recreation/Health Club and Laundry services. The role is essential in maintaining high standards of cleanliness and presentation across guest rooms, public spaces, and employee areas, directly impacting guest satisfaction and operational efficiency.

Key Responsibilities

• Oversee and manage daily shift operations for the Housekeeping department, ensuring adherence to all standards and procedures.
• Direct and collaborate with team members to ensure guest rooms, public spaces, and employee areas are clean and well-maintained.
• Conduct daily inspections of guestrooms and public areas, holding individuals accountable for necessary corrective actions.
• Ensure timely and efficient communication of guest room status to the Front Desk.
• Prepare daily work assignments based on room cleaning priorities and anticipated check-outs.
• Manage inventory of housekeeping supplies to maintain adequate stock levels.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand and manage the department's contribution to overall property financial goals, aiming to meet or exceed budgeted targets.
• Verify that all employees have the necessary supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to ensure understanding and completion.
• Participate in departmental meetings, conveying clear and consistent messages regarding departmental goals.
• Utilize on-the-job training tools to train new room attendants and provide necessary follow-up.
• Establish and maintain open, collaborative relationships with employees, fostering a similar environment within the team.
• Schedule employees according to business demands and track employee time and attendance.
• Ensure employees understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition programs are active on all shifts and participate in ongoing recognition efforts.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to address concerns.
• Participate in employee progressive discipline procedures.
• Celebrate team successes and publicly recognize the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and effectively handle guest problems and complaints.
• Strive for continuous improvement in service performance.

Qualifications and Requirements

• High school diploma or GED required, along with 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.

Required Skills

• Housekeeping operations management
• Laundry operations management
• Ensuring guest satisfaction
• Budget management
• Human Resources management
• Customer service excellence

Work Environment and Location

This is a full-time, on-site management role located in the Financial District of Riyadh, Saudi Arabia. The position is part of the Housekeeping & Laundry job category.

W Hotels is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. We are dedicated to non-discrimination on any protected basis.

About the Role

Fortinet is seeking a highly organized and detail-oriented HR Talent Operations Partner to join our team. This role will primarily support Saudi Arabia and the broader EMEA region, acting as a crucial point of contact for employees and managers on a wide range of HR-related matters. You will be instrumental in ensuring the smooth and compliant execution of HR operations, contributing to a positive employee experience and efficient organizational functioning.

Role Context and Location

This full-time position is based in Riyadh, Saudi Arabia. The role requires a professional with 5-10 years of experience in HR operations, particularly within international environments. The ideal candidate will possess a strong understanding of local Saudi Arabian labor laws and government portal management, alongside a broad knowledge of HR best practices across different regions.

Key Responsibilities

• Serve as the primary point of contact for employees and managers regarding HR-related inquiries and support needs.
• Provide comprehensive HR support and administration, including managing offboarding processes and payroll-related operations.
• Oversee the end-to-end hiring process, managing both PEO vendor engagements and direct employment within the Saudi entity, ensuring strict adherence to local legal requirements.
• Execute established hiring, onboarding, and administrative processes with a high degree of accuracy and timeliness, ensuring all deadlines are consistently met.
• Coordinate effectively with internal stakeholders, external vendors, and candidates to facilitate a seamless hiring experience and a smooth transition into the organization.
• Accurately enter and audit data within the Human Resources Information System (HRIS).
• Ensure a thorough understanding and clear communication of all relevant compliance and local legal requirements.
• Document all HR actions by completing necessary forms, reports, and records.
• Manage end-to-end immigration and mobility processes, ensuring full compliance with relevant regulations and meeting strict visa application deadlines.
• Build and maintain professional relationships with external vendors, collaborating effectively to ensure adherence to internal procedures, service standards, and agreed timelines.
• Identify existing process gaps and inefficiencies, recommending and implementing improvements to enhance operational effectiveness.
• Manage benefits enrollments and provide assistance with related employee queries.
• Offer ad-hoc support to the EMEA HR team as required.
• Contribute to ongoing EMEA HR projects.
• Provide support to other regions as needed.

Required Qualifications and Experience

• Proven experience delivering HR support in international environments.
• Demonstrated ability to manage government-related portals, specifically QIWA.
• Strong analytical and problem-solving abilities with a keen eye for detail.
• Highly organized with exceptional multitasking capabilities, able to manage competing priorities efficiently.
• A collaborative and adaptable team player, comfortable working in dynamic, fast-paced settings.
• Proficiency in HRIS platforms and a wide range of software tools, including Microsoft Word, Excel, Outlook, and PowerPoint. Experience with Oracle HRIS would be advantageous.
• Ability to thrive in environments with shifting priorities and evolving responsibilities.
• Demonstrated ability to manage multiple end-to-end HR processes simultaneously, such as onboarding, offboarding, and employee engagement initiatives.
• Capability to execute tasks and deliver results within tight deadlines.

Essential Skills

• Excellent written and verbal communication skills.
• HR support and administration.
• Offboarding processes.
• Payroll-related operations.
• Hiring process management.
• Compliance with local requirements.
• Onboarding processes.
• Administrative processes.
• Data entry and auditing in HRIS.
• Understanding and communication of compliance and local legal requirements.
• Documentation of HR actions.
• Immigration and mobility management.
• Management of visa application deadlines.
• Relationship management with external vendors.
• Process improvement identification.
• Benefits enrollment management.
• HR support in international environments.
• Management of government-related portals (*, QIWA).
• Analytical skills.
• Problem-solving abilities.
• Attention to detail.
• Organization and multitasking capabilities.
• Teamwork and adaptability.
• Proficiency in HRIS platforms.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with Oracle HRIS is advantageous.
• Ability to manage end-to-end HR processes.
• Experience with employee engagement initiatives.
• Ability to deliver results within tight deadlines.

About the Role

APM Monaco, a contemporary fashion jewelry brand established in 1982, embodies the lifestyle of Monaco and the South of France. We are seeking a dedicated Assistant Store Manager for our Riyadh Park location in Saudi Arabia. This role is integral to providing exceptional client engagement, cultivating strong in-store relationships, and contributing to the growth of the APM Monaco brand within the Saudi market.

Key Responsibilities

• Support the Store-in-Charge in managing sales operations and driving store performance.
• Analyze key performance indicators (KPIs) to identify opportunities for improvement and growth.
• Assist in the creation and management of staff rosters to ensure optimal store coverage.
• Implement and maintain visual merchandising standards to enhance product presentation and store aesthetics.
• Contribute to the development and execution of customer relationship management (CRM) strategies.
• Participate actively in team management, fostering a positive and productive work environment.
• Engage clients with exceptional service, building rapport and ensuring a memorable shopping experience.
• Contribute to achieving outstanding sales performance for the store.

Qualifications and Requirements

• A genuine passion for the APM Monaco brand.
• A minimum of 5 years of professional experience in luxury retail or fashion retail.
• At least 2 years of experience in a managerial position within the retail sector.
• A proven track record of achieving outstanding sales performance.
• Demonstrated experience in customer relationship management (CRM).
• Fluency in English is essential.
• An approachable personality with a strong orientation towards customer service.

Required Skills

• Sales Performance
• Customer Relationship Management (CRM)
• Sales Management
• Operation Management
• KPI Analysis
• Rostering
• Visual Merchandising
• Team Management
• Customer Service

Work Environment and Details

This is a full-time position based at the APM Monaco store in Riyadh Park, Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience. APM Monaco offers a competitive compensation package.

About the Role

Majid Al Futtaim is seeking a dedicated Store Associate Manager to join their Lifestyle division in Riyadh, Saudi Arabia. This full-time position is responsible for driving sales performance, ensuring operational excellence, and delivering an exceptional customer experience. The Store Associate Manager will oversee day-to-day store operations, lead and develop the store team to achieve business objectives, and uphold the brand's image.

The role involves achieving sales targets, managing store teams for maximum profitability, maintaining brand and company image, ensuring operational compliance, and providing outstanding customer service. This position holds full accountability for the daily operations of the store and its workforce, aligning with the overarching business goals of Majid Al Futtaim Lifestyle.

Key Responsibilities

• Achieve sales targets and drive store profitability.
• Manage and develop store teams to enhance performance and customer service.
• Ensure the highest levels of customer service are delivered by the entire store team at all times.
• Develop and implement strategies to attract new customers, increase store traffic, and boost profitability.
• Track brand performance, analyze stock levels, and monitor sales data to develop action plans for improvement.
• Maintain accountability for subordinates' compliance with company policies, procedures, and standards, including fund and property management, personnel practices, security, sales, and record-keeping.
• Coach, train, and mentor store teams to elevate customer service through enhanced brand/product knowledge and retail principles.
• Ensure strict adherence to all Company Health & Safety, Security, and Compliance policies, promptly reporting any concerns.
• Plan, organize, and execute in-store processes, including cash handling, stockroom management, and stock-take administration.
• Provide analytical feedback to Operations, Buying, and Planning Departments regarding product assortment, pricing, competitive activities, and market opportunities.

Qualifications and Experience

• Experience in a retail management or supervisory role.
• Proven ability to manage and develop a team.
• Demonstrated success in achieving sales targets.
• Strong understanding of retail operations and inventory management.
• Knowledge of health & safety and security compliance in a retail environment.
• Experience with cash handling and financial administration.
• 5-10 years of relevant experience is required.

Required Skills

• Customer Service
• Sales
• Team Management
• Profitability Management
• Brand Management
• Operational Compliance
• Customer Experience
• Retail Operations
• Stock Management
• Sales Analysis
• Coaching
• Training
• Mentoring
• Health & Safety Compliance
• Security Compliance
• Cash Handling
• Inventory Management
• Analytical Feedback

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role operates within a retail store environment, requiring active engagement with both the store team and customers.

About the Role

W Hotels is seeking an Assistant Manager for its Restaurants in Riyadh, Saudi Arabia. This full-time management position is responsible for overseeing daily restaurant operations, ensuring high standards of guest service, and contributing to a positive employee environment. The role supports W Hotels' commitment to exceptional hospitality.

As part of Marriott International, this position offers the opportunity to lead a team, drive operational efficiency, and uphold the W Hotels service culture.

Key Responsibilities

• Assist in the daily supervision of restaurant and bar operations, including room service where applicable.
• Support menu planning and ensure adherence to sanitation standards.
• Provide on-floor support to servers and hosts during busy periods.
• Contribute to improvements in guest and employee satisfaction.
• Identify training needs and implement plans to meet departmental objectives.
• Address employee questions and concerns, monitoring performance against expectations.
• Provide constructive feedback to employees based on service observations.
• Supervise daily shift operations and oversee restaurant areas in the absence of senior management.
• Participate in department meetings, communicating departmental goals clearly.
• Ensure employees have necessary supplies, equipment, and uniforms.
• Communicate food quality and service issues to the Chef and Restaurant Manager.
• Ensure compliance with all restaurant policies, standards, and procedures.
• Monitor alcohol beverage service in accordance with local laws.
• Manage operations to achieve or exceed budgeted financial goals.
• Perform duties of restaurant employees and related departments as needed.
• Manage opening and closing procedures for restaurant shifts.
• Interact with guests to gather feedback on product quality and service.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Encourage employees to provide excellent customer service within established guidelines.
• Handle guest problems and complaints, seeking assistance from supervisors when necessary.
• Strive to improve service performance and set a positive example for guest relations.
• Assist in reviewing comment cards and guest satisfaction results with employees.
• Meet and greet guests.
• Supervise ongoing training initiatives and utilize on-the-job training tools.
• Communicate performance expectations in accordance with job descriptions.
• Coach and counsel employees regarding performance on an ongoing basis.
• Provide information to supervisors, co-workers, and subordinates through various communication channels.
• Analyze information and evaluate results to solve problems effectively.
• Recognize good quality products and presentations.

Qualifications and Requirements

• High school diploma or GED; 4 years of experience in the food and beverage, culinary, or related professional area.
• OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in the food and beverage, culinary, or related professional area.

Required Skills

• Food and Beverage Management
• Culinary Operations
• Guest Satisfaction
• Employee Satisfaction
• Menu Planning
• Sanitation Standards
• Supervision and Leadership
• Training and Development
• Customer Service Excellence
• Problem Solving
• Human Resources Management

Work Location and Type

This is a full-time management position located in Riyadh, Saudi Arabia, at Area 1 Al Aqeeq Street, Financial District, Riyadh, 13519. Remote work is not applicable for this role.

Marriott International is an equal opportunity employer committed to diversity and inclusion. W Hotels is dedicated to reinventing luxury hospitality and fostering an environment where associates can perform their best work.

About the Role

HCLTech is seeking a Security Ops Technical Lead to join its team in Riyadh, Saudi Arabia. This full-time position is responsible for driving cybersecurity best practices and ensuring the comprehensive security of complex operational services within a multi-site organization. The role requires strong leadership and a deep understanding of security technologies and operational workflows.

Key Responsibilities

• Drive Cyber Security industry best practices across the organization.
• Lead a complex portfolio of Security and Operational services in a multi-site environment.
• Take end-to-end ownership of security domains including Identity and Access Management (IAM), Firewalls (Palo Alto, Cisco), Cloud Security, and firewall/NAT policies.
• Manage Tenable and Cloud audit workflows, ensuring compliance and operational efficiency.
• Oversee patching, compliance activities, and support SOC2/NCA audits, including log correlation.
• Plan and organize complex tasks, manage professional teams, and communicate technical subjects effectively to non-technical staff.
• Handle escalated security cases and provide expert guidance to the team during cybersecurity incidents.
• Interpret use cases and configure threat monitoring rules within relevant security toolsets.
• Perform detailed analysis during security incidents to support response procedures.
• Mentor and guide a team of security analysts and incident responders.

Qualifications and Experience

• Proven leadership and team management skills.
• Minimum of 6-8 years of experience in Security Operations.
• At least 3 years of experience in a technical lead role.
• Possession of a relevant security qualification such as CISSP, CISM, GIAC, CEH, or similar.
• Excellent communication skills with the ability to convey complex messages to senior stakeholders.
• Strong diagnostic skills and the ability to analyze technical information from multiple sources.

Technical Skills and Expertise

• Expertise in Cyber Security industry best practices.
• Proficiency in managing Security and Operational services.
• In-depth knowledge of IAM, Firewalls (Palo Alto, Cisco), Cloud Security, and firewall/NAT policies.
• Experience with Tenable and Cloud audit workflows.
• Skills in patching, compliance management, SOC2/NCA audits, and log correlation.
• Ability to plan complex tasks and organize professional teams.
• Capability to communicate technical subjects clearly to non-technical audiences.
• Experience in handling escalated security cases and providing guidance during incidents.
• Proficiency in interpreting use cases and configuring threat monitoring rules.
• Experience in performing analysis during security incidents and supporting response procedures.
• Mentoring skills for security analysts and incident responders.
• Strong knowledge of multiple security technologies including firewalls, proxies, IDS/IPS, and SIEM.
• Solid operational knowledge and architectural understanding of various platforms and Operating Systems in a multi-domain environment.
• Familiarity with Threat Intelligence feeds and related issues.
• Experience with processes for security incident detection and handling.
• Demonstrated experience in delivering enhancements to security controls.
• Exceptional communication and diagnostic skills.

Work Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dynamic and experienced Housekeeping Manager. This full-time management position is essential for ensuring the highest standards of cleanliness and guest satisfaction throughout the hotel. The role includes overseeing daily operations, managing staff, and contributing to the overall financial success of the hotel.

Key Responsibilities

• Oversee and manage the daily operations of the housekeeping department, and if applicable, laundry/recreation/spa services.
• Direct and train staff and assist as business necessitates, ensuring all guest rooms and public areas and employee areas are maintained to the highest standards of cleanliness.
• Conduct daily inspections of guest rooms and public areas, holding staff accountable for any necessary corrective actions to maintain W Hotels' renowned standards.
• Ensure efficient and timely communication of room status to the Front Desk.
• Prepare daily work assignments based on the list of rooms requiring immediate cleaning and expected departures.
• Manage inventory of housekeeping supplies to ensure adequate stock levels are maintained.
• Support and oversee an effective inspection program for all guest rooms and public areas.
• Understand and manage the department's impact on the overall financial goals of the property, striving to meet or exceed budget goals.
• Verify that all staff have the necessary supplies, equipment, and uniforms.
• Communicate to staff areas that require attention and follow up to ensure understanding and execution.
• Oversee daily housekeeping shift operations, ensuring compliance with all housekeeping policies, standards, and procedures.
• Participate in management meetings, consistently communicating a clear and consistent message regarding departmental goals to achieve desired outcomes.
• Utilize on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Create and maintain open, collaborative relations with staff, and promote a similar environment amongst the team.
• Schedule staff according to business needs and track employee time and attendance.
• Ensure staff understand their expectations and performance standards.
• Apply property policies fairly and consistently, completing disciplinary procedures and documentation in accordance with Standard and Local Operating Procedures (SOPs and LSOPs), and support the peer review process where applicable.
• Oversee staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Monitor staff service behaviors and provide constructive feedback.
• Ensure employee recognition programs are activated and executed across all shifts.
• Participate in ongoing employee recognition program.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction survey results to identify and address concerns.
• Participate in progressive disciplinary procedures for employees.
• Celebrate team successes and publicly acknowledge team members' contributions.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to deliver exceptional customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and resolve guest issues and complaints effectively.
• Continuously strive to improve service performance.

Qualifications and Requirements

• High school diploma or equivalent, plus two years of experience in housekeeping or a related professional field.
• Alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no prior work experience required.

Required Skills

• Housekeeping
• Laundry Operations
• Guest Satisfaction
• Budget Management
• Human Resources Management
• Customer Service Excellence

Work Environment and Location

This is a full-time position requiring 2-5 years of experience. The work location is Riyadh, Saudi Arabia, at the address: Al Aqiq Street, Financial District, Riyadh, Saudi Arabia, 13519.

About the Role

W Hotels in Riyadh, Saudi Arabia is seeking a Manager for its Housekeeping department. This full-time management position is responsible for overseeing the daily operations of Housekeeping, and potentially Recreation/Health Club and Laundry services. The role ensures that all guest rooms, public spaces, and employee areas are maintained to the highest standards of cleanliness and presentation, contributing to guest satisfaction and operational efficiency. The ideal candidate will lead a team, manage departmental budgets, and uphold the service culture of W Hotels, contributing to a globally recognized brand within Riyadh's Financial District.

Key Responsibilities

• Oversee daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
• Direct and collaborate with employees to ensure guest rooms, public spaces, and employee areas are impeccably clean and well-maintained.
• Conduct regular inspections of guestrooms and public areas, holding staff accountable for corrective actions.
• Ensure guestroom status is communicated efficiently and promptly to the Front Desk.
• Prepare daily work assignments based on rooms requiring immediate cleaning and anticipated check-outs.
• Manage inventory of housekeeping supplies to ensure adequate stock levels.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Manage the department's impact on the property's financial goals, striving to achieve or exceed budgeted targets.
• Verify that all employees have the necessary supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to ensure understanding and implementation.
• Supervise daily Housekeeping shift operations, ensuring compliance with all established housekeeping policies, standards, and procedures.
• Participate in departmental meetings, conveying clear and consistent messages regarding departmental goals.
• Utilize on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Establish and maintain open, collaborative relationships with employees, fostering a similar environment among the team.
• Schedule employees according to business demands and accurately track employee time and attendance.
• Ensure employees clearly understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supporting the Peer Review Process where applicable.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition programs are implemented and active across all shifts.
• Participate in an ongoing employee recognition program.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to identify and address concerns.
• Participate in employee progressive discipline procedures.
• Celebrate team successes and publicly recognize the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to deliver excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement initiatives.
• Respond to and effectively handle guest problems and complaints.
• Continuously strive to improve service performance within the department.

Qualifications and Requirements

• High school diploma or GED required, along with 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable, with no prior work experience required.

Required Skills

• Housekeeping operations
• Laundry operations
• Ensuring guest satisfaction
• Fostering employee satisfaction
• Budget management
• Human Resources management
• Customer service excellence

Work Environment and Location

This is a full-time management position located in Riyadh, Saudi Arabia, specifically within the Financial District at Area 1 Al Aqeeq Street, 13519. The role operates within the hospitality sector.

Company Commitment

W Hotels is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates. The company fosters an environment where unique backgrounds are celebrated, recognizing that a rich blend of culture, talent, and experiences is its greatest strength. Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

Blooming Wear is seeking a strategic and results-oriented Regional Sales Manager to lead comprehensive sales performance within a designated geographic region in Riyadh, Saudi Arabia. This full-time position is responsible for maximizing regional profitability and brand presence by implementing sophisticated sales strategies, coordinating marketing efforts, and ensuring a premium customer experience across multiple retail locations. The ideal candidate will be a seasoned leader with a proven track record in sales management, team development, and financial oversight within the retail sector, aiming to make a significant impact on the growth of Blooming Wear in the Saudi Arabian market.

Key Responsibilities

• Lead and mentor Area Sales Managers and store teams to ensure optimal and consistent performance across the region.
• Oversee formal performance reviews and provide coaching to develop the regional leadership pipeline and professional talent.
• Drive a positive regional culture and maintain high levels of motivation, ensuring team members are synchronized with corporate objectives.
• Ensure regional leadership strategies are translated into actionable goals at the store level.
• Coordinate the regional implementation of promotional events and marketing activities to maximize store traffic and brand engagement.
• Oversee store operations to ensure peak day-to-day efficiency and a seamless customer environment.
• Ensure new stores meet all brand standards from launch, guaranteeing a high-quality first impression in new markets.
• Set and manage ambitious sales targets for each geographic area and individual store within the region to drive revenue growth.
• Analyze sales data and market trends to identify opportunities and implement corrective actions.
• Directly manage regional Profit and Loss (P&L) statements, monitoring operational expenses to ensure alignment with budget targets.
• Provide detailed, data-driven reports to the Head of Department regarding regional sales performance, financial health, and market dynamics.
• Ensure full regional compliance with health, safety, and legal regulations through rigorous audit schedules.
• Maintain regional standards for inventory levels, visual merchandising (VM), and stock replenishment to support sales velocity and brand integrity.
• Provide strategic support for the launch of new showrooms, ensuring they are fully operational and compliant with technical requirements.
• Utilize store visits and audits to verify that all locations are operating at peak efficiency and adhering to brand standards.

Qualifications and Requirements

• Experience in a regional sales management role.
• Proven ability to manage and develop sales teams.
• Experience with P&L management and financial oversight.
• Familiarity with retail operations and customer experience standards.
• Knowledge of inventory management and visual merchandising principles.
• Experience in analyzing sales data and market trends.
• Ability to implement and ensure compliance with company standards and regulations.
• 5-10 years of relevant experience.

Required Skills

• Sales Strategies
• Marketing
• Customer Experience
• Team Leadership
• Performance Management
• Sales Data Analytics
• P&L Management
• Inventory Management
• Visual Merchandising

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia, with responsibilities covering the Riyadh region.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated and organized individual to join their team as a Housekeeping Coordinator. This full-time, non-management position is integral to the smooth operation of the housekeeping department and the maintenance of W Hotels' high standards. The Housekeeping Coordinator serves as a key link between various hotel departments to ensure an exceptional guest experience.

W Hotels aims to "ignite curiosity, expand worlds," fostering a vibrant environment for guests. Embracing a "Whatever/Whenever" spirit, W Hotels is recognized for reinventing luxury and fulfilling guest passions. The company welcomes individuals with an original, innovative spirit who look towards the future. Joining W Hotels means becoming part of Marriott International's portfolio of brands, offering an environment for professional growth and development.

Key Responsibilities

• Run sold room reports and verify room status to identify discrepant rooms.
• Prioritize room cleaning based on operational needs and guest departures.
• Update the status of departing guest rooms promptly.
• Assist Housekeeping management in overseeing daily activities and operations.
• Serve as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare and distribute room assignments to the Housekeeping staff.
• Record, monitor, and update the list of 'Do Not Disturb' rooms.
• Ensure that vacant dirty rooms are cleaned within the required timeframe.
• Assign rush rooms and rooms previously on the 'Do Not Disturb' list for immediate cleaning.
• Complete all required Housekeeping paperwork accurately and efficiently.
• Follow all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete all required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information.
• Protect company assets through diligent oversight.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs proactively.
• Thank guests with genuine appreciation for their patronage.
• Ensure adherence to quality expectations and standards in all housekeeping operations.
• Develop and maintain positive working relationships with colleagues and other departments.
• Support the team to reach common goals and objectives.
• Listen and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Enter and locate work-related information using computers.
• Stand, sit, or walk for an extended period of time as required by the role.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• At least 1 year of related work experience is required.
• No supervisory experience is required for this role.
• No specific licenses or certifications are required.

Required Skills

• Proficiency in Housekeeping operations.
• Understanding of Engineering, Front Office, and Laundry department functions.
• Strong Communication skills, both verbal and written.
• Effective Teamwork and collaboration abilities.
• Problem-solving and issue resolution capabilities.

Work Environment and Details

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role requires 0-1 year of experience. This position is not located remotely.

Marriott International is committed to being an equal opportunity employer. They value the unique backgrounds of their associates and foster an environment of inclusion and opportunity, prohibiting discrimination on any protected basis, including disability and veteran status.

About the Role

W Hotels is seeking an Assistant Manager for its Restaurants in Riyadh, Saudi Arabia. This full-time management position is responsible for overseeing daily restaurant operations, ensuring guest satisfaction, and contributing to a positive work environment. The role involves direct supervision of restaurant and bar areas, and potentially room service, to support the Food and Beverage department's overall success.

The ideal candidate will focus on driving guest and employee satisfaction, identifying training needs, and implementing strategies to achieve departmental objectives. This opportunity is within W Hotels, a globally recognized luxury hospitality brand, located in Riyadh's Financial District.

Key Responsibilities

• Assist in the daily supervision of restaurant operations, including Restaurants/Bars and Room Service.
• Support menu planning and ensure adherence to sanitation standards.
• Provide on-the-floor assistance to servers and hosts during peak meal periods.
• Strive for continuous improvement in guest and employee satisfaction.
• Identify training needs and implement plans to achieve departmental objectives.
• Handle employee questions and concerns, monitoring their performance to ensure expectations are met.
• Provide constructive feedback to employees based on observation of service behaviors.
• Assist in supervising daily shift operations and oversee restaurant areas in the absence of senior management.
• Participate in department meetings, communicating a clear and consistent message regarding departmental goals.
• Ensure all employees have the necessary supplies, equipment, and uniforms.
• Communicate any issues regarding food quality and service levels to the Chef and Restaurant Manager.
• Ensure compliance with all restaurant policies, standards, and procedures.
• Monitor alcohol beverage service in compliance with local laws.
• Manage operations to achieve or exceed budgeted goals.
• Perform duties of restaurant employees and related departments as needed.
• Open and close restaurant shifts.
• Interact with guests to obtain feedback on product quality and service levels.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Encourage employees to provide excellent customer service within established guidelines.
• Handle guest problems and complaints, seeking assistance from supervisors when necessary.
• Strive to improve service performance and set a positive example for guest relations.
• Assist in reviewing comment cards and guest satisfaction results with employees.
• Meet and greet guests.
• Supervise ongoing training initiatives and utilize all available on-the-job training tools for employees.
• Communicate performance expectations in accordance with job descriptions for each position.
• Coach and counsel employees regarding their performance on an ongoing basis.
• Provide information to supervisors, co-workers, and subordinates through various communication channels.
• Analyze information and evaluate results to choose the best solution and solve problems effectively.
• Recognize good quality products and presentations.

Qualifications and Requirements

• High school diploma or GED; 4 years of experience in the food and beverage, culinary, or related professional area.
• OR a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in the food and beverage, culinary, or related professional area.

Required Skills

• Food and Beverage Operations
• Culinary Knowledge
• Menu Planning
• Sanitation Standards
• Guest Satisfaction
• Employee Satisfaction
• Training and Development
• Supervision and Leadership
• Operations Management
• Customer Service Excellence
• Problem-Solving
• Human Resources Management

Work Environment and Location

This is a full-time management position located in the Financial District of Riyadh, Saudi Arabia. The role operates within the Food and Beverage & Culinary category.

Marriott International is an equal opportunity employer committed to diversity and inclusion.

About the Role

W Hotels is seeking a Manager-Housekeeping to oversee daily operations within the housekeeping, recreation/health club, and laundry departments. This management position is responsible for maintaining the cleanliness and organization of guest rooms, public areas, and staff spaces. The role involves leading and collaborating with team members to ensure guest satisfaction and adherence to operational budgets.

Key Responsibilities

• Oversee the daily operations of the housekeeping, recreation/health club, and laundry departments.
• Lead and collaborate with staff to ensure the cleanliness and tidiness of hotel guest rooms, public areas, and staff areas.
• Conduct inspections and implement corrective actions as needed.
• Assist in ensuring guest and staff satisfaction while maintaining operational budgets.
• Communicate and ensure timely delivery of guest room status to the front desk.
• Conduct daily room inspections and obtain room cleaning checklists.
• Prepare lists for check-out or vacant rooms to facilitate work assignments.
• Maintain an inventory of cleaning supplies to verify adequate stock.
• Support and oversee the effective inspection of all guest rooms and public areas.
• Understand the impact of departmental operations on the hotel's overall financial goals and strive to meet or exceed budget targets.
• Ensure all staff members have appropriate supplies, equipment, and uniforms.
• Communicate to staff the aspects that require attention and follow up to ensure understanding.
• Supervise daily housekeeping operations and ensure adherence to all housekeeping policies, standards, and procedures.
• Participate in departmental meetings and continuously communicate information regarding departmental goals to generate desired performance.
• Utilize all available in-house training tools to train new housekeeping service staff and provide refresher training as needed.
• Establish and maintain open, collaborative relationships with staff and ensure staff do the same.
• Schedule staff according to business needs and track staff time and attendance.
• Ensure staff understand expectations and contributing factors.
• Ensure hotel policies are consistently executed, completing all necessary procedures and documentation according to Standard Operating Procedures (SOPs) and Local Standard Operating Procedures (LSOPs), and supporting the peer review process as applicable.
• Supervise staff scheduling, ensuring guest services, operational needs, and financial targets are met.
• Observe staff service performance and provide individual and/or team feedback.
• Ensure all staff are scheduled for all shifts.
• Participate in ongoing staff development planning.
• Seek staff feedback, utilize the "Open Door" policy, and review staff satisfaction results to identify and resolve staff issues or concerns.
• Participate in the progressive discipline process for staff.
• Celebrate successes and publicly recognize team members' contributions.
• Establish positive relationships with guests.
• Understand the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower staff to deliver exceptional guest service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and handle guest issues and complaints.
• Strive to improve service performance.

Qualifications and Requirements

• High School Diploma or GED; OR 2 years of experience in housekeeping or a related field.
• Alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related major; no work experience required.

Required Skills

• Proficiency in communication and interpersonal skills.
• Ability to manage and motivate a team.
• Strong organizational and time management skills.
• Attention to detail in maintaining cleanliness standards.
• Understanding of financial management and budgeting principles.
• Commitment to delivering exceptional guest service.
• Knowledge of hotel policies, standards, and procedures.

Work Environment and Details

This is a full-time management position located in Riyadh, Saudi Arabia. The role requires 0-1 year of experience. The job category is Housekeeping & Laundry.

About the Role

PepsiCo is seeking a Commercialization Associate Manager to join its team in Riyadh, Saudi Arabia. This role is a key part of the Innovation & Commercialization function, supporting PepsiCo's growth strategy. The position will focus on portfolio transformation, innovation pipeline management, and commercialization excellence within Saudi Arabia, contributing to both short-term performance and long-term portfolio direction. The role also has the potential to influence innovation agendas across the Middle East and globally.

PepsiCo's portfolio of beverages and convenient foods is consumed globally, with iconic brands such as LAY’S®, DORITOS®, CHEETOS®, GATORADE®, PEPSI®, and QUAKER®. The company's vision is to be a global leader by focusing on sustainability and human capital through its pep+ strategic transformation.

Key Responsibilities

• Provide leadership across desirability, feasibility, and viability assessments for innovation initiatives at project and pipeline levels, ensuring strategic alignment and affordability.
• Ensure that pep+ principles are integrated into all innovation efforts.
• Identify and scale successful innovations within the market unit by utilizing PepsiCo's digitalized innovation Hopper and collaborating with functional peers.
• Support desirability assessments with marketing teams, drive feasibility and viability evaluations, and develop comprehensive roll-out plans and associated capability investments.
• Define and shape the role of innovation within the KSA growth strategy, impacting business performance, incrementality, and portfolio mix.
• Drive key PepsiCo innovation KPIs, including profitable growth, pipeline sufficiency, launch stickability, and simplification.
• Collaborate with Marketing, R&D, and Supply Chain to develop the market unit's Innovation Hopper, focusing on sufficiency, scalability, capability investments, and trade-offs.
• Enable calendar development for KSA across innovation, Positive Choices, Planet Positive, and PPA, ensuring alignment with strategic priorities, growth, and profitability targets.
• Ensure commercialization readiness of calendars for annual operating plans and customer engagement, providing pre- and post-launch governance for critical projects.
• Drive calendar execution by assessing readiness, identifying risks, and engaging with Sales to ensure project focus.
• Optimize execution plans to minimize cost and complexity, and focus on the sustained success of previous launches.
• Lead the end-to-end delivery of transformation initiatives, managing scope, milestones, risks, and cross-functional alignment.
• Coordinate across Marketing, Sales, R&D, Supply Chain, and Finance to ensure projects are delivered on scope, budget, and time.
• Proactively manage risks and opportunities pre- and post-launch to maximize project scale and success.
• Oversee Business Unit Innovation governance and the Stage Gate decision-making process to ensure cross-functional alignment and strategic trade-offs.
• Lead performance reviews and integrate learnings into future projects and calendars.
• Drive portfolio transformation in partnership with key functions, building an innovation hopper and pipeline aligned with Saudi growth priorities and global strategy.
• Champion key platforms such as Oven Baked, Functional Snacking via Sun, and Sweevory, translating strategy into scalable, commercially viable propositions.
• Govern the MyInnovations portal, ensuring a continuously updated innovation hopper and pipeline aligned with global priorities.
• Maintain high standards for data accuracy, completeness, and timeliness within MyInnovations.
• Establish discipline around milestone tracking to ensure proactive management of project timelines.
• Serve as the primary point of accountability for pipeline visibility, enabling data-driven leadership decisions.
• Embed end-to-end excellence across the innovation lifecycle, from ideation to commercialization, ensuring cross-functional coordination and delivery rigor.

Qualifications and Requirements

• Minimum of 9+ years of business experience, preferably in consumer, commercial, or supply chain roles.
• Minimum Bachelor's Degree, ideally in business studies, engineering, or finance.
• High level of business acumen, demonstrating commercial and organizational understanding, and financial astuteness.
• Understanding of the end-to-end innovation process, including P&L fundamentals, Supply Chain, and Go-to-Market strategies is advantageous.
• Results-oriented with a high degree of personal initiative and leadership, capable of operating effectively in a fast-paced, cross-functional environment with limited resources.
• Strong self-driven leadership with effective communication and collaboration skills.
• Ability to influence at all levels and manage conflict effectively.
• Proven commercial project leadership and management skills, with the ability to manage complex functional interdependencies in project timelines.
• Strong process thinking committed to driving efficiency.
• Proficiency in data analysis and interpretation to develop business recommendations.
• Strong analytical thinking to comprehend potential challenges and propose feasible solutions.
• Ability to articulate a compelling vision and inspire others.
• Effectively influences others to align on key business issues using various skills and approaches.
• Takes action and supports the team in delivering quality results with appropriate urgency.
• Demonstrates perseverance in achieving goals while managing competing priorities.
• Engages and collaborates with individuals and teams across the organization to enhance business results.
• Builds trusting relationships with internal and external stakeholders.
• Actively listens and ensures others feel their concerns and ideas are heard.

Required Skills

• Commercial Project Leadership
• Data Analysis
• Analytical Thinking
• Communication
• Collaboration
• Leadership
• Influencing
• Conflict Management

Work Environment

This is a full-time position located in Riyadh, Saudi Arabia. The role requires 5-10 years of experience.

PepsiCo is an equal opportunity employer committed to diversity and inclusion. The company complies with global human rights policies and equality laws, and does not discriminate based on age, pregnancy or marital/civil partnerships, religion or belief, gender, or disability. PepsiCo is Mowaamah-GOLD certified in Saudi Arabia.

About the Role

Riyad Bank is seeking a Head of Cards Operation Section to lead and manage all aspects of credit and debit card operations. This role involves overseeing processing, fraud control, chargebacks, and card production to ensure consistent quality and decision-making aligned with the bank's policies and objectives. The Head of Cards Operation Section will be instrumental in formulating and implementing the bank's cards strategy, driving innovation, and ensuring operational excellence across all card products, including credit, debit, prepaid, and acquiring services. This position is based in Riyadh, Saudi Arabia, and offers a full-time opportunity.

Key Responsibilities

• Oversee credit and debit card operations, including processing, fraud control, chargebacks, and card production, ensuring quality and adherence to bank policies.
• Manage the entire cards function and operations, contributing to and leading the implementation of the cards strategy in line with the bank's vision and mission.
• Direct the formulation and evaluation of plans and projects for credit cards, debit cards, prepaid cards, and acquiring services.
• Ensure Cards Operations business adopts cutting-edge innovation and technology.
• Contribute to the development of divisional strategy and ensure its translation and alignment within the departmental strategy.
• Recommend improvements to departmental policy and direct the implementation of procedures and controls for all Credit Card and Debit Card Operations activities.
• Prepare and recommend the Cards Operations department budget, monitoring financial performance against budgets.
• Manage the day-to-day operations of the Cards Operations department, ensuring work processes are implemented as designed and comply with established policies and procedures.
• Ensure adherence to the credit policy and maintain consistent decisions within the credit decision area.
• Manage the performance of cards operations for processing, fraud, chargebacks, and card production to protect the bank and align with agreed-upon SLAs.
• Oversee coordination with retail banking for operational testing of new products in collaboration with external parties.
• Manage all card back-office operations, ensuring efficiency and adherence to pre-agreed standards.
• Ensure error-free processing for all types of transactions.
• Manage relationships with external parties such as MasterCard and Visa concerning disputes, chargebacks, authorization, fraud, and settlement.
• Ensure card operations comply with external parties' compliance rules and guidelines.
• Oversee the processing of card-related entries, including chargebacks, claims, and settlements, ensuring adherence to applicable regulations and bank policies.
• Ensure all card issues requiring immediate action are resolved in a timely manner.
• Closely monitor suspicious transactions and frauds, taking immediate action and escalating to relevant parties.
• Lead the development of cards production processes.
• Manage and enhance the credit card purge process and other operations aimed at cost reduction.
• Collaborate with support, MIS, and external vendors to enhance systems according to consumer finance requirements.
• Ensure effective collaboration with other functions on all business initiatives, new projects, and product launches.
• Assess the impact of changes on people, processes, and systems, and develop communication and awareness initiatives.
• Supervise the preparation of timely and accurate reports to meet Riyadh Bank and departmental requirements.
• Represent the function and actively contribute in various committees and meetings, both internal and external.
• Ensure all staff have clear objectives, regular performance feedback, formal annual appraisals, and individual development plans, with a focus on developing talented Saudi national staff.
• Facilitate the employment, training, and development of Saudi nationals within the organization.

Qualifications and Requirements

• Bachelor's degree in Finance or Business Administration.
• 6-8 years of relevant experience in credit card and consumer finance operations within financial institutions.
• A minimum of 3 years in positions of progressively increasing managerial responsibility.
• Advanced proficiency in English.

Technical Knowledge Areas

• Understanding of the bank's strategy, objectives, products, and services.
• Knowledge of the operations, products, and services of banks and financial institutions.
• Knowledge of the Kingdom of Saudi Arabia banking environment.
• Knowledge of SAMA regulations.
• In-depth knowledge of Credit Card Operations.
• Knowledge of Visa/MasterCard Regulations.
• Knowledge of Bank Credit Risk Policy Manual.
• Knowledge of Retail Banking data security policies and compliance.

Required Skills

• Credit Card Operations
• Debit Card Operations
• Fraud Control
• Chargebacks Management
• Card Production
• Strategy Development
• Policy and Procedure Implementation
• Budget Management
• Day-to-day Operations Management
• Relationship Management (External Parties)
• Change Management
• Reporting
• People Management
• Visa/MasterCard Regulations
• SAMA Regulations
• Bank Credit Risk Policy
• Retail Banking Data Security
• Communication
• Leadership

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

Deloitte is seeking a Senior Manager for Finance Transformation within the Financial Services Industry (FSI) sector. This role, based in Riyadh, Saudi Arabia, is focused on enhancing Deloitte's finance operational excellence and intelligent automation offerings. The position involves leading and managing large-scale, complex transformational programs for clients, serving as a trusted advisor to CFOs and finance leaders. This opportunity is within one of the world's largest professional services firms, recognized for its contributions in the Middle East.

Deloitte's purpose is to make an impact that matters by challenging itself daily to do what is most important for its clients, people, and society. The firm serves clients by providing innovative insights, solving complex challenges, and unlocking sustainable growth. Deloitte is committed to fostering an inclusive and collaborative culture, providing an exceptional career experience for its professionals, and building confidence and trust in the markets.

Key Responsibilities

• Refine and continuously upgrade Deloitte's finance operational excellence and intelligent automation offering.
• Lead and manage end-to-end large-scale and complex transformational programs in finance operations, covering areas such as business finance, finance strategy, global business services, finance operations & controllership, and treasury. Ensure adherence to timelines, budgets, and quality standards.
• Collaborate with clients to assess current-state operations, identify pain points, and design future-state processes aligned with business objectives.
• Apply expertise on market best practices, Key Performance Indicators (KPIs), and benchmarks to client engagements.
• Work with senior leadership to craft and execute go-to-market strategies for finance transformation services.
• Build and nurture relationships with key client stakeholders, identifying opportunities and strengthening the regional network.
• Act as a trusted advisor to CFOs and finance leaders, guiding them through their transformational journeys.
• Represent Deloitte in client interactions, industry forums, and thought leadership initiatives.
• Manage complex transformation and implementation projects from design through to go-live.
• Ensure seamless delivery of engagements by managing global cross-competency teams to achieve client objectives and deliver measurable results.
• Manage and mentor diverse, high-performing teams to deliver excellence across client engagements.
• Foster a culture of collaboration, innovation, and professional development within the practice.

Qualifications and Requirements

• A technical focus and credential in Enterprise Performance Management (EPM) design and implementations.
• Possession of a professional accreditation such as CIMA, ACCA, CFA, or a similar qualification.
• A minimum of 7 years of experience gained within a consulting firm environment.
• Demonstrated ability to be a self-starter, intelligent, ambitious, and a team player, capable of leading, coaching, and developing more junior colleagues.
• Proven experience working within the Financial Services sector.
• Fluency in English is essential; proficiency in Arabic is considered a strong asset.

Required Skills

• Enterprise Performance Management (EPM) design and implementations
• Finance operational excellence
• Intelligent automation
• Finance strategy
• Global business services
• Finance operations & controllership
• Treasury
• Market best practices, KPIs, and benchmarks
• Go-to-market strategies
• Client relationship management
• Transformation program management
• Implementation project management
• Team leadership and mentoring
• Collaboration and innovation
• Professional development

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a dynamic professional services environment.

Join Reef Holding as an Internal Audit Manager
We’re hiring an experienced and highly analytical Internal Audit Manager to lead our internal audit function. Your contribution will strengthen risk management and enhance internal control practices across the Group and its subsidiaries.

About Reef Holding:
Reef Holding is dedicated to maintaining the highest standards of governance, transparency, and accountability across all business operations.

Key Responsibilities:

• Audit Planning & Risk Assessment: Develop and maintain the annual risk-based internal audit plan and obtain approval from the Audit Committee.
• Internal Audit Execution: Conduct scheduled and surprise audits across departments to evaluate the effectiveness of internal controls.
• Findings & Corrective Actions: Identify control weaknesses and provide practical recommendations.
• Reporting & Stakeholder Coordination: Prepare audit reports and present findings to executive management.
• Governance & Professional Standards: Maintain independence and objectivity in all audit activities.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or related field.
• 7–9 years of relevant experience in internal audit or risk management.
• Strong knowledge of IIA Standards.

This role offers the opportunity to work directly with executive leadership to drive transparency and accountability in our organization.