Full-time موظف مكتب استعلامات Jobs in Saudi Arabia

About the Role

Shangri-La Jeddah, a new luxury hotel located on the Jeddah Waterfront along the Red Sea, is seeking a dedicated Residence Guest Service Associate. This role is key to delivering exceptional guest experiences, focusing on smooth registration, efficient check-out, and attentive guest support. You will be part of a dynamic environment setting a new standard for luxury in Jeddah, offering stylish accommodations, innovative dining, and family-friendly amenities. As a Residence Guest Service Associate, you will be a primary point of contact for guests, ensuring their arrival and departure are seamless and memorable. This position requires a proactive approach to guest needs and a commitment to upholding Shangri-La's high hospitality standards. The role is suited for individuals passionate about service and eager to develop within the hospitality industry.

Key Responsibilities

• Manage guest registration and check-out processes efficiently and courteously.
• Handle cashiering duties and foreign exchange transactions accurately.
• Provide assistance for guest queries and requests, ensuring prompt resolution.
• Monitor and check supplies to ensure sufficient stock for expected business within the shift and for the day.
• Prepare necessary documents, such as registration forms and welcome folders, prior to guest arrivals to facilitate a smooth check-in experience.
• Welcome guests warmly as they approach the reception desk.
• Review OPMS (On-Property Management System) records to access guest history and note any specialized instructions.
• Assist guests in completing registration forms, verifying that all essential details are included.
• Direct guests to the appropriate lifts and coordinate with Concierge staff for seamless guest flow.

Qualifications and Requirements

• A minimum of 1 year of working experience in a hotel environment.
• Fluency in both written and spoken English, in addition to the Arabic language.
• A pleasant, friendly, and cheerful attitude.
• This position is open to Saudi Nationals only.

Required Skills

• Guest Registration
• Guest Check-out
• Cashiering
• Foreign Exchange
• Assistance with Guest Queries/Requests
• Stock Management
• Document Preparation
• Guest Welcome
• OPMS Records Management
• Guest History Management
• Specialized Instructions Management
• Registration Form Assistance
• Coordination with Concierge Staff

Work Environment and Location

This full-time position is based in Jeddah, Makkah, Saudi Arabia, with Shangri-La Group. The role operates within a luxury hotel setting, contributing to a team focused on providing high standards of guest service.

About the Role

Rotana Hotels is seeking Front Desk Agents for its Makkah, Saudi Arabia location. This full-time position is central to delivering professional and customer-focused service, ensuring guests have a memorable experience from arrival to departure. As a Front Desk Agent, you will be the primary point of contact for guests, representing the hotel's commitment to high service standards.

Key Responsibilities

• Provide prompt, courteous, and efficient service to all guests, aiming for high customer satisfaction through personalized service from arrival to departure.
• Personally greet guests by name, if known, and escort them to their rooms to ensure they feel expected and welcomed.
• Conduct in-room and hotel familiarization tours and assist guests with inquiries and requests regarding hotel activities.
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to respond to guest queries.
• Stay aware of daily rate levels and occupancy levels.
• Administer Front Desk cashiering standards accurately and comply with all established systems, policies, and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain guest privacy by ensuring no guest details are disclosed.
• Demonstrate a complete understanding of the hotel's policies, procedures, and service standards, and possess full knowledge of hotel facilities and events.

Qualifications and Requirements

• A degree in hospitality is ideally required.
• Previous experience in a hotel's Front Office Department is essential.
• Excellent written and verbal English communication skills are mandatory.
• Knowledge in an additional language is a significant advantage.
• Strong interpersonal and problem-solving abilities are essential.
• Must be computer literate.
• Previous experience with Opera is an advantage.
• The ideal candidate will be customer-driven with a proactive personality.
• An outgoing, charismatic, and approachable character is desired.
• Ability to work well under pressure in a fast-paced environment.
• A team player who thrives in working with multi-cultural teams and guests.

Required Skills

• Customer Service
• Communication (Written and Verbal)
• Interpersonal Skills
• Problem Solving
• Computer Literacy
• Opera (PMS System)
• Teamwork
• Adaptability
• Customer Focus
• Taking Responsibility
• Recognizing Differences

Work Environment and Details

This is a full-time position based in Makkah, Makkah Province, Saudi Arabia. The role requires individuals who can work effectively in a fast-paced environment and contribute positively to a multi-cultural team and guest base.

About the Role

Ghithaa is seeking a dedicated Customer Service Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is designed for individuals committed to delivering high-quality customer experiences and resolving issues effectively. The ideal candidate will manage customer interactions across various communication channels, ensuring adherence to company procedures and service standards.

Key Responsibilities

• Handle customer inquiries and provide support via phone, live chat, direct messages, and social media platforms.
• Respond promptly and professionally to all customer requests, maintaining a consistent and high-quality experience across all channels.
• Manage and resolve customer complaints with patience and empathy.
• De-escalate challenging customer interactions and provide solutions aligned with company policies.
• Adhere strictly to customer service playbooks, quality guidelines, and standard operating procedures (SOPs).
• Ensure all communications align with the company's tone, policies, and service standards.
• Maintain consistency in communication style and case handling.
• Accurately categorize and log all customer interactions, maintaining records of conversations, issues, and resolutions.
• Escalate complex cases to appropriate teams following defined workflows.
• Meet defined Key Performance Indicators (KPIs), including response time, resolution time, and customer satisfaction metrics.
• Continuously improve performance based on feedback and quality reviews.

Qualifications and Requirements

• Minimum of 1 year of experience in Customer Service or Customer Support roles.
• Fluent in English, both spoken and written.
• Strong communication and interpersonal skills for effective customer engagement.
• High emotional intelligence and the ability to handle difficult customers with patience and understanding.
• A problem-solving mindset with a focus on achieving customer satisfaction.
• Proven ability to multitask and manage multiple conversations and inquiries simultaneously across different channels.

Required Skills and Tools

• Customer Service and Customer Support expertise.
• Effective Communication and Interpersonal Skills.
• High Emotional Intelligence.
• Problem-solving capabilities.
• Multitasking proficiency.
• Proficiency in CRM systems, ticketing tools, or customer support platforms.
• Experience managing conversations across phone, live chat, and social media platforms.
• Familiarity with tracking tools such as Google Sheets or internal dashboards.
• Ability to follow structured workflows and documentation systems, including playbooks, SOPs, and knowledge bases.

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 year of experience in customer service or support functions.

About the Role

Shangri-La Jeddah, a new hotel located on the Jeddah Waterfront, is seeking a Service Associate - Reservation Agent. This role is integral to providing a high level of customer service, optimizing booking opportunities, and managing telephone sales and reservations for all Food and Beverage outlets. The position requires embodying the Shangri-La philosophy through service delivery, a positive attitude, and strong team spirit.

Role Context and Responsibilities

As a Reservation Agent, you will be a primary point of contact for guests, significantly influencing their experience. A key aspect of this role involves mastering the hotel's room product, including its layout, features, benefits, and amenities, to effectively match room types with guest requirements. Understanding the hotel's rate structure and public offers, and communicating their perceived value, is essential. You will also be knowledgeable about the hotel's facilities and services, actively promoting them to potential bookers and staying updated on any changes or new developments.

• Master the room product in terms of layout, physical attributes, benefits, and amenities, effectively differentiating room types to match specific guest needs.
• Be fully conversant with the hotel's rate structure, particularly public rate offers, and highlight the 'unique perceived value(s)' of an offer during the selling process.
• Be well-versed with the facilities and services offered by the hotel and take every opportunity to promote these to bookers.
• Keep well-informed of changes or new developments in the hotel product.
• Reflect the Shangri-La philosophy by providing a high quality of service to customers, adopting a positive attitude, and maintaining the team spirit at the highest level.
• Handle incoming reservation requests and correspondence, confirming or regretting bookings based on the Availability, Rates & Inventory (ARI) strategy in place, ensuring prompt turn-around responses.
• Work collaboratively with other departments to ensure all customer needs are met.
• Undertake other duties and responsibilities as required by Management.

Qualifications and Requirements

• At least 1 year of working experience in a hotel environment.
• Ability to work long hours and in different shifts, demonstrating flexibility in covering shifts.
• Fluency in both English and Arabic, both written and spoken.
• Proficiency in Microsoft programs, including Excel and Word.
• A keen attention to detail.
• A passion for delivering great customer service.
• A professional telephone manner and excellent communication skills.
• Strong administration and organizational skills.
• Intermediate computer proficiency.
• A collegiate-level degree.
• Previous experience in a Reservations environment is considered a plus.
• A strong team player mentality.

Required Skills

• Customer Service
• Communication Skills (Arabic and English)
• Telephone Manner
• Computer Proficiency (Microsoft Excel, Microsoft Word)
• Attention to Detail
• Administration and Organizational Skills
• Team Player

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. Shangri-La Group offers a workplace that supports professional growth with structured learning and development pathways. The company fosters inclusion, respect, and diversity, creating a secure environment. This is an equal opportunity employer.

About the Role

Amazon is seeking a Delivery Station Liaison (DSL) to join its team in Jeddah and Makkah, Saudi Arabia. The DSL is responsible for resolving delivery issues at the station level to ensure customer satisfaction. This role contributes to improving logistics operations and customer order fulfillment, directly impacting the customer experience.

Role Context

The Delivery Station Liaison operates within Amazon's last-mile delivery operations, based at a logistics warehouse. This position serves as the primary point of contact within the station to communicate directly with customers regarding their deliveries, addressing and resolving challenges to ensure orders reach their destination as promised.

Key Responsibilities

• Communicate directly with customers via telephone to address delivery-related concerns, demonstrating empathy and building trust.
• Conduct investigations with customers to remove delivery barriers and provide accurate delivery expectations.
• Maintain attention to detail in managing cases and issues.
• Proactively identify and implement solutions to problems with minimal guidance.
• Establish and foster collaborative working relationships with internal workgroups through face-to-face interactions and virtual correspondence.
• Communicate operational barriers and contribute to solution development with senior leadership.
• Navigate and utilize multiple online platforms and technology systems in a fast-paced environment.
• Manage workload effectively within restricted timeframes to ensure timely resolution of delivery issues.
• Action parcels that have failed delivery by receiving correspondence from Customer Service or Delivery Service Partners (DSPs).
• Reach out to customers to provide updates on failed or potentially failed deliveries.
• Work with customers and DSPs to find solutions for same-day delivery or successful delivery on the next attempt.

Qualifications and Requirements

• Experience in prioritizing and handling multiple assignments simultaneously while meeting deadlines.
• Experience working in fast-paced, high-tech environments and managing workload effectively, even during stressful situations.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Fluency in speaking, writing, and reading English, with the ability to take direction in English.
• Fluency in speaking, writing, and reading Arabic.
• Advanced and adaptable interpersonal communication skills.
• Familiarity and IT proficiency with multiple web browsers, database searching tools, and instant messenger applications.
• Effective communication skills and the ability to build lasting professional relationships.
• Experience building strategic relationships with stakeholders, including communicating and collaborating across different teams and functions.
• Experience in an operational environment such as logistics, retail, hospitality, or customer service.

Required Skills

• Communication
• Microsoft Office Suite (Outlook, Word, Excel)
• Web Browsers
• Database Searching
• Instant Messenger Tools

Work Environment and Schedule

This is a full-time position requiring a flexible schedule of 40+ hours per week. The role operates within an environment where noise levels can vary and may be loud, with appropriate hearing protection provided. The position is located in Jeddah and Makkah, Saudi Arabia.

About the Role

Everhires is seeking Restaurant Staff to join a hospitality company in Jeddah. This company focuses on premium coffee experiences, fresh bakery products, and delivering exceptional customer service. They aim to create a welcoming atmosphere through high-quality food, specialty coffee, and memorable guest experiences, driven by a commitment to quality, teamwork, and attention to detail.

This is a full-time opportunity located in Jeddah, Makkah, Saudi Arabia. The company is looking for individuals with 2-5 years of experience to contribute to various roles within their establishment.

Key Responsibilities

• Welcome guests professionally and manage seating arrangements to ensure a smooth service flow (Reception/Host).
• Supervise daily floor operations, support service staff, and uphold customer service standards in a busy coffee shop environment (Captain).
• Prepare and serve specialty coffee beverages with precision, including espresso preparation and latte art (Barista).
• Assist the Pastry Chef in preparing pastries and desserts, contributing to kitchen operations while adhering to quality and hygiene standards.
• Support daily bakery operations by assisting with dough preparation, baking, and general pastry production.

Qualifications and Requirements

• Previous experience in a hospitality setting is preferred for the Reception/Host role.
• Demonstrated experience in espresso preparation and latte art is required for the Barista position.
• Basic experience in dough preparation, baking, and pastry production is necessary for the Bakery Assistant role.

Required Skills

• Exceptional customer service and strong communication abilities.
• Proficiency in espresso preparation and latte art.
• Knowledge of specialty coffee standards.
• Skills in pastry preparation and dessert production.
• Adherence to hygiene standards.
• Competence in dough preparation and baking.

Work Environment and Details

The role is based in Jeddah, Makkah, Saudi Arabia. This is a full-time position. The company is seeking candidates with 2-5 years of experience in relevant hospitality roles.

About the Role

Abunayyan Holding is seeking a customer-focused and commercially driven Parts Sales & Service Representative (PSSR) to join its Aftermarket team. This role is critical in driving spare parts and service sales, supporting internal service operations, managing key customer accounts, and ensuring exceptional customer satisfaction. The PSSR acts as a vital link between customers, service teams, and parts operations, aiming to maximize aftermarket revenue while delivering timely technical and commercial support. This position also involves providing leadership and support to the PSSR team and contributing to the achievement of sales and profitability objectives. The company operates within the Heavy Machinery, Construction Equipment, and Industrial Equipment industries, and this role is situated within a Strategic Business Unit (SBU) of Abunayyan Holding Company, specifically in the Spare Parts Sales / Aftermarket Services department.

Key Responsibilities

• Promote and sell genuine spare parts, accessories, and aftermarket solutions to both retail and internal customers.
• Ensure prompt and accurate fulfillment of parts orders while maintaining high levels of customer satisfaction.
• Identify opportunities for cross-selling and upselling spare parts, accessories, and service solutions.
• Provide technical assistance and product recommendations to customers and service personnel.
• Support the achievement of parts sales targets, revenue growth, and profitability objectives.
• Work closely with Service Technicians and Service Advisors to ensure the timely availability of required parts and accessories.
• Process service-related parts requests efficiently to minimize equipment downtime.
• Assist service teams in identifying appropriate spare parts and technical solutions for maintenance and repair activities.
• Coordinate special orders, backorders, and urgent requirements while ensuring effective communication with all stakeholders.
• Notify service teams upon receipt of special-order or backordered items.
• Build and maintain strong relationships with retail customers, fleet owners, contractors, and key accounts.
• Conduct regular customer visits and follow-up activities to identify business opportunities and strengthen customer loyalty.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Deliver exceptional customer service and act as a trusted advisor on parts and service solutions.
• Collect customer feedback and market intelligence to improve service delivery and business performance.
• Support and guide the PSSR team in achieving sales objectives and closing business opportunities.
• Manage strategic and key customer accounts to drive long-term business growth.
• Assist in developing account plans and aftermarket sales strategies.
• Collaborate with management to identify opportunities for customer retention and market expansion.
• Prepare quotations, pricing proposals, and commercial offers in accordance with company policies.
• Ensure compliance with cash, credit, and payment processing procedures.
• Maintain accurate customer records, sales reports, and transaction documentation.
• Monitor customer purchasing trends and proactively identify opportunities to increase sales.

Qualifications and Requirements

• A High School Diploma, Technical Diploma, or equivalent qualification is required.
• Additional technical certifications related to heavy equipment, machinery, or aftermarket services will be considered an advantage.
• A minimum of 3 years of experience in Spare Parts Sales, Aftermarket Services, Customer Service, or a related field is essential.
• Experience within the Heavy Machinery, Construction Equipment, Industrial Equipment, Automotive, or Fleet Maintenance industries is preferred.
• A proven track record in customer relationship management and aftermarket sales is necessary.

Required Skills

• Spare Parts Sales
• Aftermarket Services
• Customer Service
• Key Account Management
• Commercial Negotiation
• CRM Systems
• ERP Applications
• Inventory & Parts Management
• Aftermarket Sales Processes
• Customer Service Excellence
• Aftermarket Business Development
• Technical Product Knowledge

Work Environment and Location

This is a full-time position based in the Makkah region, with potential responsibilities spanning Jeddah, Makkah, and Riyadh. The role operates within the Spare Parts Sales / Aftermarket Services department of Abunayyan Holding.

• Reception & Office Coordination:
  Manage the day-to-day reception tasks including welcoming visitors, managing calls and emails, coordinating meeting rooms, and acting as a resource for office queries.
• Executive Assistant Support:
  Support three executives by handling calendar management, meeting coordination, preparing documents, managing travel bookings, and overseeing expenses and reporting.
• Administration & Organization:
  Maintain digital and paper filing systems, support onboarding logistics for new employees, assist with miscellaneous projects, and ensure confidentiality.

• Experience in a receptionist, EA, or office support role.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Strong organizational skills and a degree or relevant experience.
• 4+ years of relevant work experience.

• Experience supporting multiple executives and working in a corporate environment.
• Fluent in both English and Arabic.

About the Role

The First Group Hospitality is seeking a Reservations Agent, specifically a Saudi National, to join their team in Jeddah, Makkah, Saudi Arabia. This role is essential for managing guest reservation inquiries, processing bookings, and delivering customer service to optimize room revenue and ensure guest satisfaction. As a primary point of contact for potential guests, the Reservations Agent will accurately record all reservations while promoting the resort's facilities, services, and special offers. The First Group Hospitality is a Dubai-headquartered hospitality management company with extensive experience in hotel operations, asset management, and F&B strategy, known for its tailored solutions to enhance efficiency and revenue.

This position is based in Jeddah, within the Silver Sands Beach community. The Reservations Agent will play a key role in upholding the service standards at this location.

Key Responsibilities

• Handle incoming reservation requests via phone, email, the resort's website, and online travel agents (OTAs).
• Process room reservations accurately and efficiently within the Property Management System (PMS).
• Provide guests with comprehensive information regarding room types, rates, packages, resort facilities, and local attractions.
• Upsell room categories, packages, dining experiences, and resort activities to maximize revenue.
• Monitor room availability and suggest suitable alternatives when requested accommodations are unavailable.
• Maintain precise guest profiles and reservation records.
• Process reservation modifications, cancellations, and special guest requests in accordance with resort policies.
• Collaborate with Front Office, Housekeeping, Sales, and other relevant departments to meet guest requirements.
• Respond promptly and professionally to all guest inquiries and address complaints.
• Ensure strict adherence to resort reservation procedures and rate policies.
• Assist in the preparation of reservation reports and occupancy forecasts.
• Stay updated on current promotions, seasonal packages, and resort offerings.

Qualifications and Requirements

• Previous experience in reservations, front office operations, customer service, or the hospitality industry is preferred.
• Familiarity with hotel reservation systems and Property Management Systems (PMS) such as Opera, Fidelio, or similar platforms is advantageous.
• Excellent verbal and written communication skills are essential.
• Strong customer service and sales skills are required.
• Ability to perform effectively under pressure and manage multiple tasks simultaneously.
• Good organizational skills and attention to detail are necessary.
• Proficiency in Microsoft Office applications is expected.
• Flexibility to work various shifts, including weekends and public holidays, is required.

Required Skills

• Reservations
• Front Office Operations
• Customer Service
• Hospitality Management
• Hotel Reservation Systems
• Property Management Systems (PMS)
• Opera
• Fidelio
• Verbal and Written Communication
• Sales Skills
• Organizational Skills
• Attention to Detail
• Microsoft Office Applications

Work Environment and Details

This full-time position is located in Jeddah, Makkah, Saudi Arabia. The role requires a Saudi National. Experience of 0-1 year in a relevant field is preferred.

About the Role

Andaz Hotels is looking for a committed and talented Receptionist (Copeiro/Steward) to join its team in Mecca. This role plays a key part in the smooth operation of the kitchen and food and beverage departments, ensuring the highest standards of cleanliness, organization, and support for the operations teams, in line with Andaz's values and the brand's level of excellence.

The Andaz Makkah Hotel is an important addition to the growth of the Hyatt brand in the region, offering a luxurious lifestyle experience in the heart of the holy city. As an urban resort, Andaz Makkah invites guests to immerse themselves in the local culture and experience the true essence of Mecca.

Key Tasks and Responsibilities

• Washing, drying, storing, and organizing crockery, cutlery, kitchen equipment, and service items, strictly adhering to hygiene and food safety standards.
• Ensuring the general cleanliness of the kitchen, service areas, and adjacent areas, in accordance with internal standards and health authority requirements.
• Supporting chefs and customer reception teams in operational tasks and projects as needed.
• Maintaining storerooms, refrigerators, staff dining areas, and all food and beverage areas in a clean, organized, and properly equipped condition.
• Ensuring proper separation and waste management.
• Communicating effectively and collaboratively with kitchen and restaurant teams, contributing to a positive and efficient work environment.

Qualifications and Requirements

• Previous experience in similar roles is preferred, preferably in the hospitality or restaurant sector.
• Basic knowledge of hygiene and food safety standards (HACCP).
• Strong sense of responsibility, organization, and attention to detail.
• Ability to work effectively within a team and communicate clearly with various operational departments.
• Flexibility in working hours, including availability for shift work, weekends, and public holidays.
• Good physical ability and the capacity to perform tasks requiring moderate effort.
• Proactive attitude, spirit of mutual support, and willingness to learn.
• Basic knowledge of Arabic and English is preferred.

Core Skills

• Hygiene and food safety standards.
• Support for kitchen and food and beverage operations.
• Teamwork and effective communication.
• Responsibility, organization, and attention to detail.
• Proactive attitude and willingness to learn.

Job Details

Company: Andaz

Job Title: Copeiro/ Steward

Location: Mecca, Mecca Region

Job Type: Full-time

Required Experience: 0-1 year

Andaz offers opportunities for long-term career growth, a motivated and collaborative team, and a company that truly cares about its employees. As part of Hyatt, you will be part of a larger ecosystem, making a difference in people's lives, and joining a company that values empathy, well-being, respect, integrity, experimentation, and inclusivity.

About the Role

Fakeeh Care Group is seeking a dedicated and organized OBD Booking Senior Officer to join our team in Makkah, Saudi Arabia. This full-time position is crucial for ensuring the smooth operation of our outpatient clinics by managing doctor schedules, patient appointments, and related administrative tasks. The ideal candidate will be adept at handling a high volume of inquiries and possess excellent communication and customer service skills.

Key Responsibilities

• Accurately enter Outpatient Department (OPD) doctors' schedules into the system.
• Review the daily Outpatient Clinic schedule to ensure its accuracy and the availability of medical staff.
• Apply cancellations, sick leave, or any other changes to the outpatient clinic schedule sheet as provided by the Outpatient Director or via internal mail.
• Check physicians' leave requests to ensure that clinics are appropriately closed during their absence.
• Inform the Medical Records unit of any duplication identified in medical records.
• Perform all necessary call center functions to cover any shortages in OPD bookings.
• Respond to customer inquiries and complaints accurately and within the established time frame.
• Coordinate with medical staff and other departments to ensure that all scheduling conflicts or issues are resolved promptly.
• Monitor and track patient appointments to ensure efficient clinic flow and minimize patient waiting times.
• Assist patients with appointment rescheduling or cancellations, providing alternative options when necessary.
• Provide support to patients and families by giving clear directions to OPD facilities and assisting with any appointment-related questions.
• Perform other duties as assigned within the scope of the job.

Qualifications and Requirements

• Ability to handle a high volume of calls or inquiries in a timely and efficient manner.
• Experience required: 0-1 year.

Required Skills

• Strong communication skills.
• Excellent customer service skills.

Work Environment and Details

This is a full-time position located in Makkah, Saudi Arabia. The role is integral to the operational efficiency of Fakeeh Care Group's outpatient services.

About the Role

Re-cruit-Lytic is seeking detail-oriented individuals to join its global support team as Virtual Customer Service Representatives. This is a full-time, fully remote position focused on delivering exceptional customer service. As a Virtual Customer Service Representative, you will be a primary point of contact, ensuring all customer interactions are professional and contribute to a positive customer experience. The role is suited for individuals who are communicative and detail-oriented, aiming to assist customers across multiple channels, resolve issues, and support the continuous improvement of customer service operations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate information on products, services, and company policies.
• Communicate clearly, professionally, and empathetically with all customers.
• Represent the company positively and professionally in every interaction.
• Assist customers with basic technical or service-related issues.
• Guide customers through solutions in a clear and supportive manner.
• Handle customer complaints with patience and professionalism.
• Escalate complex issues to the appropriate internal teams when necessary.
• Process customer orders, returns, exchanges, and service requests efficiently.
• Maintain accurate and up-to-date records of customer interactions within CRM systems.
• Follow up on open customer cases to ensure timely and satisfactory resolution.
• Ensure all customer documentation is complete and current.
• Meet established quality standards and productivity targets.
• Actively participate in training sessions and team meetings.
• Stay informed on product updates, policy changes, and procedural updates.
• Share feedback to contribute to the improvement of customer experience and internal processes.
• Collaborate effectively with team members in a remote work setting.

Qualifications and Requirements

• Strong verbal and written communication skills in English.
• Previous customer service or call center experience is preferred.
• Excellent listening and interpersonal skills.
• Ability to remain calm and professional, especially under pressure.
• Basic technical proficiency and the ability to learn new systems quickly.
• Good typing speed and accuracy.
• Strong problem-solving abilities with a consistent customer-focused mindset.
• Must be reliable, self-motivated, and capable of working independently.
• Adaptability to changing processes and priorities.
• Additional languages are considered a plus for supporting a global customer base.

Required Skills

• Customer Support
• Communication (Verbal and Written)
• Issue Resolution
• Troubleshooting
• Order Management
• Case Management
• Performance Management
• Team Collaboration
• Customer Service
• Call Center Operations
• Active Listening
• Interpersonal Skills
• Stress Management
• Technical Aptitude
• System Learning Agility
• Typing Proficiency
• Problem-Solving
• Customer Focus
• Self-Motivation
• Independence
• Adaptability

Work Environment and Details

This is a full-time, fully remote position. The role is based in Medina, Al Madinah, Saudi Arabia, supporting a global customer base. Re-cruit-Lytic is committed to fostering a positive and inclusive remote workplace where employees are supported in their professional growth and success. The company emphasizes a collaborative remote team culture with ongoing feedback and recognition.

We are looking for a receptionist with high eloquence and a distinctive professional appearance to join our laboratory team. The candidate will be responsible for receiving visitors, organizing appointments, and providing an exceptional customer service experience, in addition to the ability to introduce laboratory services and persuade clients in a professional manner.
Duties and Responsibilities:
Receiving clients and welcoming them in a decent and professional manner

Accurately registering and entering patient data into the system

Organizing appointments and managing the visit schedule

Responding to telephone and in-person inquiries with eloquence

Explaining laboratory services and available offers to clients

Contributing to increased sales through persuasive skills and effective communication

Coordinating with the medical team to ensure smooth workflow

Maintaining the confidentiality of patient information

Requirements:
High communication skills and eloquence in dealing

• Experience in sales

Strong ability in persuasion and selling

Good appearance and professionalism in behavior

Proficiency in computer use

Previous experience in reception or customer service (especially in the medical field) is preferred

The ability to work under pressure and organize time

Benefits:
Professional work environment

Opportunities for career development

Incentives and rewards based on performance

About the Role

Recruitlytixs HR, a fast-growing company, is announcing the need to hire a remote entry-level Administrative Assistant. This role aims to support the company's smooth daily operations by assisting in organizing, updating, and maintaining company records and databases accurately and efficiently. The Administrative Assistant will provide general administrative support to the teams, contributing to workflow improvement and streamlining internal processes. This position requires strong computer skills, a willingness to learn, and high attention to detail. This opportunity offers flexible work arrangements and a chance for growth within a supportive and dynamic work environment.

Key Tasks and Responsibilities

• Data entry and maintaining accuracy of records across internal systems.
• Regularly updating spreadsheets, work trackers, and documents.
• Organizing digital files and ensuring easy access to information.
• Assisting with scheduling, task coordination, and administrative workflow.
• Monitoring assigned tasks and following up to ensure completion.
• Supporting internal teams by maintaining organized and up-to-date information.
• Identifying and reporting missing or inconsistent data for correction.
• Maintaining clear and professional written communication.

Qualifications and Requirements

• No prior experience required; training will be provided.

Required Skills

• Strong attention to detail and accuracy.
• Good organizational and time management skills.
• Ability to follow instructions and a structured workflow.
• Basic familiarity with tools like Google Sheets or Microsoft Excel.
• Clear written communication skills.
• Ability to manage repetitive tasks consistently.
• Self-motivated and able to work independently in a remote environment.

Job Details and Work Environment

This role is a full-time position, requiring 0-1 year of experience. Work will be remote, utilizing tools such as spreadsheets (Google Sheets / Excel), internal tracking and documentation systems, email and communication platforms, and remote collaboration tools (chat and video calls). This role provides a strong foundation in administrative support and digital operations, gaining practical experience in data management, task coordination, and workflow organization.

Development and Growth Opportunities

This opportunity offers competitive compensation for entry-level positions, a flexible remote work schedule, and structured onboarding and training support. Employees have opportunities for professional growth in management and operations, along with performance-based incentives. The team is characterized by collaboration and support in a remote work environment, with access to learning resources and skill development tools.

• Greet and welcome visitors, clients, and guests in a professional manner.
• Answer, screen, and direct incoming phone calls.
• Manage front desk activities and maintain a clean, organized reception area.
• Handle incoming and outgoing correspondence, emails, and courier services.
• Schedule appointments and coordinate meeting room bookings.
• Maintain visitor logs and ensure adherence to company policies.
• Provide administrative support to various departments as required.
• Assist with document filing, record keeping, and data entry tasks.

• Saudi.
• 2–4 years of experience in a receptionist, front desk, customer service, or administrative role.
• Excellent verbal and written communication skills in both Arabic and English.
• Strong interpersonal and customer service skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Professional appearance and positive attitude.
• Strong organizational and multitasking abilities.

• Friendly and approachable personality.
• Strong attention to detail.
• Ability to work independently and manage multiple tasks efficiently.
• Commitment to providing excellent customer service.