Customer complaints clerk Jobs for Students for Fresh Graduates in Saudi Arabia

Job Purpose:
Handling customer inquiries, resolving complaints, and ensuring a high level of satisfaction through professional service delivery. You will collaborate with various departments, maintain accurate records, and support service improvement initiatives. The ideal candidate is detail-oriented, knowledgeable in regulatory requirements, and passionate about delivering an exceptional customer experience.

Job Tasks and Responsibilities:

• Handle all incoming customer calls professionally and ensure prompt, appropriate service delivery.
• Ensure all services are provided completely and in full compliance with applicable rules and regulations.
• Respond accurately and thoroughly to customer inquiries and requests.
• Maintain up-to-date knowledge of regulatory policies and follow any updates or changes.
• Apply customer service best practices to handle clients effectively and guide team members toward excellent service standards.
• Ensure all customer complaints received through phone calls, regulatory bodies, or any official channel are logged and resolved through the appropriate complaint system.
• Implement customer care department policies and procedures in daily operations.
• Use all company systems and platforms related to customer care tasks and responsibilities efficiently.
• Participate in initiatives to improve the customer experience and contribute to service development campaigns.
• Collaborate with other departments (*, IT, Finance, Marketing) to resolve complex customer issues requiring cross-functional coordination.
• Follow up on high-priority customers and recurring complaints to provide long-term, satisfactory solutions.

Educational Qualifications:
Diploma or higher

Key Skills:

• Excellent Communication Skills – Clear, professional verbal and written communication.
• Active Listening – Ability to understand customer needs and respond with empathy and accuracy.
• Problem-Solving – Quick thinking and creativity in resolving customer issues effectively.
• Conflict Resolution – Skilled at handling complaints and difficult situations calmly and constructively.
• Technical Proficiency – Familiarity with customer service software (*, CRM systems) and company-specific platforms.
• Multitasking – Capable of managing multiple tasks or requests simultaneously without losing accuracy.
• Attention to Detail – Ensures accurate data entry, record keeping, and policy compliance.
• Team Collaboration – Works well with cross-functional teams (*, sales, IT, finance) to resolve issues and improve service.
• Time Management – Prioritizes tasks efficiently to meet deadlines and service level agreements (SLAs).
• Emotional Intelligence – Demonstrates patience, empathy, and professionalism under pressure.
• Customer-Centric Mindset – Passionate about delivering value and building strong client relationships.
• Adaptability – Comfortable adjusting to new technologies, policies, or procedures.

Job Purpose:
Handling customer inquiries, resolving complaints, and ensuring a high level of satisfaction through professional service delivery. You will collaborate with various departments, maintain accurate records, and support service improvement initiatives. The ideal candidate is detail-oriented, knowledgeable in regulatory requirements, and passionate about delivering an exceptional customer experience.

Job Tasks and Responsibilities:

• Handle all incoming customer calls professionally and ensure prompt, appropriate service delivery.
• Ensure all services are provided completely and in full compliance with applicable rules and regulations.
• Respond accurately and thoroughly to customer inquiries and requests.
• Maintain up-to-date knowledge of regulatory policies and follow any updates or changes.
• Apply customer service best practices to handle clients effectively and guide team members toward excellent service standards.
• Ensure all customer complaints received through phone calls, regulatory bodies, or any official channel are logged and resolved through the appropriate complaint system.
• Implement customer care department policies and procedures in daily operations.
• Use all company systems and platforms related to customer care tasks and responsibilities efficiently.
• Participate in initiatives to improve the customer experience and contribute to service development campaigns.
• Collaborate with other departments (*, IT, Finance, Marketing) to resolve complex customer issues requiring cross-functional coordination.
• Follow up on high-priority customers and recurring complaints to provide long-term, satisfactory solutions.

Educational Qualifications:
Diploma or higher

Key Skills:

• Excellent Communication Skills – Clear, professional verbal and written communication.
• Active Listening – Ability to understand customer needs and respond with empathy and accuracy.
• Problem-Solving – Quick thinking and creativity in resolving customer issues effectively.
• Conflict Resolution – Skilled at handling complaints and difficult situations calmly and constructively.
• Technical Proficiency – Familiarity with customer service software (*, CRM systems) and company-specific platforms.
• Multitasking – Capable of managing multiple tasks or requests simultaneously without losing accuracy.
• Attention to Detail – Ensures accurate data entry, record keeping, and policy compliance.
• Team Collaboration – Works well with cross-functional teams (*, sales, IT, finance) to resolve issues and improve service.
• Time Management – Prioritizes tasks efficiently to meet deadlines and service level agreements (SLAs).
• Emotional Intelligence – Demonstrates patience, empathy, and professionalism under pressure.
• Customer-Centric Mindset – Passionate about delivering value and building strong client relationships.
• Adaptability – Comfortable adjusting to new technologies, policies, or procedures.

Join NAPCO as a Customer Service Senior Officer!
We are seeking a detail-oriented and organized individual to join our team in Dammam. The Customer Service Senior Officer plays a crucial role in managing and processing sales orders received from both local and export markets, ensuring accuracy and timely communication with our sales teams.

Key Responsibilities:

• Receive and process sales orders and amendments from various areas including local and export.
• Maintain a detailed file of received orders for traceability.
• Verify that all required information and documents are accurately received.
• Communicate any discrepancies or missing information to the sales team via email.
• Obtain necessary approvals for orders, including those from the sales and general managers.
• Log all sales orders and amendments in the shared order history folder.
• Ensure systems approve all logged orders and amendments.

Join us in providing exceptional customer service and contributing to our growth!

Join us as a customer service specialist at the Medical Skin Treatment Complex!
We are looking for a professional with experience in providing customer service who is eager to contribute to improving performance and quality standards. The successful candidate will be required to develop programs aimed at achieving the highest levels of customer satisfaction.

Responsibilities:

• Determine performance indicators and quality standards in customer service.
• Update customer service procedures and manuals and coordinate with relevant departments.
• Develop creative initiatives to meet customer expectations.
• Analyze data to identify strengths and weaknesses in customer service systems.
• Prepare documents and reports related to customer service.

Requirements:

• Bachelor's degree in relevant fields.
• Fluency in both Arabic and English.
• Advanced experience in customer service and related skills.

If you are qualified and have the passion to provide excellent customer service, apply now! We look forward to your joining us!

Gamma Medical Hospital announces job vacancies!
We are looking for a customer service specialist to join the team at the external call center.

Requirements:

• Excellent communication skills
• Ability to work under pressure
• Flexibility in work hours

To apply:
Please send your CV via email.

Gamma Medical Hospital announces job vacancies!
We are looking for a customer service specialist to join the team at the external call center.

Requirements:

• Excellent communication skills
• Ability to work under pressure
• Flexibility in working hours

To apply:
Please send your CV via email.

Join our team as a Customer Service Specialist!
We at West Aja Recruitment Office are looking for a creative Customer Service Specialist to join our team. Their main responsibility will be to establish and set performance indicators and standards in customer service.

Responsibilities:

• Conduct specialized studies and analyses to determine performance and quality indicators.
• Update customer service procedures and guidelines to ensure efficiency and ease of communication.
• Develop innovative programs to improve the quality of customer service.
• Analyze information to identify strengths and weaknesses in current systems and provide recommendations.
• Prepare specialized documents and reports in the field of customer service.

Requirements:

• Bachelor's degree in (Advertising and Marketing Communication, Public Relations, Customer Service, Executive Secretarial)
• Technical certifications like MCSE, MOS, CCNA.
• Advanced proficiency in Arabic and English.
• Experience in quality assurance and customer service.

Benefits: Work six days a week, a supportive and creative team.

Join us at Amlaq Mas Saudi Real Estate!
We are looking for Customer Service Specialist to join our diverse and innovative team. You will play a key role in developing and improving the quality of customer service at the company.

Responsibilities:

• Develop performance indicators and standards for customer service.
• Participate in updating service procedures and manuals.
• Analyze customer satisfaction data and identify areas for improvement.
• Prepare documentation and reports related to customer service.
• Coordinate with departments to meet customer expectations and needs.

Qualifications:

• Bachelor's degree in related fields such as advertising, public relations, customer service, or executive secretarial.
• Certifications such as MCSE, MOS, and CCNA are preferred.

Skills:

• Advanced experience in customer service.
• Strong analytical and monitoring skills.
• Customer experience management and documentation.

If you are looking for a work environment that fosters development and growth, apply today!

Join Our Team as a Customer Services Specialist
At Mohammed Alusaifer Company for Development and Real Estate Investment, we pride ourselves on delivering exceptional customer experiences. We are seeking a dedicated Customer Services Specialist to join our team in Aţ Ţā’if, Makkah. In this role, you will be the first point of contact for our valued guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:

• Respond to customer inquiries in a timely and effective manner.
• Ensure a smooth check-in and check-out process.
• Keep the Customer Service Manager informed of any relevant guest feedback or issues.
• Maintain a high level of customer service at all times.
• Attend training sessions and assist in developing the night team as necessary.
• Utilize sales techniques to promote hotel services and amenities.
• Adhere to all resort policies regarding cash handling and payment methods.
• Comply with resort security and fire regulations, as well as all health and safety legislation.
• Assist other departments as needed.

Qualifications:

• Strong communication skills.
• Commitment to providing high-level customer service.
• Ability to remain calm and efficient with attention to detail.
• Capability to multitask while maintaining a positive attitude when dealing with guests.
• Able to work both independently and as part of a team.
• Advanced technological proficiency.

Join the Medical Skin Treatment Complex team as a Customer Service Specialist
We are looking for a professional Customer Service Specialist to join our team. You will take on core responsibilities related to developing the customer service system and enhancing the quality of customer interactions.

Main Duties and Responsibilities:

• Setting and defining performance and quality indicators and standards in customer service in coordination with the quality department.
• Analyzing information and data to identify strengths and weaknesses in customer service systems.
• Developing creative programs and initiatives to improve service.
• Preparing and presenting customer service documents and reports and archiving them according to approved policies.

Qualifications:

• Bachelor's degree in any of the following fields: Customer Service, Public Relations, Executive Secretarial Studies, Advertising and Marketing Communication.
• Professional certifications such as MCSE, MOS, CCNA are considered an additional advantage.

Skills:

• Advanced experience in customer service and investigations.
• Reporting and monitoring skills.
• Ability to measure customer feedback and analyze data.

Additional Details:

• Job Type: Full Time
• Location: Abha, Asir
• Working Hours: Evening

Join our team as a customer service specialist!

At Faisal Tabuk Dental Complex, we are looking for an outstanding customer service specialist to improve the quality of our services. Your tasks will focus on identifying performance indicators and quality standards, and participating in the development of innovative programs to meet customer needs.

Main tasks:

• Conduct studies and analyses to identify performance indicators.
• Develop procedures and lists to facilitate communication with customers.
• Offer new programs to ensure complete customer satisfaction.
• Analyze customer data and feedback to address any gaps.
• Prepare and present specialized reports on customer services.

Requirements:

• Bachelor's degree in related fields.
• Certifications such as MCSE and MOS are preferred.
• Advanced skills in customer service and experience management.
• Proficiency in both Arabic and English.

Benefits: Full-time, quality-focused work environment.
To apply, you must be a candidate of either gender, with the ability to work in Tabuk.

About the Job
An ideal Receptionist is responsible for providing a warm and welcoming atmosphere for Guests, managing reservations and seating arrangements, and answering phone calls and customer inquiries. The Receptionist will work collaboratively with the restaurant's management team to ensure that Guests service and quality standards are met.

Major Duties & Responsibilities

• Greet Guests as they enter the restaurant, providing a warm and welcoming atmosphere and directing them to their tables.
• Manage Guests reservations and seating arrangements, ensuring that each Guest is seated promptly and according to their preferences.
• Handle and maintain the restaurant's reservation management system, ensuring that it is up-to-date and accurate at all times.
• Provide exceptional customer service, going above and beyond to exceed Guests expectations and ensure a positive dining experience.
• Collaborate with other staff members to ensure a smooth and efficient dining experience for all Guests.
• Maintain knowledge of the restaurant's menu and ingredients, including any changes due to seasonality or availability.
• Answer phone calls and respond to customer inquiries, providing accurate and helpful information about the restaurant's menu, hours, and policies.
• Manage the restaurant waitlist, communicating wait times and seating availability to Guests and coordinating with staff to manage the flow of Guests.
• Maintain accurate records of reservations, cancellations, and Guests information, using reservation management system or handwritten records.
• Manage and maintain the restaurant's coat check and lost and found, ensuring that items are returned to Guests promptly and accurately.
• Assist with the coordination of special events, including managing reservations, arranging seating, and communicating with Guests about their needs and preferences.
• Work collaboratively with the restaurant's management team to ensure that Guests service and quality standards are met.
• Handle Guests complaints and concerns in a professional and courteous manner, escalating them to restaurant management if needed.
• Maintain a positive and professional attitude at all times, representing the restaurant in a positive manner to Guests and colleagues alike.
• Maintain a clean and organized reception area.
• Attend staff meetings and training sessions to stay up-to-date on company policies, procedures, initiatives, and current trends and best practices.
• Maintain a professional appearance and demeanor, including adhering to uniform and grooming standards.
• Perform other duties as required from the direct manager.

Job Knowledge
Academic Qualifications:
High school diploma or above. Additional education or training in hospitality or customer service is preferred.

Experience:
Previous experience in a customer service position. Fresh Graduates are welcome.

Language Skill:
Proficient in English, both verbally & written.

Technical & Soft Skills:
Excellent time management, strong customer service skills, organized and reliable person, ability to work and adapt in a multi-cultural environment, excellent communication and interpersonal skills, and the ability to interact with customers, colleagues, and management in a professional and courteous manner.

Join the Excellent Solutions Company!
We are looking for customer service specialists to work in the banking sector in the Eastern Province. If you are looking for an opportunity to work in a dynamic environment and possess strong communication skills, then this is the right place for you.

Requirements:

• High school diploma or higher
• Excellent English (a must)
• Fresh graduates preferred

Work system:
Shifts.
Salary: Starts from 6000 riyals.

To apply, please send your CV with the job title in the subject line of the email.

Join the Faris Entertainment Group!
We are a distinguished group dedicated to providing unforgettable entertainment experiences at our branch in North Obhur – Jeddah. We are looking for exceptional employees to join our team in a variety of positions.

Available Positions:

• Customer Service

Job Requirements:
- Candidates must be able to work 8 hours a day, 6 days a week.
- Residence in North Obhur or nearby areas is required.

What We Offer:
- Salaries starting from 4000 SAR.

We are looking for enthusiastic individuals who possess a team spirit and the ability to provide an excellent entertainment experience for our clients.