Full-time مشرف عمليات Jobs in Saudi Arabia

About the Role

Riyadh Air (RX), headquartered in Riyadh, is establishing itself as a new national airline with a vision to shape the future of air travel and position Saudi Arabia as a global aviation and trade hub. As a digitally native airline connecting the Kingdom to over 100 destinations, Riyadh Air is seeking an experienced Onboarding Manager to develop and implement a market-leading onboarding experience.

In this role, you will be the primary authority on onboarding processes across the organization. Your responsibility will be to guide every new hire through a structured journey, from offer acceptance to their seamless integration into the airline. This involves ensuring all processes, system interactions, and human touchpoints are executed with precision, compliance, and a focus on delivering a positive and welcoming experience that reflects company values.

Key Responsibilities

• Architect and manage a market-leading onboarding experience for all new hires.
• Guide new hires through a comprehensive journey from offer acceptance to full integration and empowerment.
• Serve as the authoritative voice on onboarding processes and best practices across the organization.
• Ensure all onboarding processes, system interactions, and human touchpoints are delivered with precision, compliance, and genuine warmth.
• Manage and mentor the wider Onboarding team to ensure consistent delivery of high-quality induction experiences.
• Develop and continuously improve the onboarding journey based on feedback and performance metrics.
• Monitor and measure onboarding effectiveness using KPIs, feedback surveys, and performance metrics.
• Forge meaningful partnerships with a wide variety of stakeholders to champion thoughtful leadership.
• Address complexity, escalations, and competing priorities within the onboarding function.

Qualifications and Requirements

• Degree qualified.
• Minimum of 7 years of experience in HR, with a strong focus on onboarding, talent acquisition, or employee experience.
• At least 2 years of team management experience.
• A track record of leading onboarding operations at scale within a complex, fast-moving organization.

Required Skills

• Proficiency in HRIS systems and onboarding tools.
• Solid understanding of HR best practices, labour legislation, data management, and compliance requirements.
• Demonstrated team management capabilities.
• Experience in leading onboarding operations.
• Strong leadership skills.
• Expertise in creating engaging employee experiences.

Work Environment and Details

This role is based in Riyadh, Saudi Arabia, within the Riyadh Region. The position is full-time. The company requires a candidate with over 10 years of overall experience, building upon the specified HR experience. This is an opportunity to contribute to the development of a new airline and its employee integration processes.

About the Role

W Hotels is seeking a dynamic and experienced Manager-Housekeeping to oversee the daily operations of the Housekeeping department, as well as Recreation/Health Club and Laundry services, where applicable. This management position is responsible for ensuring that all guest rooms, public spaces, and employee areas are maintained to the highest standards of cleanliness and presentation. The role involves direct supervision of staff, conducting thorough inspections, and implementing corrective actions to guarantee guest and employee satisfaction while adhering to operating budgets.

As part of the W Hotels brand, this role is instrumental in bringing the "Whatever/Whenever" service culture to life for guests in Riyadh.

Key Responsibilities

• Oversee and manage the daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
• Direct and collaborate with employees to ensure guest rooms, public spaces, and employee areas are impeccably clean and well-maintained.
• Conduct daily inspections of guestrooms and public areas, holding individuals accountable for necessary corrective actions.
• Verify that guest room status is communicated efficiently and promptly to the Front Desk.
• Obtain lists of rooms requiring immediate cleaning and identify prospective check-outs or discharges to effectively prepare daily work assignments.
• Manage inventory of housekeeping supplies to ensure adequate stock levels are maintained.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand and manage the impact of the department's operations on the overall property's financial goals and objectives, striving to achieve or exceed budgeted targets.
• Ensure all employees are equipped with the correct supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to confirm understanding and completion.
• Supervise daily Housekeeping shift operations, ensuring strict compliance with all housekeeping policies, standards, and procedures.
• Participate actively in departmental meetings, consistently conveying a clear and consistent message regarding departmental goals to achieve desired results.
• Utilize all available on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Establish and maintain open, collaborative relationships with employees, fostering a similar environment among the team.
• Schedule employees according to business demands and accurately track employee time and attendance.
• Ensure employees clearly understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs), and supporting the Peer Review Process where applicable.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Observe employee service behaviors and provide constructive feedback to individuals.
• Ensure employee recognition is consistently practiced across all shifts and participate in an ongoing employee recognition program.
• Solicit employee feedback, maintain an "open door" policy, and review employee satisfaction results to identify and address any employee issues or concerns.
• Participate in employee progressive discipline procedures.
• Celebrate team successes and publicly acknowledge the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to enhance guest satisfaction.
• Empower employees to deliver excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement initiatives.
• Respond to and effectively handle guest problems and complaints.
• Continuously strive to improve service performance.

Qualifications and Requirements

• High school diploma or GED; 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no prior work experience required.

Required Skills

• Housekeeping
• Laundry Operations
• Guest Satisfaction
• Budget Management
• Human Resources Management
• Customer Service Excellence

Work Location and Type

This is a full-time, management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. We are dedicated to non-discrimination on any protected basis, including disability and veteran status.

About the Role

Mace, a company that combines construction expertise with consultancy, is seeking a Senior Construction Logistics Manager for a significant program in Riyadh, Saudi Arabia. This role is integral to a major mixed-use development encompassing sports facilities, entertainment, arts, and associated infrastructure. As a delivery partner on this large-scale initiative, Mace requires experienced professionals to lead integrated teams in a hands-on, site-based capacity. The focus is on leading, coordinating, and controlling logistics operations across multiple active construction zones to ensure the safe, efficient, and coordinated movement of labor, plant, materials, and services, thereby enabling construction activities to progress in line with program and operational constraints.

Key Responsibilities

• Lead and manage day-to-day construction logistics operations within the Uptown area, supporting delivery across multiple contractors and work packages.
• Coordinate site access and egress, haul roads, laydown areas, cranes, logistics hubs, temporary facilities, and welfare infrastructure.
• Act as the primary focal point for all site logistics matters, resolving issues pragmatically within a live construction environment.
• Support short, medium, and long-term planning, ensuring logistics constraints are identified early and effectively mitigated.
• Chair and contribute to logistics coordination meetings, daily briefings, and look-ahead sessions.
• Manage and oversee logistics contractors and subcontractors, monitoring their performance against agreed standards and Key Performance Indicators (KPIs).
• Work closely with Construction Managers, Project Managers, Health, Safety, and Welfare (HSW), and Security teams to ensure aligned site operations.
• Provide clear direction to contractors regarding logistics rules, compliance requirements, and site protocols.
• Ensure all logistics activities are delivered in accordance with project HSW requirements and QIC safety standards.
• Review and provide input into Method Statements (RAMS), temporary works proposals, and traffic management plans.
• Actively promote a positive safety culture across the site.
• Monitor logistics performance, identifying risks, constraints, and opportunities for improvement.
• Provide clear reporting to senior site leadership on logistics issues, mitigation actions, and forward risks.
• Contribute to the continuous improvement of logistics planning and execution across the program.

Qualifications and Requirements

• A degree or equivalent qualification in Construction Management, Engineering, or a related discipline.
• Extensive experience in a site-based construction logistics or construction management role, with over 10 years of experience.
• A strong background in live site operations within large, complex, multi-contractor environments.
• Demonstrated ability to manage high-intensity interfaces, congestion, and logistical constraints.
• Experience working on mega projects or giga-scale developments is highly desirable.
• The necessary visa criteria for the Kingdom of Saudi Arabia must be met.
• Relevant work experience working on high-valued projects/programs for a project management consultancy business is required for immigration and client approval.

Required Skills and Expertise

• Leadership, coordination, and problem-solving capabilities.
• Confident communication skills, with the ability to challenge and influence contractors and senior site stakeholders.
• Detailed understanding of temporary works, traffic management, materials handling, and logistics-related HSE controls.
• Proficiency in construction logistics, construction management, and logistics operations.
• Expertise in site access and egress, haul roads management, laydown areas management, crane operations coordination, logistics hubs management, temporary facilities management, and welfare infrastructure management.
• Skilled in issue resolution, short-term, medium-term, and long-term planning.
• Experience in chairing and contributing to logistics coordination meetings, daily briefings, and look-ahead sessions.
• Proficient in logistics contractor and subcontractor management, including performance and KPI monitoring.
• Strong collaboration skills with Construction Managers, Project Managers, HSW teams, and Security teams.
• Adept at providing contractor direction, ensuring compliance with requirements and site protocols.
• Commitment to HSW requirements adherence and QIC safety standards adherence.
• Experience in reviewing and inputting into RAMS, temporary works proposals, and traffic management plans.
• Ability to actively promote a positive safety culture.
• Skilled in risk identification, constraint identification, and improvement opportunity identification.
• Proficient in reporting to senior leadership, outlining mitigation actions, and assessing forward risks.
• Dedicated to continuous improvement in logistics planning and execution.

Work Environment and Location

This is a full-time, site-based role located in Riyadh, Saudi Arabia. Mace is an inclusive employer and welcomes interest from a diverse range of candidates. The company is also open to discussing part-time, flexible, and hybrid working options if suitable within the role.

About the Role

AL-Khuraif is seeking an experienced Residential Compound and Leasing Manager to oversee the operations, leasing activities, and performance of a residential compound in Riyadh, Saudi Arabia. This full-time position requires a proactive individual with a strong background in property management to enhance occupancy, resident satisfaction, and rental growth. The role is crucial for maintaining high occupancy rates and supporting the financial objectives of the residential compound through professional property management and operational efficiency.

Key Responsibilities

• Manage the daily operations of the residential compound to ensure smooth and efficient functioning.
• Oversee all leasing activities, including property viewings, tenant follow-ups, and managing rental enquiries.
• Engage with potential tenants and corporate clients to convert enquiries into signed leases.
• Continuously monitor available units, occupancy levels, lease renewals, rental rates, and tenant turnover to optimize performance.
• Address resident enquiries, requests, and complaints promptly and professionally, managing move-in and move-out procedures.
• Coordinate essential facility services such as maintenance, housekeeping, security, and landscaping.
• Supervise on-site staff, contractors, and service providers to ensure quality and timely delivery of services.
• Conduct regular inspections of residential units, facilities, and common areas to maintain high standards.
• Ensure that all maintenance requests are completed properly and within stipulated timeframes.
• Implement strategies to improve the resident experience, supporting lease renewals and long-term occupancy.
• Maintain accurate and up-to-date records for leasing, residents, maintenance, and general operations.
• Prepare regular reports for management on occupancy, leasing performance, revenue, and operational status.

Qualifications and Requirements

• Must possess excellent English communication and writing skills.
• Must currently be based in Riyadh.
• Previous experience as a Residential Compound Manager, Property Manager, Leasing Manager, or in a similar role is essential.
• Proven track record in increasing occupancy rates and managing residential leasing activities effectively.
• Good understanding of residential property and facility operations.
• Strong sales, negotiation, leadership, and communication skills.
• Proficiency in Microsoft Office Suite and experience with property management systems.
• Previous experience managing an expat-friendly residential compound in Saudi Arabia is preferred.

Required Skills

• Property Management
• Tenant Relations
• Facility Operations
• Leasing
• Team Supervision
• Sales
• Negotiation
• Leadership
• Communication
• Microsoft Office
• Property Management Systems

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role involves direct management of residential compound operations and leasing activities.

About the Role

Monks is seeking a detail-driven Freelance Content Manager for a 2-3 month project in Riyadh. This role involves embedding within a major aviation client's digital ecosystem to oversee content planning, creation, and publishing. The position requires ensuring all platform and mobile app content is accurate, timely, and adheres to brand, regulatory, and UX standards. This is a full-time, embedded position requiring daily presence at the client's office, located near King Khalid International Airport.

Monks is committed to a secure recruitment process. Please note that Monks will never request payment or bank account information. Be cautious of fraudulent job postings. All applications must be submitted through the official website: ***************

Key Responsibilities

• Manage the end-to-end content authoring process for web and mobile app experiences, including page creation, updates, and structured content entry.
• Translate briefs, product updates, and marketing requirements into clear, user-focused content.
• Collaborate closely with UX, design, product, and development teams to maintain consistent messaging and ensure smooth content deployment.
• Ensure all content complies with aviation-specific regulations, safety standards, and compliance requirements.
• Maintain content calendars, manage version control, and develop documentation to support scalable workflows.
• Apply content best practices, including accessibility, SEO fundamentals, readability, and localization readiness.
• Perform quality assurance on content before release, verifying accuracy and functionality across various devices.
• Monitor performance insights to inform and support iterative content improvements.

Qualifications and Requirements

• A minimum of 3 years of experience in content management or digital content operations, preferably within a regulated industry.
• Hands-on experience with enterprise Content Management Systems (CMS) platforms and app content publishing tools.
• Strong writing and editing skills with the ability to adapt tone and style for different customer journeys.
• Familiarity with UX writing principles and mobile-first content standards.
• High attention to detail and strong organizational skills, with the ability to manage multiple parallel workflows effectively.
• Proven experience collaborating with cross-functional teams in fast-paced environments.
• A background in the aviation industry or experience working with global travel brands is considered a bonus.

Required Skills

• Content Management
• Digital Content Operations
• Enterprise CMS Platforms
• App Content Publishing Tools
• Writing and Editing
• UX Writing
• Mobile-first Content Standards
• Attention to Detail
• Organizational Skills
• Cross-functional Team Collaboration

Work Environment and Project Details

This is a full-time, embedded freelance position for a duration of 2-3 months. The role requires daily presence at the client's office, located in the Middle Oraija District of Riyadh, Saudi Arabia, near King Khalid International Airport. The project is within the digital ecosystem of a major aviation client.

About the Service Manager Role

Talentmatics is seeking a Service Manager to oversee and enhance customer service operations across Saudi Arabia. This role is responsible for driving service performance, achieving key service KPIs, and ensuring the effectiveness of the service team. The Service Manager will execute the service strategy, manage complex escalations, optimize dealer and service partner performance, and deliver a consistent, high-quality customer experience throughout the region. The position requires a proactive leader with a deep understanding of service operations and a commitment to customer satisfaction, playing a crucial role in problem-solving, continuous improvement, and fostering strong relationships with internal teams and external partners.

Key Responsibilities

• Manage the day-to-day customer service and technical service operations across assigned territories within Saudi Arabia.
• Ensure the achievement of critical service KPIs, including Response Time, Time to Repair (TTR), First Time Fix Rate (FTR), Repeat Complaints, and overall Customer Satisfaction.
• Drive consistency in service processes, escalation handling procedures, and reporting mechanisms to maintain high operational standards.
• Act as the primary senior escalation point for resolving complex customer and technical service issues, ensuring timely and effective solutions.
• Build and maintain strong, collaborative relationships with key customers, dealers, and channel partners to foster loyalty and improve service delivery.
• Lead the resolution of chronic issues by conducting thorough Root Cause Analysis (RCA), Post-Incident Reviews (PIR), and implementing effective corrective action plans.
• Monitor and actively improve the performance of dealers and service partners, focusing on manpower deployment, skill development, and overall capability.
• Ensure strict adherence to established service standards, response timelines, and quality expectations by all service partners.
• Support the capability building of dealers and partners through targeted training programs, regular audits, and performance reviews.
• Coordinate effectively with engineering, quality, supply chain, and OEM/GOEM teams to facilitate efficient issue resolution and product improvement.
• Support warranty management processes, failure analysis investigations, and the development and maintenance of service documentation.
• Provide valuable field insights and feedback to internal teams to support product enhancements and process improvements.
• Lead, guide, and mentor service engineers and regional service teams, fostering a culture of productivity, discipline, and customer-centricity.
• Drive the implementation of service initiatives and improvement programs rolled out by leadership, ensuring successful adoption and execution.

Qualifications and Experience

• Proven ability to manage customer escalations effectively.
• Demonstrated experience in managing dealer networks and service partner relationships.
• Experience in conducting Root Cause Analysis (RCA), Post-Incident Reviews (PIR), and generating comprehensive service reports.
• Strong analytical skills to identify trends, diagnose issues, and develop data-driven solutions.
• Effective communication and coordination skills, with the ability to liaise across various internal and external functions.
• A hands-on leadership approach with a strong execution-oriented mindset.
• A customer-focused attitude with a strong sense of ownership for execution and outcomes.
• Decisive and structured problem-solving capabilities.
• Ability to manage effectively under pressure and navigate multiple stakeholder demands.
• 5-10 years of relevant experience.

Required Skills

• Customer Service
• Technical Service
• Service Strategy Execution
• Escalation Handling
• Dealer/Service Partner Performance Management
• Customer Experience Management
• Root Cause Analysis (RCA)
• Post-Incident Review (PIR)
• Corrective Action Plans
• Engineering, Quality, Supply Chain, and OEM/GOEM Coordination
• Warranty Management
• Failure Analysis
• Service Documentation
• Team Leadership
• Product Knowledge
• Service Operations
• Field Service KPIs
• Customer Escalations
• Dealer Networks
• Analytical Skills
• Service Reporting
• Communication Skills
• Coordination Skills
• Leadership
• Execution-Oriented Mindset
• Customer Focus
• Problem-Solving

Work Environment and Travel

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a willingness to travel up to 50% of the time within Saudi Arabia.

About the Role

Amazon Web Services (AWS) is seeking a dynamic Sales Strategy and Operations Lead for Saudi Arabia to join its team in the Middle East. This role combines hands-on analytics with operational excellence, leveraging data analysis and modeling to support Sales Leaders and their teams. The position is crucial for maintaining business health and driving data-informed decisions across the region. It requires a blend of technical expertise and business acumen to analyze complex datasets from multiple sources, delivering critical reports and specialized business analyses that directly impact decision-making processes.

Role Context and Objectives

The Sales Strategy and Operations team at AWS is dedicated to supporting Sales Leadership and Operational teams in achieving organizational objectives and driving continuous improvements in field productivity. This team is responsible for delivering essential "run the business" operational cadences, building new mechanisms to support organizational growth and scale, and driving key organizational initiatives within the sales function.

Key Responsibilities

• Support Sales Leadership and Operational teams in achieving organizational objectives.
• Drive continuous improvements in field productivity.
• Own and deliver "run the business" operational cadences.
• Build new mechanisms to support organizational growth and scale.
• Drive key organizational initiatives within the sales function.
• Utilize data analysis and modeling to support Sales Leaders and their teams.
• Maintain business health and drive data-informed decisions across the region.
• Analyze complex datasets from multiple sources, combining technical expertise with business acumen.
• Deliver reports and conduct specialized business analyses that directly impact decision-making processes.

Qualifications and Experience

• A Bachelor's degree or equivalent.
• 10+ years of experience with Microsoft Excel for data manipulation and analysis.
• Proven experience developing and implementing systems and tools for CRM, variable compensation, revenue reporting, forecasting, and Salesforce automation.
• Experience defining, refining, and implementing sales processes, procedures, and policies.
• Experience using Salesforce or other CRM tools.
• Experience using Business Intelligence (BI) tools.
• Demonstrated experience presenting to senior leadership.

Location and Work Type

This full-time position is based in Riyadh, Saudi Arabia.

About the Role

Remat Al-Riyadh Development Co. is seeking an experienced Manager for its Security Services department. This role is responsible for the comprehensive oversight of security operations, ensuring high standards of safety and security across all facilities. The position is full-time and based in Riyadh, Saudi Arabia.

Key Responsibilities

• Oversee and manage daily security operations, including the implementation and enforcement of access control procedures.
• Lead incident response protocols, ensuring swift and effective resolution of security breaches and emergencies.
• Conduct risk assessments and audits to identify potential security vulnerabilities and ensure compliance with safety and security standards.
• Manage, lead, and mentor security teams, providing training and performance monitoring.
• Coordinate with internal and external stakeholders, including contractors and government entities.
• Monitor key performance indicators (KPIs) related to security operations and incident management, implementing corrective actions for continuous improvement.
• Provide support for project activities throughout their lifecycle, including mobilization and commissioning, ensuring operational readiness from a security perspective.

Qualifications and Requirements

• A Bachelor's degree in Engineering, Quality and Safety, or a related field.
• A minimum of 8 years of experience in Project Management, PMO Methodologies, Data & Reporting, or other relevant fields.
• Proven experience in industrial security.
• Demonstrated expertise in operational risk management.
• Solid experience in general operations management.
• Proficiency in access control systems and procedures.
• Experience in incident response management.
• Skilled in conducting comprehensive risk assessments and audits.
• Knowledge of and adherence to safety and security standards.
• Experience in managing and leading teams.
• Ability to conduct training and monitor team performance.
• Strong stakeholder coordination skills.
• Experience in monitoring KPIs and implementing corrective actions.
• Familiarity with supporting project activities such as mobilization and commissioning.
• Experience with ensuring operational readiness.
• Knowledge of Project Management principles.
• Understanding of PMO Methodologies.
• Experience with Data & Reporting in a security context.

Required Skills

• Industrial Security
• Operational Risk Management
• Operations Management
• Access Control
• Incident Response
• Risk Assessments
• Auditing
• Safety Standards Compliance
• Security Standards Compliance
• Team Management
• Training and Development
• Performance Monitoring
• Stakeholder Coordination
• KPI Monitoring
• Corrective Actions Implementation
• Continuous Improvement
• Project Activities Support
• Mobilization
• Commissioning
• Operational Readiness
• Project Management
• PMO Methodologies
• Data & Reporting
• Fluency in English (written and spoken)
• Fluency in Arabic (written and spoken)

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience in a relevant field, with a strong background in industrial security, operational risk management, and general operations.

About the Role

King Salman International Airport is seeking a Manager - Operational Readiness (ORAT) Planning to ensure the successful operationalization of new airport facilities and systems. This role is responsible for defining standards, assessing readiness, and orchestrating trials and training for a smooth operational launch, in alignment with regulatory and safety requirements.

Key Responsibilities

• Define comprehensive ORAT standards and operational requirements, developing stakeholder engagement strategies aligned with industry best practices and regulatory benchmarks.
• Conduct risk assessments, identify system requirements, and establish compliance frameworks for operational alignment across all airport functions.
• Design and deliver structured training programs to address skill gaps and ensure personnel are equipped to manage new operational processes.
• Execute facility-specific and full-scale operational trials to assess system functionality, performance metrics, and overall operational readiness.
• Track Key Performance Indicators (KPIs), evaluate ORAT implementation effectiveness, and refine processes post-opening for sustained operational efficiency.
• Ensure all operational activities align with aviation licensing standards, safety regulations, and risk mitigation frameworks.
• Establish stakeholder collaboration mechanisms, oversee occupancy planning, and set up control centers for issue resolution during the transition phase.

Qualifications and Requirements

• A Bachelor's Degree in Aerospace Engineering, Aviation Management, or an equivalent field is mandatory.
• A Master's Degree in Airport Operations, Aviation Management, or an equivalent field is preferred.
• A minimum of 5 years of experience in a similar role or equivalent is required.
• Proven experience in Operational Readiness (ORAT) is essential.

Required Skills

• Operational Readiness Planning and Execution

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, at King Salman International Airport.

About the Role

Dr. Nutrition is seeking a Q-Commerce and E-Commerce Specialist to join its team in Riyadh, Saudi Arabia. This role is designed for a professional with a solid understanding of both quick commerce and broader e-commerce environments, aiming to contribute to the company's online sales and operational efficiency.

As a Q-Commerce and E-Commerce Specialist, you will be responsible for managing and optimizing the company's presence on key platforms, ensuring efficient order fulfillment, and driving sales through strategic promotional activities. Your expertise in e-commerce trends and customer behavior will be utilized to enhance the digital strategy.

Key Responsibilities

• Manage and optimize operations on the Talabat and Instashop platforms.
• Resolve order issues efficiently to maintain smooth operations.
• Develop and implement promotional offers to drive sales and improve platform performance.
• Apply knowledge of quick commerce operations, including inventory management, rapid fulfillment processes, and customer satisfaction strategies.
• Utilize understanding of e-commerce trends, customer behavior analytics, and online marketing strategies for decision-making.
• Streamline operations and enhance efficiency by staying informed about the latest e-commerce tools and technologies.
• Collaborate with team members, vendors, and customers through effective communication.

Qualifications and Requirements

• More than 2 years of hands-on experience in Q-commerce and E-commerce.
• Proficiency in managing and optimizing operations on Talabat and Instashop.
• Demonstrated ability to efficiently resolve order issues.
• Skilled in developing and implementing promotional offers.
• In-depth understanding of quick commerce operations, including inventory management, rapid fulfillment, and customer satisfaction strategies.
• Strong grasp of E-commerce trends, customer behavior analytics, and online marketing strategies.
• Familiarity with current E-commerce tools and technologies.
• Excellent communication skills.

Required Skills

• Q-commerce
• E-commerce
• Talabat platform management
• Instashop platform management
• Order issue resolution
• Promotional offer creation and implementation
• Inventory management
• Rapid fulfillment strategies
• Customer satisfaction strategies
• E-commerce trends analysis
• Customer behavior analytics
• Online marketing strategies
• E-commerce tools and technologies
• Communication skills

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience in Q-commerce and E-commerce. The specialist will work within a team environment, contributing to the company's online operations.

About the Role

The Apple Retail Store Manager delivers an exceptional customer experience, bringing together the best of Apple and specialized expertise to help individuals achieve what they love. Apple is committed to fostering a culture where everyone feels they belong and is inspired to do their best, viewing inclusion as a shared responsibility.

Role Responsibilities

As an Apple Store Manager, you will lead, coach, and develop a team to deliver outstanding customer experiences. You will actively engage in customer interactions, guiding your team to achieve performance goals and business priorities. This role involves leading key objectives within specific store areas, as well as company-wide priorities, collaborating with others to implement strategies and achieve Apple's goals.

Key Tasks

• Lead a team, developing and empowering each member to achieve learning, growth, performance, and development goals.
• Assist in recruiting, training, and developing a diverse, high-performing team, ensuring retention.
• Actively participate in leading the store floor by engaging with team members and customers, modeling best practices, and ensuring business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, partnering with leadership, business partners, or HR as needed.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within designated functional areas.
• Maintain and adhere to company policies and procedures, protecting all company assets, including confidential business information, customer information, team member information, and financial information.
• Contribute to an inclusive environment by respecting individual differences and showing curiosity to learn.
• Embody Apple's values of inclusion and diversity in daily activities.
• Act as a role model in inclusive leadership behaviors, building and developing diverse teams and retaining them.
• Take necessary actions to create a safe, respectful, and inclusive environment for all team members.
• Perform other duties as assigned.

Qualifications and Requirements

• Ability to work a schedule that meets business needs, which may include evenings, weekends, and holidays in the store.
• Commitment to punctuality, in line with local laws, considering any approved accommodations.
• Proficiency in English and the local language, both written and spoken.
• Experience leading others in retail, sales, or a related field.

Required Skills

• Leadership
• Coaching and Mentoring
• Team Development and Retention
• Customer Experience Excellence
• Sales Acumen
• Recruiting and Training
• Store Floor Leadership
• Problem Solving and Conflict Resolution
• Decision Making
• Effective Communication
• Providing Feedback
• Integrity
• Ability to exceed goals and persevere in achieving them despite obstacles and setbacks.
• Ability to meet commitments and establish mechanisms to encourage others to do the same.
• Ability to build trust within the team and operate with a high level of integrity.
• Ability to make sound and timely decisions by asking questions, using analysis, experience, and judgment.
• Ability to adapt communication style to different audiences.
• Ability to provide support and guide others through challenges while remaining calm in a fast-paced retail environment.

Additional Details

This role is available full-time in Riyadh, Saudi Arabia. The role requires 2-5 years of experience in leading individuals within the retail, sales, or a similar field. Apple is committed to providing an inclusive work environment where everyone feels they belong, believing that accessibility is a fundamental human right.

About the Role

Supermicro® is a leader in advanced server, storage, and networking solutions, recognized as one of the fastest-growing companies among the top 50 tech companies in Silicon Valley. With unprecedented global expansion, the company is seeking an organized and proactive Office Manager to oversee daily operations in Riyadh, Saudi Arabia. This hands-on and essential role is the backbone of the Riyadh branch, ensuring a smooth, efficient, and welcoming work environment for local employees and teams. The position requires a blend of facilities management, local vendor coordination, and essential administrative support, with a strong understanding of Saudi corporate regulations and government relations.

This role is crucial for fostering a professional, organized, and collaborative office environment that aligns with Supermicro's values and the local business landscape. You will play an active role in supporting the company's growth and technological innovation in the global market.

Key Tasks and Responsibilities

• Oversee all office operations in Riyadh, including facilities management, maintenance, security, workspace setup, and vendor coordination to support a productive and professional work environment.
• Manage essential administrative functions such as reception, mail and package processing, office supplies, equipment management, and general office logistics.
• Support new employee onboarding and offboarding processes in collaboration with HR and regional leadership, including workspace preparation, access provisioning, IT coordination, and documentation.
• Build and manage strong relationships with local Saudi vendors and service providers for facilities, catering, transportation, IT support, and other essential services, ensuring high service standards.
• Coordinate internal and external meetings, client visits, training sessions, and company events held in Riyadh.
• Manage office budgets, track expenses accurately, process invoices, and provide regular operational reports to management.
• Ensure strict compliance with Saudi labor laws, health and safety standards, and company policies.
• Provide comprehensive administrative and executive support, including calendar management, travel arrangements, expense reporting, and acting as a liaison with the Europe, Middle East HQ and global teams.
• Contribute to fostering a positive, inclusive, and collaborative office culture that aligns with Supermicro's values and the local business environment.
• Handle confidential information with the utmost discretion and maintain organized physical and digital records.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Office Management, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in office management or senior administrative roles, preferably within a multinational tech company or a fast-paced GCC region environment.
• Work experience in or with Saudi Arabia or the broader Middle East region is strongly preferred.
• Excellent organizational skills, ability to multitask, and problem-solving skills with a keen attention to detail.
• Proficiency in English (written and spoken). Arabic language skills are highly preferred for effective communication with local stakeholders, vendors, and authorities.
• Proficiency in Microsoft Office 365 and comfort with modern office management tools.
• A good understanding of Saudi labor law, Saudization requirements, and local business practices is a plus.
• Strong communication skills with the ability to collaborate effectively with diverse international teams and local partners.
• High integrity, professionalism, and confidentiality when handling sensitive information.
• Flexibility and adaptability; availability outside standard business hours may be expected for events or urgent matters.

Core Competencies

• Facilities Management
• Vendor Coordination
• Basic HR Support
• Saudi Corporate Regulations
• Government Relations
• Administrative Functions
• Office Logistics
• Employee Onboarding
• Employee Offboarding
• Budget Management
• Expense Tracking
• Invoice Processing
• Operational Reporting
• Saudi Labor Regulations
• Health and Safety Standards
• Company Policies
• Administrative Support
• Executive Support
• Calendar Management
• Travel Arrangements
• Expense Reporting
• Office Culture Development
• Handling Confidential Information
• Record Keeping
• Microsoft Office 365 Proficiency
• Modern Office Management Tools
• Knowledge of Saudi Labor Law
• Understanding of Saudization Requirements
• Familiarity with Local Business Practices
• Interpersonal Skills
• Problem-Solving Abilities
• Attention to Detail
• Multitasking Capability
• Organizational Skills
• Communication Skills

Work Environment and Location

This is a full-time role requiring presence in Riyadh, Saudi Arabia. The position demands flexibility and adaptability, with availability outside standard business hours potentially expected for events or urgent matters.

About the Role

Christian Dior Couture is seeking a dynamic and experienced Boutique Manager to lead its prestigious Solitaire boutique in Riyadh, Saudi Arabia. This full-time role reports to the Boutiques Manager and is responsible for leading the sales team. The Boutique Manager will play a pivotal role in ensuring the boutique's market position by overseeing all aspects of the store's business, focusing on developing global sales, optimizing profitability, and cultivating a high-performing sales team. The ideal candidate will embody the six Dior values, attract, develop, and retain top talent, and serve as a key communicator between the boutique and Head Office, sharing best practices and building strategies for future success.

Key Responsibilities

• Develop global sales strategies and optimize boutique profitability.
• Attract, develop, and retain a team of highly competent individuals.
• Communicate effectively with Head Office and share best practices with key retail partners.
• Prepare the sales team for future challenges and contribute to strategic planning.
• Consistently exemplify the six Dior values in all professional interactions.
• Achieve annual sales goals and effectively manage the sales force to meet targets.
• Provide and inspire outstanding customer service.
• Assign monthly sales goals to associates and review their clientele development, including client books.
• Oversee merchandise placement and display preparation.
• Develop product knowledge for new hires in coordination with Buyers and the HR Team for induction.
• Ensure and develop visual merchandising in line with brand image, campaigns, stock levels, and local market demands.
• Conduct regular management meetings to review performance, operations, employee relations, and strategy.
• Oversee staffing and scheduling of associates, ensuring compliance with payroll budgets.
• Partner with HR to oversee the recruitment and hiring of boutique employees.
• Conduct orientation, train, coach, and manage all employees in daily tasks and sales maximization, including performance reviews and assessments.
• Coordinate and actively participate in in-store promotions, including seasonal sales, trunk shows, and contests.
• Develop the customer database by optimizing capture rates for each sale.
• Enhance customer sales service standards.
• Organize and coordinate events with Head Office to increase store traffic.
• Train the team on after-sales service to develop their personal client databases.
• Provide accurate reports, feedback, and recommendations to the Buying Team.
• Coordinate seasonal product trainings and product launches.
• Meet target stock rotations and sell-through rates.
• Optimize stock organization and allocate stock according to needs.
• Minimize stock losses.
• Adhere to and oversee compliance with established company policies and standards, including safekeeping of company funds and property, personnel practices, security, sales, and record-keeping procedures.
• Conduct regular inventory cycle counts and track conversion rates.
• Review operational reports and records to ensure adherence to company policies, monitor store profitability, and manage payroll budgets.
• Review Prêt-à-porter work pertaining to receiving, transfers, MOS/damages, and returns-to-vendor.
• Ensure adequate security measures are in place and that physical facilities comply with safety codes and ordinances.
• Conduct quarterly emergency procedures meetings with the entire staff and provide updated emergency contact lists to management and HR.
• Ensure proper communication channels exist between the store and Head Office.

Qualifications and Requirements

• Ability to effectively manage a multi-store network of luxury boutiques and leased properties.
• Ability to understand and apply all company policies and procedures.
• Ability to understand and apply all Human Resources Directives relating to progressive discipline, investigations, and documentation.
• Ability to operate all equipment necessary to perform the job.
• Ability to develop, motivate, and train a team, build relationships, and utilize workforce skills appropriately.
• Ability to recruit according to Dior standards.
• Ability to effectively delegate tasks and follow up with field managers.
• Ability to maintain a fair and consistent set of standards for the workforce.
• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• Ability to maintain records and documentation pertaining to the workforce.
• Ability to communicate clearly, concisely, and understandably, and to listen attentively to others, understand material, and provide instructions to all employees.
• Ability to understand and analyze financial details of the retail business.
• Ability to handle multi-million-dollar sales volume.
• Ability to work a full-time schedule including nights, weekends, and holidays.
• Ability to provide outstanding customer service in line with Dior expectations.
• At least 5 years of retail store management experience, preferably in a luxury product setting.

Required Skills

• Sales
• Team Management
• Customer Service
• Visual Merchandising
• Product Knowledge
• Stock Management
• Organization
• Management
• Retail Knowledge
• Customer Orientation
• Fashion Sensitivity
• Luxury Industry Knowledge
• Strong interpersonal, communication, organization, and follow-through skills.
• Sense of initiative and commercial creativity.
• Strong knowledge of the luxury industry with sensitivity consistent with the CD Brand.
• Perseverance and determination.
• Enthusiasm.
• Pride of belonging and passion for the product.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a commitment to working a schedule that includes nights, weekends, and holidays to meet business needs.

About the Role

W Hotels is seeking a Housekeeping Manager for its Riyadh, Saudi Arabia location. This management position is responsible for overseeing the daily operations of the Housekeeping department, and potentially Recreation/Health Club and Laundry services. The role is essential in ensuring that all guest rooms, public spaces, and employee areas are maintained to high standards of cleanliness and presentation, contributing to guest satisfaction and operational efficiency.

The ideal candidate will be a proactive leader capable of directing and motivating a team, conducting thorough inspections, and implementing corrective actions to maintain exceptional service quality. This role significantly contributes to achieving departmental financial goals while fostering a positive and productive work environment for the housekeeping team.

Key Responsibilities

• Oversee daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
• Direct and work alongside employees to ensure guest rooms, public spaces, and employee areas are impeccably clean and well-maintained.
• Conduct regular inspections of all areas and hold staff accountable for implementing necessary corrective actions.
• Verify that guest room status is communicated to the Front Desk in a timely and efficient manner.
• Prepare daily work assignments by obtaining lists of rooms to be cleaned immediately and identifying prospective check-outs or discharges.
• Manage inventory of stock to ensure adequate supplies are available for all operations.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand the impact of the department's operations on overall property financial goals and objectives, and manage to achieve or exceed budgeted goals.
• Ensure all employees have the proper supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to verify understanding and completion.
• Supervise daily Housekeeping shift operations and verify compliance with all housekeeping policies, standards, and procedures.
• Participate in departmental meetings and consistently communicate a clear and consistent message regarding departmental goals to achieve desired results.
• Utilize all available on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Establish and maintain open, collaborative relationships with employees and ensure they do the same with each other.
• Schedule employees according to business demands and track employee time and attendance.
• Ensure employees understand their expectations and operational parameters.
• Administer property policies fairly and consistently, ensuring disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Observe employee service behaviors and provide constructive feedback to individuals.
• Ensure employee recognition is actively practiced on all shifts and participate in an ongoing employee recognition program.
• Solicit employee feedback, maintain an "open door" policy, and review employee satisfaction results to identify and address employee problems or concerns.
• Participate in employee progressive discipline procedures.
• Celebrate successes and publicly recognize the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service and emphasize guest satisfaction during all departmental meetings, focusing on continuous improvement.
• Respond to and handle guest problems and complaints effectively.
• Strive for continuous improvement in service performance.

Qualifications and Requirements

• High school diploma or GED; 2 years of experience in housekeeping or a related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.

Required Skills

• Housekeeping
• Laundry operations
• Guest Satisfaction
• Budget Management
• Human Resources management
• Customer Service

Work Location and Type

This is a full-time, management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

About Marriott International

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company values the unique backgrounds of its associates and fosters an environment where all are welcomed and provided with access to opportunity. Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

TalentHUB announces its need for an experienced IT Manager to join a leading chain of sweets and bakeries in Riyadh, Saudi Arabia. The incumbent holds a full-time position and requires on-site presence, serving as a pivotal role in ensuring the operational stability of a growing network of branches across the Kingdom. The company relies on Point of Sale (POS), Enterprise Resource Planning (ERP), and integrated Inventory Management systems that demand continuous operation. The IT Manager will be responsible for the entire technical function, from infrastructure and cybersecurity to ensuring the continuous operation of POS systems, and will be directly accountable for branch continuity and overall operational stability. The specific company name will be disclosed after initial screening.

Role Responsibilities

This role is designed for an IT professional with hands-on experience in technology management for live, multi-branch retail or Food & Beverage (F&B) operations. The role demands a proactive approach, an understanding of the critical impact of system failures during peak hours, and the ability to ensure seamless integration of ERP and Inventory Management systems across multiple locations. The ideal candidate will lead a small IT team, act swiftly to resolve issues under operational pressure, and most importantly, anticipate and prevent problems before they impact the business. This role goes beyond mere ticket resolution; it's about driving business continuity through strategic IT management.

Key Tasks and Responsibilities

• Own full responsibility for the IT function across all company branches, including infrastructure, networks, POS, ERP, and end-user systems.
• Provide direct, hands-on support for POS and cashier systems to ensure 100% branch operational continuity.
• Maintain, update, and optimize the integration between ERP, POS, and Inventory Management systems to support daily workflows.
• Plan, develop, and improve branch network infrastructure and connectivity across the Kingdom.
• Lead and manage the IT team, including task delegation, performance supervision, and ensuring issue resolution within agreed Service Level Agreements (SLAs).
• Oversee the execution of IT projects, ensuring strict adherence to timelines, scope, and deliverables.
• Enforce best practices for data protection, information security, and cybersecurity across all IT systems.
• Proactively identify and escalate technical risks, acting as a technical partner with operations leadership.

Qualifications and Requirements

• Minimum of 5 years of IT leadership experience.
• At least two years of this experience must include IT management for multi-branch retail, F&B, or sweets/bakery operations; this is a mandatory requirement.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Hands-on operational experience with POS systems, ERP platforms (*, Oracle, SAP, Microsoft Dynamics, or Odoo), and branch network infrastructure. This implies actual usage and management, not just exposure through vendors.
• Proven track record of success in system integration between POS, ERP, and inventory systems, with measurable improvements in uptime or operational efficiency.
• Demonstrated ability to effectively lead a small IT team under operational pressure and within tight timeframes.
• Working knowledge of cybersecurity standards, data protection, and information security best practices.
• Proficiency in English is required for vendor management and company reporting.
• Working knowledge of Arabic is a strong advantage, given the nature of interaction with branches and the team.
• The candidate must be based in Riyadh or willing to relocate.

Required Skills

• Proficiency in managing and supporting POS systems.
• Experience with ERP platforms (*, Oracle, SAP, Microsoft Dynamics, Odoo).
• Experience in branch network infrastructure and connectivity.
• Proven ability in system integration, especially between POS, ERP, and inventory.
• Strong understanding and application of cybersecurity principles.
• Knowledge of best practices in data protection and information security.
• Effective team leadership and management skills.
• Strong problem-solving capabilities, especially under pressure.
• Ability to perform effectively under operational pressure and tight deadlines.

Job Details

Job Title: IT Manager

Company: TalentHUB

Location: Riyadh, Saudi Arabia

Employment Type: Full-time

Required Experience: 10+ years (including at least 2 years in IT management for multi-branch retail or F&B operations).

About the Role

ECEC East Consulting Engineering Company is seeking a Senior Facility & Support Services Specialist to join their team in Riyadh, Saudi Arabia. This role is responsible for overseeing and coordinating all aspects of facility operations, maintenance, and support services to ensure business continuity and maintain a safe, efficient, and high-quality workplace environment across all company locations. The position reports to the People & Culture Director and supports operational excellence through diligent monitoring of maintenance activities, effective vendor coordination, and strict adherence to company standards and service expectations.

As a Senior Specialist, you will manage day-to-day operations, ensuring the readiness of various facilities including offices, accommodations, and warehouses. You will coordinate with internal stakeholders to meet operational needs and manage external relationships with vendors and contractors to uphold service levels and operational requirements.

Key Responsibilities

• Oversee day-to-day facility and workplace operations, ensuring the readiness of offices, accommodations, warehouses, and operational support areas.
• Coordinate with internal stakeholders to effectively address operational requirements and ensure seamless functioning of facilities.
• Manage and coordinate preventive and corrective maintenance activities for all company facilities.
• Follow up with contractors and technical service providers to ensure the timely and satisfactory completion of maintenance tasks.
• Monitor the condition of assets and support the planning and execution of maintenance initiatives.
• Coordinate and monitor the performance of external vendors and service providers, ensuring compliance with service level agreements.
• Support initiatives for service evaluation and vendor performance improvement to enhance service delivery.
• Facilitate the delivery of workplace and operational services that contribute to an enhanced employee experience.
• Coordinate requests for transportation, accommodation, and other essential support services for employees.
• Contribute to service improvement initiatives and efforts aimed at increasing operational efficiency.
• Ensure strict compliance with company policies, operational procedures, and relevant regulations.
• Support facility inspections and oversee the implementation of corrective actions to address any identified issues.
• Escalate operational risks to management and actively support business continuity efforts.
• Prepare comprehensive operational and performance reports, tracking Key Performance Indicators (KPIs).
• Recommend and implement improvement actions based on performance data and operational analysis.
• Support digitalization and process enhancement initiatives within facility and support services operations.

Qualifications and Requirements

• Bachelor’s Degree in Business Administration, Facility Management, Engineering, or any related discipline.
• Minimum of 5 years of experience in Facility Management, Operations, or Corporate Support Services.
• Proven experience in coordinating contractors and service providers.
• Experience working within the Saudi Arabian market is preferred.
• Possession of FMP (Facility Management Professional) certification is desirable.
• HSE-related certifications are considered an advantage.

Required Skills

• Facility Operations Coordination
• Maintenance Planning
• Vendor Management
• Procurement Coordination
• Reporting & Analysis
• Proficiency in Microsoft Office Suite
• Experience with ERP Systems
• Stakeholder Management
• Strong Communication & Influence skills
• Problem Solving abilities
• Commitment to Operational Excellence
• A proactive approach to Continuous Improvement
• Digital Mindset
• Effective Collaboration skills

Work Environment and Relationships

This is a full-time position based in Riyadh, Saudi Arabia. The Senior Facility & Support Services Specialist will work closely with internal stakeholders including People & Culture, Procurement, Finance, Project Teams, HSE, and Corporate Functions. External relationships will involve Vendors, Contractors, Maintenance Providers, and Government Authorities as needed. The role involves coordinating daily operational activities, monitoring vendor and contractor execution, recommending service improvements, and following up on operational performance. Higher approval is required for contract approvals, major expenditures, policy changes, and high-impact operational decisions.

Performance Metrics

Key Performance Indicators (KPIs) for this role include Facility Availability Rate, Preventive Maintenance Compliance, Employee Service Satisfaction, Service Request Closure Time, Vendor Performance Score, Compliance & Safety Performance, and Operational Service Efficiency.

About the Role

W Hotels is seeking a Housekeeping Manager for its Riyadh location. This management position is responsible for the daily operations of the Housekeeping department, with potential oversight of Recreation/Health Club and Laundry services. The role is essential in maintaining high standards of cleanliness and presentation across guest rooms, public spaces, and employee areas, directly impacting guest satisfaction and operational efficiency.

Key Responsibilities

• Oversee and manage daily shift operations for the Housekeeping department, ensuring adherence to all standards and procedures.
• Direct and collaborate with team members to ensure guest rooms, public spaces, and employee areas are clean and well-maintained.
• Conduct daily inspections of guestrooms and public areas, holding individuals accountable for necessary corrective actions.
• Ensure timely and efficient communication of guest room status to the Front Desk.
• Prepare daily work assignments based on room cleaning priorities and anticipated check-outs.
• Manage inventory of housekeeping supplies to maintain adequate stock levels.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand and manage the department's contribution to overall property financial goals, aiming to meet or exceed budgeted targets.
• Verify that all employees have the necessary supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to ensure understanding and completion.
• Participate in departmental meetings, conveying clear and consistent messages regarding departmental goals.
• Utilize on-the-job training tools to train new room attendants and provide necessary follow-up.
• Establish and maintain open, collaborative relationships with employees, fostering a similar environment within the team.
• Schedule employees according to business demands and track employee time and attendance.
• Ensure employees understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition programs are active on all shifts and participate in ongoing recognition efforts.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to address concerns.
• Participate in employee progressive discipline procedures.
• Celebrate team successes and publicly recognize the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and effectively handle guest problems and complaints.
• Strive for continuous improvement in service performance.

Qualifications and Requirements

• High school diploma or GED required, along with 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.

Required Skills

• Housekeeping operations management
• Laundry operations management
• Ensuring guest satisfaction
• Budget management
• Human Resources management
• Customer service excellence

Work Environment and Location

This is a full-time, on-site management role located in the Financial District of Riyadh, Saudi Arabia. The position is part of the Housekeeping & Laundry job category.

W Hotels is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. We are dedicated to non-discrimination on any protected basis.

About the Role

Fortinet is seeking a highly organized and detail-oriented HR Talent Operations Partner to join our team. This role will primarily support Saudi Arabia and the broader EMEA region, acting as a crucial point of contact for employees and managers on a wide range of HR-related matters. You will be instrumental in ensuring the smooth and compliant execution of HR operations, contributing to a positive employee experience and efficient organizational functioning.

Role Context and Location

This full-time position is based in Riyadh, Saudi Arabia. The role requires a professional with 5-10 years of experience in HR operations, particularly within international environments. The ideal candidate will possess a strong understanding of local Saudi Arabian labor laws and government portal management, alongside a broad knowledge of HR best practices across different regions.

Key Responsibilities

• Serve as the primary point of contact for employees and managers regarding HR-related inquiries and support needs.
• Provide comprehensive HR support and administration, including managing offboarding processes and payroll-related operations.
• Oversee the end-to-end hiring process, managing both PEO vendor engagements and direct employment within the Saudi entity, ensuring strict adherence to local legal requirements.
• Execute established hiring, onboarding, and administrative processes with a high degree of accuracy and timeliness, ensuring all deadlines are consistently met.
• Coordinate effectively with internal stakeholders, external vendors, and candidates to facilitate a seamless hiring experience and a smooth transition into the organization.
• Accurately enter and audit data within the Human Resources Information System (HRIS).
• Ensure a thorough understanding and clear communication of all relevant compliance and local legal requirements.
• Document all HR actions by completing necessary forms, reports, and records.
• Manage end-to-end immigration and mobility processes, ensuring full compliance with relevant regulations and meeting strict visa application deadlines.
• Build and maintain professional relationships with external vendors, collaborating effectively to ensure adherence to internal procedures, service standards, and agreed timelines.
• Identify existing process gaps and inefficiencies, recommending and implementing improvements to enhance operational effectiveness.
• Manage benefits enrollments and provide assistance with related employee queries.
• Offer ad-hoc support to the EMEA HR team as required.
• Contribute to ongoing EMEA HR projects.
• Provide support to other regions as needed.

Required Qualifications and Experience

• Proven experience delivering HR support in international environments.
• Demonstrated ability to manage government-related portals, specifically QIWA.
• Strong analytical and problem-solving abilities with a keen eye for detail.
• Highly organized with exceptional multitasking capabilities, able to manage competing priorities efficiently.
• A collaborative and adaptable team player, comfortable working in dynamic, fast-paced settings.
• Proficiency in HRIS platforms and a wide range of software tools, including Microsoft Word, Excel, Outlook, and PowerPoint. Experience with Oracle HRIS would be advantageous.
• Ability to thrive in environments with shifting priorities and evolving responsibilities.
• Demonstrated ability to manage multiple end-to-end HR processes simultaneously, such as onboarding, offboarding, and employee engagement initiatives.
• Capability to execute tasks and deliver results within tight deadlines.

Essential Skills

• Excellent written and verbal communication skills.
• HR support and administration.
• Offboarding processes.
• Payroll-related operations.
• Hiring process management.
• Compliance with local requirements.
• Onboarding processes.
• Administrative processes.
• Data entry and auditing in HRIS.
• Understanding and communication of compliance and local legal requirements.
• Documentation of HR actions.
• Immigration and mobility management.
• Management of visa application deadlines.
• Relationship management with external vendors.
• Process improvement identification.
• Benefits enrollment management.
• HR support in international environments.
• Management of government-related portals (*, QIWA).
• Analytical skills.
• Problem-solving abilities.
• Attention to detail.
• Organization and multitasking capabilities.
• Teamwork and adaptability.
• Proficiency in HRIS platforms.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with Oracle HRIS is advantageous.
• Ability to manage end-to-end HR processes.
• Experience with employee engagement initiatives.
• Ability to deliver results within tight deadlines.